Forhyre

Job DescriptionJob Description We are looking for a Technical Architect to design the structure of our IT systems and oversee programs to ensure the proper architecture is implemented. In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We'd also like you to have hands-on experience in software development and be able to manage complex programs. Your goal will be to ensure our internal IT framework operates properly. Responsibilities Lead ServiceNow engagements, delivering process design, technical design, defining agile stories, working with offshore development team to get configuration done Coordinate with clients to facilitate requirements gathering, sprint show-me, testing, UAT and deployment Utilize BPMN (Business Process Model and Notation), to depict the workflow of new and existing processes Specialize in ServiceNow Governance, Risk, and Compliance (GRC) or ServiceNow SecOps product suite, and support creation of collateral, point of view, and thought leadership across the product suite and functional capabilities Work with functional Subject Matter Professionals in GRC/SecOps area and support client engagement delivery Support the practice in growing solution area by supporting in solution design and innovation around the ServiceNow platform Qualifications Minimum of five years of experience working with BPMN, workflow design and business process analysis Bachelor's degree from an accredited college/university in Business Process Management (Business Administration, Project Management, Organizational Behavior) or equivalent work experience Strong working knowledge of ServiceNow; ServiceNow Certified System Administrator is required Solid competencies in ServiceNow platform, GRC/SECOPS, ITSM, ITOM, SecOps related systems (e.g. web application firewalls) and Agile Development Prior experience and understanding of GRC/SecOps principles; ServiceNow CIS certification in GRC or SecOps is preferred Excellent verbal/written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and team work Travel as needed

Job DescriptionJob Description We are looking for a Technical Architect to design the structure of our IT systems and oversee programs to ensure the proper architecture is implemented. In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We'd also like you to have hands-on experience in software development and be able to manage complex programs. Your goal will be to ensure our internal IT framework operates properly. Responsibilities Lead ServiceNow engagements, delivering process design, technical design, defining agile stories, working with offshore development team to get configuration done Coordinate with clients to facilitate requirements gathering, sprint show-me, testing, UAT and deployment Utilize BPMN (Business Process Model and Notation), to depict the workflow of new and existing processes Specialize in ServiceNow Governance, Risk, and Compliance (GRC) or ServiceNow SecOps product suite, and support creation of collateral, point of view, and thought leadership across the product suite and functional capabilities Work with functional Subject Matter Professionals in GRC/SecOps area and support client engagement delivery Support the practice in growing solution area by supporting in solution design and innovation around the ServiceNow platform Qualifications Minimum of five years of experience working with BPMN, workflow design and business process analysis Bachelor's degree from an accredited college/university in Business Process Management (Business Administration, Project Management, Organizational Behavior) or equivalent work experience Strong working knowledge of ServiceNow; ServiceNow Certified System Administrator is required Solid competencies in ServiceNow platform, GRC/SECOPS, ITSM, ITOM, SecOps related systems (e.g. web application firewalls) and Agile Development Prior experience and understanding of GRC/SecOps principles; ServiceNow CIS certification in GRC or SecOps is preferred Excellent verbal/written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and team work Travel as needed

Job DescriptionJob Description We are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams. Key Job Functions: Proactive Operations and Environment Maintenance Develop and configure ad-hoc ServiceNow enhancements/configurations Own issues and bring them to resolution as quickly as possible while providing proactive updates Strong communication skills Support architecture of platform and work with teams for implementation of tools and plugins Define KPIs for and monitor CMDB data quality Finding solutions from previous cases using the Knowledge Base Ensure ADO tickets are properly updated and asset management system is properly updated. Create clear and concise technical and process documentation Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help Flexibility to learn new technologies and quickly adapt. Other duties as assigned. Key Job Functions: Strong knowledge of ServiceNow Strong Knowledge of Office products Strong Understanding of CMDB management Understanding of Active Directory Understanding of Discovery Tools (Discovery and SCCM) Understanding of ADO Basic analytical and problem-solving skills Strong interpersonal skills to interact with clients and team members Strong organizational skills Strong communication skills Ability to work independently but also in a team environment College degree or equivalent combination of education and experience Experience with end user services, information technology or related field preferred

Job DescriptionJob Description We are looking for a Cloud Platform Solution Architect who will be responsible for designing, developing, and leading technical solutions supporting one or more cloud platforms. You will need to engage multiple teams to define technical requirements, develop designs, and align technology that enables the cloud platform architecture all while meeting the organizations compliance, data and regulatory expectations. Additionally, the organization will look to you to be a leader across Cloud Platform projects influencing other tech leads in how we develop platform solutions following best practices and driving our platform innovation roadmap. Primary Responsibilities You will design and develop platform standards and architecture patterns across the organization You will deliver Platform Solution Framework and software components while understanding and addressing risk, privacy, cybersecurity and legal constraints on project delivery You will choose between many paths of design and articulate why one may be better than another You will operate with an "automate first" mentality. Considering application/platform management across many potential accounts/regions, designing for maximum reuse. You will provide technical evaluation of proposed project ideas, software changes and future product releases. You will drive the development and execution of our platform innovation roadmap, including creating working proof of concept models in new technology spaces directly connected to future platform capabilities You will demonstrate concepts of achieving elegant solutions using established cloud patterns for redundancy, scalability, and reliability You will build effective relationships with key technical resources and architects to influence technology solutions. You will provide guidance to software delivery teams in best practice Agile delivery of software components of the platform You will obtain and use knowledge industry specific delivery models and quality system to ensure solutions align with regulatory expectations and meet regulatory timelines You will obtain and bring to bear knowledge of Digital business processes and technology to ensure solution deliveries are consistent with the strategy and roadmap Skills / Requirements Broad practical knowledge of an IaaS cloud provider (AWS, Azure, GCP) required. AWS preferred Applicant needs to be able to demonstrate deep knowledge of containerized environments (Docker) Experience with identity management or authentication providers (preferably Okta) Familiarity with practices and tooling of modern software development (GitHub + CI/CD, testing frameworks, Jira, etc) is needed Experience utilizing Atlassian (Jira/Confluence) or similar toolsets Professional experience delivering software solutions that span the development lifecycle, e.g., design, development, testing, deployment, and support. Current development experience in Python or NodeJS greatly preferred Proven technical leadership experience in delivery of software projects Demonstrable examples of leading software design and architecture Demonstrated ability to propose new ideas and influence peers Achieved Cloud certifications (AWS Solution Architect or AWS Developer) or desire to achieve certifications Practical knowledge of Agile software development concepts and associated implementations. High level of intellectual curiosity, external perspective, and innovation interest

Job DescriptionJob Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience

Job DescriptionJob Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job DescriptionJob Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude

Job DescriptionJob Description Do you enjoy solving technical issues, empathize with customer user experiences and want to keep up with the latest tech? We are looking for a Cloud Infrastructure Engineer that will work with talented software engineering and support teams to deploy, maintain and ensure reliability of our applications in a fast paced environment. Successful candidates will possess: Passion for cloud computing and building innovative solutions in the cloud You have hands-on experience with CI/CD pipelines. You bring experience with Infrastructure as Code - Terraform, AWS Cloud Formation Templates. You are experienced with infrastructure automation tools - DataDog, Splunk, Jenkins, Artifactory. You have experience working with containers (Kubernetes) and serverless applications (Lambda, SQS, DynamoDB, S3). You have a solid understanding of networking, virtualization, storage, containers, and serverless Understanding of run time environments and common issues with hands on experience using monitoring tools for Application, Service, Infrastructure and Data Quality Monitoring. You have experience working in an agile environment. You have a good demeanor towards solving problems skills that span systems, network, and applications. You bring a strong team focus with good relationship building skills + work with broader distributed team You have strong written and verbal communications skills. Certification in public Cloud (AWS) and Kubernetes is a plus. What You'll Do: Developing automation for developer experience tooling Building pipelines to enable developers to successfully migrate to Cloud Scripting ability in PowerShell or Bash Shell Unix Scripting Supporting customers through their infrastructure and code deployments Work with a team of Engineers to design, deploy, and optimize connectivity solutions in the cloud and on-prem. Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions. Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community Collaborate within the team and with partner teams to drive automation solutions that optimize deployments, improve resiliency, and reduce downtime Support a maturing practice through development of infrastructure as code techniques and CI/CD pipeline automation Manage, grow and maintain vendor relationships to drive innovation, collaboration, and capability alignment.

Job DescriptionJob Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience

Job DescriptionJob Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job DescriptionJob Description We are a cutting-edge technology company at the forefront of the Artificial Intelligence (AI) revolution. Our mission is to create intelligent solutions that transform industries and drive innovation. We are seeking a talented and motivated Prompt Engineer to join our dynamic team and play a pivotal role in shaping the future of AI. Role Overview: As a Prompt Engineer, you will be a key member of our AI development team, responsible for designing and developing high-quality prompts that drive our AI models and algorithms. Your expertise in crafting effective and engaging prompts will be essential in enhancing the performance and capabilities of our AI systems. Responsibilities: Collaborate with AI researchers and developers to understand project requirements and objectives. Design and create a diverse range of prompts tailored to specific AI tasks and applications. Develop creative and innovative ways to generate effective prompts that improve model performance. Conduct extensive research to identify and curate relevant data sources for prompt development. Ensure the prompts are designed to elicit desired responses and achieve the desired outcomes. Optimize and fine-tune prompts based on continuous testing and feedback from AI models. Analyze AI model outputs and make data-driven adjustments to improve prompt efficacy. Stay up-to-date with the latest advancements in natural language processing and AI technologies. Collaborate with cross-functional teams to integrate prompts into AI applications seamlessly. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred. Proven experience in working with natural language processing and AI technologies. Strong understanding of AI models, algorithms, and neural networks. Experience in prompt engineering, creative writing, or content creation is a plus. Proficiency in programming languages such as Python or JavaScript. Solid knowledge of data collection, preprocessing, and annotation for prompt development. Familiarity with machine learning frameworks and libraries like TensorFlow, PyTorch, or Hugging Face. Strong analytical and problem-solving skills with a keen eye for detail. Excellent communication and collaboration skills to work effectively in a team environment. Passion for innovation and a keen interest in staying updated with the latest AI trends. Join us in shaping the future of AI as a Prompt Engineer and be part of a dynamic team that is pushing the boundaries of what AI can achieve.

Job DescriptionJob Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude

Job DescriptionJob Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience

Job DescriptionJob Description We are looking for a Claims Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product's features. This Claims Business Analyst works collaboratively with the Director of Claims in supporting the department to deliver timely and accurate payment of claims and first call resolution . This role will also provide analysis related to the identification of improved claim system configuration and call flows that would positively impact quality performance , reduce claim inventory and improve the customer experience. Responsibilities Assist in the development of key performance indicators related to claim processing and call center performance Use existing technology to automate work distribution, create and maintain department metric dashboards Generate and distribute weekly/monthly/quarterly departmental reports to management and staff Summarizes, creates, and distributes operational , claim data , and call center metric reports as needed. Ensures deliverables are completed on time; responds to changing project circumstances and communicates issues to project leadership. Identify trends in data, including those that were not necessarily being activity monitored, which may have an impact on departmental performance and/or impact timeliness and the customer experience . Communicate actionable findings and provide recommendations as appropriate to management. Work directly with managers and subject matter experts to refine and improve these tools for optimal efficiency and effectiveness. Responsible for creating data definitions, validating data, retrieving data from systems, merging data from multiple sources, participating or reviewing technical documentation, report configuration, and coordinates project efforts as directed in order to achieve desired results. Serves as a liaison to other department s (IS, Utilization Management, Provider Contracting, Provider Data Maintenance) that may include report creation , disseminating reports and/or leading the implementation, maintenance, testing and/or functional design of system changes. Requirements Experience working with technology, systems and IS departments Advance Microsoft Excel skilled Knowledge of ICD-10 and CPT-4 coding and medical terminology Proficient in Windows, Word, and Business Analytical tools Must have strong analytical and problem-solving skills. Strong communication skills, including an ability to communicate with staff at various levels, including both front line staff and senior management. Must have excellent analytical, organizational, and interpersonal skills, as well as a strong background in pharmacy claims processing, and the managed care industry Experience working within the Payer / PBM market (in particular Medicare and Medicaid, Part D and its components) with understanding of benefit plan structures, NCPDP standards, HIPAA regulations, and other pharmacy products and services Must understand the work flow of pharmacy claim processing or related Med D functions. For example, Enrollment, Drug Utilization Review, Adjudication, Pricing, Payments/Billing, EOB, PDE, FIR, Reprocessing, or other features resident in or working in cooperation with a pharmacy benefit system Strong business knowledge of Pharmacy Benefit Systems and Drug benefit plan administration with exposure to COTS / custom applications would be an advantage Ability to effectively present information and respond to questions from clients, management and technical associates Collaborate across the entire product team to ensure product dependencies, goals and experiences are defined and met Document business requirements and user journeys Must have agile project execution experience along with familiarity to scrum tools and methodologies Should have excellent verbal, written, documentation and presentation skills Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job DescriptionJob Description We are looking for a qualified Full-Stack React Native Developer to design and code functional programs and applications. You will work as part of a team and individually with little supervision. Experience: 8+ Years Basic Requirements: 8+ or more years of related experience with Bachelor's degree; 4 or more years of experience with mobile app, website, or microservices development 4 or more years of Javascript experience including experience with modern frameworks like React, Angular, Vue, or Ember. 2 or more years' experience with React Native Experience in JAVA, Spring, REST Web services Preferred Requirements: Developed/published at least one relevant mobile offering on iOS or Android and preferably both platforms Excellent interpersonal skills - you must be comfortable in small and large groups and interacting with senior executives Flexible problem solving ability Strong product focus; we expect everyone to do what is needed to deliver the best product for our customers Excellent communication skills, both inside and outside the engineering team Experience with Azure Cloud Responsive web design

Job DescriptionJob Description We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. Responsibilities Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hotfixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within the established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company's security team Liaise with vendors and other IT personnel for problem resolution Requirements Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools University degree in Computer Science or a related subject Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job DescriptionJob Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required Monitoring queues for incidents or requests that require resolution Escalate to L3 team /Vendors in case assistance is required to resolve any issue Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors Prioritizing work based on the impact and urgency of the ticket Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) For open tickets requiring spares and accessories and work closely with asset management team in coordinating them Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution Fulfilment of Service Requests where necessary Track and report status of IMAC requests Verify completion of IMACs Enable end user / equipment Installs, Moves, and changes (IMAC) Requests Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) User Data Transfer on need basis Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners Hardware imaging, deployment, and repair management services When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal Steady State Asset Refresh (Does not include project activity of bulk device replacement) Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities Replacement of consumables for network printers and reporting issues to the appropriate vendor VIP Support (white glove service) Inventory management and labelling of devices within Client office environment Handling shipping and receiving requests for movement of end devices within Client office Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude No minimum qualification as long as you have experience

Job DescriptionJob Description At , we are seeking a highly skilled and motivated Tech Lead to join our innovative team. As a Tech Lead - Conversational AI, you will play a crucial role in developing and implementing intelligent chatbot solutions that revolutionize businesses. Responsibilities: Lead the development and implementation of conversational AI solutions using cutting-edge technologies. Collaborate with cross-functional teams to gather requirements and define project goals. Design, develop, test, and deploy highly scalable and reliable chatbot solutions. Ensure the quality, performance, and security of the chatbot applications. Stay updated with the latest advancements in conversational AI technologies and integrate them into our solutions. Provide technical guidance and mentorship to the development team. Conduct code reviews and ensure adherence to coding best practices and standards. Troubleshoot and resolve technical issues related to chatbot applications. Collaborate with stakeholders to define project timelines, deliverables, and milestones. Stay up-to-date with industry trends and emerging technologies related to conversational AI. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience as a Tech Lead or similar role in developing conversational AI solutions. Strong programming skills in languages such as Python, Java, or JavaScript. In-depth knowledge of natural language processing (NLP), machine learning (ML), and deep learning techniques. Experience with popular conversational AI platforms and frameworks such as Dialogflow, RASA, or Microsoft Bot Framework. Proficiency in working with cloud platforms like AWS, Azure, or Google Cloud Platform. Familiarity with chatbot development tools and libraries. Strong problem-solving skills and ability to think creatively. Excellent communication and leadership abilities. Join our dynamic and be part of revolutionizing businesses through intelligent chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional 24/7 customer service.

Job DescriptionJob Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude

Job DescriptionJob Description We are looking for a Test Automation Lead to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we'd like to meet you. Ultimately, you will ensure that our products, applications and systems work correctly. Responsibilities Review and analyze system specifications Collaborate with the Application Development team to develop effective strategies and test plans Execute test cases (manual or automated) and analyze results Evaluate product code according to specifications Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Requirements 6 years of relevant and progressive software development/testing, systems engineering and/or architecture experience. Strong hands-on automation tester with experience working on different automation frameworks. Exposure to Testing open shift application Knowledge and experience with Microsoft TFS Azure DevOps Knowledge and experience with Agile development and testing Strong written and verbal communication skills Strong organizational and time management skills Ability to do multi-task effectively Knowledge on performance testing using JMeter is an advantage Strong automation skills with Core JAVA basics skills is a must Strong knowledge in Selenium, TestNG, BDD automation framework is must API testing experience is a must