Paul Davis Restoration of Omaha, NE

Job DescriptionJob DescriptionBenefits: Medical, Dental and Vision Benefits Company shirts Maternity, Paternity & Adoption Leave 401(k) matching Paid time off 401(k) Opportunity for advancement Training & development Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career? Join the Paul Davis Team! Intake Specialist $18.00 - $22.00 per hour + benefits! The Intake Specialist is responsible for serving as the first point of contact for customers contacting our company. This role focuses on professionally answering incoming calls, gathering detailed information, creating urgency for customer needs, scheduling services, and ensuring a smooth transition from initial contact to operations. The Intake Specialist plays a critical role in delivering an excellent customer experience while helping drive response times and operational efficiency Essential Duties/Responsibilities Answer incoming calls promptly, professionally, and with empathy Gather detailed and accurate customer, property, and loss information Create and enter new jobs into company software systems Prioritize emergency and high-urgency calls appropriately Coordinate and communicate new opportunities to the correct internal teams Schedule inspections, appointments, and service calls Maintain consistent communication with customers throughout the intake process Respond to voicemail, email inquiries, and online leads in a timely manner Ensure all required intake information is complete and documented accurately Verify contact, insurance, and basic job information when applicable Assist with customer follow-up and appointment confirmations Support office and administrative functions as needed Maintain professionalism and composure during stressful customer situations Help support company goals around speed to lead, response times, and customer satisfaction All other duties as assigned. Competency Knowledge, Skills and Abilities: Knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint) Strong communication and customer service skills Professional phone etiquette Excellent organizational and multitasking abilities Strong attention to detail and accuracy Ability to work in a fast-paced environment Positive attitude and team-oriented mindset Basic computer proficiency and ability to learn company software systems Ability to work office equipment Ability to work independently Maintain a high level of confidentiality. Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics Prior customer service, dispatching, administrative, or call center experience preferred Restoration, insurance, or home service industry experience is a plus Required Education and Experience High School Diploma or GED required. 2 plus years experience as a receptionist or in a customer service role 1 plus years experience in an administrative role Physical Requirement The employee is occasionally required to sit, climb, or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Must be able to stay in a stationary position up to 100% of the time Constantly operates a computer and other office equipment Must be able to communicate and converse with customers over the phone Travel No travel is required for this position. Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS! Reasonable Accommodation for Disability Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.