C3EL

Job DescriptionJob DescriptionOverview: Job Title: JRSS Network Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared and experienced Joint Regional Security Stack (JRSS) Network Technician to join our team on-site at Scott AFB in Illinois. This position provides technical expertise for critical network infrastructure. Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). (This role is considered "Mission Essential" and may require supporting rotating involves shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Execute network operations to include analysis of customer traffic across the MPLS and JRSS infrastructure. Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions. Work directly with supported customers and peers to ensure maximum network availability to minimize or eliminate mission and operational impact. Proactively monitor network alarms across platform specific network management tools. Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Assess and identify resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). 2-4 yrs of recent and relevant technical experience. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS. General understanding of network topologies. Ability to work in a 24/7 shift work environment. Desired Qualifications: Tech control facility or cyber transport experience Circuit actions and vendor experience IP architecture experience Telco NOC, inside or outside plant experience. Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management. Any additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob Description CONTINGENT UPON CONTRACT AWARD Overview: Job Title: Senior Help Desk Technician Security Clearance: Secret Location: Alaska - Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared Senior Help Desk Technician to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations. Responsibilities will include, but not be limited to: Provide Tier I-II technical support for SIPR, NIPR, and CENTRIX environments. Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment. Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. Administer and maintain Active Directory accounts, permissions, and group policies. Support and troubleshoot network connectivity and configuration issues. Escalate complex issues to Tier III support or system engineers as needed. Ensure all service requests are completed within established SLAs and documented properly. Provide courteous, professional customer service in all end-user interactions. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent). 5-7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments. Demonstrated experience supporting: Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks. Active Directory administration and user support. OS delivery methods such as Altiris Deployment Solution (DS) and SCCM. Help Desk ticket tracking systems (Altiris Help Desk, Remedy). Networking fundamentals and troubleshooting. Preferred Qualifications: Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments. Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob DescriptionOverview: Job Title: Defense Red Switch Network (DRSN) Support Technician Security Clearance: Top Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 DISA Global Operations Center (DGOC). (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents . Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact. Support all customers to include providing global situational awareness support. Verify that service has been restored upon resolution of all customer-initiated tickets. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Proactively monitor network alarms across platform specific network management tools. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies. Develop and/or recommend solutions and processes pertaining to UC and DRSN operations. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Top Secret clearance. 2-4 yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment and travel up to 10%. Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Requires general understanding of both voice infrastructure and IP network topologies. Desired Qualifications: Tech control facility or cyber transport experience. Circuit actions experience. Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs. Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob DescriptionOverview: Job Title: Information Technologist I - Information Management Officer (IMO) Security Clearance: Secret Location: Fort Sill, OK (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our mission at Fort Sill in Oklahoma. The Information Technologist I (Information Management Officer) provides enterprise-level IT support services to the United States Army Fires Center of Excellence (FCoE). This position supports SIPRNet, NIPRNet, LAN/WAN, WLAN, classroom automation systems, and enterprise IT infrastructure across a large-scale DoD environment. The role requires hands-on technical expertise, strong troubleshooting ability, and experience operating in a structured, security-controlled environment. Responsibilities will include, but not be limited to: Provide Tier II/III support for desktops, laptops, tablets, servers, printers, scanners, multifunction devices, and cellular devices. Install, configure, and maintain Windows-based operating systems and Microsoft 365 applications. Perform system imaging, deployment, upgrades, patching, and lifecycle support. Administer and troubleshoot Microsoft Intune and endpoint management systems. Support LAN/WAN and wireless network connectivity troubleshooting. Maintain compliance with cybersecurity and IA requirements. Process and track service requests and work orders through Army Enterprise Service Management Platform (AESMP). Provide classroom automation and training system support. Document technical procedures and system configurations. Support implementation of system upgrades and configuration changes. Coordinate with web, AV, and LMS personnel as required. Required Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. Minimum of two (2) years of client support in a Microsoft Windows-based environment. Experience supporting Windows 10/11 operating systems. Experience with Microsoft 365 and enterprise productivity tools. Working knowledge of TCP/IP networking fundamentals. Experience troubleshooting hardware and software issues in a structured IT environment. Ability to operate in compliance-driven DoD environments Required Certifications: IAT Level II compliant (e.g., Security+ CE or equivalent) if required for elevated privileges. Must meet required Computing Environment (CE) certification requirements. Must maintain continuing education requirements as applicable. Preferred Qualifications: Experience supporting Army or DoD enterprise networks. Experience with Microsoft Intune or endpoint management platforms. Experience supporting large-scale user populations (5,000+ endpoints). Familiarity with enterprise IT service management processes. Education: Associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.

Job DescriptionJob DescriptionOverview: Job Title: AISR NOC Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob DescriptionOverview: Job Title: Space Development Agency (SDA) NOC Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our mission at Hill AFB in Utah. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2-5 yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Demonstrated experience in network monitoring, troubleshooting, and service restoration. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network and transport topologies, including IP and DWDM environments. Ability to work in a 24/7 operational environment, including rotating shifts. Desired Qualifications: Experience in a Tech Control Facility (TCF) or Cyber Transport environment. Background in circuit actions and coordination with telecom vendors. Familiarity with IP architecture and network design principles. Experience working in a Telco Network Operations Center (NOC), including inside and outside plant operations. Proficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams. Additional certifications are a plus, including: CCNA (Cisco Certified Network Associate); JNCIA-Junos (Juniper Networks Certified Associate); F5 Networks Certified Technical Specialist; ITILv4 (Information Technology Infrastructure Library, Version 4). Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob DescriptionOverview: Job Title: Transport/IP (TRIP) Network Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a Transport/IP (TRIP) Network Technician to support critical work at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Transport and IP NOC. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob DescriptionOverview: Job Title: Network Engineer - SME Security Clearance: Ability to Obtain Public Trust Location: Cambridge, MA (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL has an immediate opportunity for a Network Engineer - SME to support the mission in Cambridge, Massachusetts. The professional must have a minimum of 10 years of related experience as a subject matter expert in architecting complex networks, as well as experience with Cisco Identity Services Engine (ISE), Palo Alto firewall, Cisco Firepower VPN, Cisco Application Centric Infrastructure (ACI), Cisco Digital Network Architecture (DNAC), IPV6, DHCP, DNS, VPN, MPLS, MTIPS, Border Gateway Protocol (BGP), routing, switching, Out-of-Band (OOB) networks, cloud infrastructure, and firewall management. The successful candidate is a team player, able to effectively manage their time, willing to learn new technologies, and work with limited supervision. In addition, the qualified candidate will work with other Information Technology team members to ensure continuous network operations. (3 days onsite at the customer location in Cambridge, MA / 2 days remote.) Responsibilities will include, but not be limited to: Manage Cisco ISE environment. Perform day-to-day activities required to manage data services, such as network design, implementation, and management, to include troubleshooting of complex network issues. Provide direct support to other departments regarding network operational issues. Perform installation, configuration, maintenance, and upgrading of network infrastructure as required. Work with all application owners and other IT stakeholders to build and support a scalable, efficient, and stable network. Research, plan, design, and implement network technologies using industry best practices to ensure network operations meet business and technical requirements. Assist internal business units in collecting and documenting network requirements. Assist in developing network policies, procedures, and change management for network operations. Work with the virtualization group to develop, configure, and manage networking requirements to ensure interoperability between both physical and virtualization environments. Participate in Disaster Recovery/Business Continuity team. Minimum Qualifications: U.S. Citizenship. Must possess an active Cisco Certified Internetwork Expert (CCIE) certification. Must be able to complete "eApp National Background Investigation Services (NBIS)" form. Must have 10 years of related experience managing data networks, possessing extensive skills and knowledge in network design, architecture, troubleshooting, and management. Must have Cisco Identity Services Engine (ISE) hands on designs and architect experience. Must have experience with Cisco Firepower VPN, Cisco Application Centric Infrastructure (ACI), Cisco Digital Network Architecture (DNAC), IPV6, CISCO Equipment, and Palo Alto Firewalls. Solid understanding of Cisco routers and switches, firewalls, etc. Knowledge of internal and external routing protocols, e.g. EIGRP and BGP, QoS. Experience converting from IPV4 to IPV6. Experience with Virtualization networking technologies (preferred). Comprehensive experience troubleshooting network issues that impact user's productivity. Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers and managers. Must have excellent written and verbal communication skills. Ability to lift and carry items weighing up to 50 pounds. Education: A minimum of a Bachelor's degree is required.

Job DescriptionJob DescriptionOverview: Job Title: Missile Defense Agency (MDA) NOC Technician Security Clearance: Secret Location: Hill AFB, UT (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment and travel up to 10%. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob DescriptionOverview: Job Title: AISR NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob DescriptionOverview: Job Title: Transport/IP (TRIP) Network Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a Transport/IP (TRIP) Network Technician to support critical work at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Transport and IP NOC. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.

Job DescriptionJob DescriptionOverview: Job Title: Missile Defense Agency (MDA) NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Missile Defense Agency (MDA) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets. Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. 2+ yrs of relevant technical experience. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Ability to work in a 24/7 shift work environment and travel up to 10%. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching. General understanding of network topologies, both transport and IP. Desired Qualifications: Prior Military experience or experience working as a contractor in a Government environment is preferred. Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable. Education: A minimum of a High School diploma or equivalent is required.