Blue Star Partners LLC

Job DescriptionJob Description Job Title: IT Security Analyst - Junior Contract Type: 3 months (with possible extensions) Location: Columbus, OH (Hybrid - Onsite Tuesday, Wednesday, Thursday) Rate: $45 - $50/hr Work Authorization: W2 Only (Must be authorized to work in the U.S.; no sponsorship, C2C, or 1099) Position Summary We are seeking a Junior IT Developer with development experience to support and enhance our identity governance environment. The ideal candidate will have a background in Java development, XML configuration, Beanshell scripting, and SQL, combined with knowledge of identity governance principles and APIs. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) 3+ years of experience as a developer or in a technical role Strong organizational skills with attention to detail Excellent communication skills for both business and technical audiences Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) Experience with: Java Programming - OOP principles, debugging, rules/workflows, API integration XML Configuration - Editing, structuring, and validating XML files Beanshell Scripting - Writing and troubleshooting scripts for custom logic SQL & Databases - Writing/optimizing queries, working with Oracle, SQL Server, or MySQL Identity Governance - Lifecycle management, access reviews, role-based access control Web Services & APIs - REST and SOAP familiarity Responsibilities Assist in the design and development of enhancements for SailPoint based on business requirements Develop and troubleshoot Beanshell scripts, workflows, and rules Document technical processes and configurations for audits and internal use Enhance the user experience in SailPoint through interface and process improvements Collaborate with security and IT teams to resolve issues and deploy solutions

Job DescriptionJob Description Job Title: Software Engineer II Location: Sylmar, CA (100% Onsite, Local Candidates only) Rate: $30 - $45/hr Contract Duration: 1 Year (Potential Extension) Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships/C2C Job Description We are seeking a Software Engineer II to join our client's Clinical Solutions team onsite in Sylmar, CA. This role will focus on developing and managing software systems designed to store and manage data for clinical studies. The ideal candidate will have experience working with modern web development, database architecture, API design, and cloud infrastructures in an Agile environment. Key Responsibilities Develop and maintain web-based software solutions for managing clinical study data. Architect and design database models to optimize data storage and retrieval. Build and maintain APIs for secure and efficient data exchange. Work with cloud infrastructures such as Azure to deploy and manage software applications. Utilize JavaScript frameworks (e.g., Angular, React) for front-end development. Ensure adherence to Agile methodologies for software development and project management. Collaborate with cross-functional teams to meet project goals and deadlines. Required Qualifications Fundamentals of Web Design & Development Database Architecture & Design API Development & Architecture (1+ years experience) Cloud Infrastructure Experience (Azure preferred) JavaScript Frameworks (Angular, React) Experience in Agile Development Environments Top Skills & Competencies Strong organizational skills with the ability to manage multiple tasks. Excellent attention to detail and ability to troubleshoot technical issues. Project management skills to ensure software solutions are delivered on time. Strong verbal and written communication skills with the ability to communicate at multiple levels within an organization. Education & Experience Bachelor's degree in Software Engineering, Computer Science, or a related field. Minimum 3 years of experience in software engineering, working with a variety of programming methods and technologies.

Job DescriptionJob Description Job Title: Microsoft Autopilot Configuration and Implementation Specialist Location: Hybrid - Columbus, OH or Merrillville, IN (Tuesday, Wednesday, and Thursday on-site) Rate: $78/hr - $87/hr Contract Type: W2 (Must be authorized to work in the U.S.; no sponsorships, C2C, or 1099) Contract Duration: 1 Year (with potential extensions) Position Overview: We are seeking an experienced Microsoft Autopilot Configuration and Implementation Specialist to join our client's team. This specialist will play a critical role in configuring, deploying, and maintaining our Microsoft Autopilot environment, working closely with infrastructure and project management teams to ensure seamless device provisioning and management. Responsibilities: Configuration and Implementation: Configure and deploy Microsoft Autopilot for device provisioning and management. Develop and implement deployment profiles and policies. Integrate Autopilot with Microsoft Intune, Active Directory, and Azure Active Directory. Ensure compliance with security standards and best practices (EA and Cyber). Project Management Support: Collaborate with project managers to execute Autopilot implementation milestones and deliverables. Provide regular project status updates. Documentation and Reporting: Maintain comprehensive documentation of configurations, processes, and procedures. Generate deployment status reports and escalate issues as necessary. Ongoing Support and Maintenance (Post-Project): Monitor and optimize the Autopilot environment. Troubleshoot and resolve deployment issues. Train IT staff and end-users on Autopilot tools and processes. Stay current with new Autopilot features and implement improvements. Required Qualifications: Proven experience with Microsoft Autopilot configuration and deployment. Strong technical knowledge of Microsoft Intune, Active Directory, Azure Active Directory, and Windows 10/11 management. Familiarity with PowerShell scripting for automation. Experience with device imaging, provisioning, and understanding of network configurations and security protocols. Strong troubleshooting and problem-solving skills. Note: Applicants must be authorized to work in the United States without the need for employment-based visa sponsorship now or in the future. (Blue Star Partners LLC will not sponsor applicants for work visas including but not limited to H-1B, L-1, TN, OPT, CPT, or other visa statuses.)

Job DescriptionJob Description Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote - Some travel to sites as needed - Must be local to Seattle, WA or Portland, OR Period: 09/09/2024 to 03/29/2025 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Job DescriptionJob Description Job Title: IT Technical Specialist - SAP ILM & Archiving Location: Onsite in Waukegan, IL Period: 03/31/2025 to 03/31/2026 Hours/Week: 40 hours - Hours over 40 will be paid at time and a half Rate: $90 - $105/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The IT Technical Specialist will provide expert technical direction and leadership in the development, testing, implementation, and support of SAP ILM (Information Lifecycle Management) and SAP Archiving with OpenText. The role requires comprehensive knowledge of SAP Archiving solutions, especially with OpenText, and the ability to manage complex SAP Archiving projects. The specialist will lead the implementation and optimization of these systems while ensuring compliance with corporate and divisional policies. This individual will be responsible for coordinating across various business units and external partners to ensure the successful delivery of SAP Archiving solutions. Role, Responsibilities, and Deliverables: System Configuration & Implementation: Lead the technical configuration, testing, and implementation of SAP ILM and Archiving solutions using OpenText, ensuring that the solutions meet business requirements and are aligned with strategic objectives. Requirements Gathering & Scoping: Facilitate and lead workshops for requirements gathering and scoping of SAP Archiving projects. Work with business users and technical teams to ensure clear documentation and project estimates. Project Management: Manage SAP Archiving projects, ensuring adherence to timelines, budget, and quality. Provide leadership throughout the project lifecycle, from planning to execution and delivery. Stakeholder Coordination: Coordinate with external partners, suppliers, and internal teams to ensure successful execution of projects. Maintain strong communication across all stakeholders and facilitate collaboration. Technical Guidance & Leadership: Provide technical leadership on SAP ILM and Archiving with OpenText, offering expert advice and solving complex technical issues. System Optimization & Maintenance: Oversee performance monitoring, capacity planning, and optimization of SAP ILM and Archiving systems to ensure peak performance. Documentation & Reporting: Ensure all project documentation is complete and accurate, including change requests, testing, system validation, and other project deliverables. Training & Support: Lead user training sessions and provide hypercare support during and after the implementation phase. Address any post-implementation issues and ensure smooth system transitions. Compliance & Best Practices: Ensure compliance with company policies and industry regulations. Follow best practices in system configuration, testing, and project management to achieve optimal results. Research & Innovation: Conduct research into new technologies, tools, and techniques that can improve SAP ILM and Archiving processes. Stay up-to-date with industry trends and SAP developments to continuously improve system performance and business processes. Experience & Skills: Experience: 10-13 years of experience in SAP ILM, SAP Archiving, and OpenText, preferably in the healthcare industry. Strong project management background with the ability to lead complex, global projects. Technical Expertise: Comprehensive knowledge of SAP ILM and Archiving solutions, with experience in configuring, testing, and maintaining these systems. Problem-Solving & Root Cause Analysis: Proven experience in identifying root causes of issues and implementing solutions in complex SAP environments. Collaboration & Communication: Strong ability to collaborate with business users, functional teams, and external vendors. Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders. Process & Compliance Expertise: Knowledge of SAP's best practices for ILM, Archiving, and GxP compliance. Understanding of industry regulations and company policies regarding data retention and security. Leadership: Ability to lead and motivate cross-functional teams, ensuring projects are delivered on time and meet business objectives. Education & Certifications: Education: Degree in IT, Computer Science, or a related business field. Certifications: SAP certification in relevant areas (SAP ILM, SAP Archiving, OpenText) is preferred. Additional certifications in project management or business process management are beneficial.

Job DescriptionJob Description Job Title: Senior Cyber Specialist - Consumer Identity Location: St. Paul, MN (100% Onsite) Contract Duration: 8 Weeks Pay Rate: $65-$70/hour Employment Type: W-2 Contract Position Summary: A leading organization in the healthcare and life sciences industry is seeking a Senior Cyber Specialist - Consumer Identity to perform a focused 8-week assessment of its consumer identity and access management (CIAM) environment. This high-profile engagement involves evaluating the configuration, governance, and security posture of a modern identity platform to ensure alignment with industry best practices, compliance frameworks, and organizational standards. The role requires cross-functional collaboration and direct engagement with architects, engineers, and product teams. Key Responsibilities: Assess configuration and controls related to CIAM platforms, including MFA, password policies, API authentication, and identity federation (SAML, OIDC, OAuth). Evaluate authorization models such as RBAC, ABAC, and PBAC, and user lifecycle processes including provisioning, deprovisioning, and account synchronization. Analyze compliance with data protection regulations (e.g., GDPR, CCPA, HIPAA, PCI DSS), and validate consent and preference management mechanisms. Review change management procedures, access review processes, and governance documentation. Validate identity-related event logging, monitoring, and SIEM integration. Conduct interviews with stakeholders, review architectural artifacts, and gather evidence. Deliver a gap assessment report with findings and actionable recommendations. Present recommendations and security posture insights to key stakeholders as needed. Qualifications: 5+ years of experience in identity architecture, cybersecurity, CIAM, or technology audit. Strong experience assessing consumer identity platforms (Auth0 preferred). Deep understanding of authentication protocols, authorization controls, and identity lifecycle management. Familiarity with identity federation standards (SAML, OIDC, OAuth) and emerging technologies (e.g., WebAuthn, Passkeys). Knowledge of industry standards such as NIST SP 800-63B and compliance frameworks (GDPR, HIPAA, PCI DSS). Proven ability to lead assessments, develop documentation, and communicate clearly with technical and non-technical teams. Bachelor's degree in Cybersecurity, Information Systems, Computer Science, or related field. Preferred certifications: CISSP, CISA, CIAM, or equivalent. Engagement Details: Start Date: Early August End Date: Late September (Target) Hours: 40/week, standard business hours Work Environment: 100% Onsite (St. Paul, MN); travel flexibility may be considered Interview Process: Single virtual interview via Microsoft Teams

Job DescriptionJob Description Job Title: Senior IT Technical Specialist Location: Plano, TX (100% On-site) Duration: 5 Months (with possible extensions) Rate: $65 - $80/hr Contract Type: W2 only (Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. No C2C, 1099, OPT, or sponsorship available.) Job Summary: The IT Sr. Technical Specialist is responsible for aligning technology solutions with business strategies, primarily supporting senior management. This individual serves as a principal designer for complex systems and subsystems and provides strategic guidance across IT and business functions. The role requires a deep understanding of current technologies, tools, and design patterns, particularly in regulated industries. Core Responsibilities: Partner with functional groups to clarify business needs and develop long-term system strategies. Design, configure, and lead implementation of complex enterprise systems (including SAP and MES systems). Provide technical consultancy for business process improvements and emerging technology adoption. Advise on solution risks, benefits, cost impacts, and alignment with business goals. Coordinate with internal IT teams and customers to resolve conflicts and track project progress. Lead and mentor technical teams; foster collaboration to meet project goals. Ensure compliance with corporate policies and divisional standards. Perform configuration responsibilities in specialized systems. Communicate system design options and maintain alignment across stakeholders. Specific Responsibilities & Technical Experience: 5-10 years experience deploying and maintaining POMS or other MES systems. 5 years experience in recipe design/configuration within MES platforms. Proven history authoring validation documents and working with SLC processes in pharmaceutical or medical device environments. Experience with MES deployments on manual (paper-based) lines. Familiarity with document management systems (e.g., Windchill, M-Files, TCE) for routing/storing software documentation. 5 years implementing and configuring MES integrations with: ERP systems (SAP, Oracle) Equipment management systems (Infor, Maximo) Training systems (Isotrain, ComplianceWire) Required Qualifications: Bachelor's Degree in Computer Science, Information Systems, or related field. 10-13 years of experience in IT systems design, consulting, or technical architecture. Proven ability to align technology with strategic goals and deliver large-scale system solutions. Deep understanding of enterprise tools, technologies, and system configuration (SAP experience highly desirable). Strong interpersonal, communication, and problem-solving skills. Applicants must be authorized to work in the United States without the need for employment-based visa sponsorship now or in the future. (Blue Star Partners LLC will not sponsor applicants for work visas including but not limited to H-1B, L-1, TN, OPT, CPT, or other visa statuses.)

Job DescriptionJob Description Job Title: Help Desk Level 2 Location: Remote Period: 06/02/2025 to 06/02/2026 - Strong potential for extension or conversion Hours/Week: 40 hours Rate: $30-$40/hour (Hours over 40 will be paid at Time and a Half) Contract Type: W-2 Position Overview We are seeking an experienced Help Desk Level 2 professional to join our client's remote Application Operations (AppOps) team. This role plays a key part in resolving technical issues escalated from Level 1 support, managing incident resolution, and supporting a wide range of tools and platforms. Ideal candidates will have excellent communication skills, a strong technical background, and the ability to thrive in a fast-paced, remote work environment. Scope of Services The Help Desk Level 2 consultant will: Resolve or escalate technical issues logged by Level 1 analysts Respond to tickets within established SLA timelines Troubleshoot software, hardware, and connectivity issues Collaborate with AppOps team members and ADC Managers Deliver high-quality customer service and technical support Participate in team projects and administrative tasks as needed Responsibilities & Deliverables Review and resolve open problem tickets or escalate them appropriately Follow Standard Operating Procedures (SOPs) and Business Operating Procedures (BOPs) Provide clear and effective communication with end-users and internal teams Document issue resolution steps and update knowledge base entries Support and troubleshoot Windows-based applications, modems, browsers, and network utilities Reset user accounts, Internet proxy settings, and network passwords Administer SharePoint sites and assist with application installations and setup Participate in meetings with managers and stakeholders to support vendor onboarding and other operational initiatives Required Skills & Qualifications Bachelor's degree in IT-related field OR at least 4 years of direct IT experience Minimum of 10 years in a technical support or help desk role Proficiency with troubleshooting Windows-based environments Strong interpersonal, customer service, and communication skills Ability to work independently and escalate appropriately in a fast-paced setting Experience supporting a wide range of users, including senior managers Preferred Qualifications (Nice-to-Have) Knowledge of Atlassian Products, specifically Jira Service Management (JSM) Experience working directly with IT teams and departmental managers Background in SharePoint Administration Familiarity with API integrations and tool-based automation Work Environment Fully remote role with regular collaboration via Slack, Microsoft Teams, and email Frequent meetings with ADC employees and managers Highly collaborative team environment within the Application Operations group

Job DescriptionJob Description Job Title: IT Technical Specialist - SAP OTC Location: Onsite in Waukegan, IL Period: 03/31/2025 to 03/31/2026 Hours/Week: 40 hours - Hours over 40 will be paid at time and a half Rate: $85 - $100/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The IT Technical Specialist will provide in-depth technical expertise and direction in the development and support of client area application systems/programming requirements and processes, including new developments, enhancements, or maintenance. This will involve preparing application system specifications, as well as the development, testing, and implementation of efficient, cost-effective application solutions. The role will focus specifically on SAP OTC (Sales and Distribution, Pricing, Intercompany Billing, Shipping, Logistics, Transportation, Order Fulfillment, and FSCM). The IT Technical Specialist will collaborate with external partners and suppliers, and will be responsible for leading Requirements Gathering Workshops for project scoping and estimates. The individual will be expected to execute highly complex and specialized global projects, adapting existing precedents and approaches to develop solutions as necessary. This role requires compliance with applicable Corporate and Divisional Policies and procedures. The IT Technical Specialist will be responsible for technical configuration/code reviews, solution testing, user training, and hypercare support. The role may also lead projects and technical staff to develop, test, and implement significant new solutions or improvements, or devise new approaches to complex problems. Additionally, the Specialist will investigate and research new technologies and provide technical advice regarding the adoption or integration of these technologies. Role, Responsibilities, and Deliverables: Lead Requirements Gathering Workshops: Facilitate scoping sessions for SAP OTC processes, ensuring all business needs are captured and estimated accurately. Configuration and Testing: Perform SAP OTC configurations and lead testing efforts to ensure the solutions meet business needs. Oversee and validate the performance of solutions. Technical Leadership: Lead technical teams in the development and implementation of SAP OTC solutions. Provide expertise and direction during project execution. System Optimization and Support: Serve as a subject matter expert, reviewing system performance, conducting capacity planning, and ensuring the optimization of SAP OTC processes. Process Improvement: Evaluate and recommend improvements in business processes through the SAP OTC module. Provide advice on best practices and innovative solutions. Vendor Coordination: Collaborate with external partners, suppliers, and internal stakeholders to ensure successful integration of SAP OTC solutions into the business environment. Documentation: Deliver all required project documentation, including Change Requests, testing plans, system validation documents, and other necessary materials. Training and Hypercare: Conduct user training and provide hypercare support following the implementation of SAP OTC solutions to ensure smooth transition and adoption. Experience & Skills: SAP OTC Expertise: At least 10-13 years of experience with SAP OTC process areas, including Sales and Distribution, Pricing, Intercompany Billing, Shipping, Logistics, Transportation, Order Fulfillment, and FSCM. Healthcare Industry Experience: Preference for experience in the healthcare industry, particularly within GxP-regulated environments. Problem Solving: Strong root cause analysis and problem resolution skills. Leadership: Prior management experience with the ability to lead cross-functional teams in a technical capacity. Collaboration: Excellent collaboration and partnering skills, able to work effectively with business and technical teams, as well as external vendors. Communication: Strong verbal and written communication skills, with the ability to clearly articulate complex ideas to senior leaders and non-technical audiences. Process Management: Understanding of process costs, and ability to work with service providers to ensure operational efficiency and adherence to service levels. Results-Oriented: Ability to accomplish results through others, establishing strong working relationships and ensuring operational deliverables are met. Education & Certifications: Degree: A degree in IT, Computer Science, Business, or a complementary field is required. Certifications: Relevant certifications in SAP (e.g., SAP Certified Application Associate) are a plus. Certifications in project management or relevant areas (e.g., PMP, ITIL) are desirable.

Job DescriptionJob Description Job Title: Business Analyst (Recent Graduate) Location: Minneapolis, MN - 4 days onsite per week (no exceptions) - Local candidates only Period: 3-month contract starting April 6, 2026 (strong potential for extension) Hours/Week: 40 hours Rate: $45-50/hour + performance-based bonus Contract Type: W-2, U.S. Citizens Only Scope of Services: The Business Analyst will support enterprise system implementation and optimization initiatives by coordinating project activities, tracking deliverables, and facilitating communication across stakeholders. This role is ideal for polished, professional recent graduates with high potential who can quickly adapt to transformation processes, assist with change management, and ensure project timelines are met. Key Responsibilities: Support enterprise transformation projects from planning through execution Coordinate cross-functional teams and track project milestones and deliverables Facilitate meetings, document decisions, and maintain project documentation Assist with change management activities and stakeholder communication Support testing, training, and deployment activities Monitor project risks and help escalate issues as needed Required Experience: Recent graduate or 1-3 years of project coordination or business analysis experience Exposure to enterprise systems or software implementations preferred Experience supporting technology projects or process improvement initiatives Must demonstrate professionalism and high potential for growth Skills and Competencies: Project coordination and organizational skills Strong communication and stakeholder management abilities Problem-solving and adaptability in fast-paced environments Attention to detail and ability to manage multiple priorities Proficiency in Microsoft Office and project management tools Professional demeanor with ability to present effectively Education: Bachelor's degree in Business, IT, MIS, Communication or related field required

Job DescriptionJob Description Job Title: IT Support Team Lead - End User Ops Location: Baltimore, MD - onsite - local candidates only Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

Job DescriptionJob Description Title: Help Desk Level 2 - D Location: Green Oaks, IL (100% Remote) Contract Duration: 1 Year with possible extensions Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099) Rate: $35 - $40/hr Overview: We are seeking an experienced Help Desk Level 2, for our client, a professional to join our remote team supporting Application Operations (AppOps). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required. Required Qualifications: 4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas 4+ years of total IT experience Strong communication skills and ability to work with leadership and cross-functional IT teams Comfortable working remotely using Slack, Teams, and email Strong attention to detail and experience managing multiple tasks Preferred Experience (Stand Out Skills): Atlassian product knowledge - specifically Jira Service Management (JSM), Confluence, BitBucket SharePoint Administration experience (minimum 2 years as Admin) Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership) API expertise - experience writing tools for APIs, interfacing programs, building integrations Medical device or regulated industry experience (preferred, not required) Certifications are a plus Top 3 Desired Skills: API Tool Development & Usage: Ability to write tools, scripts, and integrations working with APIs Atlassian (Jira Service Management) Admin Knowledge SharePoint Administration Background Daily Tasks / Duties: Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers) Process Jira requests, handle AppOps tickets, and assist with tool administration Meet with ADC Managers regarding vendor onboarding/offboarding Execute a wide variety of tasks supporting AppOps and Application teams Collaborate daily with the AppOps team and across departments Work closely with vendors, ensuring compliance, accuracy, and attention to detail Work Environment: 100% Remote (Any U.S. time zone; typical work hours 9 AM - 5 PM local time) Frequent communication via Slack, MS Teams, and email Collaborative team environment focused on high-quality, detail-oriented work

Job DescriptionJob Description Job Title: IT Support Specialist - Connectivity Support Work Type: Primarily Remote - Some travel to sites as needed Location: MUST be local to one of the following: Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte Period: Appx. 6 months starting 09/09/2024 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Job DescriptionJob Description Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote - Some travel to sites as needed - Must be local to Los Angeles, CA or Phoenix, AZ Period: 09/09/2024 to 02/22/2025 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Job DescriptionJob Description Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote - Some travel to sites as needed - Must be local to Charlotte, NC Period: 09/09/2024 to 03/29/2025 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Job DescriptionJob Description Job Title: IT Technical Specialist - SAP SCM Location: Onsite in Waukegan, IL Period: 03/31/2025 to 03/31/2026 Hours/Week: 40 hours - Hours over 40 will be paid at time and a half Rate: $85 - $100/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The IT Technical Specialist will provide in-depth technical expertise and direction in the development and support of client area application systems/programming requirements and processes, including new developments, enhancements, or maintenance. This includes preparing application system specifications and implementing efficient, cost-effective application solutions. The role will specifically focus on SAP SCM (Supply Chain Management), with comprehensive knowledge in Production Planning (PP), Production Execution (PE), and Quality Management (QM). The IT Technical Specialist will coordinate with external partners and suppliers, lead Requirements Gathering Workshops for project scoping and estimates, and execute highly complex, specialized global projects. The role may require adapting existing precedents and making significant departures from traditional approaches to develop innovative solutions. The role is responsible for compliance with applicable Corporate and Divisional Policies and procedures. The specialist will manage technical configuration, code reviews, solution testing, user training, and hypercare support. The IT Technical Specialist will also serve as a technical expert or project/program lead to develop, test, and implement new solutions or improvements, and devise new approaches to problems at the division/business unit level. The specialist will conduct investigative activities and research, providing technical advice on the adoption or integration of new technologies and their business impact. This includes reviewing, validating, and enhancing designs, conducting performance monitoring, capacity planning, testing, and upgrades of releases and associated products. The role will also involve evaluating and recommending new software, utilities, and tools to optimize SAP SCM functionality. Role, Responsibilities, and Deliverables: Lead Requirements Gathering Workshops: Facilitate scoping sessions for SAP SCM processes (PP, PE, QM), ensuring all business needs are captured and estimated accurately. Configuration and Testing: Perform SAP SCM configurations and lead testing efforts to ensure solutions meet business requirements. Oversee and validate performance of SAP SCM processes. Technical Leadership: Provide technical leadership during project execution, collaborating with business and technical teams to implement SAP SCM solutions effectively. System Optimization and Support: Review system performance, conduct capacity planning, and ensure optimization of SAP SCM processes, including PP, PE, and QM. Process Improvement: Evaluate business processes through the SAP SCM module and recommend improvements. Advise on best practices and implement innovative solutions. Vendor Coordination: Collaborate with external partners, suppliers, and internal stakeholders to integrate SAP SCM solutions into the business. Documentation: Deliver all necessary project documentation, including Change Requests, testing plans, system validation documents, and other required materials. Training and Hypercare: Conduct user training and provide hypercare support following SAP SCM solution implementation to ensure smooth transition and adoption. Experience & Skills: SAP SCM Expertise: At least 10-13 years of experience with SAP SCM, including Production Planning (PP), Production Execution (PE), and Quality Management (QM). Healthcare Industry Experience: Preference for experience in the healthcare industry, particularly within GxP-regulated environments. Problem-Solving: Strong root cause analysis and problem resolution skills. Leadership: Experience managing cross-functional teams in a technical role with the ability to lead complex SAP SCM projects. Collaboration: Strong collaboration and partnering skills, with the ability to work effectively with business and technical teams as well as external vendors. Communication: Strong verbal and written communication skills, able to articulate complex technical ideas in easy-to-understand business terms for senior leaders. Process Management: Strong understanding of process costs, and ability to work with service providers to ensure operational efficiency and adherence to service levels. Results-Oriented: Ability to accomplish results through others, establishing strong relationships and ensuring operational deliverables are met. Education & Certifications: Degree: A degree in IT, Computer Science, Business, or a complementary field is required. Certifications: Relevant SAP certifications (e.g., SAP Certified Application Associate) are a plus. Certifications in project management or relevant areas (e.g., PMP, ITIL) are desirable.

Job DescriptionJob Description Job Title: IT Technical Specialist - SAP PTP Location: Onsite in Waukegan, IL Period: 03/31/2025 to 03/31/2026 Hours/Week: 40 hours - Hours over 40 will be paid at time and a half Rate: $85 - $100/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The IT Technical Specialist will provide in-depth technical expertise and direction in the development, enhancement, and support of SAP PTP (Procure to Pay) systems, including SAP Materials Management (MM), Inventory Management, Indirect Procurement through SRM and Ariba, and SAP Accounts Payables. The role involves leading technical solution design, system configuration, and testing, ensuring that the solution aligns with business objectives and functions efficiently. The specialist will be responsible for driving technical configurations, providing guidance on process improvements, and ensuring that all projects are delivered on time, within scope, and to the desired quality. Role, Responsibilities, and Deliverables: Solution Design and Configuration: Lead the technical design, configuration, and implementation of SAP PTP systems, including Materials Management, Inventory Management, Indirect Procurement (SRM, Ariba), and Accounts Payables modules. Requirements Gathering and Workshops: Lead requirements gathering workshops, collaborate with business teams to assess needs, and create project scoping and estimations for SAP PTP projects. Integration and Customization: Collaborate with external partners and suppliers to design and integrate systems, ensuring smooth data flow and operations between SAP and other business systems. System Testing and Validation: Ensure the configuration is aligned with business processes through thorough testing, and conduct system validation and code reviews. User Training and Hypercare Support: Lead the creation of training materials and provide post-implementation support during the hypercare phase, addressing any issues promptly and ensuring smooth transitions. Project Documentation: Responsible for creating and delivering all project documentation, including change requests, testing plans, system validation documents, and any other required artifacts. Research and Technology Integration: Evaluate new technologies, conduct research, and provide technical advice on the adoption of new systems and integration of advanced tools to improve SAP PTP processes. Performance Monitoring and Capacity Planning: Oversee the monitoring of system performance, plan for capacity, and ensure the system operates at optimal levels. Process Improvement and Optimization: Analyze business processes to identify inefficiencies and implement technical solutions that optimize operations and reduce costs. Collaboration and Stakeholder Engagement: Work closely with business users, functional teams, and external vendors to ensure successful project delivery and alignment with strategic business objectives. Experience & Skills: Experience: 10-13 years of experience in SAP PTP, including SAP Materials Management, Inventory Management, SAP Accounts Payables, and Indirect Procurement through SRM and Ariba. Preferably in the healthcare industry. System Expertise: Strong experience in SAP PTP modules, including implementation, configuration, and integration. Technical Proficiency: Expertise in SAP configuration, code review, testing, and troubleshooting for PTP-related modules. Problem-Solving: Proven ability to conduct root cause analysis and resolve complex technical issues. Project Management: Experience leading complex technical projects, ensuring timely delivery and adherence to agreed-upon scope and budgets. Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. Collaboration: Proven ability to work effectively with cross-functional teams, external vendors, and business users to drive successful project outcomes. Process Skills: In-depth understanding of business process optimization and cost management within SAP PTP. Education & Certifications: Education: Degree in IT, Computer Science, or a related business field. Certifications: SAP certification in relevant modules (SAP MM, SRM, Ariba, Accounts Payables) is a plus. Additional certifications in project management or business process management are beneficial.

Job DescriptionJob Description Job Title: Document Specialist Location: Minnetonka, MN - 100% onsite - Local candidates only Period: 10/07/2024 to 04/30/2025 - Possibility of extension Hours/Week: 40 hours - Hours over 40 will be paid at time and a half Rate: $20/hour Contract Type: W-2 only, Temp to hire potential Scope of Services: The Document Specialist will be responsible for ensuring the accuracy and integrity of various documents, including US Customs declarations. This role requires auditing documents for accuracy, tracking down missing or incomplete documentation, and communicating with internal and external stakeholders as needed. The Document Specialist must be able to work independently after training and identify and report any errors, issues, or inconsistencies in the documents they review. Key responsibilities include auditing and ensuring data accuracy in a timely manner, collaborating with other team members to resolve issues, and maintaining an organized filing system. Proficiency in Microsoft Excel, Word, and snipping tools is required, and prior experience with SAP and auditing is preferred but not required. Familiarity with US imports, including Harmonized Tariff Schedule of the United States (HTSUS) codes and country of origin documentation, is advantageous but not essential. Role, Responsibilities, and Deliverables: Document Preparation and Editing: Review, prepare, and edit documents, ensuring accuracy and adherence to company standards. File Maintenance and Organization: Maintain a comprehensive filing system for documents, using numerical, alphabetical, and chronological filing systems. Document Assembly and Compilation: Compile necessary documents for internal and external use, ensuring that all information is complete and accurate. Audit and Review: Conduct thorough audits of documentation, including US Customs declarations, to ensure data integrity and compliance. Issue Reporting and Resolution: Identify discrepancies or issues in documentation and work with internal or external parties to resolve them promptly. Compliance and Legal Standards: Ensure that all documentation adheres to relevant regulatory requirements and company policies. Collaboration and Communication: Collaborate with other departments to gather required documentation and information. Process Improvement: Identify areas for improvement in the documentation process and suggest solutions to enhance accuracy and efficiency. Training: Assist in training new employees on documentation processes and procedures. Experience & Education: Education: High school diploma or equivalent; further education or certification in documentation management is advantageous. Experience: 0-3 years of experience in documentation management, auditing, or filing systems. Technical Proficiency: Strong knowledge of Microsoft Office Suite (Excel, Word) and familiarity with document management systems. SAP Knowledge: Previous experience with SAP is a plus but not mandatory. Attention to Detail: Ability to meticulously audit documents, identify inconsistencies, and ensure accuracy. Communication: Excellent written and verbal communication skills to ensure clarity in all interactions. Organizational Skills: Strong ability to manage multiple tasks efficiently and maintain organized filing systems. Problem-Solving: Ability to troubleshoot issues related to document management and suggest improvements. Confidentiality: Demonstrated ability to handle sensitive information with care and discretion. Preferred Qualifications: Certification in Documentation Management: Preferred but not required. Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulatory requirements is a plus. Industry Experience: Experience in healthcare, legal, or similar industries may be preferred depending on the company's specific needs.

Job DescriptionJob Description Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote - Some travel to sites as needed - Must be local to Detroit, MI or Indianapolis, IN Period: 09/09/2024 to 04/26/2025 - potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 - $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: Monitor e-mail, web and phone intake channels to respond to customer inquiries Answer product related questions including implementation and troubleshooting Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: Associates degree in IT-related fields Minimum of 3 years of experience Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files Competent in cloud network and server utilization practices Proficient in cybersecurity practices Familiar with common firewall resolution practices Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical Ability to leverage and/or engage others to accomplish tasks and projects Multitasks, prioritizes and meets deadlines in a timely manner General understanding of sales, customer service and consulting functions Strong organizational and follow up skills Excellent verbal and written communication skills and attention to detail Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner Familiarity with Salesforce CRM Previous experience in medical facilities, with customer facing support

Job DescriptionJob Description Job Title: Software Developer (SAP ABAP) Location: Maple Grove, MN (100% Onsite) Rate: $70 - $80/hr Contract Duration: 8 Months to 1 Year (possible extension) Contract Type: W2 (must be authorized to work in the US) Job Description We are seeking an experienced Software Developer (SAP ABAP) who will collaborate closely with our client's business analysts and technical leads to design, develop, and optimize SAP solutions. You will be responsible for end-to-end development activities, from gathering requirements to performing code reviews and ensuring the final product meets business needs. Staying current with technology trends, refining data models, and engaging in thorough documentation and knowledge sharing are key aspects of this position. As part of a team-oriented, fast-paced, and progressive environment, you'll have the opportunity to influence the success of high-visibility projects. We value people with great ideas who partner with others-across functions and teams-to take action and accomplish goals. Key Responsibilities Requirement Analysis & Planning: Participate in discussions with business teams and functional teams to capture new change requests and translate them into technical specifications. Work with project leads to plan and schedule detailed design and development activities. ABAP Development & Integration: Develop programs using ABAP (Object-Oriented Programming) for SAP modules (Procure-to-Pay, Record-to-Report, Order-to-Cash). Utilize Classic Dialog Programming, WebDynpro for ABAP, APIs, BAPIs, Data Dictionary, ALV, EDI/IDOCs, Proxies, Workflow, Adobe Forms, and BDC/Call Transaction. Implement enhancements using User Exits, BADIs, and Enhancement Spots as needed. Code Review & Quality Assurance: Conduct or participate in code reviews, ensuring adherence to best practices and performance standards. Maintain thorough documentation, including design specifications. Continuously streamline processes to maximize performance and improve software quality. Troubleshooting & Support: Meet with internal customers to diagnose, resolve, or escalate issues. Provide solutions for incidents and change requests, ensuring minimal disruption to business operations. Offer clear communication regarding resolutions, timelines, and requirements. Collaboration & Continuous Learning: Maintain positive and cooperative relationships with team members, business analysts, customers, and vendors. Stay up-to-date with industry trends, emerging technologies, and SAP enhancements. Share knowledge and mentor junior developers or cross-functional team members when needed. Minimum Requirements Experience: At least 5 years of progressive professional experience in software development. Proven experience gathering requirements, mapping business needs to technical solutions, and addressing complex Development, Incident, and Change Requests. Demonstrated ABAP skills (Object-Oriented Programming) across SAP functional areas-P2P, R2R, OTC. Familiarity with Classic Dialog Programming, OO Programming, WebDynpro, APIs, BAPIs, ALV, EDI/IDOCs, Proxies, Workflow, Adobe Forms, BDC/Call Transaction, User Exits, BADIs, Enhancement Spots. Soft Skills: Strong communication, problem-solving, and multitasking abilities in a fast-paced environment. Ability to collaborate effectively with both technical and non-technical stakeholders. Commitment to continuous improvement and interest in learning new techniques, tools, and approaches.