GardaWorld Security Services U.S.
Richmond, Virginia
Job Description: GardaWorld Security Services is Now Hiring a GSOC Dispatch Officer! Ready to suit up as a GSOC Dispatch Officer? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Dispatch Officer, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. What's in it for you: Site Location: Richmond, VA Set schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currently Competitive hourly wage of $23.28/Hour (DailyPay is available for GardaWorld employees!) A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options Career growth opportunities at GardaWorld Uniform provided at no cost ESSENTIAL JOB DUTIES AND RESPONSIBILITIES : Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned SRO's will be assigned to train at 3 locations extending across the Greater Richmond area. Shifts of 8 - 12 hours Must be able to accept last-minute assignments due to call-offs or No Call No Shows Handle calls for service; intake of media and emergency calls Complete daily reporting; incident Report input and approval Notification elevation, upon approval; mass notification/Everbridge Conduct travel security reviews Red Tag/Hot Works reporting Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.) BASIC QUALIFICATIONS : To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Formal Education, Licenses, and Certifications Required: Must pass a skills-based assessment called "Criticall", which is administered after successful completion of the interview process. Must possess a high school diploma or equivalent Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Type and Length of Specific Experience Required: Work experience must include of the following: Demonstrated analytic and critical thinking skills and ability to prepare reports Ability to use logic and reasoning to reach conclusions and approaches to problem solving Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks) Ability to communicate effectively with IT and Security Systems professionals Demonstrated ability to operate radio, telephone equipment and/or console monitors Ability to adapt in a dynamic work environment while possibly working under pressure Knowledge and Skills Required: Proficient computer skills including Microsoft Office applications Ability to prioritize workload based on urgency Effective oral and written communication Planning and organizing Proficiency with Microsoft Office Applications Problem solving Active listening Assess and evaluate situations effectively Synthesize facts, concepts, principles Identify critical issues quickly and accurately Compile, sort, and interpret data Research, investigate, compile information Mediate conflict with tact, diplomacy Write informatively, clearly, and accurately Advanced Creativity Multi-tasking Setting and achieving goals Logical/linear thinking Attention to detail Choosing from/among alternatives OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present. Associate degree or higher in Criminal Justice, Communications, or related field Verifiable and successful security experience Professional training and/or education in one or more of the following: Customer service Dispatch operations Security and/or emergency services Documented experience and competency in the following Security Software Systems: Access Control/ID systems (e.g., ProWatch) Alarm Receiving Automation software (e.g., Onyx Works) Incident Management and computer assisted dispatch software CCTV/Video Management systems (e.g., MaxPro) Mass Notification systems (specifically, Everbridge) Business Intelligence and Travel Tracking (e.g., iJet and NC4) Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment PHYSICAL REQUIREMENTS AND ENVIRONMENT: Environment: Office; minimal to no exposure to extreme temperatures is expected Major activity: Working on PC and using telephone/radio while sitting Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching Must be able to submit to drug screening to the extent permissible by law Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions If you want a real career opportunity where you're part of a dynamic supportive team that's dedicated to your success, check us out. We're a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you'll have plenty of room to grow - and that's just for starters. Explore your future with us today. Work today, get paid today, with DailyPay! GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work. If you're hired for a role at GardaWorld, you'll never have to wait for a paycheck again! DailyPay's most used features include: PAY: Get instant access to your money as you earn it SAVE: Automatically save a portion of every paycheck BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses 116404
Job Description: GardaWorld Security Services is Now Hiring a GSOC Dispatch Officer! Ready to suit up as a GSOC Dispatch Officer? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Dispatch Officer, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. What's in it for you: Site Location: Richmond, VA Set schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currently Competitive hourly wage of $23.28/Hour (DailyPay is available for GardaWorld employees!) A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options Career growth opportunities at GardaWorld Uniform provided at no cost ESSENTIAL JOB DUTIES AND RESPONSIBILITIES : Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned SRO's will be assigned to train at 3 locations extending across the Greater Richmond area. Shifts of 8 - 12 hours Must be able to accept last-minute assignments due to call-offs or No Call No Shows Handle calls for service; intake of media and emergency calls Complete daily reporting; incident Report input and approval Notification elevation, upon approval; mass notification/Everbridge Conduct travel security reviews Red Tag/Hot Works reporting Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.) BASIC QUALIFICATIONS : To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Formal Education, Licenses, and Certifications Required: Must pass a skills-based assessment called "Criticall", which is administered after successful completion of the interview process. Must possess a high school diploma or equivalent Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Type and Length of Specific Experience Required: Work experience must include of the following: Demonstrated analytic and critical thinking skills and ability to prepare reports Ability to use logic and reasoning to reach conclusions and approaches to problem solving Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks) Ability to communicate effectively with IT and Security Systems professionals Demonstrated ability to operate radio, telephone equipment and/or console monitors Ability to adapt in a dynamic work environment while possibly working under pressure Knowledge and Skills Required: Proficient computer skills including Microsoft Office applications Ability to prioritize workload based on urgency Effective oral and written communication Planning and organizing Proficiency with Microsoft Office Applications Problem solving Active listening Assess and evaluate situations effectively Synthesize facts, concepts, principles Identify critical issues quickly and accurately Compile, sort, and interpret data Research, investigate, compile information Mediate conflict with tact, diplomacy Write informatively, clearly, and accurately Advanced Creativity Multi-tasking Setting and achieving goals Logical/linear thinking Attention to detail Choosing from/among alternatives OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present. Associate degree or higher in Criminal Justice, Communications, or related field Verifiable and successful security experience Professional training and/or education in one or more of the following: Customer service Dispatch operations Security and/or emergency services Documented experience and competency in the following Security Software Systems: Access Control/ID systems (e.g., ProWatch) Alarm Receiving Automation software (e.g., Onyx Works) Incident Management and computer assisted dispatch software CCTV/Video Management systems (e.g., MaxPro) Mass Notification systems (specifically, Everbridge) Business Intelligence and Travel Tracking (e.g., iJet and NC4) Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment PHYSICAL REQUIREMENTS AND ENVIRONMENT: Environment: Office; minimal to no exposure to extreme temperatures is expected Major activity: Working on PC and using telephone/radio while sitting Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching Must be able to submit to drug screening to the extent permissible by law Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions If you want a real career opportunity where you're part of a dynamic supportive team that's dedicated to your success, check us out. We're a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you'll have plenty of room to grow - and that's just for starters. Explore your future with us today. Work today, get paid today, with DailyPay! GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work. If you're hired for a role at GardaWorld, you'll never have to wait for a paycheck again! DailyPay's most used features include: PAY: Get instant access to your money as you earn it SAVE: Automatically save a portion of every paycheck BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses 116404
GardaWorld Security Services U.S.
Richmond, Virginia
Job Description: GardaWorld Security Services is Now Hiring a Watch Commander - GSOC! Ready to suit up as a Watch Commander - GSOC? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Watch Commander - GSOC, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. What's in it for you: Site Location: Richmond, VA Set schedule: Full-time, Sat/Sun 5:30am-1:30pm Mon 1:30pm-10:30pm Tues/Wed 10:30pm-5:30am Competitive hourly wage of $29.82/Hour (DailyPay is available for GardaWorld employees!) A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options Career growth opportunities at GardaWorld Uniform provided at no cost Responsibilities of Watch Commander Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders Perform analysis, planning, and provide direction in order to ensure that the SOC is delivering maximum value to the business Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.) Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and assist in identifying new technologies and upgrades for existing systems Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the SOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the SOC and its role as a central monitoring station Develop training and Standard Operating Procedures (SOPs) for personnel assigned to the SOC and control rooms to facilitate effective performance Supervise SOC personnel on multiple shifts, complete performance appraisals, handling employee complaints and disciplining 9 Other duties as assigned Qualifications of a Watch Commander Minimum five (5) years experience in a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation Work experience must include the following: Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including to executive management Demonstrated analytic and critical thinking skills Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools Demonstration of strong computer skills (hardware, software & network operations) with the ability to communicate effectively with IT and Security Systems professionals Other Related Attributes That Would Enhance Hiring Consideration : Bachelor's Degree in Information Technology or related field • Communication Center supervisory experience • Documented work experience with a UL Certified Central Alarm Receiving Station Documented experience and competency in any of the following Security Software Systems: Access Control/ID systems (ProWatch a plus) Industry simulation software solution Alarm Receiving Automation software (Onyx Works a plus) Incident Management and computer assisted dispatch software CCTV/Video Management systems (MaxProa plus) Mass Notification systems (Everbridge a plus) o Business Intelligence and Travel Tracking (e.g. - iJet, NC4) In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today - this could be more than a job! 26% of our corporate employees started as frontline workers. If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you! GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available. Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment . 116404
Job Description: GardaWorld Security Services is Now Hiring a Watch Commander - GSOC! Ready to suit up as a Watch Commander - GSOC? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Watch Commander - GSOC, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. What's in it for you: Site Location: Richmond, VA Set schedule: Full-time, Sat/Sun 5:30am-1:30pm Mon 1:30pm-10:30pm Tues/Wed 10:30pm-5:30am Competitive hourly wage of $29.82/Hour (DailyPay is available for GardaWorld employees!) A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options Career growth opportunities at GardaWorld Uniform provided at no cost Responsibilities of Watch Commander Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders Perform analysis, planning, and provide direction in order to ensure that the SOC is delivering maximum value to the business Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.) Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and assist in identifying new technologies and upgrades for existing systems Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the SOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the SOC and its role as a central monitoring station Develop training and Standard Operating Procedures (SOPs) for personnel assigned to the SOC and control rooms to facilitate effective performance Supervise SOC personnel on multiple shifts, complete performance appraisals, handling employee complaints and disciplining 9 Other duties as assigned Qualifications of a Watch Commander Minimum five (5) years experience in a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation Work experience must include the following: Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including to executive management Demonstrated analytic and critical thinking skills Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools Demonstration of strong computer skills (hardware, software & network operations) with the ability to communicate effectively with IT and Security Systems professionals Other Related Attributes That Would Enhance Hiring Consideration : Bachelor's Degree in Information Technology or related field • Communication Center supervisory experience • Documented work experience with a UL Certified Central Alarm Receiving Station Documented experience and competency in any of the following Security Software Systems: Access Control/ID systems (ProWatch a plus) Industry simulation software solution Alarm Receiving Automation software (Onyx Works a plus) Incident Management and computer assisted dispatch software CCTV/Video Management systems (MaxProa plus) Mass Notification systems (Everbridge a plus) o Business Intelligence and Travel Tracking (e.g. - iJet, NC4) In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today - this could be more than a job! 26% of our corporate employees started as frontline workers. If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you! GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available. Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment . 116404