Acuative Corporation

Job DescriptionJob Description About Acuative Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you'll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT. Role Summary : The NOC Analyst 2 serves as the primary escalation point for Tier 1 events, managing and resolving complex incidents across multiple technologies (network, server, security, cloud). This role requires deep technical proficiency, strong incident management skills, and the ability to drive incidents to resolution while contributing to problem management activities. Core Responsibilities : Advanced Troubleshooting: Conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical and high-priority incidents, escalating only when necessary to specialized engineering. Incident Management: Own critical incidents from detection through resolution, coordinating response efforts, and leading technical bridge calls with internal teams and external vendors. Problem Identification: Perform initial Root Cause Analysis (RCA) on recurring incidents, identifying patterns and contributing potential solutions to reduce future service disruptions. Tool Utilization: Utilize advanced diagnostic tools (e.g., packet capture tools like Wireshark, advanced SNMP managers) to perform deep-level analysis. Change Review: Review and validate upcoming infrastructure changes for potential operational impact and adherence to established change management procedures. Mentorship: Provide technical guidance and training to NOC Analyst 1 staff, fostering their development in diagnostic techniques. Essential Skills and Knowledge : Advanced Networking: Expert knowledge of routing (OSPF, BGP), switching, firewall concepts, and VPN technologies. Security Acumen: Strong understanding of security components and concepts. Scripting/Automation: Basic knowledge of scripting for task automation and data extraction is highly desirable. IT Service Management: Solid understanding of ITIL principles, particularly Incident, Problem, and Change Management. Diagnostic Tools: Proficiency in network performance monitoring (NPM) and application performance monitoring (APM) tools. Required Qualifications : Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance. Experience: Minimum of 3 years of progressive experience in a NOC or high-level technical support role (Tier 2 or above). Education: Associate's Degree in Information Technology, Computer Science, or a related field required (or equivalent work experience). Bachelor's degree preferred. Certifications (Required): Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professional (FCP . Certifications (Desired): ITIL v4 Foundation certification is highly desirable. Equal Opportunity Statement : At Acuative, we believe our strength comes from our people-and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you're passionate about doing great work, you'll find a place with us. 2nd Shift Tuesday - Saturday

Job DescriptionJob Description About Company: About the Role: The NOC Analyst Tier 1 plays a critical role in maintaining the stability and performance of an organization's network infrastructure. This position is responsible for monitoring network systems, identifying issues, and escalating incidents to ensure minimal downtime and optimal service delivery. The analyst serves as the first line of defense in troubleshooting network alerts and coordinating with higher-tier support teams to resolve complex problems. By proactively managing network health and responding promptly to incidents, the NOC Analyst helps safeguard business continuity and supports operational efficiency. This role requires a detail-oriented individual who can work effectively in a fast-paced environment while maintaining clear communication with technical teams and stakeholders. Minimum Qualifications: High school diploma or equivalent; an associate degree or higher in Information Technology, Computer Science, or a related field is preferred. Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and routing protocols. Experience with network monitoring tools and ticketing systems. Strong problem-solving skills and the ability to work under pressure in a fast-paced environment. Excellent verbal and written communication skills. Preferred Qualifications: Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. Experience working in a Network Operations Center or similar technical support environment. Familiarity with scripting or automation tools to assist in network monitoring and reporting. Knowledge of ITIL framework and incident management best practices. Ability to work flexible shifts, including nights, weekends, and holidays as required. Responsibilities: Monitor network performance and system alerts using various monitoring tools to detect and respond to issues promptly. Perform initial diagnosis and troubleshooting of network incidents, escalating unresolved issues to Tier 2 or specialized teams. Document all incidents, actions taken, and resolutions in the ticketing system to maintain accurate records and support knowledge sharing. Communicate effectively with internal teams and external vendors to coordinate incident resolution and provide status updates. Assist in routine network maintenance tasks and support the implementation of network upgrades and changes as directed. Skills: The required skills enable the NOC Analyst to effectively monitor and troubleshoot network issues by understanding core networking principles and using monitoring tools to detect anomalies. Strong communication skills are essential for documenting incidents clearly and coordinating with technical teams and vendors to resolve problems efficiently. Preferred skills such as certifications and experience with automation enhance the analyst's ability to proactively manage network health and streamline operational workflows. Familiarity with ITIL practices supports structured incident management and continuous improvement. Together, these skills ensure the analyst can maintain network reliability and contribute to a resilient IT infrastructure. 2nd Shift: Tuesday - Saturday (3 p.m - 11 p.m)

Job DescriptionJob Description Field Service Technician • Full Time Positions include overtime, pay for travel and overnight stays, health insurance, dental & vision and 401k • All new hires will train and achieve two Certifications within 90 days of hire - CCT Data Center and CCT Route/Switch • Company Vehicle Provided • Daily Health & Wellness assessments, PPE and personal sanitizer is provided Overview: Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware. Primary Duties and Responsibilities The position involves a variety of tasks including but not limited to: Installation and maintenance of networking hardware including routers, switches, and WAP's Installation and maintenance of telephony equipment and circuits Hardware break/fix support for Cisco UCS servers and Nexus switching equipment Installation and support of retail technology systems - POS, Digital Signage, and Video Surveillance Systems Circuit extensions and structured cabling Site surveys and site audits Maintain company vehicle, inventory, and tools to departmental standards Accurately and timely submission of all job-related documents and deliverables Preferred Qualifications Candidates should possess many of the following KSAs: Working knowledge of networking hardware and topologies Familiarity with Cisco networking products and interfacing through Cisco CLI Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment Ability to provide configuration support for a variety of technology platforms through console and remote applications Experience with LEC circuit identification and extensions Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments Ability to operate basic power tools - drills, saws, etc. Work on ladders and lifts where required Working knowledge of Microsoft Office applications (Excel & Word). Ability to follow detailed job documents Must be willing to travel within assigned region to meet customer SLAs On-call, after hours, and weekend work may be required Must possess a valid drivers' license with good driving record Education & Certifications: Associates degree in Information Technology or equivalent experience CompTIA, Cisco, Cabling, and PBX system certifications a plus! Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative

Job DescriptionJob Description Purpose and Scope of Position : The Tier I Help Desk position is responsible for processing all IT related Service Requests and Incidents that are submitted to Acuative's internal Helpdesk. This position will assist the System Administrators with basic server maintenance when workloads permit. Primary Duties and Responsibilities : • Provisioning and deprovisioning of PC's and related hardware • Testing hardware for proper operation • Disposal of retired hardware • Troubleshoot hardware and software issues • Assist with the creation, modification, and deactivation of user accounts in various systems • Support password resets and account lockout issues • Log, track, and document all support requests in the IT service management system • Contribute to the development and maintenance of the IT knowledge base by documenting common issues and their resolutions • Update and create user guides and documentation for common tasks • Maintain Onboarding/Offboarding procedure documentation • Provide Guest WiFi access Primary Internal and External Contacts : Internal: LAN Team and End Users. External: Hardware and Software vendors. Minimum Qualifications : • 2+ years experience in a service desk position. • Strong technical knowledge of basic computer hardware and peripherals. • Strong technical knowledge of Windows desktop operating systems. • Strong technical knowledge of Microsoft Office. • Highly adept at troubleshooting end user issues. • Skilled at spyware and virus removal. • Ability to create and deploy disk images for provisioning of PCs • Excellent oral and written communication skills. • Organized, self-starter that has superior customer service skills and pays close attention to detail. Additional Qualifications Desired : • High School Diploma or GED • CompTIA A+ certification Physical Demands : • Working at a desk on a computer for long periods of time. • Lifting heavy equipment, such as servers.