BayNova LLC

Job DescriptionJob DescriptionBayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills. Powered by JazzHR hhLQ593l41

Job DescriptionJob DescriptionBayNova is seeking a Junior Network Engineer to join our IT Infrastructure Team in support of a federal government customer. This is a hybrid role, primarily performed remotely however will work on rotation with 1 to 3 days per week on-site in Alexandria, VA. Job Responsibilities: The ideal candidate will be involved with the creation of procedures, identifying, troubleshooting and resolving problems, and assuring that requirements are met for new and existing systems in support of engineering and installation. This position provides hands on technical support and managerial direction for the global network infrastructure of a large Federal Government agency. Additionally, this individual should have experience with the setup and maintenance of VPN tunnels, vLAN configurations, wireless network configurations, IPv6 and IPv4 (including complex sub-netting) and network security (Cisco ASA Firewalls, ACLs, IPsec, and other encryption methodologies). Requirements: 2+ years of network administration Assist in configuring and maintaining AWS VPCs, subnets, route tables, and security groups under senior engineer supervision. Support the monitoring and troubleshooting of AWS network connectivity issues using CloudWatch, VPC Flow Logs, and other native tools. Aid in the setup of site-to-site VPNs and Direct Connect links between on-premise infrastructure and AWS cloud environments. Perform routine audits of network access control lists (ACLs) and security group rules to ensure compliance with organizational policies. Collaborate with cloud engineers to support hybrid network architecture and ensure consistent network performance across AWS and on-prem environments. Document AWS network configurations, changes, and topology diagrams for operational and compliance purposes. Assist in managing Elastic IP addresses, NAT gateways, and internet gateways to support scalable AWS deployments. Participate in the implementation of AWS Transit Gateway configurations to optimize inter-VPC connectivity. Provide Tier 1 support for cloud network incidents and escalate complex issues to senior network or cloud engineers. Support the deployment and testing of network automation scripts using AWS CLI, CloudFormation, or Terraform under guidance. Experience with enterprise class Cisco routers and switches, installation, configuration, hardware/software updates and patching, advanced troubleshooting skills, including the ability to capture and analyst packet level data (i.e. Wireshark PCAPS) Experience with network management tools such Cisco Prime Experience with network monitoring tools, e.g., RiverBed, Netflow, TAPs and SPANs Experience with VPN's and other remote access applications Experience with wireless network configurations and installation Knowledge of Switches, Routers, Firewalls, LAN, WAN, TCP/IP, UDP, QoS Must demonstrate advanced understanding of TCP/IP including layer 2/3 VLANs and routing protocols such as BGP, EIGRP, OSPF, RIP Ability to express complex technical concepts effectively, both verbally and in writing Must be available for weekend and evening work if required Must be able to document in detail all implementations and projects Must be able to obtain a Public Trust Clearance Desired Certifications: Cisco Certified Network Associate (CCNA) Powered by JazzHR BKcNzZL8JG