Harbor Health Services, Inc.
Boston, Massachusetts
Harbor Health Services, Inc. Harbor Health Services, Inc. is an innovative, growing, mission based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 580 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. We are currently seeking a Chief Information Officer to join our Leadership Team. Base pay range $203,100.00/yr - $304,700.00/yr Role Summary The Chief Information Officer (CIO) reports to the Chief Executive Officer (CEO) and serves as a key member of the Senior Leadership Team at Harbor Health. The CIO provides enterprise wide strategic and operational leadership for information technology, data, and digital transformation initiatives. The CIO is responsible for aligning technology strategy with Harbor Health's mission, clinical operations, regulatory obligations, and long term growth objectives, including executive oversight of information security, data protection, and technology related risk. This role ensures the secure, reliable, and cost effective delivery of IT services that support patient care, business operations, and future organizational expansion. Responsibilities Serve as a key member of the Senior Leadership Team, providing strategic technology leadership and executive input on technology, data, and digital initiatives. Lead development and execution of the organization's information technology strategy aligned with clinical operations, business priorities, regulatory requirements, and long term growth objectives. Advise executive leadership on emerging technology trends, risks, and opportunities, including operational, financial, and strategic impacts. Provide executive oversight for the planning, implementation, and operation of enterprise technology systems, including clinical, administrative, infrastructure, and cloud based platforms. Ensure reliable, secure, and continuous delivery of IT services through performance monitoring, service management practices, and vendor oversight. Establish and maintain an effective IT organizational structure, staffing model, and operating framework that supports organizational priorities and service delivery needs. Identify, evaluate, and recommend cost effective technology investments, including staffing models, sourcing strategies, vendor solutions, and internal development. Assess and communicate the benefits, risks, and costs associated with technology initiatives and investments. Serve as executive accountable for the organization's information security, privacy, and technology risk management program. Establish governance structures, policies, and oversight processes for cybersecurity, data protection, vendor risk management, and regulatory compliance. Ensure alignment with applicable healthcare laws, regulations, and standards, including HIPAA and state data protection requirements. Oversee cybersecurity incident response planning, breach management, and regulatory notifications in partnership with Compliance, Privacy, and Legal. Provide executive oversight of third party and vendor technology risk, including security expectations for hosted, cloud, and outsourced services. Ensure regular technology and security risk assessments, audits, and remediation activities are performed and tracked. Oversee governance, prioritization, and management of the IT project portfolio, including major system acquisitions, implementations, and upgrades. Coordinate with leaders to define business and system requirements for new and enhanced technology solutions. Review and approve hardware, software, and services contracts, pursuing enterprise or master agreements where appropriate. Develop and implement data governance practices to ensure the availability, integrity, usability, and security of organizational data. Foster strategic relationships with external partners, vendors, government entities, and stakeholders. Lead recruitment, development, performance management, and retention of IT staff in line with policies and budgetary objectives. Promote a collaborative, service oriented culture that supports accountability, continuous improvement, and professional growth. Required Education, Experience, and Skills Master's degree in Business Administration, Information Systems, or a related field (preferred; equivalent combination may be considered). Healthcare IT certifications such as CPHIMS (preferred). Seven or more years of progressive leadership experience managing enterprise IT operations of comparable size and complexity. Experience in healthcare information technology, supporting clinical and administrative systems. Demonstrated experience in IT strategic planning, execution, and governance. Experience overseeing enterprise platforms, including Electronic Health Records, infrastructure, and hosted services. Strong background in IT planning, budgeting, organization, and resource management. Experience leading systems design, implementation, and ongoing operational support. Demonstrated ability to apply technology solutions to clinical, operational, and administrative challenges. Knowledge of applicable laws, regulations, and standards related to healthcare information technology. Experience leading and developing high performing IT teams. Broad understanding of enterprise IT architecture, systems integration, and application ecosystems. Strong knowledge of project and portfolio management principles. Ability to translate business and clinical needs into scalable technology solutions. Understanding of human resource management principles, including staff development and performance management. Ability to set priorities, manage competing demands, and make risk based decisions. Servant leader approach with strong commitment to customer service. Excellent written and verbal communication skills; interpersonal skills and ability to collaborate across clinical, operational, and executive teams. Comfortable providing and receiving constructive feedback. Highly self motivated with strong attention to detail. Strong analytical, problem solving, and decision making abilities. Ability to motivate teams and foster a collaborative, high performance culture. Must be able to travel between Harbor Health locations in a timely manner and attend off site meetings as necessary. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Salary Information The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law).
Harbor Health Services, Inc. Harbor Health Services, Inc. is an innovative, growing, mission based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 580 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. We are currently seeking a Chief Information Officer to join our Leadership Team. Base pay range $203,100.00/yr - $304,700.00/yr Role Summary The Chief Information Officer (CIO) reports to the Chief Executive Officer (CEO) and serves as a key member of the Senior Leadership Team at Harbor Health. The CIO provides enterprise wide strategic and operational leadership for information technology, data, and digital transformation initiatives. The CIO is responsible for aligning technology strategy with Harbor Health's mission, clinical operations, regulatory obligations, and long term growth objectives, including executive oversight of information security, data protection, and technology related risk. This role ensures the secure, reliable, and cost effective delivery of IT services that support patient care, business operations, and future organizational expansion. Responsibilities Serve as a key member of the Senior Leadership Team, providing strategic technology leadership and executive input on technology, data, and digital initiatives. Lead development and execution of the organization's information technology strategy aligned with clinical operations, business priorities, regulatory requirements, and long term growth objectives. Advise executive leadership on emerging technology trends, risks, and opportunities, including operational, financial, and strategic impacts. Provide executive oversight for the planning, implementation, and operation of enterprise technology systems, including clinical, administrative, infrastructure, and cloud based platforms. Ensure reliable, secure, and continuous delivery of IT services through performance monitoring, service management practices, and vendor oversight. Establish and maintain an effective IT organizational structure, staffing model, and operating framework that supports organizational priorities and service delivery needs. Identify, evaluate, and recommend cost effective technology investments, including staffing models, sourcing strategies, vendor solutions, and internal development. Assess and communicate the benefits, risks, and costs associated with technology initiatives and investments. Serve as executive accountable for the organization's information security, privacy, and technology risk management program. Establish governance structures, policies, and oversight processes for cybersecurity, data protection, vendor risk management, and regulatory compliance. Ensure alignment with applicable healthcare laws, regulations, and standards, including HIPAA and state data protection requirements. Oversee cybersecurity incident response planning, breach management, and regulatory notifications in partnership with Compliance, Privacy, and Legal. Provide executive oversight of third party and vendor technology risk, including security expectations for hosted, cloud, and outsourced services. Ensure regular technology and security risk assessments, audits, and remediation activities are performed and tracked. Oversee governance, prioritization, and management of the IT project portfolio, including major system acquisitions, implementations, and upgrades. Coordinate with leaders to define business and system requirements for new and enhanced technology solutions. Review and approve hardware, software, and services contracts, pursuing enterprise or master agreements where appropriate. Develop and implement data governance practices to ensure the availability, integrity, usability, and security of organizational data. Foster strategic relationships with external partners, vendors, government entities, and stakeholders. Lead recruitment, development, performance management, and retention of IT staff in line with policies and budgetary objectives. Promote a collaborative, service oriented culture that supports accountability, continuous improvement, and professional growth. Required Education, Experience, and Skills Master's degree in Business Administration, Information Systems, or a related field (preferred; equivalent combination may be considered). Healthcare IT certifications such as CPHIMS (preferred). Seven or more years of progressive leadership experience managing enterprise IT operations of comparable size and complexity. Experience in healthcare information technology, supporting clinical and administrative systems. Demonstrated experience in IT strategic planning, execution, and governance. Experience overseeing enterprise platforms, including Electronic Health Records, infrastructure, and hosted services. Strong background in IT planning, budgeting, organization, and resource management. Experience leading systems design, implementation, and ongoing operational support. Demonstrated ability to apply technology solutions to clinical, operational, and administrative challenges. Knowledge of applicable laws, regulations, and standards related to healthcare information technology. Experience leading and developing high performing IT teams. Broad understanding of enterprise IT architecture, systems integration, and application ecosystems. Strong knowledge of project and portfolio management principles. Ability to translate business and clinical needs into scalable technology solutions. Understanding of human resource management principles, including staff development and performance management. Ability to set priorities, manage competing demands, and make risk based decisions. Servant leader approach with strong commitment to customer service. Excellent written and verbal communication skills; interpersonal skills and ability to collaborate across clinical, operational, and executive teams. Comfortable providing and receiving constructive feedback. Highly self motivated with strong attention to detail. Strong analytical, problem solving, and decision making abilities. Ability to motivate teams and foster a collaborative, high performance culture. Must be able to travel between Harbor Health locations in a timely manner and attend off site meetings as necessary. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Salary Information The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law).