ServiceTec

Job DescriptionJob DescriptionSalary: $21-$23 an hour Title: On-Call IT Technician Location:Hartsfield-Jackson Atlanta International Airport (ATL), Atlanta, GA Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec International, the leading independent provider of managed IT services to the aviation industry, has an opportunity for an On-Call IT Technician at Hartsfield-Jackson Atlanta International Airport. This role is perfect for those who are flexible with their time, don't mind getting their hands dirty, eager to learn new skills, and are curious about airport operations. Discover the rewarding experience of working at an airport with us! Position Overview: We are currently seeking an On-Call IT Technician to provide hands-on support at Hartsfield-Jackson Atlanta International Airport. This role focuses on the physical upkeep and repair of automated bag-drop/check-in hardware on an as-needed basis. The ideal candidate will be comfortable using hand tools, performing preventative maintenance, and resolving mechanical issues on-site. The individual selected for this role will be flexible to respond to incidents onsite within a short period of time when they occur. Training provided and parking fee reimbursement included. Position requires candidates with flexible availability for on-call support. Ideal applicants should demonstrate consistent or long-term flexibility to manage on-call responsibilities alongside other commitments, such as freelance work or flexible schedules. This is a 1099 Independent Contractor role. Minimum Requirements: Minimum knowledge of computer hardware and windows based platforms. Comfortable in making repairs and adjustments to the belt conveyors with use of provided tools. Possesses some knowledge of and diagnostic abilities with common hardware and software. Hardware Configuration: Familiar with desktop/laptop/tablet configuration and repair. Ability to independently analyze and solve routine computer related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as manuals, wiring diagrams, product documentation and related materials. Preferred Experience: Documented experience in superior customer service delivery. Personable and able to work independently. Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users regarding pertinent network activities. Strong interpersonal, written and oral communication skills. Education and Certification: High School Diploma and/or two (2) years of relevant experience. Competent in hands on mechanical repair. Personal Attributes: Demonstrated interpersonal and communication skills. Ability to prioritize and execute tasks on time. Self-motivated and self-directed. Able to lift up to 50 lbs if required. Keen attention to details. Strong customer service orientation. Friendly and personable. Valid driver's license. About Us: ServiceTec International Inc. is the worlds leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business critical systems across the entire airport infrastructure. Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaledapproach has enabledServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world. ServiceTec Culture: ServiceTec is a people oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within. We consistently recognize those employees who go "above and beyond. For more information on ServiceTec, please visit: ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

Job DescriptionJob DescriptionSalary: $20-$22/hour Title: Service Desk Analyst (Part-Time) Location: Remote - Hybrid (Must be based near Salt Lake City International Airport) Elevate your weekends by joining us as a Service Desk Analyst at Salt Lake City International Airport (SLC). As part of ServiceTec, the leading provider of managed IT services in aviation, you'll find yourself at the hub of the action troubleshooting computers, creating tickets, and providing essential support to our dynamic team. This role offers more than just a job; it's an exhilarating journey in a fast-paced environment where each weekend brings new challenges. If you're passionate about IT, thrive on challenges, and want to play a key role in ensuring seamless operations at one of the busiest airports, seize this weekend opportunity. Apply now and be part of the excitement at SLC Airport, where your skills will reach new heights! FLSA Status and Hours: This is a part-time position primarily done remotely, with occasional onsite support at Salt Lake City International Airport. Hours are Saturdays & Sundays, 6:00am 4:30pm. Position Overview: As a Service Desk Analyst, you will provide first-level technical support for all issues reported to the service desk. This includes troubleshooting computers and printers, creating tickets, and delivering essential IT support at Salt Lake City International Airport (SLC). This dynamic role involves a mix of local help desk and remote service desk responsibilities, contributing to seamless systems support. Minimum Qualifications: Knowledge of MS Windows and Windows-based software. Thorough knowledge of computer hardware diagnostics and repair. Excellent verbal and written communication skills. Self-motivated with the ability to work independently and solve complex technical problems. Ability to work in a stressful environment with professional etiquette. Education & Experience: Experience in a site-based customer service environment preferred. College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience. Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees). Benefits: 401K including an employer match Paid time-off and sickness leave Paid Military Leave Join Our Team: ServiceTec International, Inc.specializes exclusively in the provision of Managed IT Services to the worlds airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. ServiceTec Culture: Were a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond. ServiceTec International, Inc.is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

Job DescriptionJob DescriptionSalary: $40k-$45k annually Title: Airport Systems Support Technician Location: Charlotte Douglas International Airport (CLT), Charlotte, NC Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for an Airport Systems Support Technician at Charlotte Douglas International Airport (CLT) in South Carolina. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. FLSA Status and Hours: This is a full time, salaried, non-exempt position and requires onsite shift work. Hours are 7:00 PM to 6:00 AM Wednesday-Saturday. Position Overview: The Airport Systems Support Technician will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices to include maintaining and troubleshooting operations and communications hardware and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements. Minimum Requirements: Minimum of two years of progressively responsible experience as a computer/network specialist or end-user support technician. Certifications may be used for partial substitution of education or experience requirements at the discretion of management. Possess an excellent knowledge of and diagnostic abilities with common hardware, software, and networking technologies associated with a Microsoft Windows environment including but not limited to: Microsoft Active Directory in a Windows Server 2008 (or higher) environment. DHCP, DNS, TCP/IP, and other related services and protocols. Microsoft Exchange Server 2010. Microsoft SQL Server. File Sharing and Permissions. Printing and electronic document services. Basic multimedia applications and technologies. VoIP telephony. Familiar with LAN/WAN topologies, server documentation and maintenance of backups, security procedures. Familiar with common physical data cabling, specifically Twisted Pair, Single and Multi-mode Fiber. Hardware Configuration: Familiar with desktop/laptop configuration and repair, server maintenance and troubleshooting, upgrading hardware components, (servers and desktop units), network printer configuration. Installation and configuration of other peripherals as needed. Ability to independently analyze and solve routine computer related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as technical manuals, software manuals, wiring diagrams, blueprints, product documentation and related materials. Work schedules, to include rotating shifts, night shifts, hours of work and days off may be changed at any time at the discretion of the supervisor. Preferred Education and Certifications: High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred. CompTIA A+, Network+. MCP (Microsoft Certified Professional). Additional IT certifications that distinguishes skill set on security, Cisco, VMware. Experience in these related areas is preferred: Documented experience in superior customer service delivery. Affable and self-motivated, able to work independently as well as part of a team. Strong ability to manage difficult and/or stressful work-related issues. Able to establish and maintain good working relationships and communication with executives, decision makers, stakeholders, department heads and end-users regarding pertinent network activities. Thoroughly familiar with Amadeus FIDS, GIDS, BIDS, and EASE as well as IED paging hardware and software. Knowledge of ITIL - Best Practice. Able to prioritize and execute tasks in a high-pressure environment and to make sound decisions in emergency situations. Strong interpersonal, written and oral communication skills. Apple environment experience is a plus. Personal Attributes: Demonstrated interpersonal and communication skills. Ability to prioritize and execute tasks on time. Self-motivated and self-directed. Keen attention to detail. Able to work successfully in a collaborative team environment. Strong customer service orientation. Friendly and personable. Physical Attributes Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required Ability to negotiate security checkpoints and screening x/ray access points without assistance Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment). Ability to carry tools, test equipment and replacement equipment (up to 35 lbs), independently and unaided. Ability to drive standard vehicles without any requirement for modified controls. Benefits: Excellent healthcare benefits: Medical and Dental 401K including an employer match Paid time-off and sickness leave Paid Military Leave Join Our Team: ServiceTec International, Inc.specializes exclusively in the provision of Managed IT Services to the worlds airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. ServiceTec Culture:Were a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible We consistently recognize those employees who go "above and beyond. ServiceTec International, Inc.is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

Job DescriptionJob DescriptionSalary: $40k-$45k annually Title: Junior IT Systems Specialist Location: Orlando International Airport (MCO), Orlando, FL Are you looking for an IT job in one of the busiest destination airports in the world that acts as the starting point for many vacations to the place Where Dreams Come True? Fully functioning IT systems play an essential part in ensuring the passenger journey through the airport runs as smoothly as possible and helping to support those IT systems could be where you come in! Position Overview: Working as part of a larger team, the Junior IT Systems Specialist will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices to include maintaining and troubleshooting operations and communications hardware and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements. FLSA Status and Hours:This is a full time, salaried, non-exempt position and requires on-site shift work. Schedule consists of 8-hour shifts, five days a week, as part of a 24x7 rotational coverage (overnights included). Basic Requirements: College diploma or university degree in the field of Computer Science, Information Technology, or related field and/or 2 years equivalent work experience. Working knowledge of MS Windows and Windows based software. Thorough knowledge of computer hardware diagnostics and repair required. Proven experience in supporting Local Area Networks (LAN), servers, switches, and networking equipment. Proven experience with installation, maintenance and troubleshooting of system hardware, software, desktop support, and printers or equivalent systems and hardware. Experience and proficiency with the following applications and devices: Microsoft Windows 10, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP). Understanding and working knowledge of TCP/IP and Multicast technologies. Working knowledge and understanding of Active Directory. Must have a valid drivers license. Ability to carry tools, test equipment and replacement equipment (up to 50lbs) independently and unaided. A+, Net+, MCP, MCSE or relevant certifications are preferred. Benefits: Excellent healthcare benefits: Medical and Dental. 401K including an employer match. Paid time-off and sickness leave. Paid Military Leave. Join Our Team ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the worlds airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. ServiceTec Culture: ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go above and beyond. For Immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence. ServiceTec International, Inc.is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. We are thankful to receive any applications; however, only those selected for an interview will be contacted. Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.