American United Life Ins Co

Job DescriptionJob Description At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! The ITIL Service Management Senior role leads the strategy, governance, design, and continuous improvement of Change Management and Service Catalog Management within the ServiceNow platform. The position ensures changes are well controlled and low risk while maintaining an accurate, user friendly service catalog that supports efficient IT service delivery across the organization. This role heavily collaborates with infrastructure, application, security, operations, business teams, and managed service providers to deliver mature, optimized, and compliant ITSM processes aligned with ITIL and ServiceNow best practices. Key Responsibilities: Change Management Develop and govern the Change Management strategy, policies, and maturity roadmap. Lead or participate in CAB meetings. Ensure alignment with ITIL/ServiceNow standards and guide MSP teams. Service Catalog Management Own the strategy and lifecycle of the enterprise Service Catalog. Define catalog structure, workflows, request models, and fulfillment processes. Maintain accurate, intuitive catalog content with service owners. Process Optimization Continuously improve change and catalog workflows. Ensure alignment with Incident, Problem, CMDB/CSDM, Asset, Release, and Request Fulfillment processes. ServiceNow Platform Leadership Oversee configuration, automation, templates, and risk/impact models. Partner with developers and architects to implement enhancements. Metrics & Compliance Develop dashboards and KPIs (e.g., change success rate, catalog cycle times). Provide executive reporting. Support audits and ensure compliance with internal and regulatory controls. Stakeholder Engagement Train and coach teams. Serve as SME for Change Management and the Service Catalog. Collaborate with MSPs for consistent service delivery. Required Qualifications Bachelor's degree or equivalent experience. 5+ years ITSM work experience. 3+ years hands-on with ServiceNow (Change Mgmt & Service Catalog). Strong ITIL knowledge and experience with workflows, automation, Flow Designer, RACI, and service fulfillment. Understanding of infrastructure, cloud, application, and DevOps environments. Strong understanding of operational dependencies across infrastructure, cloud, application, and DevOps environments. Preferred Qualifications ITIL v3 or ITIL 4 Certification. ServiceNow Certified System Administrator (CSA). ServiceNow CIS - ITSM or CIS - Change Management. Experience managing enterprise or global-scale Change and Catalog processes. Experience with Agile, DevOps, CI/CD pipelines, and release automation. Salary Band: 6C This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration. We offer a comprehensive total rewards package designed to support you both at work and at home. Full time and part time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to: Medical & prescription, dental, vision insurance Health Savings Account & Flexible Spending Accounts Paid Time Off 10 weeks 100% paid parental leave (after completing 12 months of employment) 401(k) Plan with company match Pension Plan Company paid life & disability insurance Wellness Program & Company paid employee assistance program Clinic access subject to location ( Indianapolis, Charlotte, Cincinnati) If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Disclaimer: American United Life Insurance Company ("OneAmerica Financial") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit

Job DescriptionJob Description At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary The Information Technology department at OneAmerica is on a journey to transform our current capabilities to become a digitally enabled organization. We are shifting from stand-alone systems to collaborative intelligent solutions that work together to deliver workflow management, customer engagement, data and innovation. Our cloud and engineering teams have the potential to shape the future by solving thought-provoking problems and using transformational technologies to further enhance our capabilities in this journey. You'll have the chance to thrive in a culture of ownership and delivery as these efforts continue to expand. These opportunities can enable you to be at the center of a groundbreaking transformational success story at OneAmerica. Need to be willing and able be onsite at the corporate office, in Indianapolis, once per month. The Infrastructure Engineer Lead is responsible for assisting in the transformation of our technology into a cloud first architecture by partnering with the business, operations and engineering teams. The Engineer Lead will work with other infrastructure/application partners and key stakeholders to understand needs and delivery solutions. The ideal candidate should poses a high level of knowledge in at least 2 or 3 infrastructure disciplines such as Database, Network/Security, and VMWare/Compute. Responsibilities include: Serve as escalation point and provide troubleshooting guidance and direction in resolution of escalated issues and/or complex Infrastructure issues Identify solutions that represent opportunities to leverage new services and architectures by evaluating quality attributes, technology risk and capacity variability Lead and participate in design discussions/product architecture reviews and assist engineering teams to design products Drive collaboration with application developers and architects, infrastructure engineers and architects, and operations staff to develop iteratively better cloud and on-prem deployments to solve real business problems Design and build highly available and scalable systems on cloud (primarily Azure) and on-prem platforms Work to educate and transfer newly identified/selected/configured technologies to the IT Operations team Identifying the best technical solutions that can be rolled out efficiently and, in a cost-effective manner Provide expertise and advice to help teams building solutions on cloud or on-prem platforms including design, planning, management, maintenance and assessing systems for potential weaknesses or issues Ensure new products and updates meet requirements pre and post release. Work closely with architects, solution architects and engineers to ensure day-to-day activities align with overall technology Roadmap Focus on consistent execution and delivery excellence of projects to the organization Design and implement end-to-end infrastructure solutions across multiple disciplines including, Database, Network/Security, and VMWare/Compute on cloud or on-prem Place a focus on technical debt elimination Required Qualifications: Bachelor's degree OR any combination of education and experience which would provide an equivalent background 10+ years of experience in IT at businesses in excess of 2 billion USD with experience focusing on infrastructure management concepts and tools 5+ years of experience in designing and implementation of complex IT systems or consulting experience with distributed applications or systems architecture Practical experience with Azure is a strong plus Understanding of SaaS, PaaS, and IaaS technologies, evaluation methodologies to help choose the right solutions Experience with Database, Network/Security, and VMWare/Compute solutions Experience using DevOps tools and processes; creation of CI/CD pipelines a plus Practical experience in performance and capacity management Demonstrated ability to adapt to new technologies and learn quickly Experience with IT compliance and risk management requirements (e.g., security, privacy, SOX, HIPAA) Must be well organized and possess outstanding follow-through and attention to detail Agile team experience Demonstrated ability to work in a team environment to deliver on common enterprise goals is a must High School Diploma required, or any combination of education and experience which would provide an equivalent background Salary Band: 07B This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration. We offer a comprehensive total rewards package designed to support you both at work and at home. Full time and part time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to: Medical & prescription, dental, vision insurance Health Savings Account & Flexible Spending Accounts Paid Time Off 10 weeks 100% paid parental leave (after completing 12 months of employment) 401(k) Plan with company match Pension Plan Company paid life & disability insurance Wellness Program & Company paid employee assistance program Clinic access subject to location ( Indianapolis, Charlotte, Cincinnati) If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Disclaimer: American United Life Insurance Company ("OneAmerica Financial") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit