Your responsibilities will include: Spearheading the enterprise-wide implementation of CLM Project Management, leveraging your expertise to drive success. Conducting in-depth analysis and automation of business processes, meticulously crafting process flows and collaborating closely with stakeholders across various functions. Employing a structured requirements process to thoroughly assess client needs, from initial gathering and analysis to documentation and change management. Your insights will be instrumental in prioritizing immediate business needs and providing informed recommendations on options, risks, and cost vs. benefits. Candidates with experience in procure-to-pay business process areas and a solid understanding of SAP ecosystems like S4, SAP ECC, and AOD will be given preference.
04/02/2026
Full time
Your responsibilities will include: Spearheading the enterprise-wide implementation of CLM Project Management, leveraging your expertise to drive success. Conducting in-depth analysis and automation of business processes, meticulously crafting process flows and collaborating closely with stakeholders across various functions. Employing a structured requirements process to thoroughly assess client needs, from initial gathering and analysis to documentation and change management. Your insights will be instrumental in prioritizing immediate business needs and providing informed recommendations on options, risks, and cost vs. benefits. Candidates with experience in procure-to-pay business process areas and a solid understanding of SAP ecosystems like S4, SAP ECC, and AOD will be given preference.
An established industry player is seeking a skilled project manager to spearhead the implementation of a critical CLM Project Management initiative. This role requires a deep understanding of business processes and the ability to collaborate with diverse stakeholders to drive automation and efficiency. Candidates with a background in procure-to-pay processes and familiarity with SAP ecosystems will find this opportunity particularly rewarding. Join a dynamic team where your insights will shape the future of business operations and make a significant impact on organizational success.
04/02/2026
Full time
An established industry player is seeking a skilled project manager to spearhead the implementation of a critical CLM Project Management initiative. This role requires a deep understanding of business processes and the ability to collaborate with diverse stakeholders to drive automation and efficiency. Candidates with a background in procure-to-pay processes and familiarity with SAP ecosystems will find this opportunity particularly rewarding. Join a dynamic team where your insights will shape the future of business operations and make a significant impact on organizational success.
Responsibilities: 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions. Experience integrating these chatbots on site and then API gateway integrations. Orchestration of solution designs involving the above, Middleware, end data systems, generative AI, and RAG. 8+ years of hands-on technical experience in Contact Center & CX platforms. 8+ years of experience with cloud technologies / infrastructure (AWS). Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices. Lead design solutions, blueprints, artifacts, and hands-on coding involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications . Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliverables. Drive integration of Voice and Web-based channels with back-end systems, APIs, and analytics platforms. Coordinate with Cloud infrastructure teams (AWS, Azure, GCP) to ensure scalable, secure, high-performance deployments. Lead, design, and architect API integrations between internal platforms, external systems, and cloud services. Work with development, infrastructure, and product teams to gather and translate integration requirements into scalable solutions. Department: Preferred Vendors This is a contract-to-hire position.
04/02/2026
Full time
Responsibilities: 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions. Experience integrating these chatbots on site and then API gateway integrations. Orchestration of solution designs involving the above, Middleware, end data systems, generative AI, and RAG. 8+ years of hands-on technical experience in Contact Center & CX platforms. 8+ years of experience with cloud technologies / infrastructure (AWS). Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices. Lead design solutions, blueprints, artifacts, and hands-on coding involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications . Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliverables. Drive integration of Voice and Web-based channels with back-end systems, APIs, and analytics platforms. Coordinate with Cloud infrastructure teams (AWS, Azure, GCP) to ensure scalable, secure, high-performance deployments. Lead, design, and architect API integrations between internal platforms, external systems, and cloud services. Work with development, infrastructure, and product teams to gather and translate integration requirements into scalable solutions. Department: Preferred Vendors This is a contract-to-hire position.
We are looking for a talented Solutions Architect to join one of our top commercial partners. We are looking for someone highly skilled and hands-on with deep expertise in customer service and contact center platforms, specifically with Cisco technologies. The ideal candidate will have a proven track record of building and supporting contact center solutions using platforms like Salesforce and Microsoft Dynamics. They should be able to provide strategic insights into technology selection and can architect solutions that align with business needs and future goals. SOLUTIONS ARCHITECT REQUIREMENTS 5+ years of Solutions Architect experience, with a focus on contact center platforms and customer service technologies Strong hands-on experience with Cisco technologies and experience building and supporting contact center solutions using Salesforce and MS Dynamics Proven track record of building Salesforce and/or MS Dynamics platforms to support contact center operations Ability to evaluate and provide strategic recommendations for technology stack selection and deployment Ability to architect and build solutions from the ground up, working through the full lifecycle from platform selection and design to deployment and post-implementation support Experience designing and building agent desktop solutions that enhance the user experience for contact center agents, ensuring high productivity and effective case management Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner to stakeholders at all levels of the organization Proven ability to work with a variety of stakeholders, including technical teams, business leaders, and senior executives, to ensure alignment on the project vision, technical solutions, and strategic objectives Bonus skills: Experience with Sprinklr and building agent desktop solutions Airline experience SOLUTIONS ARCHITECT RESPONSIBILITIES Lead the selection process for contact center technologies, providing expert recommendations and guidance on platform choices, specifically focusing on Salesforce, Microsoft Dynamics, and Cisco solutions. Build comprehensive solutions around the selected platforms that align with business goals and technical requirements. Architect and implement end-to-end contact center solutions, including integrations with third-party tools and technologies. Ensure that the solution enhances customer experience, agent productivity, and operational efficiency. Leverage in-depth experience with Salesforce and Microsoft Dynamics to build and customize contact center platforms. Provide technical direction for platform implementations and upgrades, ensuring alignment with industry best practices and business requirements. Design and implement intuitive and effective agent desktop solutions that optimize agent performance, enabling seamless workflows and efficient case management within the contact center environment. Produce comprehensive documentation, including architecture diagrams, design specifications, and integration details. Ensure that all technical documentation is clear, detailed, and aligned with solution delivery milestones. Work closely with cross-functional teams, including business stakeholders, technical teams, and senior leadership. Provide strategic insights into future technology stacks and industry trends, ensuring that solutions remain forward-thinking and adaptable to future needs. Actively engage in the technical implementation of contact center solutions, ensuring the quality and accuracy of the deployment and addressing any issues that arise during the process.
04/02/2026
Full time
We are looking for a talented Solutions Architect to join one of our top commercial partners. We are looking for someone highly skilled and hands-on with deep expertise in customer service and contact center platforms, specifically with Cisco technologies. The ideal candidate will have a proven track record of building and supporting contact center solutions using platforms like Salesforce and Microsoft Dynamics. They should be able to provide strategic insights into technology selection and can architect solutions that align with business needs and future goals. SOLUTIONS ARCHITECT REQUIREMENTS 5+ years of Solutions Architect experience, with a focus on contact center platforms and customer service technologies Strong hands-on experience with Cisco technologies and experience building and supporting contact center solutions using Salesforce and MS Dynamics Proven track record of building Salesforce and/or MS Dynamics platforms to support contact center operations Ability to evaluate and provide strategic recommendations for technology stack selection and deployment Ability to architect and build solutions from the ground up, working through the full lifecycle from platform selection and design to deployment and post-implementation support Experience designing and building agent desktop solutions that enhance the user experience for contact center agents, ensuring high productivity and effective case management Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner to stakeholders at all levels of the organization Proven ability to work with a variety of stakeholders, including technical teams, business leaders, and senior executives, to ensure alignment on the project vision, technical solutions, and strategic objectives Bonus skills: Experience with Sprinklr and building agent desktop solutions Airline experience SOLUTIONS ARCHITECT RESPONSIBILITIES Lead the selection process for contact center technologies, providing expert recommendations and guidance on platform choices, specifically focusing on Salesforce, Microsoft Dynamics, and Cisco solutions. Build comprehensive solutions around the selected platforms that align with business goals and technical requirements. Architect and implement end-to-end contact center solutions, including integrations with third-party tools and technologies. Ensure that the solution enhances customer experience, agent productivity, and operational efficiency. Leverage in-depth experience with Salesforce and Microsoft Dynamics to build and customize contact center platforms. Provide technical direction for platform implementations and upgrades, ensuring alignment with industry best practices and business requirements. Design and implement intuitive and effective agent desktop solutions that optimize agent performance, enabling seamless workflows and efficient case management within the contact center environment. Produce comprehensive documentation, including architecture diagrams, design specifications, and integration details. Ensure that all technical documentation is clear, detailed, and aligned with solution delivery milestones. Work closely with cross-functional teams, including business stakeholders, technical teams, and senior leadership. Provide strategic insights into future technology stacks and industry trends, ensuring that solutions remain forward-thinking and adaptable to future needs. Actively engage in the technical implementation of contact center solutions, ensuring the quality and accuracy of the deployment and addressing any issues that arise during the process.