Neumo

Job DescriptionJob Description Job Summary: Neumo is seeking an Implementation Engineer. This is a customer-facing engineering role responsible for supporting, designing, and enhancing mission critical software used by clients in live production environments. This position blends senior-level customer support, requirements discovery, hands-on software engineering, and Software Implementation, with a strong focus on customer experience, system reliability, and product evolution. This role serves as a key bridge between customers and internal teams, translating real world customer needs into actionable technical solutions. The ideal candidate is equally comfortable on customer escalation calls and writing production-quality code, and understands the direct business impact that engineering decisions have on enterprise customers. Court Case Management experience is strongly preferred. Duties and Responsibilities: Customer Support & Implementation Implement Change Requests, creating detailed technical specifications, system designs, and user interfaces. Participate in client discovery sessions, demos, and requirement-gathering meetings. Collaborate with Product Management to balance immediate customer needs with long-term platform strategy Diagnose and resolve complex customer-reported issues across application, database, and infrastructure layers. Participate directly in customer calls, escalation meetings, and post incident reviews. Document issues, root causes, and resolutions in Jira or other ticketing systems. Use customer-reported severity and business impact to prioritize triage and fixes. Build and maintain internal knowledge base articles and customer-facing documentation. This is a customer-facing engineering role. Clear, empathetic communication with non-technical users is essential. Perform other duties as assigned. Coding & Implementation Design and develop scalable, maintainable, and secure applications using Java and related technologies. Contribute across both frontend and backend components of the platform. Follow established performance, security, and coding standards. Develop features with a strong focus on usability, accessibility, reliability, and performance. Integration Integrate new functionality into existing systems with minimal disruption to live environments. Coordinate with customer-facing teams to ensure seamless deployments. Assess risk, dependencies, and potential regressions prior to releases. Testing & Quality Assurance Develop and execute comprehensive testing plans, including customer workflow validation. Work closely with QA to communicate feature impact on customer use cases and integrations. Reproduce customer-reported issues by replicating real-world environments whenever possible. Maintenance & Bug Fixes Perform code reviews, refactoring, and optimization to reduce technical debt. Identify and resolve defects with a focus on customer experience. Modernize older code and frameworks as part of ongoing platform improvement. Stay current with technology upgrades and best practices. Application, Database & Operational Performance Optimize application and database performance through profiling and query optimization. Monitor and improve scalability for increasing user loads. Implement performance monitoring and establish SLAs tied to customer experience metrics (uptime, response times). Support server, networking, OS-level configuration, and application security initiatives. Collaboration & Ongoing Training Serve as a technical resource for Sales, Support, and Customer Success teams. Mentor team members through code reviews, retrospectives, and knowledge sharing. Participate in Innovation/Hack Day initiatives. Continuously develop both technical expertise and customer communication skills. Proficiency with databases (Oracle, SQL Server) and issue tracking tools (Jira preferred) Excellent verbal and written communication skills Ability to manage competing priorities in a fast-paced, customer-driven environment Education and Experience: 5+ years of combined experience in customer support, software engineering, or customer-facing technical roles Strong experience troubleshooting production systems Court Case Management system experience Experience in SaaS, public sector, government technology, or enterprise software Prior customer-facing engineering, professional services, or solutions engineering experience Experience supporting live customer environments with strict uptime requirements Familiarity with SQL, Linux, and cloud-based systems Knowledge, Skills and Abilities: Languages: Java, Kotlin, JavaScript, TypeScript, HTML/CSS Front-End Frameworks: Angular, NgRx, React, Redux, GraphQL Databases: Oracle, SQL Server, MongoDB, Redis Other Frameworks: ActiveMQ, MuleESB Cloud Platforms:AWS, Azure Work Environment: Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer. Physical Demands: Must be able to remain seated for extended periods. Regular use of a computer and other office machinery, such as printers and copy machines. Occasional movement around the office. Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Job DescriptionJob Description Job Summary: Neumo is seeking an Implementation Engineer. This is a customer-facing engineering role responsible for supporting, designing, and enhancing mission critical software used by clients in live production environments. This position blends senior-level customer support, requirements discovery, hands-on software engineering, and Software Implementation, with a strong focus on customer experience, system reliability, and product evolution. This role serves as a key bridge between customers and internal teams, translating real world customer needs into actionable technical solutions. The ideal candidate is equally comfortable on customer escalation calls and writing production-quality code, and understands the direct business impact that engineering decisions have on enterprise customers. Court Case Management experience is strongly preferred. Duties and Responsibilities: Customer Support & Implementation Implement Change Requests, creating detailed technical specifications, system designs, and user interfaces. Participate in client discovery sessions, demos, and requirement-gathering meetings. Collaborate with Product Management to balance immediate customer needs with long-term platform strategy Diagnose and resolve complex customer-reported issues across application, database, and infrastructure layers. Participate directly in customer calls, escalation meetings, and post incident reviews. Document issues, root causes, and resolutions in Jira or other ticketing systems. Use customer-reported severity and business impact to prioritize triage and fixes. Build and maintain internal knowledge base articles and customer-facing documentation. This is a customer-facing engineering role. Clear, empathetic communication with non-technical users is essential. Perform other duties as assigned. Coding & Implementation Design and develop scalable, maintainable, and secure applications using Java and related technologies. Contribute across both frontend and backend components of the platform. Follow established performance, security, and coding standards. Develop features with a strong focus on usability, accessibility, reliability, and performance. Integration Integrate new functionality into existing systems with minimal disruption to live environments. Coordinate with customer-facing teams to ensure seamless deployments. Assess risk, dependencies, and potential regressions prior to releases. Testing & Quality Assurance Develop and execute comprehensive testing plans, including customer workflow validation. Work closely with QA to communicate feature impact on customer use cases and integrations. Reproduce customer-reported issues by replicating real-world environments whenever possible. Maintenance & Bug Fixes Perform code reviews, refactoring, and optimization to reduce technical debt. Identify and resolve defects with a focus on customer experience. Modernize older code and frameworks as part of ongoing platform improvement. Stay current with technology upgrades and best practices. Application, Database & Operational Performance Optimize application and database performance through profiling and query optimization. Monitor and improve scalability for increasing user loads. Implement performance monitoring and establish SLAs tied to customer experience metrics (uptime, response times). Support server, networking, OS-level configuration, and application security initiatives. Collaboration & Ongoing Training Serve as a technical resource for Sales, Support, and Customer Success teams. Mentor team members through code reviews, retrospectives, and knowledge sharing. Participate in Innovation/Hack Day initiatives. Continuously develop both technical expertise and customer communication skills. Proficiency with databases (Oracle, SQL Server) and issue tracking tools (Jira preferred) Excellent verbal and written communication skills Ability to manage competing priorities in a fast-paced, customer-driven environment Education and Experience: 5+ years of combined experience in customer support, software engineering, or customer-facing technical roles Strong experience troubleshooting production systems Court Case Management system experience Experience in SaaS, public sector, government technology, or enterprise software Prior customer-facing engineering, professional services, or solutions engineering experience Experience supporting live customer environments with strict uptime requirements Familiarity with SQL, Linux, and cloud-based systems Knowledge, Skills and Abilities: Languages: Java, Kotlin, JavaScript, TypeScript, HTML/CSS Front-End Frameworks: Angular, NgRx, React, Redux, GraphQL Databases: Oracle, SQL Server, MongoDB, Redis Other Frameworks: ActiveMQ, MuleESB Cloud Platforms:AWS, Azure Work Environment: Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer. Physical Demands: Must be able to remain seated for extended periods. Regular use of a computer and other office machinery, such as printers and copy machines. Occasional movement around the office. Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Job DescriptionJob Description Job Summary: We are seeking a data driven Economic Forecaster to lead revenue projection efforts. This role is responsible for analyzing historical transaction data, monitoring legislative changes, and developing predictive models to estimate future sales tax liabilities. The position collaborates closely with the Data & Analytics team members, Client Services Executives, and Client Success Managers to deliver timely, accurate, and innovative revenue consulting support to local government clients, along with other duties as assigned. Duties and Responsibilities: Conduct in-depth data analyses and related research using traditional and advanced methods for various research and consulting projects. Forecast local government tax revenue with relevance to business trends, market analysis and socio-economic factors. Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures. Provide advice and technical assistance to clients and team members. Perform "Actual vs. Forecast" reconciliations to identify trends, anomalies, or shifts in consumer behavior. Process special requests with urgency from in-house client representatives and/or external clients via email, phone or in-person verbal communication. Assist/execute all aspects of the Sales Tax Analysis & Reporting/Clearview production. Continually update and standardize data sets and resolve anomalies. Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations. Work with IT department when necessary to resolve problems and implement improvements. Demonstrate the principles of good customer service to all customers and colleagues. Demonstrate compliance with all company policies and/or regulations. Perform other duties as assigned. Education and Experience: Bachelor's degree in finance, accounting, economics, data analytics, or equivalent experience (5-7 years). Proficiency in Microsoft Office applications. Advanced Excel skills preferred, VBA experience a plus. Previous experience in business analysis preferred. Previous experience creating presentations including data research and/or updating previously used templates. Experience with SQL, Python, or R is beneficial. Knowledge, Skills and Abilities: Professional, dependable, and customer oriented. Self starter with strong organizational and planning skills. Highly analytical, detail oriented, extremely flexible, responsive, and a keen sense of urgency Demonstrate a disciplined approach to task management, with the ability to remain undistracted by competing priorities and surroundings Able to work effectively both independently and within a team. Strong communication skills, including clear verbal communication and effective presentation abilities. Strong writing skills, including grammar, clarity, and ability to communicate complex data. Working knowledge of Microsoft Outlook, Excel, and PowerPoint. Curious, investigative mindset-capable of identifying root causes behind shifts in tax revenue. Ability to translate complex data into clear, actionable insights for non technical audiences. Effective multitasking and time management capabilities. Ability to learn and use multiple in house software tools. Commitment to producing high quality, accurate work. Willingness to work overtime as necessary to meet deadlines. Advanced knowledge of Microsoft Excel is desired. Proficiency with VBA is a plus. Work Environment: The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer Physical Demands: Must be able to remain in a stationary position for most of the day Constantly operates a computer and other office productivity machinery, such as a printer/copy machine This position needs to occasionally move about inside the office The person in this position frequently communicates via telephone Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.