Alyn, Patrick and Associates, Inc.

Sr Telecommunications Technical Support Engineer Dallas, TX or Remote ABOUT THE ROLE This position is part of a global telecommunications and digital infrastructure services environment, supporting end-to-end solutions that ensure operational integrity and enable digital transformation. The organization supports engineering, deployment, logistics, monitoring, and technical support across telecom, mobility, and emerging technology sectors. The team focuses on network assurance, field services, and advanced analytics to help customers optimize performance, reduce downtime, and scale effectively in complex connectivity environments. JOB SUMMARY The Senior Telecommunications Technical Support Engineer is responsible for providing Tier II and Tier III expert-level remote technical support, troubleshooting, and repair for telecommunications platforms. This role requires deep technical expertise to identify root causes of failures and execute corrective actions to restore service. The position involves resolving complex, systemic, and large-scale network issues and outages. Additionally, the senior engineer provides technical guidance to team members and develops documentation and job aids outlining processes and procedures. ESSENTIAL FUNCTIONS Remote Technical Support and Troubleshooting Provide remote technical support across a broad range of telecommunications platforms as a subject matter expert. Perform advanced and intermediate-level troubleshooting, including for platforms without established procedures. Utilize specialized knowledge and experience to identify root causes and restore functionality. Documentation Develop and maintain documentation for telecommunications systems, configurations, procedures, and support activities. Test and validate new telecom equipment and software releases. Document all troubleshooting, testing, and research activities within a ticketing system. Incident Response Respond to incidents in a timely manner. Perform root cause analysis and document findings. Telecom Technology Stay current with advancements in telecommunications technology. Recommend system upgrades and improvements where appropriate. Provide technical guidance, training, and support to team members. QUALIFICATIONS Education & Certifications Associate's or Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field preferred. Certifications in Electronic Engineering/Technology preferred. Experience 10+ years of experience performing OEM-level troubleshooting and repair for supported systems. Telecommunications carrier and/or OEM experience preferred. Experience working both with and without documented procedures preferred. Experience with EMS systems, network management, and monitoring tools. Demonstrated ability to trace complex network issues across multiple platforms and determine root cause. Technical Skills Subject matter expert understanding of telecommunications systems and protocols, including: Nokia 7450 ESS 7750 SR 7950 XRS Switched Ethernet MPLS IP services Strong analytical and problem-solving skills Ability to manage multiple tasks and prioritize effectively Strong written and verbal communication skills Ability to create clear technical documentation and instructions Excellent customer service skills and proactive problem-solving approach Proficiency with computer systems, databases, and Microsoft Office products Experience training and mentoring team members Availability for on-call support and non-traditional work hours when required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age or veteran status.