Educational Testing Service (ETS)

Job DescriptionJob DescriptionAbout ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL , TOEIC , GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. POSITION SUMMARY: The Digital Workplace AI Engineer/Developer leads the design and implementation of enterprise AI copilots and intelligent agents that simplify and accelerate work across the organization. This role builds agentic systems that automate workflows, integrate deeply with Microsoft and Anthropic AI ecosystems-including Microsoft 365, Power Platform, and Claude AI-and securely connect to internal and third party services. The ideal candidate translates business needs into scalable, production grade AI solutions while promoting strong engineering and responsible AI standards. Working closely with partners across technology, product management, security, and legal teams, the engineer/developer ensures solutions align with company policies and enables efficient, compliant use of AI. Key responsibilities include solution architecture and technical configuration, user enablement and support, change management, training, and continuous optimization of AI-powered experiences. This position partners with IT, HR, finance, compliance, and business leaders to ensure secure, ethical, and effective adoption of AI. We seek an AI expert who can lead operational, engineering, and security enablement across both Microsoft and Anthropic platforms, ensuring AI-driven productivity tools are impactful, trustworthy, and scalable. If you are passionate about driving AI transformation in the digital workplace, this role is for you. PRIMARY RESPONSIBILITIES: • Architect, develop, and deploy intelligent agents, copilot experiences, claude solutions that automate tasks, support decision-making, and improve end-user productivity. • Design agent workflows, tool use, and orchestration patterns to enable reliable, multi-step automation (including error handling, observability, and guardrails). • Integrate solutions across Microsoft 365 (Teams, SharePoint, Outlook), Power Platform (Power Apps, Power Automate, Power Virtual Agents), Claude AI (from Anthropic) to deliver AI-enabled automation at scale. • Build and maintain secure, production-ready integrations with enterprise systems and third-party services via RESTful APIs and event-driven patterns. • Partner with product, UX, and engineering stakeholders in an agile environment-contributing to planning, estimation, reviews, and iterative delivery. • Champion quality and operational excellence through testing, CI/CD, performance tuning, documentation, and continuous improvements informed by telemetry and user feedback. • Implement, monitor and provide continuous improvement of digital workplace technologies (Microsoft 365 services and collaboration services) • Work with IT and business stakeholders to document and refine Copilot use cases across departments (e.g., customer service, legal, HR). Monitor adoption metrics and KPIs using Copilot dashboards and analytics tools. • Maintain Copilot Studio agents and connectors for integration with internal data sources and workflows. Develop prompt libraries and role-specific templates to boost user productivity. ? Act as an expert on Copilot capabilities, offering guidance and support to end users. Assist and Oversee a Center of Excellence to ensure end users and Copilot Champions have access to current information. • Collaborate with engineering teams to enhance Copilot performance and address technical issues. Develop and enforce data protection policies, including access controls, prompt injection defenses, and content filtering. • Ensure adherence to enterprise security standards and regulatory requirements (e.g., SOC 2, GDPR). Maintain ethical standards and comply with all applicable laws and regulations relevant to your job function. • Conduct enablement sessions, create best practices documentation for responsible AI usage, and stay updated with Microsoft Copilot changes and AI trends. Collaborate with service delivery partners to manage and secure digital workplace technologies. • Stay informed about emerging technology trends and identify opportunities to enhance continuous improvement initiatives. Collaborate with architecture teams to contribute to the technology roadmap. Lead and participate in technology proof of concepts (POCs) and pilot projects. Oversee the planning and implementation of new or upgraded technology services. KNOWLEDGE/SKILLS: • Education: Bachelor's degree in computer science, Software Engineering, or a related field (or equivalent practical experience). • Experience: 8+ years of professional software development experience, ideally delivering enterprise productivity, collaboration, or workflow automation solutions. • LLM and AI experience: Experience designing and evaluating LLM-powered conversational experiences, including prompt and tool design, retrieval-augmented generation (RAG), and response quality measurement. • Microsoft 365 and Power Platform: Strong hands-on experience across Microsoft 365 and Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents), building and deploying production solutions. • Proven experience supporting Microsoft 365 Copilot, including the Researcher agent and Copilot Studio, with the ability to configure, govern, and operate Copilot solutions in an enterprise tenant environment. • Hands?on experience enabling and using Anthropic' s Claude models (including within Microsoft 365 Copilot), understanding tenant?level enablement, data?handling implications, and multi?model AI support. • AI Engineering: Proven experience building AI-powered applications, bots, copilots, or agentic workflows; strong proficiency in at least one modern language (e.g., Python or C#) and experience with AI frameworks and/or APIs. • Integrations: Deep understanding of web services and integration patterns, including RESTful APIs, authentication/authorization, and secure data handling. • Delivery and Operations: Experience with agile methodologies (Scrum/Kanban) and CI/CD; ability to ship iteratively while maintaining reliability, security, and maintainability. EDUCATION AND EXPERIENCE: • Advanced education: Master's degree in computer science or a related field (preferred) • EdTech exposure: Experience in educational technology environments or projects, translating learning and administrative needs into practical automation and assistant experiences. • Technical leadership: Demonstrated leadership through architecture ownership, mentoring, and raising engineering standards across a team. • Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and collaborate effectively across functions. • Customer Focused: Keeps the employee experience at the forefront when participating in pilots, during incident escalation and resolution, and all aspects of service delivery. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate. Salary Range: $132,000 - $142,000 ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.