Bellwether Technology
Hammond, Louisiana
Job DescriptionJob DescriptionSalary: Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob DescriptionSalary: Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bellwether Technology
New Orleans, Louisiana
Job DescriptionJob DescriptionSalary: The Opportunity Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support that helps our clients operate efficiently and grow with confidence. Our employee-centric culture is the foundation of our success and has earned Bellwether recognition as a Top Workplace by The Times-Picayune and New Orleans Advocate year after year, based entirely on employee feedback. We are seeking an IT Support Specialist to join our growing technical team. This role is a key part of Bellwethers client experience, providing day-to-day technical support through a mix of Service Desk work, onsite client support, and field deployments. You will be on the front lines of troubleshooting, customer service, and solution delivery. This role is ideal for a technically curious problem-solver who enjoys helping people, learning new environments, and making technology work smoothly for end users. The Ideal Candidate The ideal candidate is customer-focused, dependable, and technically capable. You enjoy solving problems, working directly with users, and seeing issues through to resolution. You are comfortable explaining technical concepts to non-technical users and understand the importance of clear communication and follow-up. You work well in a team environment, manage your time effectively, and are not afraid to ask questions or escalate issues when needed. You take pride in providing high-quality support and contributing to a positive client experience. Your Daily Impact Provide technical support for incoming incidents and service requests related to hardware, software, and applications Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of-business applications Perform workstation and tablet deployments, including setup, configuration, and installation Create, update, and manage service tickets, ensuring accurate documentation and timely resolution Escalate issues to internal teams, vendors, or third-party providers as appropriate Work directly with users to gather information, clarify issues, and set clear expectations Perform Active Directory user management tasks Provide onsite client support and assist with field deployments as needed Collaborate with teammates to meet service delivery goals and client needs Identify and report client concerns or recurring issues to management Measuring Your Success Support tickets are resolved accurately, efficiently, and documented clearly Clients feel supported, informed, and satisfied with their service experience Issues are escalated appropriately with strong communication and follow-through Deployments and onsite visits are completed smoothly and professionally Team members can rely on your consistency, teamwork, and technical growth Growth Opportunities Bellwether is committed to developing its technical talent. High-performing IT Support Specialists may grow into senior support roles, specialized technical tracks, client-dedicated support positions, or engineering pathways, depending on interest and performance. Requirements Minimum of one year of experience in a technical support or IT help desk role, including internships or volunteer experience Working knowledge of Microsoft Windows desktop operating systems and the Microsoft Office suite Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users Ability to prioritize tasks and manage time effectively in a fast-paced environment Customer-first mindset with a collaborative, team-oriented approach Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region Some college coursework in IT, computer science, or a related field preferred Technical Knowledge Experience supporting Windows desktop environments Familiarity with Active Directory user management Exposure to Windows Server environments preferred Basic understanding of networking concepts including routers, switches, LAN/WAN connectivity, VPNs, and RDP CompTIA A+, Network+, Security+, or similar certifications preferred but not required Compensation & Benefits Competitive compensation with performance-based incentives Medical, dental, and vision insurance 401(k) with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities Company-sponsored employee events Friendly, business-casual work environment Additional Information This position may require lifting equipment up to 50 pounds, prolonged periods of sitting or standing, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout employment. Sponsorship is not available. Bellwether Technology Corporation is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job DescriptionJob DescriptionSalary: The Opportunity Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support that helps our clients operate efficiently and grow with confidence. Our employee-centric culture is the foundation of our success and has earned Bellwether recognition as a Top Workplace by The Times-Picayune and New Orleans Advocate year after year, based entirely on employee feedback. We are seeking an IT Support Specialist to join our growing technical team. This role is a key part of Bellwethers client experience, providing day-to-day technical support through a mix of Service Desk work, onsite client support, and field deployments. You will be on the front lines of troubleshooting, customer service, and solution delivery. This role is ideal for a technically curious problem-solver who enjoys helping people, learning new environments, and making technology work smoothly for end users. The Ideal Candidate The ideal candidate is customer-focused, dependable, and technically capable. You enjoy solving problems, working directly with users, and seeing issues through to resolution. You are comfortable explaining technical concepts to non-technical users and understand the importance of clear communication and follow-up. You work well in a team environment, manage your time effectively, and are not afraid to ask questions or escalate issues when needed. You take pride in providing high-quality support and contributing to a positive client experience. Your Daily Impact Provide technical support for incoming incidents and service requests related to hardware, software, and applications Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of-business applications Perform workstation and tablet deployments, including setup, configuration, and installation Create, update, and manage service tickets, ensuring accurate documentation and timely resolution Escalate issues to internal teams, vendors, or third-party providers as appropriate Work directly with users to gather information, clarify issues, and set clear expectations Perform Active Directory user management tasks Provide onsite client support and assist with field deployments as needed Collaborate with teammates to meet service delivery goals and client needs Identify and report client concerns or recurring issues to management Measuring Your Success Support tickets are resolved accurately, efficiently, and documented clearly Clients feel supported, informed, and satisfied with their service experience Issues are escalated appropriately with strong communication and follow-through Deployments and onsite visits are completed smoothly and professionally Team members can rely on your consistency, teamwork, and technical growth Growth Opportunities Bellwether is committed to developing its technical talent. High-performing IT Support Specialists may grow into senior support roles, specialized technical tracks, client-dedicated support positions, or engineering pathways, depending on interest and performance. Requirements Minimum of one year of experience in a technical support or IT help desk role, including internships or volunteer experience Working knowledge of Microsoft Windows desktop operating systems and the Microsoft Office suite Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users Ability to prioritize tasks and manage time effectively in a fast-paced environment Customer-first mindset with a collaborative, team-oriented approach Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region Some college coursework in IT, computer science, or a related field preferred Technical Knowledge Experience supporting Windows desktop environments Familiarity with Active Directory user management Exposure to Windows Server environments preferred Basic understanding of networking concepts including routers, switches, LAN/WAN connectivity, VPNs, and RDP CompTIA A+, Network+, Security+, or similar certifications preferred but not required Compensation & Benefits Competitive compensation with performance-based incentives Medical, dental, and vision insurance 401(k) with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities Company-sponsored employee events Friendly, business-casual work environment Additional Information This position may require lifting equipment up to 50 pounds, prolonged periods of sitting or standing, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout employment. Sponsorship is not available. Bellwether Technology Corporation is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.