Global Enterprise Services, LLC

Job DescriptionJob Description DISA DES - Desktop Hardware Engineer GES is seeking a Tier III Desktop Hardware Engineer for the DISA DES program. Under general supervision, provides third-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first and second tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level. Education and Experience: High School Diploma or equivalent 3+ years of applicable work experience ITIL, HDI, or Windows 10 MCTS certification Remedy/ServiceNow experience Security+ CE (or appropriate DoDM 8570 Baseline Certification) IAT Level II certification is required before start Responsibilities: Experience supporting Windows 10, and MS Office 2016 Experience using Remedy or a similar ticketing system Highly skilled at explaining technical subjects to non- technical as well as technical customers Expert in STIGs, Policy and Procedures for PC Techs Strong customer service orientation Current and proficient in any new concepts or practices in own IT discipline and applies that knowledge to the current work. Ability to work with other teams outside of Field Ops Work with PC Techs to resolve issues Installs, configures, tests, maintains, monitors, and troubleshoots level III end user workstation equipment and printers Have flexible working hours to be available to support team when needed Perform all other duties as assigned Knowledge and Skills: Has basic knowledge of Project Management. Technical writing experience Innovative, team-oriented problem solver Strong commitment to providing quality service Excellent interpersonal, negotiation and communication (verbal and written) skills Excellent organizational, time management and follow through skills Ability to manage multiple competing priorities Strong analytical and follow through skills Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments Ability to work well independently on defined tasks Ability to work well as part of a team Technical Knowledge Experience working in a DoD environment Experience working with 3rd party vendors Training PC Techs on Printers Clearance/Citizenship: Secret Must be US Citizen Travel Requirements: This position will involve minimal travel Location: Fort Meade, MD

Job DescriptionJob Description The Solutions Engineer/Desktop Tier III Lead works with a large federal agency's Network Infrastructure Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements. Lead Desktop Tier III support Education and Experience: Bachelor's Degree or a combination of technical training, certifications, and experience CCNA/CCNP, MSCS or other related certifications or specialty experience: 7+ Years of Systems engineering design and operations experience. 7+ Years' experience with configuring, securing, and troubleshooting end-user computing devices Solution engineering design and transition for Active Directory, SolarWinds, SCCM, VMware, Desktop EndPoint Solutions to include Apple products, Identity Management solutions (Sailpoint), and Virtual Hosting/Data Storage Management. ITIL Foundations Systems Engineering Certificates Experience in System Development Life Cycle. Experience in designing systems architectures, such as DODAF Security+ CE (or appropriate DoDM 8570 Baseline Certification) CISSP, CASP+ CE (or appropriate DoDM 8570 Baseline Certification) IAT Level III certification is required before start Responsibilities: Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures. Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates. Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance. Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts. Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation. Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts Leads desktop tier III support activities and integrates team to support group policy objects (GPO) support through Oversees/support Desktop support activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), and GPO (augment as needed) Knowledge and Skills: Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements. Adapt for working in team oriented or independent projects Lead a multi-functional team, prioritize actions, and support customer requirements Excellent technical writing & presentation skills . Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing. Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams) Document Standard Operating Procedures and guides. Excellent verbal and written communication skills Ability to organize and facilitate planning and demonstrations Ability to track, manage, and ensure project tasks are completed in a timely manner Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements Technical Knowledge Understanding of the technical environment Microsoft operating system Understanding of Apple computing devices Joint Regional Security Stack (JRSS) Cisco switches, routers, and VPN products Bluecoat Web Proxies Aruba Wireless products Remedy ITSM/ServiceNow SolarWinds Network Configuration Monitor (NCM) System Center Configuration Manager (SCCM) Palo Alto Firewalls Netscout (desired) Clearance/Citizenship: Secret Must be US Citizen Travel Requirements: This position will involve minimal travel Location: Fort Meade, MD

Job DescriptionJob Description Education and Experience: Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree. Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365. Ability to work in a 24/7 operation. Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance. This is a MIDS Weekend shift position. Responsibilities: Assist in providing direct technical support to government customer. Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB. Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups. Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to. Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages. Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective. Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team. Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer. Technical Knowledge ITIL certification. Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) Clearance/Citizenship: Secret Must be US Citizen Travel Requirements: This position will involve less than 10% travel Location: Scott Air Force Base, IL.

Job DescriptionJob Description Network Specialist Tier I IAT II Certification Top Secret BA/BS + 2 Years' experience: Network Specialist I: Provide the Tier 1 Network Support. Utilize the data to aggregate data and provide forecasts, gather trend analysis data on systems, and provide input to the PM for resource planning. Facilitate a bi-weekly teleconference with AMC/A6N and gateway personnel to discuss configuration issues and provide a status update on EACN related tasks and validate requirements and determine priorities. Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards. Coordinate network requirements with users and sites. Perform system administration tasks on Microsoft active directory networks. Operate Government-furnished equipment software suites (i.e., SolarWinds) to provide real-time usable statistics to aid with troubleshooting. Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis per Air Force Instructions (AFI), 17-100, 17-130 and AFMAN 17-1203. Comply with and support the Air Force Network Operations Center (AFNOC), Network Operations Division (NOD) 26th Network Operations Group (NOG), Detachment 2 and the AFNOC Network Security Division (NSD) AF Computer Response Team (AFCERT). Maintain a Master Station Log (MSL) (007) of all actions performed on site. Master Station Log will be available for review upon request. Possess Cisco Certified Technician (CCT) certification. Required EACN Specific: Cisco Certified Technician (CCT), experience with CISCO Voice and Security or related expertise or equivalent experience, ITIL Foundations Certification (within 6 months) with related expertise or equivalent experience, and/or AS/BS in related field or equivalent experience, and TOP SECRET Clearance; Desired: MCP/MCSE (role base certification), CCNP, CISSP, and hands on experience with AF Standard Desktop Configuration (SDV) v5.5 and higher, MS Active Directory 2012, MS Server 2012, MS SQL 2012, MS Office, MS Visio, Red Hat Enterprise Linux, SolarWinds Orion, CommVault, Remedy Action Request System (ARS) IT Service Management software (or equivalent; e.g., ServiceNow ITSM), Sonus VX Watch, Sonus VX Builder, Sonus VX Gate, Putty, Windows Server update Services (WSUS), Cisco Unified Communications Services (UCS), Cisco 2901 Voice Telephone and System, Cisco 2901 IOS, Symantec/McAfee Antivirus, Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), WinSCP, Wireshark, Linux, VMWare, Spirent Text Center, IXIA Splunk, RSA 2-factor authentication. Location: Joint Base Andrews, MD