Stellix Global Services
Job DescriptionJob Description About Stellix Global Services We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you to explore opportunities at Stellix Global Services. The Role We are currently looking for a Senior IT/OT Engineer II position within our IT/OT managed services team to provide post-project services (such as DCS Platform, OT infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and automation project solutions for our installed customer base. Solutions provided will largely leverage a portfolio of Emerson products and select third-party OT platforms. Responsibilities of this role may range to include scheduled maintenance activities or managed services for customers' DCS system administration; cyber security solutions; automation performance and reliability services; customer help desk and emergency services, digital plant troubleshooting and integration; system installation and commissioning; DCS system upgrades; operational solutions for alarm management, loop performance, process simulation; lifecycle consulting and business continuity services. The Senior IT/OT Engineer II in the managed services team will be expected to perform consultative services for customers via annual service contracts, service bank, assigned projects and some subscription-based offers. Building "trusted advisor" relationships, it is expected for the Senior IT/OT Engineer II to support and advise customers on a range of IT/OT and virtualization life cycle platform recommendations that will solve customer pain, optimize business value, and enhance customer satisfaction with their IT/OT investments to support meeting their business goals. Education, Experience & Skills BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent. Must have either of: 5-7 years of DeltaV or similar DCS systems experience (hardware and platform, troubleshooting/RCA, DCS upgrades/administration, integration and/or virtualization). 7-9 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching). 8-10 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching). Preferred: 2-4 years of direct experience in Life Sciences Industry. Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV. Demonstrated increasing level of responsibility supporting OT systems. Familiar with analog and discrete signaling, serial and Ethernet communications and hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings. Virtualization experience and networking knowledge preferred. Soft Skills: Embodies an "Infinite Leadership" mentality and interest in coaching/mentoring with long game in mind. Collaboration and team work Time management and reporting Detail oriented, good documentation skills Critical thinking and problem solving Ability to assess risk through review of documentation and KBAs. Applicants should either reside locally or express a willingness to relocate to the Foxborough, MA area. Must be able to travel extensively within the New England region. What You'll Do Day-to-day technical support and help desk for customer contracts to support their IT/OT systems. Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendor's factory support. Liaison with Emerson, Rockwell, Dell, VMWare, Cisco, and other third-party partners. Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results. Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities. Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or HyperV virtualization platforms. Be able to provide technical leadership and mentoring to less senior engineers. Support design and build activities for Life Science customers and others in a Quality controlled methodology. Involve extensive documentation, internal testing, Factory Acceptance Testing, Site Acceptance Testing and site commissioning services as assigned. Troubleshoot IT/OT and automation control systems at the virtual, physical network, controller, and I/O level, in order to resolve customer problems in an efficient manner and keep their system running or the project on schedule. Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise. Provide timely and thorough communication to customers in both written and oral format. Demonstrate an organized and methodical approach to troubleshooting and problem solving. Execute contract or project deliverables following direction, and/or by following established procedures or guidelines. Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned. Actively involve/inform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfaction. Support to improve the long-term growth of Stellix Global Services' IT/OT business through supporting business development, maintaining and improving customer relations, and supporting internal programs for continuous improvement and efficiency. Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome. 24x7 support for customer emergencies under a monthly rotating assignment roster. Comply with all Stellix Global Services requirements for business processes including time entry, site visit reports and all other documentation according to internal procedures. How You'll Be Successful Leverage your passion for technology and your customer-focused mindset to grow your customer relationships to a level of a trusted advisor, mapping automation solutions that will solve our customers' complex operational challenges and support their digital journey. Flexibility - May be called upon for coordination of other Stellix Global Services personnel and cross-functional teams to ensure the delivery of the overall results expected by the customer. Bring passionate team spirit and a commitment for excellence in all work products. Proactively drive and deliver projects and services via the lifecycle solutions portfolio, by driving services demand creation with your customer contacts. Driving technology adoption and realized customer outcomes. Candidate will be self-starting, responsive, innovative, with a problem-solving mindset. Here's What You'll Get Highly competitive Medical, Dental, and Vision Insurance Flexible Spending or Health Savings Accounts Unlimited Vacation Time 10 Paid Holidays 12 Paid Weeks Maternity Leave Pet Insurance Retirement Savings: 401(k) and Employee Stock Ownership Plan Employee Referral Bonus Professional Development Reimbursement Company Paid STD, LTD, and Life Insurance This position offers a starting salary between 120K and 160K. Must be currently authorized to work in the United States. Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Stellix Global Services. Stellix Global Services will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established. Please Note: Stellix Global Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law. ref 1394
Job DescriptionJob Description About Stellix Global Services We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you to explore opportunities at Stellix Global Services. The Role We are currently looking for a Senior IT/OT Engineer II position within our IT/OT managed services team to provide post-project services (such as DCS Platform, OT infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and automation project solutions for our installed customer base. Solutions provided will largely leverage a portfolio of Emerson products and select third-party OT platforms. Responsibilities of this role may range to include scheduled maintenance activities or managed services for customers' DCS system administration; cyber security solutions; automation performance and reliability services; customer help desk and emergency services, digital plant troubleshooting and integration; system installation and commissioning; DCS system upgrades; operational solutions for alarm management, loop performance, process simulation; lifecycle consulting and business continuity services. The Senior IT/OT Engineer II in the managed services team will be expected to perform consultative services for customers via annual service contracts, service bank, assigned projects and some subscription-based offers. Building "trusted advisor" relationships, it is expected for the Senior IT/OT Engineer II to support and advise customers on a range of IT/OT and virtualization life cycle platform recommendations that will solve customer pain, optimize business value, and enhance customer satisfaction with their IT/OT investments to support meeting their business goals. Education, Experience & Skills BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent. Must have either of: 5-7 years of DeltaV or similar DCS systems experience (hardware and platform, troubleshooting/RCA, DCS upgrades/administration, integration and/or virtualization). 7-9 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching). 8-10 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching). Preferred: 2-4 years of direct experience in Life Sciences Industry. Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV. Demonstrated increasing level of responsibility supporting OT systems. Familiar with analog and discrete signaling, serial and Ethernet communications and hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings. Virtualization experience and networking knowledge preferred. Soft Skills: Embodies an "Infinite Leadership" mentality and interest in coaching/mentoring with long game in mind. Collaboration and team work Time management and reporting Detail oriented, good documentation skills Critical thinking and problem solving Ability to assess risk through review of documentation and KBAs. Applicants should either reside locally or express a willingness to relocate to the Foxborough, MA area. Must be able to travel extensively within the New England region. What You'll Do Day-to-day technical support and help desk for customer contracts to support their IT/OT systems. Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendor's factory support. Liaison with Emerson, Rockwell, Dell, VMWare, Cisco, and other third-party partners. Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results. Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities. Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or HyperV virtualization platforms. Be able to provide technical leadership and mentoring to less senior engineers. Support design and build activities for Life Science customers and others in a Quality controlled methodology. Involve extensive documentation, internal testing, Factory Acceptance Testing, Site Acceptance Testing and site commissioning services as assigned. Troubleshoot IT/OT and automation control systems at the virtual, physical network, controller, and I/O level, in order to resolve customer problems in an efficient manner and keep their system running or the project on schedule. Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise. Provide timely and thorough communication to customers in both written and oral format. Demonstrate an organized and methodical approach to troubleshooting and problem solving. Execute contract or project deliverables following direction, and/or by following established procedures or guidelines. Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned. Actively involve/inform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfaction. Support to improve the long-term growth of Stellix Global Services' IT/OT business through supporting business development, maintaining and improving customer relations, and supporting internal programs for continuous improvement and efficiency. Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome. 24x7 support for customer emergencies under a monthly rotating assignment roster. Comply with all Stellix Global Services requirements for business processes including time entry, site visit reports and all other documentation according to internal procedures. How You'll Be Successful Leverage your passion for technology and your customer-focused mindset to grow your customer relationships to a level of a trusted advisor, mapping automation solutions that will solve our customers' complex operational challenges and support their digital journey. Flexibility - May be called upon for coordination of other Stellix Global Services personnel and cross-functional teams to ensure the delivery of the overall results expected by the customer. Bring passionate team spirit and a commitment for excellence in all work products. Proactively drive and deliver projects and services via the lifecycle solutions portfolio, by driving services demand creation with your customer contacts. Driving technology adoption and realized customer outcomes. Candidate will be self-starting, responsive, innovative, with a problem-solving mindset. Here's What You'll Get Highly competitive Medical, Dental, and Vision Insurance Flexible Spending or Health Savings Accounts Unlimited Vacation Time 10 Paid Holidays 12 Paid Weeks Maternity Leave Pet Insurance Retirement Savings: 401(k) and Employee Stock Ownership Plan Employee Referral Bonus Professional Development Reimbursement Company Paid STD, LTD, and Life Insurance This position offers a starting salary between 120K and 160K. Must be currently authorized to work in the United States. Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Stellix Global Services. Stellix Global Services will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established. Please Note: Stellix Global Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law. ref 1394
Stellix Global Services
Job DescriptionJob Description About Stellix Global Services We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you to explore opportunities at Stellix Global Services. The Role Sr. I&C Engineers at Stellix are technical leaders responsible for working closely with customers to support a wide range of engineering scopes focused on control systems design, installation, and implementation across various DCS & PLC platforms. What You Will Do Technical I&C site lead with ownership of customer site relationships (satisfaction, on time delivery, service and quality). Support specification of instrumentation, control system equipment and misc. materials based on defined customer needs for assigned projects and proposals. Generate scopes of work and procure vendor bids for assigned projects or proposals. Manage and provide direction to site vendors to maintain project schedule. Review OEM/vendor submittals for adherence to customer standards and defined controls guidelines. Lead and/or execute pre-FAT/FAT on OEM or customer supplied equipment. Lead and/or execute site startup activities (loop checks/commissioning). Generate and manage loop check/commissioning documentation. Generate and manage project punchlists to completion. Capable of troubleshooting traditional analog and discrete signals as well as other communication types (HART, Fieldbus, Profibus, DeviceNet, AS-I, Ethernet I/P, Modbus). Capable of utilizing various handheld testing devices to support control loop testing and/or troubleshooting of wiring and connectivity issues. Utilize DCS/PLC platform software to support troubleshooting (e.g. DeltaV Diagnostics, AMS Device Manager) Support I&C engineering (FEED) studies based on customer requests. Work with sales team to lead proposal efforts by assisting with I&C estimates, site walkdowns, scope write-ups and preliminary BOM generation. Provide feedback to the organization of site opportunities. Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed that quality is being compromised Performs other duties as assigned; responsibilities and activities may change or be assigned at any time with or without notice. Physical demands: Lifting up to 50 lbs. What You Will Bring Bachelor's Degree in related engineering field or equivalent OTJ experience. Minimum of 5 years' experience in engineering or related field. Ability to perform as part of a team. Appropriate and professional demeanor and appearance. Ability to manage multiple tasks while maintaining project commitments. Solid written, organization and communication skills. Ability to work in a fast paced environment, with multiple and changing priorities while maintaining strong attention to detail and a high level of accuracy. Knowledge of the basic concepts of process control theory. Ability to interpret P&ID's, electrical schematics, loop drawings and general equipment arrangement drawings. Understanding of DCS/PLC physical layer and control hardware (DeltaV specific preferred) Working knowledge of AutoCAD software. Knowledge of Microsoft Products. (Excel, Word, Access, Project) Not Required, but Preferred Qualifications: DCS/PLC programming preferred, but not required. Some understanding of DeltaV software physical layer configuration a plus, but not required. Experience working with cGMP or in a validated environment a plus, but not required. Understanding of hazardous area and intrinsic safety design a plus, but not required. Here's What You'll Get Highly competitive Medical, Dental, and Vision Insurance Flexible Spending or Health Savings Accounts Unlimited Vacation Time 10 Paid Holidays 12 Paid Weeks Maternity Leave Pet Insurance Retirement Savings: 401(k) and Employee Stock Ownership Plan Employee Referral Bonus Professional Development Reimbursement Company Paid STD, LTD, and Life Insurance This position will offer a starting salary between $130k and $155K. Must be currently authorized to work in the United States. Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Stellix Global Services. Stellix Global Services will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established. Please Note: Stellix Global Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.
Job DescriptionJob Description About Stellix Global Services We collaborate with our customers and technology and service partners with a relentless co-innovation mindset. We solve difficult challenges and deliver sustainable outcomes. If you are a problem solver with a passion for working across multiple technologies and business relationships, we invite you to explore opportunities at Stellix Global Services. The Role Sr. I&C Engineers at Stellix are technical leaders responsible for working closely with customers to support a wide range of engineering scopes focused on control systems design, installation, and implementation across various DCS & PLC platforms. What You Will Do Technical I&C site lead with ownership of customer site relationships (satisfaction, on time delivery, service and quality). Support specification of instrumentation, control system equipment and misc. materials based on defined customer needs for assigned projects and proposals. Generate scopes of work and procure vendor bids for assigned projects or proposals. Manage and provide direction to site vendors to maintain project schedule. Review OEM/vendor submittals for adherence to customer standards and defined controls guidelines. Lead and/or execute pre-FAT/FAT on OEM or customer supplied equipment. Lead and/or execute site startup activities (loop checks/commissioning). Generate and manage loop check/commissioning documentation. Generate and manage project punchlists to completion. Capable of troubleshooting traditional analog and discrete signals as well as other communication types (HART, Fieldbus, Profibus, DeviceNet, AS-I, Ethernet I/P, Modbus). Capable of utilizing various handheld testing devices to support control loop testing and/or troubleshooting of wiring and connectivity issues. Utilize DCS/PLC platform software to support troubleshooting (e.g. DeltaV Diagnostics, AMS Device Manager) Support I&C engineering (FEED) studies based on customer requests. Work with sales team to lead proposal efforts by assisting with I&C estimates, site walkdowns, scope write-ups and preliminary BOM generation. Provide feedback to the organization of site opportunities. Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed that quality is being compromised Performs other duties as assigned; responsibilities and activities may change or be assigned at any time with or without notice. Physical demands: Lifting up to 50 lbs. What You Will Bring Bachelor's Degree in related engineering field or equivalent OTJ experience. Minimum of 5 years' experience in engineering or related field. Ability to perform as part of a team. Appropriate and professional demeanor and appearance. Ability to manage multiple tasks while maintaining project commitments. Solid written, organization and communication skills. Ability to work in a fast paced environment, with multiple and changing priorities while maintaining strong attention to detail and a high level of accuracy. Knowledge of the basic concepts of process control theory. Ability to interpret P&ID's, electrical schematics, loop drawings and general equipment arrangement drawings. Understanding of DCS/PLC physical layer and control hardware (DeltaV specific preferred) Working knowledge of AutoCAD software. Knowledge of Microsoft Products. (Excel, Word, Access, Project) Not Required, but Preferred Qualifications: DCS/PLC programming preferred, but not required. Some understanding of DeltaV software physical layer configuration a plus, but not required. Experience working with cGMP or in a validated environment a plus, but not required. Understanding of hazardous area and intrinsic safety design a plus, but not required. Here's What You'll Get Highly competitive Medical, Dental, and Vision Insurance Flexible Spending or Health Savings Accounts Unlimited Vacation Time 10 Paid Holidays 12 Paid Weeks Maternity Leave Pet Insurance Retirement Savings: 401(k) and Employee Stock Ownership Plan Employee Referral Bonus Professional Development Reimbursement Company Paid STD, LTD, and Life Insurance This position will offer a starting salary between $130k and $155K. Must be currently authorized to work in the United States. Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Stellix Global Services. Stellix Global Services will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established. Please Note: Stellix Global Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.