DAN Solutions

Job DescriptionJob Description REQUIRES AN EXISTING/ACTIVE TS/SCI WITH CI POLYGRAPH - NO REMOTE WORK, MUST WORK ON SITE Job Description Capabilities and Additional Requirements • Participate in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations. • Participate in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications, and Interface Control Documents. • Participate in interface definition, design, and changes to the configuration between affected groups and individuals throughout the life cycle. • Derive from the system requirements an understanding of stakeholder needs, functions that may be logically inferred and implied as essential to system effectiveness. • Derive lower-level requirements from higher-level allocated requirements that describe in detail the functions that a system component must fulfill, and ensure these requirements are complete, correct, unique, unambiguous, realizable, and verifiable. • Generate alternative system concepts, physical architectures, and design solutions. • Develop system design solution that satisfies the system requirements and fulfills the functional analysis. • Develop derived requirements for Information Assurance Services (Confidentiality, Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms; and Security Mechanism Technology. Review and provide input to program and contract work breakdown structure (WBS), work packages and the integrated master plan (IMP). In this role, a typical day will include: Standard Charteristics • Analyze user's requirements, concept of operations documents, and high level system architectures to develop system requirements specifications • Analyze system requirements and leads design and developmnt activities • Guide users in formulating requirements, advises alternative approaches, and conducts feasibility studies • Provide technical leadership for the integration of requirements, design, and technology • Incorporate new plans, designs and systems into ongoing operations • Develop system architecture and system design documentation • Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans • Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts • Responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility • Communicate with other program personnel, government overseers, and senior executivesSkills and Task - Complex • Develops new concepts and processes. • Analyzes root causes and resolves issues. • Supports more junior level technicians and specialists in their activities. • Can perform all tasks of lower-level technicians or specialists. Training and Certifications: • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order

Job DescriptionJob Description POSITION CONTINGENT ON FUNDING/AWARD High-Level Description: The Infrastructure Services Lead (ISL) is the operational focal point for enterprise infrastructure services, responsible for real-time incident response, inter-service coordination, and maintaining system availability across the Department of Defense IT environment. Detailed Description: The ISL serves as the first line of defense in identifying, assessing, and escalating infrastructure service issues within the IT Operations Center. This role provides Tier 2/3 support and engages subject matter experts (SMEs) when required to resolve escalated issues. The ISL collaborates closely with Network, Cyber, Deskside, and Service Desk leads, as well as the Battle Captain (BC), to ensure rapid response and restoration of services. The ISL coordinates all planned and emergency maintenance actions with NGA, develops knowledge articles with the Operations Support Team, and activates crisis action teams as needed. The ISL uses ServiceNow for incident tracking, escalation, and knowledge management, and leverages Splunk for log analysis and operational monitoring. Additional responsibilities include managing operations metrics, ensuring 99.9% system availability, supporting 24x7x365 coverage, and providing technical oversight and leadership during incident resolution. Requirements: Bachelor's degree in Information Systems, Engineering, or a related field (or equivalent experience). Security+ CE certification and TS/SCI clearance with CI polygraph required. 6+ years of IT operations experience, including 3+ years in an enterprise infrastructure support role. Hands-on experience with ServiceNow for ITSM, incident tracking, change management, and knowledge base development. Experience using Splunk for log correlation, real-time alerting, and operational analysis. Demonstrated ability to lead Tier 2/3 incident response and coordinate root cause analysis in a 24x7x365 environment. Familiarity with ITIL-based service management and enterprise escalation frameworks. Proven ability to activate and lead crisis action teams for high-impact infrastructure issues. Strong communication and briefing skills for both technical teams and executive stakeholders. Ability to manage SLAs, monitor system performance, and collaborate across service lanes and project teams.