LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO ) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Position Summary As a QA Engineer, you will be responsible to assess software quality through automation and manual testing. You will be responsible for creating and sharing the best QA practices within LotusFlare. In this role, you will ensure all processes are well documented. A big part of this role is identifying where it is possible to automate tests and moving to automation in that area. We are looking for a QA engineer in Mexico with expertise and passion for the quality of products. Ultimately, you will ensure that our products, applications, and systems work correctly and gate-keep before shipping the products. Job Responsibilities Review and analyze system specifications Work directly with appropriate stakeholders and development to understand project objectives and approaches of software development projects Develop effective strategies and test plans in collaboration with product managers and engineers Create and execute test cases throughout the development cycle Create reports to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues and identify root causes Conduct pre and post-release/post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Work collaboratively with the development team during all stages of projects to provide in-process testing results Develop and execute automation tests and integrate with existing CI/CD pipeline and test management tools Work collaboratively with the development team during all stages of projects to provide in-process testing results Develop and execute automation tests Job Requirements BE in Computer Science or a related technical field is preferred. At least 6+ years of experience in manual and automation testing. Automation testing experience with Appium and/or Playwright (or any other test automation tool). Experience with project management and test management tools (e.g. Jira, AIO, TestRail, Zephyr, Xray ). Experience with API testing tools such as SOAPUI, Postman (experience with automation of APIs testing is a plus). Experience with version control systems and CI/CD tools (Github Actions, Jenkins ). Familiarity with basic test case management tools and version control systems. Full understanding of Software Development Life Cycle (SDLC) principles. Solid understanding of QA processes, best practices, testing techniques, and methodologies. Ability to adapt to new technologies, tools, and processes. Previous TelCo experience preferred. Attention to Detail: Strong attention to detail to assist in identifying and documenting defects accurately. Communication Skills: Effective written and verbal communication skills to collaborate with team members, developers, and stakeholders. Fluent in English, both written and spoken. Benefits We Have For You Competitive salary package Paid lunch (In the office) Private healthcare Yearly bonus Training and workshopsTruly flexible working hours Top-of-the-class engineers to learn from and work with About Us At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world. Website: LinkedIn: Instagram: Twitter:
04/02/2026
Full time
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO ) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Position Summary As a QA Engineer, you will be responsible to assess software quality through automation and manual testing. You will be responsible for creating and sharing the best QA practices within LotusFlare. In this role, you will ensure all processes are well documented. A big part of this role is identifying where it is possible to automate tests and moving to automation in that area. We are looking for a QA engineer in Mexico with expertise and passion for the quality of products. Ultimately, you will ensure that our products, applications, and systems work correctly and gate-keep before shipping the products. Job Responsibilities Review and analyze system specifications Work directly with appropriate stakeholders and development to understand project objectives and approaches of software development projects Develop effective strategies and test plans in collaboration with product managers and engineers Create and execute test cases throughout the development cycle Create reports to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues and identify root causes Conduct pre and post-release/post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Work collaboratively with the development team during all stages of projects to provide in-process testing results Develop and execute automation tests and integrate with existing CI/CD pipeline and test management tools Work collaboratively with the development team during all stages of projects to provide in-process testing results Develop and execute automation tests Job Requirements BE in Computer Science or a related technical field is preferred. At least 6+ years of experience in manual and automation testing. Automation testing experience with Appium and/or Playwright (or any other test automation tool). Experience with project management and test management tools (e.g. Jira, AIO, TestRail, Zephyr, Xray ). Experience with API testing tools such as SOAPUI, Postman (experience with automation of APIs testing is a plus). Experience with version control systems and CI/CD tools (Github Actions, Jenkins ). Familiarity with basic test case management tools and version control systems. Full understanding of Software Development Life Cycle (SDLC) principles. Solid understanding of QA processes, best practices, testing techniques, and methodologies. Ability to adapt to new technologies, tools, and processes. Previous TelCo experience preferred. Attention to Detail: Strong attention to detail to assist in identifying and documenting defects accurately. Communication Skills: Effective written and verbal communication skills to collaborate with team members, developers, and stakeholders. Fluent in English, both written and spoken. Benefits We Have For You Competitive salary package Paid lunch (In the office) Private healthcare Yearly bonus Training and workshopsTruly flexible working hours Top-of-the-class engineers to learn from and work with About Us At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world. Website: LinkedIn: Instagram: Twitter:
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO ) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Job Description And Responsibilities Overall Project Owner Lead the project delivery process from concept to launch, including requirements gathering, design, development, testing, and deployment. Ability to engage with clients at various levels and drive projects toward positive outcomes. Business Requirement Gathering Translate customer business needs and market insights into actionable project requirements, ensuring alignment with business objectives. Technical Design Work with LotusFlare's engineering and product teams as well as externally with customer technical teams on high-level and low-level technical design and architecture, leveraging a strong understanding of telecom BSS products. Project Delivery Collaborate with internal and external cross-functional teams (engineering, UX/UI, sales, marketing, customer success) to define project vision, strategy, roadmap, and prioritization. Manage dependencies and risks, proactively identify and address roadblocks to ensure project success. Manage and prioritize multiple tracks simultaneously while maintaining a focus on detail and quality. Possess excellent communication skills to effectively collaborate with diverse stakeholders, both internally and externally. Project iteration Analyze and utilize data (quantitative and qualitative) to drive product decisions and optimize user experience. Define core metrics to measure product success and track key performance indicators (KPIs). Job Requirements 5+ years of experience in product management, solution architect, or software development. Proven track record of successfully leading and delivering complex software projects. In-depth knowledge of telecom BSS products and TM Forum standards/frameworks (preferred). Experience working in a fast-paced, agile environment with a focus on continuous improvement. Excellent communication, collaboration, and problem-solving skills. Ability to work independently and manage multiple priorities effectively. Passion for technology and a strong desire to make a positive impact. Benefits We Have For You Competitive salary package Yearly bonus Training and workshops Top-of-the-class engineers to learn from and work with About Us At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world. Website: LinkedIn: Instagram: X:
04/02/2026
Full time
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO ) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Job Description And Responsibilities Overall Project Owner Lead the project delivery process from concept to launch, including requirements gathering, design, development, testing, and deployment. Ability to engage with clients at various levels and drive projects toward positive outcomes. Business Requirement Gathering Translate customer business needs and market insights into actionable project requirements, ensuring alignment with business objectives. Technical Design Work with LotusFlare's engineering and product teams as well as externally with customer technical teams on high-level and low-level technical design and architecture, leveraging a strong understanding of telecom BSS products. Project Delivery Collaborate with internal and external cross-functional teams (engineering, UX/UI, sales, marketing, customer success) to define project vision, strategy, roadmap, and prioritization. Manage dependencies and risks, proactively identify and address roadblocks to ensure project success. Manage and prioritize multiple tracks simultaneously while maintaining a focus on detail and quality. Possess excellent communication skills to effectively collaborate with diverse stakeholders, both internally and externally. Project iteration Analyze and utilize data (quantitative and qualitative) to drive product decisions and optimize user experience. Define core metrics to measure product success and track key performance indicators (KPIs). Job Requirements 5+ years of experience in product management, solution architect, or software development. Proven track record of successfully leading and delivering complex software projects. In-depth knowledge of telecom BSS products and TM Forum standards/frameworks (preferred). Experience working in a fast-paced, agile environment with a focus on continuous improvement. Excellent communication, collaboration, and problem-solving skills. Ability to work independently and manage multiple priorities effectively. Passion for technology and a strong desire to make a positive impact. Benefits We Have For You Competitive salary package Yearly bonus Training and workshops Top-of-the-class engineers to learn from and work with About Us At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world. Website: LinkedIn: Instagram: X:
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO ) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Job Responsibilities Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional teams, including Project Managers, Solution Architects and developers, to address customer needs and enhance product offerings. Develop and implement support processes, tools, and documentation to optimize the team's efficiency and effectiveness. Continually assess current communication processes, propose improvements, and implement best practices with the overall goal of providing an effective and delightful customer support experience. Conduct regular performance reviews, provide feedback, and identify areas for skill development and improvement. Analyze support ticket trends, identify root causes, and propose initiatives to enhance product reliability and customer satisfaction. Leverage prior experience in tech support for B2B2C products to establish support metrics and KPIs, generate reports, and present findings to management. Job Requirements Bachelors/Masters degree Science/Engineering, or a significant related experience. 5+ years of experience in technical support or a similar customer-facing role. Excellent communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Proven experience in a leadership or supervisory role, with the ability to motivate and inspire a team. Prior experience supporting B2B2C products, with a deep understanding of the unique challenges and considerations in this context. Experience working with cloud-native platforms (e.g., AWS, Azure, GCP) and virtualization technologies. Proven ability to work independently, manage multiple priorities, and adapt to a fast-paced and evolving environment. Experience working with outsourced and in-house support team members Ability to work directly with key enterprise customers during production matters Benefits Competitive salary package Paid lunch (In the office) Private healthcare Yearly bonus Training and workshops Truly flexible working hours Top-of-the-class engineers to learn from and work with About Us At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world. Website: LinkedIn: Instagram: X:
04/02/2026
Full time
LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO ) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Job Responsibilities Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional teams, including Project Managers, Solution Architects and developers, to address customer needs and enhance product offerings. Develop and implement support processes, tools, and documentation to optimize the team's efficiency and effectiveness. Continually assess current communication processes, propose improvements, and implement best practices with the overall goal of providing an effective and delightful customer support experience. Conduct regular performance reviews, provide feedback, and identify areas for skill development and improvement. Analyze support ticket trends, identify root causes, and propose initiatives to enhance product reliability and customer satisfaction. Leverage prior experience in tech support for B2B2C products to establish support metrics and KPIs, generate reports, and present findings to management. Job Requirements Bachelors/Masters degree Science/Engineering, or a significant related experience. 5+ years of experience in technical support or a similar customer-facing role. Excellent communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Proven experience in a leadership or supervisory role, with the ability to motivate and inspire a team. Prior experience supporting B2B2C products, with a deep understanding of the unique challenges and considerations in this context. Experience working with cloud-native platforms (e.g., AWS, Azure, GCP) and virtualization technologies. Proven ability to work independently, manage multiple priorities, and adapt to a fast-paced and evolving environment. Experience working with outsourced and in-house support team members Ability to work directly with key enterprise customers during production matters Benefits Competitive salary package Paid lunch (In the office) Private healthcare Yearly bonus Training and workshops Truly flexible working hours Top-of-the-class engineers to learn from and work with About Us At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world. Website: LinkedIn: Instagram: X: