Ainsworth Game Technology

Job DescriptionJob Description POSITION SUMMARY The IT Helpdesk Support Specialist I will assist with troubleshooting and maintaining computers, printers, scanners, and related software applications. This position will need excellent problem-solving, communication, interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. This position primarily supports our Las Vegas office and remote end-users located within the United States. Reports to: Global IT Helpdesk Manager MAIN RESPONSIBILITIES Provide phone and email support to all internal users, assisting with PC, peripherals, mobile devices, and system software issues in a timely manner. Troubleshoot problems through to resolution. Knowledgeable in the field of IT to solve basic to moderate IT issues without additional assistance from other team members while also providing a high level of customer service at all times. Install, repair and service computers and associated equipment. Maintain accurate records of IT assets including specifications, serial numbers, licensing (non-departmental), service histories, warranties, and allocation. Ensure IT policies are adhered to, including access to and usage of resources. Coordinate and supervise contractors/vendors onsite jobs. Aid in testing new equipment, software, and systems. Demonstrate sound knowledge of the following: Windows OS and other windows applications, including networking experience PC hardware and software knowledge (e.g., Microsoft) Microsoft Office 365 VM Environment (an advantage) Enterprise Endpoint Security (an advantage) Other IT duties as assigned. JOB REQUIREMENTS Education/Experience Bachelor/Associates degree in IT field, preferred. IT related certification CompTIA A+, Network+, Security+, ITIL, or MCP, preferred. Minimum of 1 year in customer service role within an IT support team. Minimum of 1 year in troubleshooting and break/fix of PC and IT infrastructure. Minimum of 1 year in technical documentation or knowledge share. Knowledge & Skills Working knowledge of Windows 11, Active Directory (AD), and desktop technologies. User-level knowledge of MS Office Applications. Excellent written and verbal communication skills in English. Excellent hands-on and problem-solving abilities. Self-starter, dependable, and completing tasks with accuracy and attention to detail. Familiarity with ITIL or IT resolution methodology. Must respect and follow internal IT Policy and Procedures. PHYSICAL REQUIREMENTS Must be able to lift and transport equipment weighing up to 50 lbs. Position requires frequent walking between departments and offices. Sufficient physical ability and mobility to work in an office environment. Ability to sit for prolonged periods of time while working at a computer. Visual acuity to read information on a screen. ADDITIONAL REQUIREMENTS The successful candidate must be able to obtain and maintain a Nevada Gaming registration. Position is onsite full-time.