FirstLight

Job DescriptionJob Description The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required. The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults. Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison. Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures. Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC. Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups. New Hire Training Job role will involve potential on call duties. Recommended SKILLS Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality. Word, Microsoft Excel, Microsoft Outlook. Excellent written and verbal communication skills are required. Must be detail oriented and highly organized. Strong detail-oriented and organized project management skills. Ability to build and foster collaborative relationships. Capable of working and learning independently with minimal supervision. Strong problem-solving skills, and the ability to make decisions independently. Good communication skills with ability to converse technical information to all audiences. Cisco certifications Four to Six years Network Operations experience or equivalent Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred. Advanced 2nd line technical competency level that spans all deployed equipment technologies. Willingness and ability to train NOC staff on technical, functional, and procedural items. Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM. In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing. Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model. In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE. In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q. Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters. Experience with passive and active OADM & ROADM DWDM systems. REQUIRED SKILLSETS Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: CYAN(Ciena) Z33/77. Telco Sys 71xx / EdgeGenie Ciena 6500/One Control Huawei SONET Adva Calix / CMS Cisco (CCNA / CCDA Level) Cisco SONET (ONS 15454)

Job DescriptionJob Description About Us: FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We provide innovative solutions to our customers while fostering a dynamic and inclusive workplace culture. Position Summary: We are seeking a Senior Product Manager to lead the evolution of our existing enterprise Managed Network Services product portfolio. The person in this role will have expert knowledge of managed network solutions ranging from managed Wi-Fi and switching to SD-WAN, a strong understanding of the competitive telecom, MSP, or fiber service provider marketplaces, and an awareness and curiosity of what is next for the industry. This person will drive modernization of the product lines and optimize profitability, guiding cross functional teams through definition, road mapping, testing, development, financial modeling, and product launch. This person will work closely with Sales and Marketing teams to ensure a go-to-market plan that achieves take rate and revenue objectives and adds value to the FirstLight Fiber portfolio. Ideal candidates possess a unique blend of business and technical savvy and are self-driven with a strategic mindset and the drive to execute the strategy. The ideal candidate seeks the opportunity to spend time in the market to understand customers' and prospects' needs and challenges and find innovative solutions for the broader market. You must be able to communicate to all levels within the Company. You will define product positioning, key benefits, and target customers. You will also serve as the internal and external product evangelist, working with other departments, sales channels, and key customers to maximize adoption of the services. Responsibilities: Oversee the product line life cycle and ensure product profitability for Managed Network Services across multiple vendor environments (i.e., Cisco, Fortinet, etc.). Act as Subject Matter Expert on FirstLight's service capabilities, planned enhancements, positioning in the marketplace and current availability. Specify market requirements for current and future products by conducting market and competitive research supported by on-going dialogue with sellers, customers, and prospects. Develop business cases to support new services/enhancements including projected costs, revenue, and margins for new services and enhancements. Define and deliver service packaging strategies that meet or beat competitor value propositions while simplifying the offers, working internally within FirstLight Fiber and with third party partners. Develop and maintain product pricing and discounting strategies. Demonstrate the ability to quickly identify product challenges and pivot in a fast-paced startup environment. Analyze the competitive landscape and identify gaps and opportunities within the FirstLight product offering. Lead internal and external sales and customer product training. Candidates must be able to travel to corporate and customer meetings and occasional industry/company events. Any other projects assigned by management. Qualifications: Ideal candidates are self-motivated with a proven track record in product management or development within a telecommunications, managed services, or SD-WAN service provider environment. Comfortable in a dynamic atmosphere of a technical organization developing solutions tailored to market and customers' needs. Must possess strong presentation skills and be comfortable presenting to all levels within an organization, including C-level management. Must be able to communicate effectively in written responses to emails, RFPs, and when submitting reports. Organized, persuasive and analytical, the ideal candidate must be able to eliminate obstacles through creative and adaptive approaches. 5 years of experience as a Product Manager successfully managing a set of Network Services and SD-WAN required. A solid understanding of the competitive landscape is essential. Education and/or Experience: B.S. or B.A. in a technical or business field preferred. Computer Skills: To perform this job successfully, you should have strong working knowledge of the Microsoft suite including Word, Excel, PowerPoint, Visio, and Outlook. Experience building business models will contribute to success. A working knowledge of Salesforce is beneficial. Benefits and Compensation: FirstLight offers a competitive benefits package including comprehensive medical benefits, tuition reimbursement, unlimited paid time off, 401(k) and flexible work arrangements. Estimated base annual salary is anticipated to be between $130,000-$160,000. Pay ranges represent a good faith annual estimate at the time of the job posting. Actual pay will be based on multiple factors including experience, skill sets, location, internal equity, and market rates. Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive. About FirstLight FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud, and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight is committed to cultivating and preserving a culture of diversity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected, and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description About Us: FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We provide innovative solutions to our customers while fostering a dynamic and inclusive workplace culture. Position Summary: We are seeking a Senior Product Manager to lead the evolution of our existing enterprise Managed Network Services product portfolio. The person in this role will have expert knowledge of managed network solutions ranging from managed Wi-Fi and switching to SD-WAN, a strong understanding of the competitive telecom, MSP, or fiber service provider marketplaces, and an awareness and curiosity of what is next for the industry. This person will drive modernization of the product lines and optimize profitability, guiding cross functional teams through definition, road mapping, testing, development, financial modeling, and product launch. This person will work closely with Sales and Marketing teams to ensure a go-to-market plan that achieves take rate and revenue objectives and adds value to the FirstLight Fiber portfolio. Ideal candidates possess a unique blend of business and technical savvy and are self-driven with a strategic mindset and the drive to execute the strategy. The ideal candidate seeks the opportunity to spend time in the market to understand customers' and prospects' needs and challenges and find innovative solutions for the broader market. You must be able to communicate to all levels within the Company. You will define product positioning, key benefits, and target customers. You will also serve as the internal and external product evangelist, working with other departments, sales channels, and key customers to maximize adoption of the services. Responsibilities: Oversee the product line life cycle and ensure product profitability for Managed Network Services across multiple vendor environments (i.e., Cisco, Fortinet, etc.). Act as Subject Matter Expert on FirstLight's service capabilities, planned enhancements, positioning in the marketplace and current availability. Specify market requirements for current and future products by conducting market and competitive research supported by on-going dialogue with sellers, customers, and prospects. Develop business cases to support new services/enhancements including projected costs, revenue, and margins for new services and enhancements. Define and deliver service packaging strategies that meet or beat competitor value propositions while simplifying the offers, working internally within FirstLight Fiber and with third party partners. Develop and maintain product pricing and discounting strategies. Demonstrate the ability to quickly identify product challenges and pivot in a fast-paced startup environment. Analyze the competitive landscape and identify gaps and opportunities within the FirstLight product offering. Lead internal and external sales and customer product training. Candidates must be able to travel to corporate and customer meetings and occasional industry/company events. Any other projects assigned by management. Qualifications: Ideal candidates are self-motivated with a proven track record in product management or development within a telecommunications, managed services, or SD-WAN service provider environment. Comfortable in a dynamic atmosphere of a technical organization developing solutions tailored to market and customers' needs. Must possess strong presentation skills and be comfortable presenting to all levels within an organization, including C-level management. Must be able to communicate effectively in written responses to emails, RFPs, and when submitting reports. Organized, persuasive and analytical, the ideal candidate must be able to eliminate obstacles through creative and adaptive approaches. 5 years of experience as a Product Manager successfully managing a set of Network Services and SD-WAN required. A solid understanding of the competitive landscape is essential. Education and/or Experience: B.S. or B.A. in a technical or business field preferred. Computer Skills: To perform this job successfully, you should have strong working knowledge of the Microsoft suite including Word, Excel, PowerPoint, Visio, and Outlook. Experience building business models will contribute to success. A working knowledge of Salesforce is beneficial. Benefits and Compensation: FirstLight offers a competitive benefits package including comprehensive medical benefits, tuition reimbursement, unlimited paid time off, 401(k) and flexible work arrangements. Estimated base annual salary is anticipated to be between $130,000-$160,000. Pay ranges represent a good faith annual estimate at the time of the job posting. Actual pay will be based on multiple factors including experience, skill sets, location, internal equity, and market rates. Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive. About FirstLight FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud, and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight is committed to cultivating and preserving a culture of diversity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected, and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description Job Description We are seeking a Data Center Design Engineer to oversee new common system and infrastructure of installation / capacity augment projects. The candidate would be responsible for monthly common system capacity reporting for assigned facilities and day to day maintenance and PMs of assigned FirstLight facilities. This role has combined responsibility for data center process and compliance activities. The expectation is that the Data Center/Facilities engineer would oversee common systems, operations and maintenance of FirstLight facilities. They will coordinate projects with the Facilities Director, department managers and project managers. The duties listed require strict adherence to budgets and formal bid process. Job requirements include (but are not limited to): The main job function along with the facilities engineer responsibilities is to take a data center expansion project - designing, costing and construction of the new space. Take a raw space and make it a colocation data center room. Design Floor Ceiling Power Cooling Generator backup Switchgear Fire protection Bid process Construction Final turnup Responsible for maintenance and installation activities on major network infrastructure components Coordination and oversight of purchasing, installation, repair, and routine maintenance for each assigned facilities asset Coordination of internal resources, contractors/vendors for existing facilities and new construction, cabinet installations and service cross connections Monthly common system capacity reporting for assigned facilities SP Marketplace documentation of All Facilities / assets assigned Works with Network Design Engineering to facilitate clean SOW packages, Understands power and grounding, HVAC / UPS architecture fundamentals Network Facilities Technician must understand access procedures for all relevant sites under their area of operation Preventative maintenance / reporting for infrastructure components i.e., HVAC, Emergency Generators, transfer switching, remote gen set operation, maintenance, and interface connections Network Facilities Engineer has oversight of contract labor for end-to-end installation, test, turn-up, and maintenance of all infrastructure and common systems related projects Be available as Essential Personnel in emergency scenarios When necessary, assist Field Operations installation tasks Completes special projects and other duties as assigned Participate in On-Call Rotation Job Qualifications: Proficiency with SP Marketplace essential Basic understanding of test equipment i.e., Power/grounding / HVAC / UPS, all related / required testing equipment to conduct and troubleshoot the FirstLight infrastructure Ability to read and understand CLR's, Floor plan diagrams and one line power diagrams Knowledge of inventory control protocols Experience in troubleshooting process i.e. point to point analysis Knowledge of AC/DC power architecture and operational fundamentals Familiarity with industry standard installation practices lacing and sewing, planning for network installations, ordering and gathering equipment, verifying and testing circuits, equipments and alarms While performing the duties of this job, the employee frequently is required to walk, sit, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds, pull cables, and use various hand tools. Position requires frequent entry into structures with stairs, ladders, and other vertical obstacles. Travel to critical infrastructure locations may be required. Occasional overnight travel may be required. Employee will be required to work and drive, in all-weather conditions. The noise level in the work environment is usually moderate but may occasionally have noise from power equipment and tools. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required. The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults. Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison. Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures. Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC. Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups. New Hire Training Job role will involve potential on call duties. Recommended SKILLS Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality. Word, Microsoft Excel, Microsoft Outlook. Excellent written and verbal communication skills are required. Must be detail oriented and highly organized. Strong detail-oriented and organized project management skills. Ability to build and foster collaborative relationships. Capable of working and learning independently with minimal supervision. Strong problem-solving skills, and the ability to make decisions independently. Good communication skills with ability to converse technical information to all audiences. Cisco certifications Four to Six years Network Operations experience or equivalent Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred. Advanced 2nd line technical competency level that spans all deployed equipment technologies. Willingness and ability to train NOC staff on technical, functional, and procedural items. Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM. In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing. Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model. In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE. In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q. Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters. Experience with passive and active OADM & ROADM DWDM systems. REQUIRED SKILLSETS Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: CYAN(Ciena) Z33/77. Telco Sys 71xx / EdgeGenie Ciena 6500/One Control Huawei SONET Adva Calix / CMS Cisco (CCNA / CCDA Level) Cisco SONET (ONS 15454)

Job DescriptionJob Description Job Description We are seeking a Data Center Design Engineer to oversee new common system and infrastructure of installation / capacity augment projects. The candidate would be responsible for monthly common system capacity reporting for assigned facilities and day to day maintenance and PMs of assigned FirstLight facilities. This role has combined responsibility for data center process and compliance activities. The expectation is that the Data Center/Facilities engineer would oversee common systems, operations and maintenance of FirstLight facilities. They will coordinate projects with the Facilities Director, department managers and project managers. The duties listed require strict adherence to budgets and formal bid process. Job requirements include (but are not limited to): The main job function along with the facilities engineer responsibilities is to take a data center expansion project - designing, costing and construction of the new space. Take a raw space and make it a colocation data center room. Design Floor Ceiling Power Cooling Generator backup Switchgear Fire protection Bid process Construction Final turnup Responsible for maintenance and installation activities on major network infrastructure components Coordination and oversight of purchasing, installation, repair, and routine maintenance for each assigned facilities asset Coordination of internal resources, contractors/vendors for existing facilities and new construction, cabinet installations and service cross connections Monthly common system capacity reporting for assigned facilities SP Marketplace documentation of All Facilities / assets assigned Works with Network Design Engineering to facilitate clean SOW packages, Understands power and grounding, HVAC / UPS architecture fundamentals Network Facilities Technician must understand access procedures for all relevant sites under their area of operation Preventative maintenance / reporting for infrastructure components i.e., HVAC, Emergency Generators, transfer switching, remote gen set operation, maintenance, and interface connections Network Facilities Engineer has oversight of contract labor for end-to-end installation, test, turn-up, and maintenance of all infrastructure and common systems related projects Be available as Essential Personnel in emergency scenarios When necessary, assist Field Operations installation tasks Completes special projects and other duties as assigned Participate in On-Call Rotation Job Qualifications: Proficiency with SP Marketplace essential Basic understanding of test equipment i.e., Power/grounding / HVAC / UPS, all related / required testing equipment to conduct and troubleshoot the FirstLight infrastructure Ability to read and understand CLR's, Floor plan diagrams and one line power diagrams Knowledge of inventory control protocols Experience in troubleshooting process i.e. point to point analysis Knowledge of AC/DC power architecture and operational fundamentals Familiarity with industry standard installation practices lacing and sewing, planning for network installations, ordering and gathering equipment, verifying and testing circuits, equipments and alarms While performing the duties of this job, the employee frequently is required to walk, sit, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds, pull cables, and use various hand tools. Position requires frequent entry into structures with stairs, ladders, and other vertical obstacles. Travel to critical infrastructure locations may be required. Occasional overnight travel may be required. Employee will be required to work and drive, in all-weather conditions. The noise level in the work environment is usually moderate but may occasionally have noise from power equipment and tools. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required. The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults. Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison. Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures. Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC. Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups. New Hire Training Job role will involve potential on call duties. Recommended SKILLS Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality. Word, Microsoft Excel, Microsoft Outlook. Excellent written and verbal communication skills are required. Must be detail oriented and highly organized. Strong detail-oriented and organized project management skills. Ability to build and foster collaborative relationships. Capable of working and learning independently with minimal supervision. Strong problem-solving skills, and the ability to make decisions independently. Good communication skills with ability to converse technical information to all audiences. Cisco certifications Four to Six years Network Operations experience or equivalent Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred. Advanced 2nd line technical competency level that spans all deployed equipment technologies. Willingness and ability to train NOC staff on technical, functional, and procedural items. Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM. In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing. Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model. In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE. In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q. Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters. Experience with passive and active OADM & ROADM DWDM systems. REQUIRED SKILLSETS Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: CYAN(Ciena) Z33/77. Telco Sys 71xx / EdgeGenie Ciena 6500/One Control Huawei SONET Adva Calix / CMS Cisco (CCNA / CCDA Level) Cisco SONET (ONS 15454)

Job DescriptionJob Description Job Description We are seeking a Data Center Design Engineer to oversee new common system and infrastructure of installation / capacity augment projects. The candidate would be responsible for monthly common system capacity reporting for assigned facilities and day to day maintenance and PMs of assigned FirstLight facilities. This role has combined responsibility for data center process and compliance activities. The expectation is that the Data Center/Facilities engineer would oversee common systems, operations and maintenance of FirstLight facilities. They will coordinate projects with the Facilities Director, department managers and project managers. The duties listed require strict adherence to budgets and formal bid process. Job requirements include (but are not limited to): The main job function along with the facilities engineer responsibilities is to take a data center expansion project - designing, costing and construction of the new space. Take a raw space and make it a colocation data center room. Design Floor Ceiling Power Cooling Generator backup Switchgear Fire protection Bid process Construction Final turnup Responsible for maintenance and installation activities on major network infrastructure components Coordination and oversight of purchasing, installation, repair, and routine maintenance for each assigned facilities asset Coordination of internal resources, contractors/vendors for existing facilities and new construction, cabinet installations and service cross connections Monthly common system capacity reporting for assigned facilities SP Marketplace documentation of All Facilities / assets assigned Works with Network Design Engineering to facilitate clean SOW packages, Understands power and grounding, HVAC / UPS architecture fundamentals Network Facilities Technician must understand access procedures for all relevant sites under their area of operation Preventative maintenance / reporting for infrastructure components i.e., HVAC, Emergency Generators, transfer switching, remote gen set operation, maintenance, and interface connections Network Facilities Engineer has oversight of contract labor for end-to-end installation, test, turn-up, and maintenance of all infrastructure and common systems related projects Be available as Essential Personnel in emergency scenarios When necessary, assist Field Operations installation tasks Completes special projects and other duties as assigned Participate in On-Call Rotation Job Qualifications: Proficiency with SP Marketplace essential Basic understanding of test equipment i.e., Power/grounding / HVAC / UPS, all related / required testing equipment to conduct and troubleshoot the FirstLight infrastructure Ability to read and understand CLR's, Floor plan diagrams and one line power diagrams Knowledge of inventory control protocols Experience in troubleshooting process i.e. point to point analysis Knowledge of AC/DC power architecture and operational fundamentals Familiarity with industry standard installation practices lacing and sewing, planning for network installations, ordering and gathering equipment, verifying and testing circuits, equipments and alarms While performing the duties of this job, the employee frequently is required to walk, sit, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds, pull cables, and use various hand tools. Position requires frequent entry into structures with stairs, ladders, and other vertical obstacles. Travel to critical infrastructure locations may be required. Occasional overnight travel may be required. Employee will be required to work and drive, in all-weather conditions. The noise level in the work environment is usually moderate but may occasionally have noise from power equipment and tools. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description Job Description We are seeking a Data Center Design Engineer to oversee new common system and infrastructure of installation / capacity augment projects. The candidate would be responsible for monthly common system capacity reporting for assigned facilities and day to day maintenance and PMs of assigned FirstLight facilities. This role has combined responsibility for data center process and compliance activities. The expectation is that the Data Center/Facilities engineer would oversee common systems, operations and maintenance of FirstLight facilities. They will coordinate projects with the Facilities Director, department managers and project managers. The duties listed require strict adherence to budgets and formal bid process. Job requirements include (but are not limited to): The main job function along with the facilities engineer responsibilities is to take a data center expansion project - designing, costing and construction of the new space. Take a raw space and make it a colocation data center room. Design Floor Ceiling Power Cooling Generator backup Switchgear Fire protection Bid process Construction Final turnup Responsible for maintenance and installation activities on major network infrastructure components Coordination and oversight of purchasing, installation, repair, and routine maintenance for each assigned facilities asset Coordination of internal resources, contractors/vendors for existing facilities and new construction, cabinet installations and service cross connections Monthly common system capacity reporting for assigned facilities SP Marketplace documentation of All Facilities / assets assigned Works with Network Design Engineering to facilitate clean SOW packages, Understands power and grounding, HVAC / UPS architecture fundamentals Network Facilities Technician must understand access procedures for all relevant sites under their area of operation Preventative maintenance / reporting for infrastructure components i.e., HVAC, Emergency Generators, transfer switching, remote gen set operation, maintenance, and interface connections Network Facilities Engineer has oversight of contract labor for end-to-end installation, test, turn-up, and maintenance of all infrastructure and common systems related projects Be available as Essential Personnel in emergency scenarios When necessary, assist Field Operations installation tasks Completes special projects and other duties as assigned Participate in On-Call Rotation Job Qualifications: Proficiency with SP Marketplace essential Basic understanding of test equipment i.e., Power/grounding / HVAC / UPS, all related / required testing equipment to conduct and troubleshoot the FirstLight infrastructure Ability to read and understand CLR's, Floor plan diagrams and one line power diagrams Knowledge of inventory control protocols Experience in troubleshooting process i.e. point to point analysis Knowledge of AC/DC power architecture and operational fundamentals Familiarity with industry standard installation practices lacing and sewing, planning for network installations, ordering and gathering equipment, verifying and testing circuits, equipments and alarms While performing the duties of this job, the employee frequently is required to walk, sit, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds, pull cables, and use various hand tools. Position requires frequent entry into structures with stairs, ladders, and other vertical obstacles. Travel to critical infrastructure locations may be required. Occasional overnight travel may be required. Employee will be required to work and drive, in all-weather conditions. The noise level in the work environment is usually moderate but may occasionally have noise from power equipment and tools. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. This position is responsible for providing technical guidance and training to the NOC Technician along with the FirstLight customer base. The individual will be responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required. The position also includes some queue, workload, and team lead responsibilities. The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults. Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison. Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks. Action and resolve using the correct processes and procedures. Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC. Manage Major Service outages. Lead conference bridge directing activities. Update notifications in a timely manner. Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups. New Hire Training Job role will involve potential on call duties. Recommended SKILLS Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality. Word, Microsoft Excel, Microsoft Outlook. Excellent written and verbal communication skills are required. Must be detail oriented and highly organized. Strong detail-oriented and organized project management skills. Ability to build and foster collaborative relationships. Capable of working and learning independently with minimal supervision. Strong problem-solving skills, and the ability to make decisions independently. Good communication skills with ability to converse technical information to all audiences. Cisco certifications Four to Six years Network Operations experience or equivalent Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred. Advanced 2nd line technical competency level that spans all deployed equipment technologies. Willingness and ability to train NOC staff on technical, functional, and procedural items. Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM. In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing. Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model. In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE. In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q. Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters. Experience with passive and active OADM & ROADM DWDM systems. REQUIRED SKILLSETS Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: CYAN(Ciena) Z33/77. Telco Sys 71xx / EdgeGenie Ciena 6500/One Control Huawei SONET Adva Calix / CMS Cisco (CCNA / CCDA Level) Cisco SONET (ONS 15454)

Job DescriptionJob Description Job Description We are seeking a Data Center Design Engineer to oversee new common system and infrastructure of installation / capacity augment projects. The candidate would be responsible for monthly common system capacity reporting for assigned facilities and day to day maintenance and PMs of assigned FirstLight facilities. This role has combined responsibility for data center process and compliance activities. The expectation is that the Data Center/Facilities engineer would oversee common systems, operations and maintenance of FirstLight facilities. They will coordinate projects with the Facilities Director, department managers and project managers. The duties listed require strict adherence to budgets and formal bid process. Job requirements include (but are not limited to): The main job function along with the facilities engineer responsibilities is to take a data center expansion project - designing, costing and construction of the new space. Take a raw space and make it a colocation data center room. Design Floor Ceiling Power Cooling Generator backup Switchgear Fire protection Bid process Construction Final turnup Responsible for maintenance and installation activities on major network infrastructure components Coordination and oversight of purchasing, installation, repair, and routine maintenance for each assigned facilities asset Coordination of internal resources, contractors/vendors for existing facilities and new construction, cabinet installations and service cross connections Monthly common system capacity reporting for assigned facilities SP Marketplace documentation of All Facilities / assets assigned Works with Network Design Engineering to facilitate clean SOW packages, Understands power and grounding, HVAC / UPS architecture fundamentals Network Facilities Technician must understand access procedures for all relevant sites under their area of operation Preventative maintenance / reporting for infrastructure components i.e., HVAC, Emergency Generators, transfer switching, remote gen set operation, maintenance, and interface connections Network Facilities Engineer has oversight of contract labor for end-to-end installation, test, turn-up, and maintenance of all infrastructure and common systems related projects Be available as Essential Personnel in emergency scenarios When necessary, assist Field Operations installation tasks Completes special projects and other duties as assigned Participate in On-Call Rotation Job Qualifications: Proficiency with SP Marketplace essential Basic understanding of test equipment i.e., Power/grounding / HVAC / UPS, all related / required testing equipment to conduct and troubleshoot the FirstLight infrastructure Ability to read and understand CLR's, Floor plan diagrams and one line power diagrams Knowledge of inventory control protocols Experience in troubleshooting process i.e. point to point analysis Knowledge of AC/DC power architecture and operational fundamentals Familiarity with industry standard installation practices lacing and sewing, planning for network installations, ordering and gathering equipment, verifying and testing circuits, equipments and alarms While performing the duties of this job, the employee frequently is required to walk, sit, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds, pull cables, and use various hand tools. Position requires frequent entry into structures with stairs, ladders, and other vertical obstacles. Travel to critical infrastructure locations may be required. Occasional overnight travel may be required. Employee will be required to work and drive, in all-weather conditions. The noise level in the work environment is usually moderate but may occasionally have noise from power equipment and tools. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description About Us: FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We provide innovative solutions to our customers while fostering a dynamic and inclusive workplace culture. Position Summary: We are seeking a Senior Product Manager to lead the evolution of our existing enterprise Managed Network Services product portfolio. The person in this role will have expert knowledge of managed network solutions ranging from managed Wi-Fi and switching to SD-WAN, a strong understanding of the competitive telecom, MSP, or fiber service provider marketplaces, and an awareness and curiosity of what is next for the industry. This person will drive modernization of the product lines and optimize profitability, guiding cross functional teams through definition, road mapping, testing, development, financial modeling, and product launch. This person will work closely with Sales and Marketing teams to ensure a go-to-market plan that achieves take rate and revenue objectives and adds value to the FirstLight Fiber portfolio. Ideal candidates possess a unique blend of business and technical savvy and are self-driven with a strategic mindset and the drive to execute the strategy. The ideal candidate seeks the opportunity to spend time in the market to understand customers' and prospects' needs and challenges and find innovative solutions for the broader market. You must be able to communicate to all levels within the Company. You will define product positioning, key benefits, and target customers. You will also serve as the internal and external product evangelist, working with other departments, sales channels, and key customers to maximize adoption of the services. Responsibilities: Oversee the product line life cycle and ensure product profitability for Managed Network Services across multiple vendor environments (i.e., Cisco, Fortinet, etc.). Act as Subject Matter Expert on FirstLight's service capabilities, planned enhancements, positioning in the marketplace and current availability. Specify market requirements for current and future products by conducting market and competitive research supported by on-going dialogue with sellers, customers, and prospects. Develop business cases to support new services/enhancements including projected costs, revenue, and margins for new services and enhancements. Define and deliver service packaging strategies that meet or beat competitor value propositions while simplifying the offers, working internally within FirstLight Fiber and with third party partners. Develop and maintain product pricing and discounting strategies. Demonstrate the ability to quickly identify product challenges and pivot in a fast-paced startup environment. Analyze the competitive landscape and identify gaps and opportunities within the FirstLight product offering. Lead internal and external sales and customer product training. Candidates must be able to travel to corporate and customer meetings and occasional industry/company events. Any other projects assigned by management. Qualifications: Ideal candidates are self-motivated with a proven track record in product management or development within a telecommunications, managed services, or SD-WAN service provider environment. Comfortable in a dynamic atmosphere of a technical organization developing solutions tailored to market and customers' needs. Must possess strong presentation skills and be comfortable presenting to all levels within an organization, including C-level management. Must be able to communicate effectively in written responses to emails, RFPs, and when submitting reports. Organized, persuasive and analytical, the ideal candidate must be able to eliminate obstacles through creative and adaptive approaches. 5 years of experience as a Product Manager successfully managing a set of Network Services and SD-WAN required. A solid understanding of the competitive landscape is essential. Education and/or Experience: B.S. or B.A. in a technical or business field preferred. Computer Skills: To perform this job successfully, you should have strong working knowledge of the Microsoft suite including Word, Excel, PowerPoint, Visio, and Outlook. Experience building business models will contribute to success. A working knowledge of Salesforce is beneficial. Benefits and Compensation: FirstLight offers a competitive benefits package including comprehensive medical benefits, tuition reimbursement, unlimited paid time off, 401(k) and flexible work arrangements. Estimated base annual salary is anticipated to be between $130,000-$160,000. Pay ranges represent a good faith annual estimate at the time of the job posting. Actual pay will be based on multiple factors including experience, skill sets, location, internal equity, and market rates. Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive. About FirstLight FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud, and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight is committed to cultivating and preserving a culture of diversity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected, and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description Job Description We are seeking a Data Center Design Engineer to oversee new common system and infrastructure of installation / capacity augment projects. The candidate would be responsible for monthly common system capacity reporting for assigned facilities and day to day maintenance and PMs of assigned FirstLight facilities. This role has combined responsibility for data center process and compliance activities. The expectation is that the Data Center/Facilities engineer would oversee common systems, operations and maintenance of FirstLight facilities. They will coordinate projects with the Facilities Director, department managers and project managers. The duties listed require strict adherence to budgets and formal bid process. Job requirements include (but are not limited to): The main job function along with the facilities engineer responsibilities is to take a data center expansion project - designing, costing and construction of the new space. Take a raw space and make it a colocation data center room. Design Floor Ceiling Power Cooling Generator backup Switchgear Fire protection Bid process Construction Final turnup Responsible for maintenance and installation activities on major network infrastructure components Coordination and oversight of purchasing, installation, repair, and routine maintenance for each assigned facilities asset Coordination of internal resources, contractors/vendors for existing facilities and new construction, cabinet installations and service cross connections Monthly common system capacity reporting for assigned facilities SP Marketplace documentation of All Facilities / assets assigned Works with Network Design Engineering to facilitate clean SOW packages, Understands power and grounding, HVAC / UPS architecture fundamentals Network Facilities Technician must understand access procedures for all relevant sites under their area of operation Preventative maintenance / reporting for infrastructure components i.e., HVAC, Emergency Generators, transfer switching, remote gen set operation, maintenance, and interface connections Network Facilities Engineer has oversight of contract labor for end-to-end installation, test, turn-up, and maintenance of all infrastructure and common systems related projects Be available as Essential Personnel in emergency scenarios When necessary, assist Field Operations installation tasks Completes special projects and other duties as assigned Participate in On-Call Rotation Job Qualifications: Proficiency with SP Marketplace essential Basic understanding of test equipment i.e., Power/grounding / HVAC / UPS, all related / required testing equipment to conduct and troubleshoot the FirstLight infrastructure Ability to read and understand CLR's, Floor plan diagrams and one line power diagrams Knowledge of inventory control protocols Experience in troubleshooting process i.e. point to point analysis Knowledge of AC/DC power architecture and operational fundamentals Familiarity with industry standard installation practices lacing and sewing, planning for network installations, ordering and gathering equipment, verifying and testing circuits, equipments and alarms While performing the duties of this job, the employee frequently is required to walk, sit, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds, pull cables, and use various hand tools. Position requires frequent entry into structures with stairs, ladders, and other vertical obstacles. Travel to critical infrastructure locations may be required. Occasional overnight travel may be required. Employee will be required to work and drive, in all-weather conditions. The noise level in the work environment is usually moderate but may occasionally have noise from power equipment and tools. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description About Us: FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We provide innovative solutions to our customers while fostering a dynamic and inclusive workplace culture. Position Summary: We are seeking a Senior Product Manager to lead the evolution of our existing enterprise Managed Network Services product portfolio. The person in this role will have expert knowledge of managed network solutions ranging from managed Wi-Fi and switching to SD-WAN, a strong understanding of the competitive telecom, MSP, or fiber service provider marketplaces, and an awareness and curiosity of what is next for the industry. This person will drive modernization of the product lines and optimize profitability, guiding cross functional teams through definition, road mapping, testing, development, financial modeling, and product launch. This person will work closely with Sales and Marketing teams to ensure a go-to-market plan that achieves take rate and revenue objectives and adds value to the FirstLight Fiber portfolio. Ideal candidates possess a unique blend of business and technical savvy and are self-driven with a strategic mindset and the drive to execute the strategy. The ideal candidate seeks the opportunity to spend time in the market to understand customers' and prospects' needs and challenges and find innovative solutions for the broader market. You must be able to communicate to all levels within the Company. You will define product positioning, key benefits, and target customers. You will also serve as the internal and external product evangelist, working with other departments, sales channels, and key customers to maximize adoption of the services. Responsibilities: Oversee the product line life cycle and ensure product profitability for Managed Network Services across multiple vendor environments (i.e., Cisco, Fortinet, etc.). Act as Subject Matter Expert on FirstLight's service capabilities, planned enhancements, positioning in the marketplace and current availability. Specify market requirements for current and future products by conducting market and competitive research supported by on-going dialogue with sellers, customers, and prospects. Develop business cases to support new services/enhancements including projected costs, revenue, and margins for new services and enhancements. Define and deliver service packaging strategies that meet or beat competitor value propositions while simplifying the offers, working internally within FirstLight Fiber and with third party partners. Develop and maintain product pricing and discounting strategies. Demonstrate the ability to quickly identify product challenges and pivot in a fast-paced startup environment. Analyze the competitive landscape and identify gaps and opportunities within the FirstLight product offering. Lead internal and external sales and customer product training. Candidates must be able to travel to corporate and customer meetings and occasional industry/company events. Any other projects assigned by management. Qualifications: Ideal candidates are self-motivated with a proven track record in product management or development within a telecommunications, managed services, or SD-WAN service provider environment. Comfortable in a dynamic atmosphere of a technical organization developing solutions tailored to market and customers' needs. Must possess strong presentation skills and be comfortable presenting to all levels within an organization, including C-level management. Must be able to communicate effectively in written responses to emails, RFPs, and when submitting reports. Organized, persuasive and analytical, the ideal candidate must be able to eliminate obstacles through creative and adaptive approaches. 5 years of experience as a Product Manager successfully managing a set of Network Services and SD-WAN required. A solid understanding of the competitive landscape is essential. Education and/or Experience: B.S. or B.A. in a technical or business field preferred. Computer Skills: To perform this job successfully, you should have strong working knowledge of the Microsoft suite including Word, Excel, PowerPoint, Visio, and Outlook. Experience building business models will contribute to success. A working knowledge of Salesforce is beneficial. Benefits and Compensation: FirstLight offers a competitive benefits package including comprehensive medical benefits, tuition reimbursement, unlimited paid time off, 401(k) and flexible work arrangements. Estimated base annual salary is anticipated to be between $130,000-$160,000. Pay ranges represent a good faith annual estimate at the time of the job posting. Actual pay will be based on multiple factors including experience, skill sets, location, internal equity, and market rates. Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive. About FirstLight FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud, and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight is committed to cultivating and preserving a culture of diversity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected, and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description About Us: FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We provide innovative solutions to our customers while fostering a dynamic and inclusive workplace culture. Position Summary: We are seeking a Senior Product Manager to lead the evolution of our existing enterprise Managed Network Services product portfolio. The person in this role will have expert knowledge of managed network solutions ranging from managed Wi-Fi and switching to SD-WAN, a strong understanding of the competitive telecom, MSP, or fiber service provider marketplaces, and an awareness and curiosity of what is next for the industry. This person will drive modernization of the product lines and optimize profitability, guiding cross functional teams through definition, road mapping, testing, development, financial modeling, and product launch. This person will work closely with Sales and Marketing teams to ensure a go-to-market plan that achieves take rate and revenue objectives and adds value to the FirstLight Fiber portfolio. Ideal candidates possess a unique blend of business and technical savvy and are self-driven with a strategic mindset and the drive to execute the strategy. The ideal candidate seeks the opportunity to spend time in the market to understand customers' and prospects' needs and challenges and find innovative solutions for the broader market. You must be able to communicate to all levels within the Company. You will define product positioning, key benefits, and target customers. You will also serve as the internal and external product evangelist, working with other departments, sales channels, and key customers to maximize adoption of the services. Responsibilities: Oversee the product line life cycle and ensure product profitability for Managed Network Services across multiple vendor environments (i.e., Cisco, Fortinet, etc.). Act as Subject Matter Expert on FirstLight's service capabilities, planned enhancements, positioning in the marketplace and current availability. Specify market requirements for current and future products by conducting market and competitive research supported by on-going dialogue with sellers, customers, and prospects. Develop business cases to support new services/enhancements including projected costs, revenue, and margins for new services and enhancements. Define and deliver service packaging strategies that meet or beat competitor value propositions while simplifying the offers, working internally within FirstLight Fiber and with third party partners. Develop and maintain product pricing and discounting strategies. Demonstrate the ability to quickly identify product challenges and pivot in a fast-paced startup environment. Analyze the competitive landscape and identify gaps and opportunities within the FirstLight product offering. Lead internal and external sales and customer product training. Candidates must be able to travel to corporate and customer meetings and occasional industry/company events. Any other projects assigned by management. Qualifications: Ideal candidates are self-motivated with a proven track record in product management or development within a telecommunications, managed services, or SD-WAN service provider environment. Comfortable in a dynamic atmosphere of a technical organization developing solutions tailored to market and customers' needs. Must possess strong presentation skills and be comfortable presenting to all levels within an organization, including C-level management. Must be able to communicate effectively in written responses to emails, RFPs, and when submitting reports. Organized, persuasive and analytical, the ideal candidate must be able to eliminate obstacles through creative and adaptive approaches. 5 years of experience as a Product Manager successfully managing a set of Network Services and SD-WAN required. A solid understanding of the competitive landscape is essential. Education and/or Experience: B.S. or B.A. in a technical or business field preferred. Computer Skills: To perform this job successfully, you should have strong working knowledge of the Microsoft suite including Word, Excel, PowerPoint, Visio, and Outlook. Experience building business models will contribute to success. A working knowledge of Salesforce is beneficial. Benefits and Compensation: FirstLight offers a competitive benefits package including comprehensive medical benefits, tuition reimbursement, unlimited paid time off, 401(k) and flexible work arrangements. Estimated base annual salary is anticipated to be between $130,000-$160,000. Pay ranges represent a good faith annual estimate at the time of the job posting. Actual pay will be based on multiple factors including experience, skill sets, location, internal equity, and market rates. Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive. About FirstLight FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud, and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight is committed to cultivating and preserving a culture of diversity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected, and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job DescriptionJob Description Position Summary In the role of Managed Services Network Architect, you will collaborate with cross-functional teams to design and optimize technology solutions that align with FirstLight Fiber's strategic goals. Your responsibilities will include creating architectural standards, guiding technical decisions, driving innovation, and ensuring that systems and services meet high performance, security, and reliability standards. You will be shaping the future of our technology landscape through thoughtful design, comprehensive planning, testing, and effective collaboration. Key Responsibilities 1. Architectural Design & Strategy Develop and maintain architectural documentation that addresses immediate technical needs while supporting long-term scalability and flexibility. Establish and enforce architectural principles, design patterns, and documentation protocols that foster consistency and interoperability. Stay informed about emerging technologies, evaluating their potential impact and feasibility within FirstLight's environment. 2. Collaboration with Product & Engineering Teams Work closely with product management and engineering to translate business and product requirements into effective, scalable designs. Collaborate with operations, and security teams to ensure seamless integration of architectural solutions. Provide subject-matter expertise to support decision-making around emerging technologies, frameworks, and third-party solutions. 3. Systems Integration & Implementation Design and oversee the integration of complex systems, services, and applications to ensure interoperability and alignment with architectural standards. Provide escalation and assistance in guiding projects from inception to production, ensuring that designs are properly implemented, tested, and optimized for performance. Maintain comprehensive documentation-diagrams, data flowcharts, and architecture roadmaps. 4. Performance Optimization & Troubleshooting Define key performance indicators for systems and processes, setting up monitoring strategies to detect bottlenecks and inefficiencies. Conduct regular reviews of existing architectures, identifying areas for enhancement or refactoring to improve reliability and cost-effectiveness. Collaborate with engineering and operations teams to resolve critical issues, performing root-cause analysis and recommending long-term solutions. 5. Security, Compliance & Risk Management Integrate security best practices at every stage of design, ensuring confidentiality, integrity, and availability of systems and data. Stay updated on relevant industry regulations and standards, incorporating them into design principles and documentation. Evaluate potential vulnerabilities or architectural gaps, proposing mitigation strategies to maintain robust and secure systems. 6. Vendor & Stakeholder Management Assess equipment, services, and solutions for technical fit, cost-effectiveness, and alignment with FirstLight Fiber standards. Maintain productive relationships with key vendors and providers, ensuring service-level agreements (SLAs) and deliverables are met. Collaborate with finance and leadership to manage operational and capital expenditures, optimizing costs while upholding architectural and operational integrity. 7. Leadership & Mentorship Offer direction and support to junior architects, developers, and engineers, fostering a culture of learning and innovation. Conduct training sessions, workshops, and design reviews to promote best practices and professional development across the organization. Advocate for architectural integrity and forward-thinking solutions, ensuring technology initiatives align with broader objectives. 8. Sales Engineering support Support Sales Engineering team pre-sale efforts by reviewing complex opportunities to determine viability and costing as requested through established review processes. Provide regular technology and network status updates to the Sales Engineering team to ensure they understand operational capabilities and limitations. Develop tools and processes for the Sales Engineering team to promote autonomy regarding product choices and costing for business case development. 9. Managed Services functionality validation specifics Provide architectural responsibility and feature functionality validation for vendor agnostic SD-WAN platforms including Application and Flow Visibility, QoS / Traffic Shaping, Application Aware Routing, Dynamic Routing Capabilities, Multi-cloud support, Security / SASE Capabilities, Voice Support, Multigigabit Capabilities, Scalability and Operational Simplicity Provide architectural responsibility and feature functionality validation for vendor agnostic Security / SASE platforms including Multitenancy Support, Firewall as a Service, Intrusion Protection System (IPS), Malware Threat Protection, SSL Decryption, Zero Trust Network Access, Secure Web Gateway Inspection, Remote Access VPN, VPN site-to-site Tunnels, Dynamic Routing Protocols and Network Address Translation (NAT) Provide architectural responsibility for and feature functionality validation for vendor agnostic switching and wireless platforms including Wi-Fi 7, Wi-Fi 6, Radios, Antennas & Coverage, IoT Ready, Security, Captive Portals, Guest Access, Traffic Shaping, and device standard for Indoor, Outdoor & Hospitality Models. 10. Managed Services product validation and platform assessment Coordinate closely with the FirstLight Product Management team and other key stakeholders to thoroughly evaluate existing Managed Services offerings, ensuring that each product aligns with industry best practices and FirstLight's overarching network architecture. Validate product definitions, roles, and responsibilities to confirm both technical viability and strategic fit. Leverage market insights and evolving customer needs to identify additional product opportunities, ranging from enhancements and feature expansions to entirely new solutions. Maintain a strong focus on operational efficiencies, service quality, and continuous innovation within the Managed Services portfolio. Ongoing platform assessment, vendor validation and future growth evaluation including upgrading and testing new major software releases and patches, testing new device models, integration of emerging technologies (i.e. AI), throughput benchmark testing, logging capabilities, alerting capabilities, general reporting, monitoring traffic & performance issues, multi-tenancy support and platform management (cloud vs on-premises). Qualifications Bachelor's degree in Network Engineering, Information Technology, Computer Science, Cybersecurity, Telecommunications, or related field; or equivalent professional experience. Strong understanding of enterprise routing and switching technologies including BGP, OSPF, VLANs, VRFs, NAT, and high-availability designs. Firsthand experience supporting SD-WAN and/or SASE platforms from major vendors such as Fortinet, Cisco, VMware, or Palo Alto Working knowledge of next-generation firewall technologies including policy management, threat inspection, SSL inspection, and network segmentation. Experience configuring and troubleshooting VPN technologies including IPSEC site-to-site and remote access solutions. Familiarity with network access control and identity-based networking such as Cisco ISE, RADIUS, TACACS+, and 802.1X authentication. Understanding network monitoring, alerting, and troubleshooting methodologies using SNMP, NetFlow, logging platforms, and performance monitoring tools. Strong documentation, troubleshooting, and communication skills. Industry certifications such as CCNA/CCNP, Fortinet NSE, PCNSE, or equivalent is desired. Experience Minimum 6+ years of experience supporting or engineering enterprise network environments. Experience managing customer-facing network infrastructure in a managed services, MSP, CLEC, or enterprise IT environment. Demonstrated experience supporting firewalls, SD-WAN deployments, VPN connectivity, and secure remote access solutions in production environments. Experience supporting hybrid WAN and cloud-connected enterprise networks. Exposure to VoIP, SIP, and unified communications or voice engineering experience is a plus.