Agil3 Technology Solutions (A3T)

Job DescriptionJob DescriptionAs the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members. You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort. Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally. Job Duties: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours. Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation. Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community. Provide O&M support for desktop, laptop, and tablet information systems. Image information systems using the government-provided operating system image Provide onboarding and provisioning of new accounts and deprecation for users departing the organization. Submit tickets for all reported incidents, work orders, and service requests. As required, provide surge support to NSGB for users participating in court hearings, trial activities, and other events. Provide VTC support for scheduling, call setup, testing, and troubleshooting measures. Facilitate mapping and troubleshooting user access to shared network resources. Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures. Support software requests, installation, and troubleshooting IAW established policies and procedures. Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures. Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. This includes port activation requests, connectivity, and trouble ticket submission. Troubleshoot all information system hardware line replaceable units (LRU). Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices. The contractor will procure replacement parts (e.g. Fuser) and other consumables (e.g. Toner) on a cost-reimbursable basis as required. Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout Guantanamo Bay, Cuba, will require the contractor to use Government vehicles in NSGB and to sign an indemnity agreement. As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training. Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues. Government-provided tools include, but are not limited to, the following: (1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and (2) Microsoft SharePoint as a knowledge management repository for SOP's. Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered. Utilize ITIL best practices to enhance and optimize the services provided to end users. Manage the implementation of an enterprise knowledge base and knowledge management best practices. Coordinate with support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. Resolve customer issues effectively or escalate them to appropriate support tiers. Work with management in assessing staff performance/reviews/changes. Assist in the professional and technical development of the team Requirements: Shall possess a TOP SECRET w/ SCI Eligible security clearance Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to manage teams of up to 5 technicians. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Education and Experience: Bachelors in Engineering, Computer Science, or other related fields. Bachelors with 6-8 years of experience, or a Master's with 4-6 years of experience Required Certifications: DoD8570.01M IAT Level II (one of the following): CCNA Security CySA+ GICSP GSEC SSCP CND Security + CE HDI or A+ related certifications relevant to personnel roles/responsibilities Preferred Certification: DoD8570.01M IAT Level III (one of the following): CASP+ CCNP Security CISA CISSP (or Associate) GCED GCIH CCSP VCP (VMware Certified Professional - Data Center Virtualization or End User Computing) ITIL Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking , and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR 1xw4kXK6Ls

Job DescriptionJob DescriptionAgil3 Technology Solutions (A3T), a fast-growing firm, specializes in IT/Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. We provide customer-centric services and focus resources to exceed expectations; and ensure our customers, employees, and other stakeholders are the focal point of all decisions and actions. The Windows Vulnerability Analyst serves as a technical specialist for Operating System (OS) assets, with a focus on the Windows environment. This role is responsible for identifying and mitigating security vulnerabilities, analyzing the risk of changes, and ensuring compliance with security standards across NIPRNet, SIPRNet, and isolated/cloud environments. Key Responsibilities Serve as an OS technical specialist with a focus on Microsoft Windows Server environments. Review, identify, and report problems with the installation and operations of OS assets and potential security vulnerabilities. Identify, monitor, analyze, and report on the status of all OS vulnerabilities (including Windows, Unix, Mainframe, etc.). Assess, audit, and validate compliance with OS SRGs and STIGs. Determine the impact and risk of submitted change requests and participate in meetings to provide cyber oversight for OS changes. Recommend security countermeasures to mitigate identified risks. Provide recommendations for OS vulnerability analysis, guidance, and deficiency resolution to DISA customers and Mission Partners. Minimum Qualifications Education: Bachelor's degree or equivalent work experience. Certification: Current DoD 8570/8140 compliant certification. Experience: Five or more years of relevant/recent experience with Microsoft Windows Server, .NET Framework, IIS, and cybersecurity. Three or more years of relevant/recent experience with Microsoft Office products. Security Clearance: SecretCompany Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking , and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR HxUhFToliu

Job DescriptionJob DescriptionHybrid - (on-site with partial remote support) Job Description The IT Technician is responsible for the operation, maintenance, security, and compliance of a small-business enterprise IT environment supporting company-owned laptops, a network router and switch, and cloud-based applications. The candidate will manage all aspects of the network, IT equipment, and cybersecurity while providing client administration for Microsoft laptop systems, to include identifying and resolving any degradation, unusual activities or system downtime. This position ensures systems are secure, available, documented, and compliant with NIST SP 800-171 Revision 2 and Cybersecurity Maturity Model Certification (CMMC) Level 2 requirements. The IT Technician supports daily operations, cybersecurity controls, and audit readiness activities and serves as a technical point of contact during internal reviews and external assessments. Essential Duties and Responsibilities Configure, deploy, and maintain company-owned laptops used within the IT environment Ensure endpoint encryption, patching, and security configurations are applied and maintained Administer and monitor network components including router, switch, and firewall services Maintain network segmentation and access controls protecting government information Support physical security controls related to IT infrastructure Support cloud-hosted applications used for business and CUI processing Manage user accounts, access permissions, and authentication mechanisms Monitor system and network logs for security-related events Respond to security alerts and escalate incidents as required Support vulnerability scanning, remediation, and verification activities Maintain documentation required for NIST SP 800-171 and quality-related compliance Support security awareness and insider threat training initiatives Maintain accurate hardware and software inventories Qualifications & Requirements: Must be able to handle Controlled Unclassified Information (CUI); active Secret-level or higher clearance preferred Bachelor's Degree in Computer Science, Information Systems or related field of study, OR six (6) years related IT experience. Windows workstation administration Basic networking concepts (TCP/IP, routing, switching) and firewall administration Endpoint security and encryption technologies Cloud identity and access management Log monitoring and basic security event analysis Working knowledge of NIST SP 800-171 and CMMC requirements CompTIA Security+ and Network+ desired. Relevant cloud certifications a plus Ability to lift and move IT equipment up to 40 pounds Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking , and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR aB20NvKnsK