XDR Radiology

Job DescriptionJob Description Can people always hear the smile in your voice? Does a happy user give you a good feeling? XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us, thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product. We are looking for a motivated and service-oriented Entry-level Dental IT Support Technician to support the unique technology needs of dental practices. This role is ideal for someone beginning their IT career who wants hands-on experience with clinical software, digital imaging systems, and practice-specific hardware. You will assist in resolving technical issues, supporting operators and front-office staff, and ensuring smooth operation of dental technology systems. Please note that this is a desk job, not a field position. Responsibilities Technical Support Provide first-level support for dental practice staff via phone, email, and remote tools. Troubleshoot and resolve issues related to: Dental practice management systems (e.g., Dentrix, Eaglesoft, Open Dental, etc.) Dental imaging software (e.g., Dexis, Schick, Carestream, Apteryx, XDR) Digital radiography equipment such as intraoral sensors, panoramic units, and CBCT systems. Workstation hardware including operatories, front-desk PCs, intraoral cameras, and peripherals. Basic networking issues (Wi-Fi, printers, shared network drives). Microsoft 365 apps, email clients, and general productivity tools. Systems Setup & Maintenance Assist with installation and configuration of dental practice software and imaging tools. Remotely set up new operatories, workstations, and hygienist/doctor stations. Participate in the deployment of practice-wide software updates, imaging drivers, and firmware updates for sensor and X-ray equipment. Support backup monitoring for patient data and imaging databases. Workflow & Operations Support Help staff with clinical workflow issues such as X-ray acquisition problems, imaging software integration, or charting/appointment scheduling issues. Support integration of dental hardware (sensors, cameras, scanners) with XDR Software, and XDR hardware in third-party systems. Working closely with practice IT to recognize issues, recommend solutions, and manage software deployments. Documentation & Ticketing Log all support requests in the ticket management system. Document troubleshooting steps, solutions, and equipment configurations. Maintain inventory of dental hardware, imaging devices, computers, and accessories. Requirements Required 1-2 years of professional, phone-based IT support experience. Availability Monday-Friday dayshift (U.S. Eastern to Pacific time zones). Basic understanding of computer hardware, operating systems, and networking. Strong troubleshooting, communication, and customer service skills. Interest in learning dental-specific technologies. Ability to work in fast-paced clinical environments where uptime is essential. High school diploma or equivalent. Preferred Experience or coursework in IT support, healthcare IT, or related technical fields. Exposure to dental practice management and imaging systems (Dentrix, Eaglesoft, Open Dental, Dexis, etc.) Familiarity with imaging hardware such as sensors, panoramic devices, or CBCT. CompTIA A+ or Network+ certification. Knowledge of HIPAA compliance basics. Local hires with ability to work on an on-site or hybrid basis at the main office in West Los Angeles If you respond to this posting, please include a cover letter, a resume, salary expectations, and something that proves you've read this entire posting. Please also provide a paragraph describing the trickiest technical support issue you've handled and how you went about resolving it, OR the most effective technical solution that no one asked you to solve and why you went about implementing it anyway. If you'd like, you can incorporate your answer in your cover letter. - XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or other federal and state protected classes. XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. Benefits What We Offer Full training on XDR Software and associated third party imaging systems, practice management software, and clinical hardware. Hands-on experience in real practice environments. Opportunities to grow into roles such as Dental IT Field Technician, Imaging Specialist, or Systems Administrator. Supportive team with ongoing mentorship Benefits Compensation is $24-30/hour, depending on experience Flexible work arrangements possible Medical insurance with tax-advantaged employer HRA contributions PTO and paid holidays 401(k) with profit sharing contributions Subsidized pay day lunches