RCS Professional

Job DescriptionJob DescriptionSalary: $40,000 - $60,000 Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team. We demand people who: Care about our clients Are passionate about what they do Are team players, and willing to help other team members Believe in doing things right the first time Are dedicated to continual improvement Embody positivity Everyday Duties Respond to incoming calls and e-mails regarding information technology problems, using help desk software. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources. Communicate with third-party support and PC equipment vendors. Identify and learn appropriate software and hardware used and supported by the organization. Provide superior service and customer support Diagnose and perform on-site installations, repairs, maintenance, and tasks Qualifications Previous help desk experience Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills Highly self-motivated and directed Ability to effectively prioritize and execute tasks Experience with Windows desktop and server operating systems, including Windows and Windows 10 - Windows 11 Experience with Mac OS X Configuration and troubleshooting Knowledge of Microsoft Active Directory Knowledge of computer hardware Good understanding of the organization's goals and objectives Experience working in a team-oriented, collaborative environment Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Proven analytical and problem-solving abilities Customer service orientation Ability to conduct research into a wide range of computing issues as required Education Requirements: Bachelor's degree Preferred Certification Requirements: A + Network + Microsoft certifications a plus Job Type: Full-time/ On-Site Salary + Benefits: $40,000.00 - 60,000.00 /year Some of Our Benefits include Paid Time Off (PTO) Access to 401K with match Subsidized individual & family health, dental, and vision insurance plans Ongoing company-funded professional development & education allowances Much more! Must Complete the company Assessment to be considered for hire:

Job DescriptionJob DescriptionSalary: $40,000 - $50,000 Job Description Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team. We demand people who: Care about our clients Are passionate about what they do Are team players, and willing to help other team members Believe in doing things right the first time Are dedicated to continual improvement Embody positivity Everyday Duties Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff Respond to incoming phone calls and email help desk requests using our ticketing system Respond to incoming calls and emails regarding information technology problems, using help desk software. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources. Communicate with third-party support and PC equipment vendors. Communicate with vendors on open tickets on behalf of our clients and engineers Identify and learn appropriate software and hardware used and supported by the organization. Provide thorough follow-up on tickets to ensure satisfactory completion Qualifications Previous help desk experience (2+ years required) Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills Highly self-motivated and directed Ability to effectively prioritize and execute tasks Experience with Windows desktop and server operating systems, including Windows and Windows 10 - Windows 11 Experience with Mac OS X Configuration and troubleshooting Knowledge of Microsoft Active Directory Knowledge of computer hardware Good understanding of the organization's goals and objectives Experience working in a team-oriented, collaborative environment Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Proven analytical and problem-solving abilities Customer service orientation Ability to conduct research into a wide range of computing issues as required Education Requirements: Bachelor's degree Preferred Certification Requirements: Network + Microsoft certifications a plus Required Certification Requirements: A + Job Type: Full-time Salary + Benefits: $40,000.00 - 50,000.00 /year - based on relevant experience Some of Our Benefits include Paid Time Off (PTO) Matching 401K Subsidized individual & family health, dental, and vision insurance plans Ongoing company-funded professional development & education allowances Much more! Please complete the following assessment to be considered for hire: