Ames National Corporation

Job DescriptionJob Description Ames National Corporation (ANC), a multi-bank holding company based out of central Iowa, is seeking an Information Technology Support Analyst to join our team! If you are a problem-solver who enjoys helping others with technology-based questions and are looking to grow your career in technology support this position may be just what you are looking for. Ames National Corporation works hard to move forward our Mission of being Customer Focused, Locally Empowered, and Team Member Driven. The Information Technology Support Analyst will contribute to our Mission by receiving and managing helpdesk tickets and troubleshooting and resolving technical desktop and network problems to meet operational and production needs. Additional duties for the position may include: Provide support services for company employees in the areas of computer hardware, software, telephone, email and network related issues. Install and configures desktop PCs, laptops, printers, and other PC peripherals. Assist with adding, changing or removing system access for employees using Windows Active Directory, Microsoft 365 Admin Center, or other appropriate management consoles. Assist with software implementation projects and patch management. Assist Systems Administration team with support tasks Communicate with various vendors for additional technical support. Education & Experience: Associate's degree in related field or comparable work in information technology with a minimum of 1-2 years of field experience. Experience with Microsoft Windows Operating Systems is preferred. Previous experience working with Office 365 environments is a plus. Technical certification(s) is a plus. Knowledge & Skills: A thorough understanding of PC components and their respective interface requirements. A thorough knowledge of Microsoft Windows Operating Systems and TCP/IP networking. Ability to install, configure and upgrade PC software and hardware. Ability to communicate effectively, both verbally and in writing. Must be an independent, self-starter that shows initiative. Excellent organization, time management and customer service skills. Basic mathematical skills. What We Offer: Competitive pay and benefits package, including insurance, paid time off and generous 401k employer match. Opportunities for professional development and supportive IT team. Ames National Corporation is a multi-bank holding company with six central Iowa banks that operate in 11 communities from 18 banking offices. Corporate offices are located in Ames, Iowa. Join us in helping our information technology team provide the best technical service in the banking industry! Equal Opportunity Employer