Novalink Solutions LLC

Job DescriptionJob Description Scrum Master Expert Summary: We are looking for an experienced Scrum Master to coach, oversee, and guide agile (Scrum/Kanban) teams. The Scrum Master's responsibilities will include ensuring that development teams follow appropriate agile framework values and agile practices (Scrum or Kanban), mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. Responsibilities: Guide and support Agile teams by facilitating Scrum ceremonies, and teamlevel PI planning activities Servant Leader building and cultivating high-performing teams by creating a safe environment of trust and transparency. Coach teams toward higher levels of maturity, predictability, and selforganization. Ensure healthy backlogs, clear priorities, and wellunderstood work. Support & coach the team in cultivating a refined, ready backlog and writing clear, concise testable acceptance criteria. Ensure teams are delivering work in alignment with sprint goals and release timelines. Remove any impediments or roadblocks that may affect the team's ability to deliver. Partner with leadership to resolve dependencies and constraints. Leverage data to develop and report key metrics to inform decisions and improvements. Advocate for continuous improvement, using metrics and data-driven insights Coach team members on Agile principles, practices, and frameworks. Foster a culture of accountability, transparency, and continuous learning. Organize and conduct training sessions to enhance team members skills in Agile methodologies Utilize tools such as Jira to measure and analyze key Agile metrics to drive continuous team improvement Foster a culture of continuous improvement by identifying and implementing process improvements and Agile best practices. Facilitate communication and collaboration between teams and individuals, promoting a positive and productive work environment. Qualifications: Bachelor's degree in computer science, information technology, or a relevant field preferred Scrum Master Certification Proven experience as a Scrum Master or Agile Coach for software development teams Working knowledge of other agile frameworks (e.g., Kanban, Lean) and their application is a plus Experience with Agile project management tools and software development methodologies Strong facilitation and leadership skills, with the ability to foster collaboration and build effective working relationships. Excellent communication, interpersonal, and conflict-resolution skills Ability to adapt and be flexible in a fast-paced and changing environment Strong problem-solving and decision-making abilities

Job DescriptionJob Description Organization Tennessee State Government - Department of Human Resources (HR), Strategic Communications Division Summary The Accessibility Website Specialist (Contractor) supports the Tennessee State Government Department of Human Resources in modernizing and maintaining accessible, user-centered HR websites. This role is responsible for ensuring ADA Level AA compliance across both internal (teamtn.gov/hr) and external (tn.gov/hr) platforms while improving content quality, usability, and engagement. The position contributes directly to the State's digital accessibility goals by identifying and remediating barriers, implementing best practices in inclusive design, and supporting the Centers of Excellence service delivery model. This role differs from traditional web content roles by emphasizing accessibility compliance, governance processes, and cross-functional training. Key Responsibilities Website Accessibility Compliance Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues. Content Refinement and Optimization Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public. Website Redesign Support Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model. Accessibility Training and Guidance Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices. Governance and Review Processes Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance. User Experience (UX) Enhancement Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction. Graphic Design Support Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards. Background Who we are / What we do The Department of Human Resources supports Tennessee State Government employees through policy development, talent management, and service delivery via Centers of Excellence. The HR websites serve as critical platforms for employees, job seekers, and the public to access HR services, resources, and information. This role partners with HR functional teams, communications staff, and IT to deliver accessible, user-friendly digital experiences. How do you make a difference in this role? This position directly impacts the accessibility and usability of HR digital services across the State. By ensuring ADA compliance and improving content design, the contractor helps eliminate barriers, enhances equitable access to information, and strengthens public trust. This role also contributes to long-term operational improvements by establishing sustainable accessibility and content governance practices. A day in the life A typical workday includes reviewing web pages for accessibility issues, collaborating with HR teams to update content, testing user experience improvements, and developing guidance for content creators. The contractor may conduct accessibility scans, participate in redesign discussions, create accessible graphics, and provide training sessions. This is a part-time role (25 hours/week) with a flexible schedule, primarily remote, with occasional coordination meetings. Qualifications Minimum Education & Experience: Bachelor's degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience. 3+ years of experience in website management, digital accessibility, UX design, or content strategy. Required Knowledge, Skills, and Qualifications (NSQs): Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards. Experience with Adobe Experience Manager (AEM) and website governance practices. Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar). Strong understanding of user-centered design and plain language principles. Preferred Qualifications: Accessibility certifications (e.g., CPACC, WAS, or equivalent). Experience working in government, public sector, or large enterprise environments. Experience supporting intranet platforms and external public-facing websites. Competencies Customer Focus - Ensures digital services meet the needs of diverse users, including individuals with disabilities. Communicates Effectively - Clearly conveys accessibility standards and content guidance to stakeholders. Manages Complexity - Navigates technical, regulatory, and organizational requirements to deliver compliant solutions. Drives Results - Implements timely accessibility improvements and content enhancements. Instills Trust - Demonstrates accountability in ensuring compliance and equitable access to information. Knowledge ADA and WCAG 2.1 accessibility standards and guidelines Web content management systems and digital publishing workflows User experience (UX) and information architecture principles Plain language and inclusive content design practices Accessibility testing methodologies and tools Skills Accessibility auditing and remediation Content editing and optimization for the web UX evaluation and usability testing Graphic design with accessibility considerations Stakeholder training and facilitation Abilities Ability to identify and resolve accessibility barriers in digital content Ability to translate technical standards into practical guidance Ability to manage multiple projects and priorities in a part-time capacity Ability to collaborate across cross-functional teams Ability to analyze data and user feedback to inform improvements Tools & Equipment Accessibility testing tools (e.g., WAVE, Axe, Siteimprove) Content Management Systems (CMS) platforms Web analytics tools (e.g., Google Analytics) Design tools (e.g., Adobe Creative Suite, Figma) Microsoft Office/collaboration tools (Teams, SharePoint) Requirements Type Category Qualification Description Competency Required Skills Architecture Web Services and Windows Services No

Job DescriptionJob Description Full Job Description: The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. ESSENTIAL JOB FUNCTIONS Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems Printers and Scanners Audio / Video equipment use and setup User VOIP desk-sets Document Camera Audio listening equipment General presentation software May be asked to host remote video proceedings in special circumstances Must be able to diagnose and fix tier 1 computer issues. Assists with help desk tier 1 trouble tickets. Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues. Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state. Supports hardware (e.g. Mixer) and software used to take an electronic record. Helps ensure that all information systems operate in a secure, reliable manner. Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status. Assists in drafting and documenting department and operational procedures. Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology. Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch. Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc. OTHER DUTIES AND RESPONSIBILITIES Performs other duties as required. Significant amount of reimbursed in-state travel required. The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned. KNOWLEDGE, SKILLS AND ABILITIES Basic working knowledge of audio equipment required. Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.). Ability to work in high stress environments required. Must have and maintain a valid driver's license. Ability to communicate in layman terms to users Ability to learn and retain technical training. Ability to plan, prioritize, and complete varied and competing work assignments. Ability to work with modern audio/video/computer equipment and technologies. Outstanding communication and people skills. Excellent time management skills. Excellent customer service skills. Ability to see a project through completion. Excellent problem-solving abilities and creative thinking abilities. Knowledge of outdated, current, and upcoming technology equipment and software. RequirementsTop 3 Skills: Experience with and supporting videoconferencing equipment and audiovisual equipment. Basic working knowledge of audio equipment. Experience diagnosing and fixing tier 1 computer issues.

Job DescriptionJob Description Scrum Master Advanced Summary: We are looking for an experienced Scrum Master to coach, oversee, and guide agile (Scrum/Kanban) teams. The Scrum Master's responsibilities will include ensuring that development teams follow appropriate agile framework values and agile practices (Scrum or Kanban), mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. Responsibilities: Guide and support Agile teams by facilitating Scrum ceremonies, and team level PI planning activities Servant Leader building and cultivating high-performing teams by creating a safe environment of trust and transparency. Coach teams toward higher levels of maturity, predictability, and self organization. Ensure healthy backlogs, clear priorities, and well understood work. Support & coach the team in cultivating a refined, ready backlog and writing clear, concise testable acceptance criteria. Ensure teams are delivering work in alignment with sprint goals and release timelines. Remove any impediments or roadblocks that may affect the team's ability to deliver. Partner with leadership to resolve dependencies and constraints. Leverage data to develop and report key metrics to inform decisions and improvements. Advocate for continuous improvement, using metrics and data-driven insights Coach team members on Agile principles, practices, and frameworks. Foster a culture of accountability, transparency, and continuous learning. Organize and conduct training sessions to enhance team members skills in Agile methodologies Utilize tools such as Jira to measure and analyze key Agile metrics to drive continuous team improvement Foster a culture of continuous improvement by identifying and implementing process improvements and Agile best practices. Facilitate communication and collaboration between teams and individuals, promoting a positive and productive work environment. Qualifications: Bachelor's degree in computer science, information technology, or a relevant field preferred Scrum Master Certification Proven experience as a Scrum Master or Agile Coach for software development teams Working knowledge of other agile frameworks (e.g., Kanban, Lean) and their application is a plus Experience with Agile project management tools and software development methodologies Strong facilitation and leadership skills, with the ability to foster collaboration and build effective working relationships. Excellent communication, interpersonal, and conflict-resolution skills Ability to adapt and be flexible in a fast-paced and changing environment Strong problem-solving and decision-making abilities