New Mexico Mortgage Finance Authority
Albuquerque, New Mexico
Job DescriptionJob Description GENERAL SUMMARY Evaluates and develops housing policies and programs, evaluates, and proposes improvements to existing programs, develops new programs, researches and applies for grant opportunities and assists departments in achieving strategic initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Support Housing New Mexico during the legislative session, including analyzing and tracking proposed housing legislation. Complete an annual housing needs assessment using publicly available data. Provide oversight of the Affordable Housing Act, including providing technical assistance to local governments and monitoring activities carried out under the Act. Oversee state funding appropriations including tracking and reporting awards, expenditures and key performance indicators, provide monthly board reporting, ad hoc reporting, and reconciliation processes Manage special projects, including special federal and state funding appropriations. Support MFA's grant writing program, including: Monitor grant opportunities, recommends opportunities for Housing New Mexico and distributes appropriate opportunities to Housing New Mexico partners Ensures timely and complete submission of grant applications, including in federal online systems; and Prepares and give presentations to the Housing New Mexico Board of Directors and other oversight entities. Research and evaluate studies on the economic, social, and organizational implications of housing policy and programs Collaborates with and leads cross-departmental teams in developing or improving Housing New Mexico processes, products and programs, including design, development and execution Research and develop a firm understanding of regulations, guidelines and best practices related to processes, products and programs being evaluated Builds and maintains relationships to collaborate with internal and external professional partners in housing and related fields in the accomplishment of policy analysis and research goals. Builds relationships with external researchers and professionals in housing and related fields. Sources, collects, and utilizes special purpose data for research projects. Conducts complex quantitative and/or qualitative analyses. Leads in the development of policies and programs. Completes ad hoc reports in response to executive inquiries. Performs other duties as assigned. Employees are required to comply with safety regulations, procedures, and protocols MINIMUM QUALIFICATIONS Education and Experience Bachelor's degree is preferred or four years of relevant experience may be considered in lieu of education. A minimum of three years of experience with federal affordable housing programs, policy and programmatic research and development and qualitative and quantitative analysis. Conditions of Employment Must have a valid driver's license, reliable transportation for in-state travel and be willing to use own vehicle for in-state travel (reimbursable mileage) KNOWLEDGE, SKILLS, and ABILITIES Strong Microsoft Excel skills Strong professional writing skills Prioritize work Relate to and interact with a non-traditional and diverse customers and employee population Work independently to meet deadlines Ability to maintain composure and deliver high-quality results within fast-paced or high-pressure environments. Read, analyze, and interpret standards, policies, procedures, and regulations Develop and write reports, policies, and correspondence Handle common inquiries or complaints Effectively present information and respond to questions from customers, employees, and visitors Define problems, collect data, establish facts, and draw valid conclusions Perform mathematical computations such as addition, subtraction, multiplication, division. Calculate percent distributions, increase rates, and similar computations. Exercise good judgment and focus on detail as required by the job Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone Use computer software and systems applicable to the position Follow oral and written instructions and procedures Collect, organize, and interpret data and prepare accurate records Compare data from a variety of sources for accuracy and completeness Organize large volumes of detailed data and information Verify and maintain accuracy of detailed data and information, detect data errors Meet schedules and deadlines of the work unit Communicate in English effectively orally and in writing Maintain well-organized materials, files, systems and tools Adapt to changes in work situations and priorities Reason/analyze; use logic to identify and resolve problems Evaluate, organize, and summarize data and information Establish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors, or managers in the work unit and other departments, as well as with employees of outside entities and other individuals, as applicable to the essential duties and responsibilities CORE EXPECTATIONS Provide Exceptional Customer Service to internal and external customers 100% of the time. Demonstrate a positive attitude Demonstrate respectful behavior Foster teamwork and collaboration Exhibit honesty and integrity in communications and actions Take initiative Dependable, Reliable, Adaptable and Productive Strive to become the subject matter expert in your position WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling or ventilation problems. Employees in the position may be exposed to rude/irate customers, or other individuals. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time. The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; moving and organizing papers and other light office materials; filing and retrieving documents; and similar sedentary office work. Housing New Mexico is an Equal Opportunity Employer.
Job DescriptionJob Description GENERAL SUMMARY Evaluates and develops housing policies and programs, evaluates, and proposes improvements to existing programs, develops new programs, researches and applies for grant opportunities and assists departments in achieving strategic initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Support Housing New Mexico during the legislative session, including analyzing and tracking proposed housing legislation. Complete an annual housing needs assessment using publicly available data. Provide oversight of the Affordable Housing Act, including providing technical assistance to local governments and monitoring activities carried out under the Act. Oversee state funding appropriations including tracking and reporting awards, expenditures and key performance indicators, provide monthly board reporting, ad hoc reporting, and reconciliation processes Manage special projects, including special federal and state funding appropriations. Support MFA's grant writing program, including: Monitor grant opportunities, recommends opportunities for Housing New Mexico and distributes appropriate opportunities to Housing New Mexico partners Ensures timely and complete submission of grant applications, including in federal online systems; and Prepares and give presentations to the Housing New Mexico Board of Directors and other oversight entities. Research and evaluate studies on the economic, social, and organizational implications of housing policy and programs Collaborates with and leads cross-departmental teams in developing or improving Housing New Mexico processes, products and programs, including design, development and execution Research and develop a firm understanding of regulations, guidelines and best practices related to processes, products and programs being evaluated Builds and maintains relationships to collaborate with internal and external professional partners in housing and related fields in the accomplishment of policy analysis and research goals. Builds relationships with external researchers and professionals in housing and related fields. Sources, collects, and utilizes special purpose data for research projects. Conducts complex quantitative and/or qualitative analyses. Leads in the development of policies and programs. Completes ad hoc reports in response to executive inquiries. Performs other duties as assigned. Employees are required to comply with safety regulations, procedures, and protocols MINIMUM QUALIFICATIONS Education and Experience Bachelor's degree is preferred or four years of relevant experience may be considered in lieu of education. A minimum of three years of experience with federal affordable housing programs, policy and programmatic research and development and qualitative and quantitative analysis. Conditions of Employment Must have a valid driver's license, reliable transportation for in-state travel and be willing to use own vehicle for in-state travel (reimbursable mileage) KNOWLEDGE, SKILLS, and ABILITIES Strong Microsoft Excel skills Strong professional writing skills Prioritize work Relate to and interact with a non-traditional and diverse customers and employee population Work independently to meet deadlines Ability to maintain composure and deliver high-quality results within fast-paced or high-pressure environments. Read, analyze, and interpret standards, policies, procedures, and regulations Develop and write reports, policies, and correspondence Handle common inquiries or complaints Effectively present information and respond to questions from customers, employees, and visitors Define problems, collect data, establish facts, and draw valid conclusions Perform mathematical computations such as addition, subtraction, multiplication, division. Calculate percent distributions, increase rates, and similar computations. Exercise good judgment and focus on detail as required by the job Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone Use computer software and systems applicable to the position Follow oral and written instructions and procedures Collect, organize, and interpret data and prepare accurate records Compare data from a variety of sources for accuracy and completeness Organize large volumes of detailed data and information Verify and maintain accuracy of detailed data and information, detect data errors Meet schedules and deadlines of the work unit Communicate in English effectively orally and in writing Maintain well-organized materials, files, systems and tools Adapt to changes in work situations and priorities Reason/analyze; use logic to identify and resolve problems Evaluate, organize, and summarize data and information Establish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors, or managers in the work unit and other departments, as well as with employees of outside entities and other individuals, as applicable to the essential duties and responsibilities CORE EXPECTATIONS Provide Exceptional Customer Service to internal and external customers 100% of the time. Demonstrate a positive attitude Demonstrate respectful behavior Foster teamwork and collaboration Exhibit honesty and integrity in communications and actions Take initiative Dependable, Reliable, Adaptable and Productive Strive to become the subject matter expert in your position WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling or ventilation problems. Employees in the position may be exposed to rude/irate customers, or other individuals. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time. The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; moving and organizing papers and other light office materials; filing and retrieving documents; and similar sedentary office work. Housing New Mexico is an Equal Opportunity Employer.
New Mexico Mortgage Finance Authority
Albuquerque, New Mexico
Job DescriptionJob Description GENERAL SUMMARY The Quality Assurance Specialist is responsible for ensuring the accuracy and compliance with regulatory standards and policies of Fannie, Freddie and Ginnie (GSEs). The Quality Assurance position supports the Secondary Market Department. The role includes working closely with Fannie, Freddie, and Ginnie as well as our sub-servicer to identify and report potential risks and red flags in loan files. Position requires consistency and accuracy, and the ability to oversee the quality control process. ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Perform quality post-purchase/funding review of files. Maintain a log of all files reviewed by sub-servicer, ensuring that conditions have been successfully mitigated. Maintain deadlines for this process. Monitor the Fannie, Freddie and GNMA QC portals daily. Alert sub-servicer of emails received requesting files or documents. Maintain a log of request date, date submitted and resolution date. Complete self-reports, as needed. Maintain lender spreadsheet with info regarding self-reports, re-purchases, unsaleable loans, and loans with indemnifications. Request files as needed for foreclosure, reinstatement or paid in full. Assures that loans receive private or government mortgage insurance Provide Secondary Market support for pooling and securitizing. Develop and maintain effective internal and external relationships with a diverse group of individuals such as (but not limited to) MFA employees, lenders, and MFA's sub-servicer. Must be able to learn quickly and can accurately review and correct documents to comply with program requirements. Effectively communicate verbally and in writing, listen and follow directions, adapt to change, and collaborate with the team. Maintain confidentiality with sensitive customer information. Provide exceptional customer service; always. Performs other related duties of a similar nature and level as assigned. Employees are required to comply with safety regulations, procedures, and protocols. MINIMUM QUALIFICATIONSEducation and Experience High school diploma or GED is required. Three years of full-time experience as a mortgage underwriter or QC compliance reviewer required. One year experience working with Fannie, Freddie and Ginnie in mortgage originations or as a seller/issuer. Experience in mortgage compliance is preferred. Conditions of Employment Must be able to learn quickly and accurately review and correct documents to comply with program requirements. Effectively communicate verbally and in writing, listen and follow directions, adapt to change, and collaborate with the team. KNOWLEDGE, SKILLS, and ABILITIES Solid knowledge of Microsoft Windows 10, Office 365, excellent Excel skills, use of IP phone system, and loan processing and delivery systems. Balance competing requirements and needs of departments Ability to work in a fast-paced environment, be a strong problem solver, be self-directed and exemplify time management skills. Develop and draft reports, policies, and correspondence Handle common inquiries or complaints Effectively present information and respond to questions from employees Exercise good judgment and focus on detail as required by the job Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone Use (or learn to use) computer software and systems applicable to the position Follow oral and written instructions and procedures Meet schedules and deadlines of the work unit Communicate in English effectively orally and in writing Maintain well-organized materials, files, systems, and tools Adapt to changes in work situations and priorities Reason/analyze; use logic to identify and resolve problems Evaluate, organize, and summarize data and information Make varied arithmetic computations rapidly and accurately Establish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors, or managers in the work unit and other departments, as well as with employees of outside entities and other individuals, as applicable to the essential duties and responsibilities Core Expectations1. Provide Exceptional Customer Service to internal and external customers 100% of the time.2. Demonstrate a positive attitude3. Demonstrate respectful behavior4. Foster teamwork and collaboration5. Exhibit honesty and integrity in communications and actions 6. Take initiative 7. Dependable, Reliable, Adaptable and Productive8. Strive to become the subject matter expert in your position WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling, or ventilation problems. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time. The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; moving and organizing papers and other light office materials; filing, scanning, and retrieving documents; and similar sedentary office work. The work occasionally involves the movement of documents within boxes, walking, driving, stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, lifting. In addition, lifting 10-15 pounds occasionally. MFA is an Equal Opportunity Employer.
Job DescriptionJob Description GENERAL SUMMARY The Quality Assurance Specialist is responsible for ensuring the accuracy and compliance with regulatory standards and policies of Fannie, Freddie and Ginnie (GSEs). The Quality Assurance position supports the Secondary Market Department. The role includes working closely with Fannie, Freddie, and Ginnie as well as our sub-servicer to identify and report potential risks and red flags in loan files. Position requires consistency and accuracy, and the ability to oversee the quality control process. ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Perform quality post-purchase/funding review of files. Maintain a log of all files reviewed by sub-servicer, ensuring that conditions have been successfully mitigated. Maintain deadlines for this process. Monitor the Fannie, Freddie and GNMA QC portals daily. Alert sub-servicer of emails received requesting files or documents. Maintain a log of request date, date submitted and resolution date. Complete self-reports, as needed. Maintain lender spreadsheet with info regarding self-reports, re-purchases, unsaleable loans, and loans with indemnifications. Request files as needed for foreclosure, reinstatement or paid in full. Assures that loans receive private or government mortgage insurance Provide Secondary Market support for pooling and securitizing. Develop and maintain effective internal and external relationships with a diverse group of individuals such as (but not limited to) MFA employees, lenders, and MFA's sub-servicer. Must be able to learn quickly and can accurately review and correct documents to comply with program requirements. Effectively communicate verbally and in writing, listen and follow directions, adapt to change, and collaborate with the team. Maintain confidentiality with sensitive customer information. Provide exceptional customer service; always. Performs other related duties of a similar nature and level as assigned. Employees are required to comply with safety regulations, procedures, and protocols. MINIMUM QUALIFICATIONSEducation and Experience High school diploma or GED is required. Three years of full-time experience as a mortgage underwriter or QC compliance reviewer required. One year experience working with Fannie, Freddie and Ginnie in mortgage originations or as a seller/issuer. Experience in mortgage compliance is preferred. Conditions of Employment Must be able to learn quickly and accurately review and correct documents to comply with program requirements. Effectively communicate verbally and in writing, listen and follow directions, adapt to change, and collaborate with the team. KNOWLEDGE, SKILLS, and ABILITIES Solid knowledge of Microsoft Windows 10, Office 365, excellent Excel skills, use of IP phone system, and loan processing and delivery systems. Balance competing requirements and needs of departments Ability to work in a fast-paced environment, be a strong problem solver, be self-directed and exemplify time management skills. Develop and draft reports, policies, and correspondence Handle common inquiries or complaints Effectively present information and respond to questions from employees Exercise good judgment and focus on detail as required by the job Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone Use (or learn to use) computer software and systems applicable to the position Follow oral and written instructions and procedures Meet schedules and deadlines of the work unit Communicate in English effectively orally and in writing Maintain well-organized materials, files, systems, and tools Adapt to changes in work situations and priorities Reason/analyze; use logic to identify and resolve problems Evaluate, organize, and summarize data and information Make varied arithmetic computations rapidly and accurately Establish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors, or managers in the work unit and other departments, as well as with employees of outside entities and other individuals, as applicable to the essential duties and responsibilities Core Expectations1. Provide Exceptional Customer Service to internal and external customers 100% of the time.2. Demonstrate a positive attitude3. Demonstrate respectful behavior4. Foster teamwork and collaboration5. Exhibit honesty and integrity in communications and actions 6. Take initiative 7. Dependable, Reliable, Adaptable and Productive8. Strive to become the subject matter expert in your position WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling, or ventilation problems. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time. The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; moving and organizing papers and other light office materials; filing, scanning, and retrieving documents; and similar sedentary office work. The work occasionally involves the movement of documents within boxes, walking, driving, stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, lifting. In addition, lifting 10-15 pounds occasionally. MFA is an Equal Opportunity Employer.