Job Description Job Description The DevOps Engineer role will be accountable for designing, developing, testing, deploying, and monitoring software applications and infrastructure using agile and DevOps methodologies. We are looking for a person with in-depth knowledge and understanding of DevOps strategies to enhance software delivery and infrastructure efficiency. Naturally limiting customer impacting outages is the priority in any operations role, and this is no different. In support of this goal, we need to improve the documentation and monitoring of our stack to give us proactive notifications of potential issues so we can inform impacted parties in advance. Automation will be paramount to the future success of our organization, so you should already be thinking of ways that this can be accomplished with modern tools to further improve the customer experience. The DevOps Engineer collaborates effectively with other software engineers, quality assurance engineers, product managers, and stakeholders to deliver high-quality software solutions that meet business needs and customer expectations. Responsibilities Communication and collaboration Communicate and collaborate effectively with teams, managers, and customers. System administration DevOps engineer will manage system administration, such as provisioning and managing servers, deploying databases, security monitoring, system patching, and managing internal and external network connectivity. Experience with DevOps tools DevOps engineer will be responsible to Implement multi environment application configuration management solution, branching Strategy and versioning policy for efficient software delivery, implement promotion workflows for each of the services to propagate software across multiple environments, deployment automation, and deployment workflow management and implement running integration test suits. Configuration management DevOps engineers will work on configuration management tools such as Github, Chef, Puppet, or Ansible to automate system administration tasks such as deploying new systems or applying security patches to systems already running. Containers and container orchestration Implement Container orchestration (i.e.) automatically provisions, deploys, scales, and manages containerized applications and to automate the life cycle management of containers. Continuous integration and continuous deployment Automate the process of building, testing, and deploying software using Continuous integration and continuous Delivery (CI/CD) System architecture and provisioning DevOps engineers should design, provision, and manage computer ecosystems, whether on-premises or in the cloud and support Infrastructure as Code (IaC). DevOps engineers should model system infrastructure in the cloud using Terraform. Familiarity with coding and scripting Automate repetitive tasks. DevOps engineers should implement agile development practices such as code reviews and using source control. Skills Required Bachelor's degree in computer science, Engineering, or related field, or equivalent work experience. Salesforce Expertise with Copado and Salesforce Development At least 6 years of experience in software development, testing, and deployment using agile and DevOps methodologies. Strong knowledge and experience in Java, Python, or other programming languages. Strong knowledge and experience in GCP, AWS, Docker, Kubernetes, or other cloud and container technologies. Strong knowledge and experience in Jenkins, Git, or other CI/CD tools. Strong knowledge and experience in software quality, security, performance, scalability, reliability, and maintainability. Strong problem-solving, troubleshooting, and analytical skills. Strong communication, collaboration, and documentation skills. Certification in GCP, AWS, Docker, Kubernetes, or other relevant technologies is a plus. DevOps Certifications Foundation and Leader. Salesforce certifications such as Platform Developer I/II or Administrator- Preferred. Copado certification (e.g., Copado Administrator or Developer)- Preferred.
10/30/2026
Full time
Job Description Job Description The DevOps Engineer role will be accountable for designing, developing, testing, deploying, and monitoring software applications and infrastructure using agile and DevOps methodologies. We are looking for a person with in-depth knowledge and understanding of DevOps strategies to enhance software delivery and infrastructure efficiency. Naturally limiting customer impacting outages is the priority in any operations role, and this is no different. In support of this goal, we need to improve the documentation and monitoring of our stack to give us proactive notifications of potential issues so we can inform impacted parties in advance. Automation will be paramount to the future success of our organization, so you should already be thinking of ways that this can be accomplished with modern tools to further improve the customer experience. The DevOps Engineer collaborates effectively with other software engineers, quality assurance engineers, product managers, and stakeholders to deliver high-quality software solutions that meet business needs and customer expectations. Responsibilities Communication and collaboration Communicate and collaborate effectively with teams, managers, and customers. System administration DevOps engineer will manage system administration, such as provisioning and managing servers, deploying databases, security monitoring, system patching, and managing internal and external network connectivity. Experience with DevOps tools DevOps engineer will be responsible to Implement multi environment application configuration management solution, branching Strategy and versioning policy for efficient software delivery, implement promotion workflows for each of the services to propagate software across multiple environments, deployment automation, and deployment workflow management and implement running integration test suits. Configuration management DevOps engineers will work on configuration management tools such as Github, Chef, Puppet, or Ansible to automate system administration tasks such as deploying new systems or applying security patches to systems already running. Containers and container orchestration Implement Container orchestration (i.e.) automatically provisions, deploys, scales, and manages containerized applications and to automate the life cycle management of containers. Continuous integration and continuous deployment Automate the process of building, testing, and deploying software using Continuous integration and continuous Delivery (CI/CD) System architecture and provisioning DevOps engineers should design, provision, and manage computer ecosystems, whether on-premises or in the cloud and support Infrastructure as Code (IaC). DevOps engineers should model system infrastructure in the cloud using Terraform. Familiarity with coding and scripting Automate repetitive tasks. DevOps engineers should implement agile development practices such as code reviews and using source control. Skills Required Bachelor's degree in computer science, Engineering, or related field, or equivalent work experience. Salesforce Expertise with Copado and Salesforce Development At least 6 years of experience in software development, testing, and deployment using agile and DevOps methodologies. Strong knowledge and experience in Java, Python, or other programming languages. Strong knowledge and experience in GCP, AWS, Docker, Kubernetes, or other cloud and container technologies. Strong knowledge and experience in Jenkins, Git, or other CI/CD tools. Strong knowledge and experience in software quality, security, performance, scalability, reliability, and maintainability. Strong problem-solving, troubleshooting, and analytical skills. Strong communication, collaboration, and documentation skills. Certification in GCP, AWS, Docker, Kubernetes, or other relevant technologies is a plus. DevOps Certifications Foundation and Leader. Salesforce certifications such as Platform Developer I/II or Administrator- Preferred. Copado certification (e.g., Copado Administrator or Developer)- Preferred.
Job Description Job Description Application Support Engineer Atlanta, GA Hybrid Direct Hire Tier4 Group is looking for an experienced Application Support Engineer to join a well-established Atlanta-based organization that is investing heavily in automation, reliability, and modernizing how its technology environment is supported. This isn't a help desk role, and it isn't a job where you simply work a queue and escalate anything complicated. We're looking for someone who likes getting under the hood. You'll support critical production applications, troubleshoot issues across applications and the infrastructure they run on, dig into logs, work directly on Windows and Linux servers, and use scripting and automation to make the environment better instead of solving the same problem over and over again. If you're the person who wants to know not just what broke, but why it broke and how to keep it from happening again, this could be a great fit. What You'll Be Doing Own and troubleshoot complex production application issues from identification through resolution Work hands-on with Windows and Linux servers to diagnose application and system issues Use logs, monitoring, and observability tools to identify problems and get ahead of potential outages Build and improve automation using Python, PowerShell, Bash, or similar scripting languages Use SQL to investigate and troubleshoot application and data-related issues Support integrations and troubleshoot issues across applications, APIs, servers, databases, networks, and cloud infrastructure Identify repetitive operational work that can be automated Perform root-cause analysis and help prevent recurring incidents Partner with development, infrastructure, networking, QA, and other technology teams Improve documentation, runbooks, monitoring, and operational processes Participate in an on-call rotation supporting critical production systems What We're Looking For You don't need to check every technology box, but you do need to be a strong production troubleshooter who understands how applications work within a broader technology environment. Strong candidates will bring: Experience in Application Support, Production Support, Site Reliability Engineering, or a similar production-focused role Strong hands-on scripting and automation experience, particularly Python and/or PowerShell Experience supporting applications running on Windows and Linux Hands-on experience with monitoring, logging, or observability platforms such as Datadog, Splunk, or comparable tools Strong SQL skills Understanding of application architecture and how applications interact with servers, databases, networks, APIs, and integrations Exposure to cloud environments such as AWS, Azure, or GCP Strong analytical and root-cause troubleshooting skills The Part That Matters Just as Much Technical ability alone won't make someone successful in this role. Production issues have business impact. We're looking for someone who brings urgency, ownership, and strong communication when something goes wrong. You'll need to communicate clearly with both technical and nontechnical stakeholders, provide proactive updates during incidents, know when to escalate, and stay accountable through resolution. If your instinct during an outage is to solve the problem and make sure the right people know what's happening, you'll fit well here. Why This Opportunity Stands Out This is an opportunity to do more than keep applications running. You'll join an organization actively moving toward a more automated, proactive, reliability-focused technology environment , with the opportunity to improve tooling, automate manual processes, strengthen monitoring, and influence how production support operates going forward. The role also offers broad technical exposure across applications, infrastructure, cloud, automation, and observability, making it a strong opportunity for someone interested in continuing to grow. The position is based in Atlant
10/30/2026
Full time
Job Description Job Description Application Support Engineer Atlanta, GA Hybrid Direct Hire Tier4 Group is looking for an experienced Application Support Engineer to join a well-established Atlanta-based organization that is investing heavily in automation, reliability, and modernizing how its technology environment is supported. This isn't a help desk role, and it isn't a job where you simply work a queue and escalate anything complicated. We're looking for someone who likes getting under the hood. You'll support critical production applications, troubleshoot issues across applications and the infrastructure they run on, dig into logs, work directly on Windows and Linux servers, and use scripting and automation to make the environment better instead of solving the same problem over and over again. If you're the person who wants to know not just what broke, but why it broke and how to keep it from happening again, this could be a great fit. What You'll Be Doing Own and troubleshoot complex production application issues from identification through resolution Work hands-on with Windows and Linux servers to diagnose application and system issues Use logs, monitoring, and observability tools to identify problems and get ahead of potential outages Build and improve automation using Python, PowerShell, Bash, or similar scripting languages Use SQL to investigate and troubleshoot application and data-related issues Support integrations and troubleshoot issues across applications, APIs, servers, databases, networks, and cloud infrastructure Identify repetitive operational work that can be automated Perform root-cause analysis and help prevent recurring incidents Partner with development, infrastructure, networking, QA, and other technology teams Improve documentation, runbooks, monitoring, and operational processes Participate in an on-call rotation supporting critical production systems What We're Looking For You don't need to check every technology box, but you do need to be a strong production troubleshooter who understands how applications work within a broader technology environment. Strong candidates will bring: Experience in Application Support, Production Support, Site Reliability Engineering, or a similar production-focused role Strong hands-on scripting and automation experience, particularly Python and/or PowerShell Experience supporting applications running on Windows and Linux Hands-on experience with monitoring, logging, or observability platforms such as Datadog, Splunk, or comparable tools Strong SQL skills Understanding of application architecture and how applications interact with servers, databases, networks, APIs, and integrations Exposure to cloud environments such as AWS, Azure, or GCP Strong analytical and root-cause troubleshooting skills The Part That Matters Just as Much Technical ability alone won't make someone successful in this role. Production issues have business impact. We're looking for someone who brings urgency, ownership, and strong communication when something goes wrong. You'll need to communicate clearly with both technical and nontechnical stakeholders, provide proactive updates during incidents, know when to escalate, and stay accountable through resolution. If your instinct during an outage is to solve the problem and make sure the right people know what's happening, you'll fit well here. Why This Opportunity Stands Out This is an opportunity to do more than keep applications running. You'll join an organization actively moving toward a more automated, proactive, reliability-focused technology environment , with the opportunity to improve tooling, automate manual processes, strengthen monitoring, and influence how production support operates going forward. The role also offers broad technical exposure across applications, infrastructure, cloud, automation, and observability, making it a strong opportunity for someone interested in continuing to grow. The position is based in Atlant
Job Description Job Description: We are seeking a detail-oriented and analytical Technical Analyst to support the accuracy, integrity, and governance of technology asset and application data across the organization. In this role, you will help ensure compliance with internal and external data standards while supporting continuous quality improvement efforts within IT operations. As part of a collaborative team of three Application Specialists responsible for managing the organization's application inventory, you'll play a key role in maximizing the value of ServiceNow IT Operations Management (ITOM) by maintaining high-quality data, supporting reporting and analytics, and improving operational processes. This position is ideal for someone who enjoys solving complex problems, analyzing data, improving processes, and partnering with stakeholders to drive informed decision-making. What You'll Do Support data quality initiatives and promote best practices across IT operations. Maximize the effectiveness of ServiceNow IT Operations Management (ITOM) through data governance and quality assurance activities. Analyze configuration, asset, and application data to ensure accuracy and compliance with established standards. Develop, maintain, and enhance dashboards, metrics, and reporting solutions. Conduct data evaluations and audits to identify opportunities for process improvement and service optimization. Research, analyze, and validate technology inventory information. Investigate customer and stakeholder concerns, providing analysis and recommendations for resolution. Compile, analyze, and communicate findings through reports and presentations. Support ongoing quality assurance efforts and continuous improvement initiatives. Collaborate with technical teams and business partners to ensure data integrity and operational excellence. Required Qualifications 2+ years of ServiceNow administration experience. Strong analytical, problem-solving, and decision-making skills. Experience analyzing data, compiling reports, and presenting findings. Ability to work independently while maintaining accountability and visibility into work progress. Excellent customer service and relationship-building skills. Strong organizational and time-management abilities. Exceptional verbal and written communication skills. Experience managing multiple priorities and meeting deadlines in a fast-paced environment. Ability to collaborate effectively within a team environment. Preferred Qualifications Advanced analytical and data evaluation skills. Experience creating and maintaining analytics dashboards. Knowledge of data governance, data quality, and data integrity practices. Experience with reporting and dashboard development tools. Familiarity with IT asset management, configuration management, or application inventory management processes. Skills & Competencies ServiceNow Administration Working knowledge of ServiceNow administration and the ability to support IT operations and data management initiatives. Data Integrity & Quality Assurance Experience validating, auditing, and maintaining high-quality data while ensuring compliance with organizational standards. Analytics & Reporting Ability to develop dashboards, generate reports, analyze trends, and translate data into actionable insights. Problem Solving Strong critical-thinking skills with the ability to evaluate technical information and make sound recommendations. Communication Excellent written, verbal, presentation, and interpersonal skills with the ability to communicate effectively across technical and non-technical audiences. Customer Service Commitment to providing exceptional support and developing positive relationships with stakeholders. Time & Project Management Ability to organize work, manage competing priorities, and adapt to changing business needs while meeting deadlines. Technical Skills ServiceNow Administration Dashboard Development Data Analysis and Reporting Data Integrity and Governance Microsoft Excel Microsoft Office Suite Database Applications Quality Assurance Methodologies Application Inventory Management Why Join Us? You'll be part of a small, highly collaborative team that plays a critical role in maintaining the accuracy and quality of technology inventory data across the organization. This position offers the opportunity to work with enterprise systems, drive process improvements, leverage analytics to support decision-making, and make a measurable impact on IT operations.
10/07/2026
Full time
Job Description Job Description: We are seeking a detail-oriented and analytical Technical Analyst to support the accuracy, integrity, and governance of technology asset and application data across the organization. In this role, you will help ensure compliance with internal and external data standards while supporting continuous quality improvement efforts within IT operations. As part of a collaborative team of three Application Specialists responsible for managing the organization's application inventory, you'll play a key role in maximizing the value of ServiceNow IT Operations Management (ITOM) by maintaining high-quality data, supporting reporting and analytics, and improving operational processes. This position is ideal for someone who enjoys solving complex problems, analyzing data, improving processes, and partnering with stakeholders to drive informed decision-making. What You'll Do Support data quality initiatives and promote best practices across IT operations. Maximize the effectiveness of ServiceNow IT Operations Management (ITOM) through data governance and quality assurance activities. Analyze configuration, asset, and application data to ensure accuracy and compliance with established standards. Develop, maintain, and enhance dashboards, metrics, and reporting solutions. Conduct data evaluations and audits to identify opportunities for process improvement and service optimization. Research, analyze, and validate technology inventory information. Investigate customer and stakeholder concerns, providing analysis and recommendations for resolution. Compile, analyze, and communicate findings through reports and presentations. Support ongoing quality assurance efforts and continuous improvement initiatives. Collaborate with technical teams and business partners to ensure data integrity and operational excellence. Required Qualifications 2+ years of ServiceNow administration experience. Strong analytical, problem-solving, and decision-making skills. Experience analyzing data, compiling reports, and presenting findings. Ability to work independently while maintaining accountability and visibility into work progress. Excellent customer service and relationship-building skills. Strong organizational and time-management abilities. Exceptional verbal and written communication skills. Experience managing multiple priorities and meeting deadlines in a fast-paced environment. Ability to collaborate effectively within a team environment. Preferred Qualifications Advanced analytical and data evaluation skills. Experience creating and maintaining analytics dashboards. Knowledge of data governance, data quality, and data integrity practices. Experience with reporting and dashboard development tools. Familiarity with IT asset management, configuration management, or application inventory management processes. Skills & Competencies ServiceNow Administration Working knowledge of ServiceNow administration and the ability to support IT operations and data management initiatives. Data Integrity & Quality Assurance Experience validating, auditing, and maintaining high-quality data while ensuring compliance with organizational standards. Analytics & Reporting Ability to develop dashboards, generate reports, analyze trends, and translate data into actionable insights. Problem Solving Strong critical-thinking skills with the ability to evaluate technical information and make sound recommendations. Communication Excellent written, verbal, presentation, and interpersonal skills with the ability to communicate effectively across technical and non-technical audiences. Customer Service Commitment to providing exceptional support and developing positive relationships with stakeholders. Time & Project Management Ability to organize work, manage competing priorities, and adapt to changing business needs while meeting deadlines. Technical Skills ServiceNow Administration Dashboard Development Data Analysis and Reporting Data Integrity and Governance Microsoft Excel Microsoft Office Suite Database Applications Quality Assurance Methodologies Application Inventory Management Why Join Us? You'll be part of a small, highly collaborative team that plays a critical role in maintaining the accuracy and quality of technology inventory data across the organization. This position offers the opportunity to work with enterprise systems, drive process improvements, leverage analytics to support decision-making, and make a measurable impact on IT operations.
Job Description Job Description Agile Release Train Engineer (RTE) Open to FTE or Contract-to-Hire Hybrid Onsite in Atlanta, GA Overview The Agile Release Train Engineer (RTE) is a servant leader and coach responsible for facilitating and optimizing the flow of value across one or more Agile Release Trains (ARTs). The RTE works closely with multiple Agile teams, product management, and key stakeholders to ensure alignment, manage risks, and drive continuous improvement across large-scale, cross-functional initiatives. Key Responsibilities Facilitate Program-Level Events: Lead and facilitate Program Increment (PI) Planning sessions, ensuring that all teams within the ART align on objectives, priorities, and dependencies. Organize and support key events, including Scrum of Scrums, system demos, and inspect & adapt workshops. Coordinate Cross-Team Collaboration: Manage inter-team dependencies, track progress, and proactively remove impediments to ensure smooth delivery of program objectives. Serve as the primary point of escalation for risks and issues, collaborating with stakeholders to implement effective mitigations. Promote Agile and Lean Practices: Act as a coach and mentor to Agile teams, promoting the adoption of Agile, Lean, and SAFe principles and practices. Facilitate continuous improvement by leading retrospectives and encouraging a culture of learning and adaptation. Stakeholder Engagement and Communication: Maintain transparent communication with business owners, product management, and other key stakeholders to ensure alignment on strategic goals and value delivery. Provide regular updates on ART performance and progress against the PI plan, utilizing metrics and data-driven insights. Drive Program Execution and Improvement: Monitor and report on ART metrics (e.g., predictability, velocity, quality) to identify trends and areas for improvement. Foster a collaborative environment that empowers teams to innovate, resolve challenges, and continuously improve their processes. Required Qualifications and Skills Experience & Background: Proven experience in an Agile environment, with prior roles such as Release Train Engineer, Scrum Master, or Agile Coach. Demonstrated success in facilitating large-scale Agile programs and managing cross-functional teams. Technical & Methodological Proficiency: Strong understanding of Agile frameworks, especially SAFe, along with experience in Scrum, Kanban, and Lean practices. Ability to leverage Agile metrics and data to drive decision-making and process improvements. Leadership & Communication: Excellent facilitation, coaching, and interpersonal skills, with the ability to lead diverse teams and manage stakeholder relationships effectively. Proven ability to manage risks, remove impediments, and drive complex, cross-team initiatives in dynamic environments. Certifications: Relevant Agile certifications such as SAFe Program Consultant (SPC), SAFe Agilist (SA), Certified Scrum Master (CSM), or equivalent are highly desirable. Education: Bachelor's degree or equivalent work experience. Additional Information Industry Versatility: While industry-specific experience (e.g., Healthcare) is beneficial, candidates from various sectors with a track record of scaling Agile practices are encouraged to apply. Commitment to Continuous Improvement: The successful candidate will demonstrate a passion for Agile transformation and a commitment to fostering a culture of continuous learning and improvement across the organization.
09/30/2026
Full time
Job Description Job Description Agile Release Train Engineer (RTE) Open to FTE or Contract-to-Hire Hybrid Onsite in Atlanta, GA Overview The Agile Release Train Engineer (RTE) is a servant leader and coach responsible for facilitating and optimizing the flow of value across one or more Agile Release Trains (ARTs). The RTE works closely with multiple Agile teams, product management, and key stakeholders to ensure alignment, manage risks, and drive continuous improvement across large-scale, cross-functional initiatives. Key Responsibilities Facilitate Program-Level Events: Lead and facilitate Program Increment (PI) Planning sessions, ensuring that all teams within the ART align on objectives, priorities, and dependencies. Organize and support key events, including Scrum of Scrums, system demos, and inspect & adapt workshops. Coordinate Cross-Team Collaboration: Manage inter-team dependencies, track progress, and proactively remove impediments to ensure smooth delivery of program objectives. Serve as the primary point of escalation for risks and issues, collaborating with stakeholders to implement effective mitigations. Promote Agile and Lean Practices: Act as a coach and mentor to Agile teams, promoting the adoption of Agile, Lean, and SAFe principles and practices. Facilitate continuous improvement by leading retrospectives and encouraging a culture of learning and adaptation. Stakeholder Engagement and Communication: Maintain transparent communication with business owners, product management, and other key stakeholders to ensure alignment on strategic goals and value delivery. Provide regular updates on ART performance and progress against the PI plan, utilizing metrics and data-driven insights. Drive Program Execution and Improvement: Monitor and report on ART metrics (e.g., predictability, velocity, quality) to identify trends and areas for improvement. Foster a collaborative environment that empowers teams to innovate, resolve challenges, and continuously improve their processes. Required Qualifications and Skills Experience & Background: Proven experience in an Agile environment, with prior roles such as Release Train Engineer, Scrum Master, or Agile Coach. Demonstrated success in facilitating large-scale Agile programs and managing cross-functional teams. Technical & Methodological Proficiency: Strong understanding of Agile frameworks, especially SAFe, along with experience in Scrum, Kanban, and Lean practices. Ability to leverage Agile metrics and data to drive decision-making and process improvements. Leadership & Communication: Excellent facilitation, coaching, and interpersonal skills, with the ability to lead diverse teams and manage stakeholder relationships effectively. Proven ability to manage risks, remove impediments, and drive complex, cross-team initiatives in dynamic environments. Certifications: Relevant Agile certifications such as SAFe Program Consultant (SPC), SAFe Agilist (SA), Certified Scrum Master (CSM), or equivalent are highly desirable. Education: Bachelor's degree or equivalent work experience. Additional Information Industry Versatility: While industry-specific experience (e.g., Healthcare) is beneficial, candidates from various sectors with a track record of scaling Agile practices are encouraged to apply. Commitment to Continuous Improvement: The successful candidate will demonstrate a passion for Agile transformation and a commitment to fostering a culture of continuous learning and improvement across the organization.