Thorne

Job DescriptionJob DescriptionDescriptionAt Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. The IT Support Technician II serves as a technical resource responsible for troubleshooting medium to advanced technical issues and ensuring the resolution of incidents in a timely manner. This role involves working with diverse technologies and contributing to continuous service improvement. RESPONSIBILITIESTechnical Support: Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure Serve as an initial escalation point for unresolved technical problems in the help desk. Provide advanced support for enterprise-level systems and applications. Support warehouse scanners, label printers, other hardware Collaborate with IT administrators to ensure system reliability and uptime Process Improvement: Develop and refine help desk procedures to improve efficiency and customer satisfaction. Analyze recurring issues and assist in implementing long-term solutions. Customer Service Ensure high customer satisfaction by managing expectations and providing timely updates. Communicate effectively with non-technical stakeholders to explain complex issues. WHAT YOU NEED Degree in Computer Science or a related field preferred or commensurate experience. Minimum 2 years' experience, with 1 year in Level 2 Support or similar position. Familiarity with device management tools (NinjaOne, Intune). Experience with Okta, Entra and Active Directory. Self-starter and independent. WHAT WE OFFER Competitive compensation 100% company-paid medical, dental, and vision insurance coverage for employees Company-paid short- and long-term disability insurance Company- paid life insurance 401k plan with employer matching contributions up to 4% Gym membership reimbursement Monthly allowance of Thorne supplements Paid time off, volunteer time off and holiday leave Training, professional development, and career growth opportunities