Job DescriptionJob DescriptionDescription: Location: Indianapolis, IN Austin, TX Job Type: Full-time, hybrid Department: Operations Reports to: Operations Coordinator Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who We Are Looking For Our Operations Team is looking to hire an Operations Coordinator to work across departments to ensure day-to-day systems are working properly, identify areas of improvement, and recommend solutions for progressing the organization. The key to success in this role is through excellent organizational, people management, and problem-solving skills. The Operations Coordinator will manage sales orders, order tracking, replacement and returns, inventory, process documentation, as well as be involved in company-wide launch projects. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, optimistic candidate who looks forward to collaborating with co-workers to solve problems. What You'll Do Manage sales and replacement requests & fulfillments processing with our Sales and Support Teams (including checking shipment status and following up on escalated issues and communicating with all parties) Product Launch projects including process and documentation creation. Work closely with cross-functional teams in Sales, Support, Finance, Product, QE and Engineering to ensure timelines are met Process and documentation maintenance - technical and process documentation and tracking, identify needs and plan for implementation, creating training plans and delivering to new hires across the organization Asset Management internally and with the manufacturer, including: Maintain incoming test hardware as part of HW & QE Lab Team Check-ins, routing, and troubleshooting issues Return case management Management of Indianapolis office stock Owning the Refurbished systems depot Processing shipping and stocking reports Audits, internally & with manufacturer Asset retirement scheduling Replacement parts management, including holiday stocking Dissemination and tracking of distributed Scale HCOS software images Approve all manufacturer and logistics-related invoices Compile sales and shipment metrics and reporting Assist in and compile failure quality analysis reports and coordinate with the manufacturer and Support Team on no-problem found issues reported and root cause analysis Maintain Supported Territories List and research international shipping Facilitate reporting and invoicing processes with OEM partners Requirements: What You'll Bring Bachelor's degree or equivalent work experience Positive attitude and growth mindset Takes initiative and delivers results with minimal supervision Strong business acumen, technical aptitude, & analytical skills Ability to manage multiple priorities concurrently, maintaining organization, attention to detail and flexibility within a team environment Ability to clearly & concisely communicate with users in different roles and with varying skill sets in person, virtually, or via email Great candidates will also: Be proficient in Google Suite Have experience with CRM tool recommended, specifically Thrive in a fast-paced, hands-on, collaborative environment Enjoy being a problem solver: Identify problems before they occur, determine solutions, and resolve Enjoy troubleshooting and problem-solving analytically Passionately creative in mindset, and has the ability to adapt quickly to evolving business needs Perks of Scale Computing Health benefits start on first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription: Location: Indianapolis, IN Austin, TX Job Type: Full-time, hybrid Department: Operations Reports to: Operations Coordinator Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who We Are Looking For Our Operations Team is looking to hire an Operations Coordinator to work across departments to ensure day-to-day systems are working properly, identify areas of improvement, and recommend solutions for progressing the organization. The key to success in this role is through excellent organizational, people management, and problem-solving skills. The Operations Coordinator will manage sales orders, order tracking, replacement and returns, inventory, process documentation, as well as be involved in company-wide launch projects. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, optimistic candidate who looks forward to collaborating with co-workers to solve problems. What You'll Do Manage sales and replacement requests & fulfillments processing with our Sales and Support Teams (including checking shipment status and following up on escalated issues and communicating with all parties) Product Launch projects including process and documentation creation. Work closely with cross-functional teams in Sales, Support, Finance, Product, QE and Engineering to ensure timelines are met Process and documentation maintenance - technical and process documentation and tracking, identify needs and plan for implementation, creating training plans and delivering to new hires across the organization Asset Management internally and with the manufacturer, including: Maintain incoming test hardware as part of HW & QE Lab Team Check-ins, routing, and troubleshooting issues Return case management Management of Indianapolis office stock Owning the Refurbished systems depot Processing shipping and stocking reports Audits, internally & with manufacturer Asset retirement scheduling Replacement parts management, including holiday stocking Dissemination and tracking of distributed Scale HCOS software images Approve all manufacturer and logistics-related invoices Compile sales and shipment metrics and reporting Assist in and compile failure quality analysis reports and coordinate with the manufacturer and Support Team on no-problem found issues reported and root cause analysis Maintain Supported Territories List and research international shipping Facilitate reporting and invoicing processes with OEM partners Requirements: What You'll Bring Bachelor's degree or equivalent work experience Positive attitude and growth mindset Takes initiative and delivers results with minimal supervision Strong business acumen, technical aptitude, & analytical skills Ability to manage multiple priorities concurrently, maintaining organization, attention to detail and flexibility within a team environment Ability to clearly & concisely communicate with users in different roles and with varying skill sets in person, virtually, or via email Great candidates will also: Be proficient in Google Suite Have experience with CRM tool recommended, specifically Thrive in a fast-paced, hands-on, collaborative environment Enjoy being a problem solver: Identify problems before they occur, determine solutions, and resolve Enjoy troubleshooting and problem-solving analytically Passionately creative in mindset, and has the ability to adapt quickly to evolving business needs Perks of Scale Computing Health benefits start on first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
Job DescriptionJob DescriptionDescription: Location: Indianapolis, IN Department: Technical Support Job Type: Full-time, Hybrid Reports to: Technical Support Manager Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. What We Are Looking For The Tier 1 Technical Support Engineer is a critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support. A successful Tier 1 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing. Tier 1 Support Engineers will work directly with the entire support organization to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management-bonus points for those who are passionate about delivering high customer satisfaction. What You'll Do Complete Scale Computing's Onboarding program and work with management to identify any gaps in the training plan Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs) Escalate issues not resolvable via the knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom) Participate in the on-call rotation as agreed by the Tier 1 & 2 Support team. When on-call, be prepared to address technical issues at all times Partner with our Services team for scheduled Service-related tasks, including installation of SC Platform and 3rd party product integrations Provides excellent customer service to EVERY internal and external customer Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product. Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge. Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing Understand 3rd-party product integrations sold and supported by Scale Computing Requirements: What You'll Bring 1-2 years of experience in IT Support / Helpdesk / Infrastructure support Hands-on experience with Windows Server (AD, DNS, basic troubleshooting) - Not required but a plus Basic Linux command line skills (SSH, navigating directories, viewing logs, running diagnostic commands) Understanding of networking fundamentals (TCP/IP, VLANs, DNS, basic firewall concepts) Basic hardware knowledge (HDD vs SSD, RAID/mirroring concepts, CPU/RAM fundamentals) Experience using a ticketing system (Salesforce, ServiceNow, Jira, etc.) Ability to gather logs, document findings clearly, and escalate appropriately Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff Proficient in organization, project management, and follow-through Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically Understand customer needs and ensure clarity on the status of technical issues A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Perks of Scale Computing Health benefits start on the first of the month following the date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription: Location: Indianapolis, IN Department: Technical Support Job Type: Full-time, Hybrid Reports to: Technical Support Manager Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. What We Are Looking For The Tier 1 Technical Support Engineer is a critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support. A successful Tier 1 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing. Tier 1 Support Engineers will work directly with the entire support organization to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management-bonus points for those who are passionate about delivering high customer satisfaction. What You'll Do Complete Scale Computing's Onboarding program and work with management to identify any gaps in the training plan Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs) Escalate issues not resolvable via the knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom) Participate in the on-call rotation as agreed by the Tier 1 & 2 Support team. When on-call, be prepared to address technical issues at all times Partner with our Services team for scheduled Service-related tasks, including installation of SC Platform and 3rd party product integrations Provides excellent customer service to EVERY internal and external customer Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product. Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge. Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing Understand 3rd-party product integrations sold and supported by Scale Computing Requirements: What You'll Bring 1-2 years of experience in IT Support / Helpdesk / Infrastructure support Hands-on experience with Windows Server (AD, DNS, basic troubleshooting) - Not required but a plus Basic Linux command line skills (SSH, navigating directories, viewing logs, running diagnostic commands) Understanding of networking fundamentals (TCP/IP, VLANs, DNS, basic firewall concepts) Basic hardware knowledge (HDD vs SSD, RAID/mirroring concepts, CPU/RAM fundamentals) Experience using a ticketing system (Salesforce, ServiceNow, Jira, etc.) Ability to gather logs, document findings clearly, and escalate appropriately Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff Proficient in organization, project management, and follow-through Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically Understand customer needs and ensure clarity on the status of technical issues A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Perks of Scale Computing Health benefits start on the first of the month following the date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
Job DescriptionJob DescriptionDescription: Location: Hybrid, Indianapolis, IN Department: Technical Support Reports to: Director, NOC & Support Who we are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for We're looking for a Manager of NOC & Technical Support who is a hands-on leader responsible for driving team performance, operational excellence, and customer outcomes across the support organization. This role bridges frontline support with strategic direction, ensuring that day-to-day support operations align with the broader business goals and deliver a consistently high-quality customer experience. This position plays a critical role in translating customer needs into actionable improvements, working cross-functionally with engineering, product, and customer success to identify the best path forward for both the customer and business. What You'll Do Lead, mentor, and develop support engineers and team leads across all tiers (T1 - T3) Own day-to-day support operations, including queue health, SLA adherence, and case quality Drive team performance through clear metrics, accountability, and regular coaching Manage high-impact customer escalations and ensure a timely resolution Analyze support metrics (SLA, AHT, MTTR, CSAT, etc.) to inform decisions and improvements Establish and refine scalable processes for case management, escalations, and workflows Act as the voice of the customer by identifying trends and driving cross-functional improvements Partner with engineering, product, and services to resolve systemic issues and improve outcomes Support onboarding, training, and knowledge management to improve team capability and efficiency Performs additional functions and duties as assigned Supervisory Responsibilities This position supervises a team of 15+ technical individuals in a 24x7x365 environment who work both on-site and/or remotely Responsible for coaching, performance reviews, staffing plans, and fostering a collaborative and accountable team culture Requirements: What You'll Bring 3+ Years of managing a team of 10 or more Strong leadership ability and people management skills Excellent verbal and written skills are a must Proficient time management and task prioritization skills Diverse exposure and understanding of a variety of operating systems and virtualization platforms, and understanding of the interaction of the different layers of technology (Network, storage, etc.) A solid technical background and technical knowledge of computer hardware and software architecture, operating systems, virtualization, networking, and storage; experience with Linux, Windows, Linux command line, and third-party applications. Knowledge of current Hyperconvergence Edge technologies and emerging trends A customer-first mindset, passion for helping others, and ability to stay calm under pressure Experience managing in a multilingual environment is a plus Education and Experience Bachelor's degree in a related field (e.g., Information Technology, Engineering, Computer Science) or relevant work experience Relevant technical certifications are preferred Minimum of 3 years of related industry experience Work Environment and Physical Demands This is a largely sedentary role that requires extended periods of time working on the phone and using a mouse, keyboard, and computer. It will occasionally require the ability to lift equipment and packages May require occasional evening or weekend availability for escalations or critical issues. Standard office environment; requires regular use of Apple Mac computers, softphones, and office equipment such as printers and scanners Perks of Scale Computing Comprehensive benefits including medical, dental, and vision starting on first of the month following date of hire 401(k), FSA, HSA Fully stocked kitchen Casual dress code Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription: Location: Hybrid, Indianapolis, IN Department: Technical Support Reports to: Director, NOC & Support Who we are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for We're looking for a Manager of NOC & Technical Support who is a hands-on leader responsible for driving team performance, operational excellence, and customer outcomes across the support organization. This role bridges frontline support with strategic direction, ensuring that day-to-day support operations align with the broader business goals and deliver a consistently high-quality customer experience. This position plays a critical role in translating customer needs into actionable improvements, working cross-functionally with engineering, product, and customer success to identify the best path forward for both the customer and business. What You'll Do Lead, mentor, and develop support engineers and team leads across all tiers (T1 - T3) Own day-to-day support operations, including queue health, SLA adherence, and case quality Drive team performance through clear metrics, accountability, and regular coaching Manage high-impact customer escalations and ensure a timely resolution Analyze support metrics (SLA, AHT, MTTR, CSAT, etc.) to inform decisions and improvements Establish and refine scalable processes for case management, escalations, and workflows Act as the voice of the customer by identifying trends and driving cross-functional improvements Partner with engineering, product, and services to resolve systemic issues and improve outcomes Support onboarding, training, and knowledge management to improve team capability and efficiency Performs additional functions and duties as assigned Supervisory Responsibilities This position supervises a team of 15+ technical individuals in a 24x7x365 environment who work both on-site and/or remotely Responsible for coaching, performance reviews, staffing plans, and fostering a collaborative and accountable team culture Requirements: What You'll Bring 3+ Years of managing a team of 10 or more Strong leadership ability and people management skills Excellent verbal and written skills are a must Proficient time management and task prioritization skills Diverse exposure and understanding of a variety of operating systems and virtualization platforms, and understanding of the interaction of the different layers of technology (Network, storage, etc.) A solid technical background and technical knowledge of computer hardware and software architecture, operating systems, virtualization, networking, and storage; experience with Linux, Windows, Linux command line, and third-party applications. Knowledge of current Hyperconvergence Edge technologies and emerging trends A customer-first mindset, passion for helping others, and ability to stay calm under pressure Experience managing in a multilingual environment is a plus Education and Experience Bachelor's degree in a related field (e.g., Information Technology, Engineering, Computer Science) or relevant work experience Relevant technical certifications are preferred Minimum of 3 years of related industry experience Work Environment and Physical Demands This is a largely sedentary role that requires extended periods of time working on the phone and using a mouse, keyboard, and computer. It will occasionally require the ability to lift equipment and packages May require occasional evening or weekend availability for escalations or critical issues. Standard office environment; requires regular use of Apple Mac computers, softphones, and office equipment such as printers and scanners Perks of Scale Computing Comprehensive benefits including medical, dental, and vision starting on first of the month following date of hire 401(k), FSA, HSA Fully stocked kitchen Casual dress code Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
Job DescriptionJob DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Duties and Responsibilities Support network security systems deployed and managed by the organization for its customers Resolve customer issues while maintaining high levels of customer service Focus on quality customer service and continuous process improvement Act as the primary point for managing and resolving customer service technical support issues Provide customers with quick response times and first call problem resolutions Requirements Primary Skill Good understanding on networking protocols and and technical troubleshooting. Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN. Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands. Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP Must be able to configure, maintain, and troubleshoot IPSec VPNs. Hardware: Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B) Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types. Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls Qualifications 1-4 years of experience in a network engineer or similar technical role. Strong communication and interpersonal skills. Ability to follow processes and procedures accurately. Customer-focused with a positive attitude. Quick learner and adaptable to new technologies. Education Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred. Benefits Group medical insurance. Casual dress code. Hybrid work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check. Requirements:
04/24/2026
Full time
Job DescriptionJob DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Duties and Responsibilities Support network security systems deployed and managed by the organization for its customers Resolve customer issues while maintaining high levels of customer service Focus on quality customer service and continuous process improvement Act as the primary point for managing and resolving customer service technical support issues Provide customers with quick response times and first call problem resolutions Requirements Primary Skill Good understanding on networking protocols and and technical troubleshooting. Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN. Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands. Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP Must be able to configure, maintain, and troubleshoot IPSec VPNs. Hardware: Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B) Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types. Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls Qualifications 1-4 years of experience in a network engineer or similar technical role. Strong communication and interpersonal skills. Ability to follow processes and procedures accurately. Customer-focused with a positive attitude. Quick learner and adaptable to new technologies. Education Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred. Benefits Group medical insurance. Casual dress code. Hybrid work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check. Requirements:
Job DescriptionJob DescriptionDescription: Location: Hybrid - Indianapolis, IN Austin, TX Tallahassee, FL Department: Sales Reports to: Senior Director, Sales Administration Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview The Account Development Representative (ADR) is an entry-level sales role at Scale Computing, serving as the first point of contact for prospective clients. In this role, you'll engage and qualify both inbound and outbound leads, converting interest into high-value opportunities for our Regional Sales Teams. This position is designed as a launchpad for motivated individuals who are ready to master the art of prospecting - with a clear, defined path from ADR to Regional Sales Associate (RSA) and beyond. Responsibilities: Execute high-volume outreach across email, phone, chat, and social channels to engage prospective clients Engage with Marketing-led Sales Assigned Leads (SALs) to qualify prospect needs and advance them through the pipeline Identify and reach out to Sales Qualified Leads (SQLs) to develop new relationships and expand our pipeline Create, test, and refine outreach cadences to continuously improve conversion metrics Log all activity meticulously in Salesforce and Salesloft, maintaining clean and accurate records Deliver weekly productivity reports to the Senior Director, Sales Administration Coordinate seamless handoffs of qualified prospects to Regional Sales Teams, and build expertise in Scale Computing's products, competitive landscape, and the unique challenges our customers face Requirements: Required Qualifications: At least 1 year of experience in an inside sales role (ADR, BDR, or SDR) with a demonstrated track record of hitting or exceeding targets Must reside in or be able to commute to one of our hub locations: Indianapolis, IN; Austin, TX; or Tallahassee, FL, with the ability to work in-office a minimum of 3 days per week Results-driven and resourceful, with a low fear of rejection and a readiness to engage with prospects within the first two weeks Preferred Qualifications: Familiarity with Salesforce; Salesloft experience is a strong plus Strong written and verbal communication skills Eagerness to build knowledge of Scale Computing's products, the competitive landscape, and the unique challenges our customers face Ability to manage high-volume outreach while staying organized and detail-focused Team-oriented with a proactive approach and a drive to continuously improve Education or Experience Bachelor's or associate degree preferred Equivalent experience in a sales environment will be considered Perks of Scale Computing Health benefits start on first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
04/24/2026
Full time
Job DescriptionJob DescriptionDescription: Location: Hybrid - Indianapolis, IN Austin, TX Tallahassee, FL Department: Sales Reports to: Senior Director, Sales Administration Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview The Account Development Representative (ADR) is an entry-level sales role at Scale Computing, serving as the first point of contact for prospective clients. In this role, you'll engage and qualify both inbound and outbound leads, converting interest into high-value opportunities for our Regional Sales Teams. This position is designed as a launchpad for motivated individuals who are ready to master the art of prospecting - with a clear, defined path from ADR to Regional Sales Associate (RSA) and beyond. Responsibilities: Execute high-volume outreach across email, phone, chat, and social channels to engage prospective clients Engage with Marketing-led Sales Assigned Leads (SALs) to qualify prospect needs and advance them through the pipeline Identify and reach out to Sales Qualified Leads (SQLs) to develop new relationships and expand our pipeline Create, test, and refine outreach cadences to continuously improve conversion metrics Log all activity meticulously in Salesforce and Salesloft, maintaining clean and accurate records Deliver weekly productivity reports to the Senior Director, Sales Administration Coordinate seamless handoffs of qualified prospects to Regional Sales Teams, and build expertise in Scale Computing's products, competitive landscape, and the unique challenges our customers face Requirements: Required Qualifications: At least 1 year of experience in an inside sales role (ADR, BDR, or SDR) with a demonstrated track record of hitting or exceeding targets Must reside in or be able to commute to one of our hub locations: Indianapolis, IN; Austin, TX; or Tallahassee, FL, with the ability to work in-office a minimum of 3 days per week Results-driven and resourceful, with a low fear of rejection and a readiness to engage with prospects within the first two weeks Preferred Qualifications: Familiarity with Salesforce; Salesloft experience is a strong plus Strong written and verbal communication skills Eagerness to build knowledge of Scale Computing's products, the competitive landscape, and the unique challenges our customers face Ability to manage high-volume outreach while staying organized and detail-focused Team-oriented with a proactive approach and a drive to continuously improve Education or Experience Bachelor's or associate degree preferred Equivalent experience in a sales environment will be considered Perks of Scale Computing Health benefits start on first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.