Methodist Home For Children

Job DescriptionJob Description Computer User Support Specialist - Endpoint & Mobility Methodist Home for Children Corporate Services Make an Impact Beyond IT At Methodist Home for Children, your work supports more than systems. It supports young people across North Carolina building brighter futures. We're looking for a mid-career IT professional who thrives in a hands-on support role and is ready to take ownership of endpoint and mobile device environments in a mission-driven organization. What You'll Do In this role, you'll provide frontline technical support while helping manage our endpoint and mobility ecosystem in a Microsoft-based environment. You'll handle a mix of user support, device administration, and advanced troubleshooting. Key Responsibilities: Respond to and resolve technical issues through Jira Service Management, ensuring timely and accurate documentation Troubleshoot hardware, software, printers, and basic network connectivity across desktops, laptops, and mobile devices Install, configure, and maintain operating systems, applications, and peripherals Manage user accounts, access, and basic identity tasks in line with IT policies Support endpoint lifecycle management using Microsoft Intune or similar tools Administer mobile devices and MDM platforms (e.g., Miradore), including carrier account management (Verizon) Conduct monthly audits of mobile devices and billing; coordinate with Finance as needed Perform advanced troubleshooting requiring administrative access while following security protocols Document solutions and contribute to knowledge base improvements Identify recurring issues and help improve processes and standardization Escalate complex or high-impact issues appropriately Provide user training, onboarding support, and basic security awareness guidance What You Bring Associate degree in a STEM field or High School Diploma with relevant IT certifications At least 2 years of IT support experience (beyond basic helpdesk preferred) Experience with endpoint management (Intune or similar) and/or MDM platforms preferred Familiarity with iOS, Android, and mobile carrier account administration is a plus Strong working knowledge of Windows OS and Microsoft 365 Basic networking and troubleshooting skills Excellent communication skills with a customer-focused mindset Ability to work independently and know when to escalate issues Work Environment & Requirements Valid driver's license and insurable driving record required Ability to lift/move IT equipment and travel occasionally Regular onsite attendance required Flexibility for occasional evenings, weekends, or on-call support Perks & Benefits Paid holidays, vacation, and sick leave Health, dental, and vision insurance 403(b) retirement plan with company match Company-paid $75K life insurance Access to counseling and support services Coastal Credit Union membership Who We Are Methodist Home for Children helps youth turn their lives around through safe homes, education, and strong role models. Our team works every day to give kids the tools they need to succeed-and we rely on dedicated professionals like you to make it possible. Ready to Apply? Join a team where your technical skills support a meaningful mission. Apply today and make an impact on our systems and in young lives.