University of Washington
Seattle, Washington
Job Description Position Purpose The Associate Chief Information Officer (ACIO) will serve as the operational leader overseeing the delivery of Information Technology (IT) services within a newly consolidated and evolving operating model within the School of Medicine (SoM). The position reports to the School of Medicine Interim Vice Dean of Administration and Operations with a technical, dotted line reporting relationship to the UW Medicine Chief Information Officer. Working closely with both leaders, they will provide shared oversight and direction for SoM IT strategy, operations, and governance. This position will oversee the implementation and sustained evolution of a centralized SoM IT service desk and integrated end user support model and build out a robust research IT support framework. Position Responsibilities Strategic Leadership 50% Lead the operational execution and continuous refinement of a new IT operating model for the School of Medicine, leveraging ongoing assessment and performance insights to optimize workflows and elevate service excellence. Shape and guide enterprise and emerging technology strategy, evaluating new technologies and trends, aligning funding and resources with strategic goals, and ensuring support models for long term adoption and impact. Maintain and grow strategic partnerships with UW Medicine Information Technology Services (ITS) and UW IT to ensure coordinated delivery of IT services optimized to meet the complex and evolving needs of academic, clinical, and research environments. Oversee cross institutional initiatives and executive level projects. Assure appropriate reporting structures, decision making authority, and accountability metrics for SoM IT leadership positions and other critical SoM IT roles. Engage in strategic collaboration with UW Medicine ITS and UW IT to align shared service strategies and align IT capabilities across the School of Medicine, balancing institutional alignment with the specific needs of individual departments. Workforce and Resource Management 15% Advance the fiscal sustainability, risk management and security across the School of Medicine by providing strategic leadership in IT budget planning, resource optimization, and vendor partnerships, ensuring that investments in IT services deliver measurable value and align with university, UW Medicine ITS, and UW IT priorities. Lead workforce transformation efforts, guiding the recruitment, retention, and reallocation of IT staff from decentralized departments to centralized operations, while continuously evaluating staffing levels, role alignment, and capacity to ensure appropriate service coverage. Collaborate with UW School of Medicine HR resources to advance professional development for IT staff. IT Operations and Organizational Oversight 15% Lead development and implementation of a centralized IT service desk in alignment with other service desks and integrated end user support model, ensuring continuous improvement, responsiveness to evolving needs, and alignment with the School of Medicine's goals and priorities. Define, operationalize, and maintain service level agreements and performance metrics to assess IT service quality and adaptability across the School of Medicine. Align cybersecurity functions across administrative and research domains, ensuring access, data protection, and alignment with enterprise infrastructure and compliance standards. Drive IT strategy and adoption of emerging technologies to enhance operational efficiency, research capabilities, and service delivery. Governance Development and Policy Enforcement 20% Facilitate the School of Medicine's IT Governance Executive Committee, ensuring appropriate representation across departments and alignment with UW Medicine ITS and UW IT governance structures. Direct the evaluation and recommendation of hardware and software solutions to meet end user computing needs and manage vendor relationships. Enforce IT policies, procedures, and compliance frameworks in collaboration with appropriate offices and entities. Position Qualifications Minimum Requirements Bachelor's degree in Information Technology, Computer Science, Management, or related discipline preferred. 10 or more years of progressive IT leadership experience, with at least 5 years in a senior role within an academic or healthcare setting. Additional Requirements Demonstrated success in IT service management, governance, and leading organizational transformation, and strategic planning capabilities within complex, matrixed environments. In depth knowledge of enterprise IT systems, cybersecurity, and emerging technologies such as automation and AI. Experience in higher education and academic medical center environments, including research computing and regulatory compliance (e.g., FERPA, PHI, HIPAA). Proven leadership in team development, mentoring, and workforce planning. Desired Education and Experience Advanced Degree Demonstrated ability to design and execute IT strategies that align with the mission and complexity of a medical school, spanning research, clinical, and educational domains. Proven success building partnerships across central IT, health system IT, and research computing to balance institutional alignment with local department needs. In depth understanding of research IT infrastructure, including data management, high performance computing, and research security. Track record of consolidating and modernizing decentralized IT organization into cohesive, high performing service models. Ability to lead workforce transformation-recruiting, reskilling, and redeploying IT staff for optimized support and innovation. Compensation, Benefits and Position Details Pay Range Minimum $313,608.00 annual Pay Range Maximum $390,000.00 annual Other Compensation - Benefits For information about benefits for this position, visit Shift First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full Time Equivalent) 100.00% Union/Bargaining Unit Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (). To request disability accommodation in the application process, contact the Disability Services Office at or . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (). University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Job Description Position Purpose The Associate Chief Information Officer (ACIO) will serve as the operational leader overseeing the delivery of Information Technology (IT) services within a newly consolidated and evolving operating model within the School of Medicine (SoM). The position reports to the School of Medicine Interim Vice Dean of Administration and Operations with a technical, dotted line reporting relationship to the UW Medicine Chief Information Officer. Working closely with both leaders, they will provide shared oversight and direction for SoM IT strategy, operations, and governance. This position will oversee the implementation and sustained evolution of a centralized SoM IT service desk and integrated end user support model and build out a robust research IT support framework. Position Responsibilities Strategic Leadership 50% Lead the operational execution and continuous refinement of a new IT operating model for the School of Medicine, leveraging ongoing assessment and performance insights to optimize workflows and elevate service excellence. Shape and guide enterprise and emerging technology strategy, evaluating new technologies and trends, aligning funding and resources with strategic goals, and ensuring support models for long term adoption and impact. Maintain and grow strategic partnerships with UW Medicine Information Technology Services (ITS) and UW IT to ensure coordinated delivery of IT services optimized to meet the complex and evolving needs of academic, clinical, and research environments. Oversee cross institutional initiatives and executive level projects. Assure appropriate reporting structures, decision making authority, and accountability metrics for SoM IT leadership positions and other critical SoM IT roles. Engage in strategic collaboration with UW Medicine ITS and UW IT to align shared service strategies and align IT capabilities across the School of Medicine, balancing institutional alignment with the specific needs of individual departments. Workforce and Resource Management 15% Advance the fiscal sustainability, risk management and security across the School of Medicine by providing strategic leadership in IT budget planning, resource optimization, and vendor partnerships, ensuring that investments in IT services deliver measurable value and align with university, UW Medicine ITS, and UW IT priorities. Lead workforce transformation efforts, guiding the recruitment, retention, and reallocation of IT staff from decentralized departments to centralized operations, while continuously evaluating staffing levels, role alignment, and capacity to ensure appropriate service coverage. Collaborate with UW School of Medicine HR resources to advance professional development for IT staff. IT Operations and Organizational Oversight 15% Lead development and implementation of a centralized IT service desk in alignment with other service desks and integrated end user support model, ensuring continuous improvement, responsiveness to evolving needs, and alignment with the School of Medicine's goals and priorities. Define, operationalize, and maintain service level agreements and performance metrics to assess IT service quality and adaptability across the School of Medicine. Align cybersecurity functions across administrative and research domains, ensuring access, data protection, and alignment with enterprise infrastructure and compliance standards. Drive IT strategy and adoption of emerging technologies to enhance operational efficiency, research capabilities, and service delivery. Governance Development and Policy Enforcement 20% Facilitate the School of Medicine's IT Governance Executive Committee, ensuring appropriate representation across departments and alignment with UW Medicine ITS and UW IT governance structures. Direct the evaluation and recommendation of hardware and software solutions to meet end user computing needs and manage vendor relationships. Enforce IT policies, procedures, and compliance frameworks in collaboration with appropriate offices and entities. Position Qualifications Minimum Requirements Bachelor's degree in Information Technology, Computer Science, Management, or related discipline preferred. 10 or more years of progressive IT leadership experience, with at least 5 years in a senior role within an academic or healthcare setting. Additional Requirements Demonstrated success in IT service management, governance, and leading organizational transformation, and strategic planning capabilities within complex, matrixed environments. In depth knowledge of enterprise IT systems, cybersecurity, and emerging technologies such as automation and AI. Experience in higher education and academic medical center environments, including research computing and regulatory compliance (e.g., FERPA, PHI, HIPAA). Proven leadership in team development, mentoring, and workforce planning. Desired Education and Experience Advanced Degree Demonstrated ability to design and execute IT strategies that align with the mission and complexity of a medical school, spanning research, clinical, and educational domains. Proven success building partnerships across central IT, health system IT, and research computing to balance institutional alignment with local department needs. In depth understanding of research IT infrastructure, including data management, high performance computing, and research security. Track record of consolidating and modernizing decentralized IT organization into cohesive, high performing service models. Ability to lead workforce transformation-recruiting, reskilling, and redeploying IT staff for optimized support and innovation. Compensation, Benefits and Position Details Pay Range Minimum $313,608.00 annual Pay Range Maximum $390,000.00 annual Other Compensation - Benefits For information about benefits for this position, visit Shift First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full Time Equivalent) 100.00% Union/Bargaining Unit Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (). To request disability accommodation in the application process, contact the Disability Services Office at or . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (). University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
University of Washington
Seattle, Washington
Job Description UW MED ACCESS & INNOVATION - CAPACITY MANAGEMENT has an outstanding opportunity for a Ambulatory Capacity Management Analyst Work Schedule 100% FTE Hybrid Schedule Department Description UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow's health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities. This position supports the Ambulatory Care Division and aligns with UW Medicine's Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility. Position Highlights Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs. Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality. Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity. Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization. Primary Job Responsibilities Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams. Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials. Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets. Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations. Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives Minimum Qualifications Bachelor's Degree in computer science, business, education, healthcare, or a related field At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement). Minimum one year of experience in either technical computer training or end-user application development or support. Strong understanding and experience in IT/computer/application support and analysis. One to two years templating experience or equivalent experience. Experience in using data in decision making; able to define useful data, obtain, and analyze it. Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools). Proven track record of collaborating across different departments and levels. OR Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Compensation, Benefits and Position Details Pay Range Minimum: $70,308.00 annual Pay Range Maximum: $105,468.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (). To request disability accommodation in the application process, contact the Disability Services Office at or . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (). University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Job Description UW MED ACCESS & INNOVATION - CAPACITY MANAGEMENT has an outstanding opportunity for a Ambulatory Capacity Management Analyst Work Schedule 100% FTE Hybrid Schedule Department Description UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow's health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities. This position supports the Ambulatory Care Division and aligns with UW Medicine's Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility. Position Highlights Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs. Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality. Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity. Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization. Primary Job Responsibilities Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams. Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials. Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets. Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations. Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives Minimum Qualifications Bachelor's Degree in computer science, business, education, healthcare, or a related field At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement). Minimum one year of experience in either technical computer training or end-user application development or support. Strong understanding and experience in IT/computer/application support and analysis. One to two years templating experience or equivalent experience. Experience in using data in decision making; able to define useful data, obtain, and analyze it. Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools). Proven track record of collaborating across different departments and levels. OR Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Compensation, Benefits and Position Details Pay Range Minimum: $70,308.00 annual Pay Range Maximum: $105,468.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (). To request disability accommodation in the application process, contact the Disability Services Office at or . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (). University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.