PRI Technology

Job Description Job Description Renewal Manager Oracle CRM NetSuite My name is Bill Stevens, and I have a new full-time Renewal Manager opportunity available for a major firm located in Brentwood, Long Island that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The work week schedule will be onsite in the firm's office. The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals. This position will be paying $95,000 - $100,000 plus an attractive benefits package. Essential duties and responsibilities: Entering customer contract details within the firms current CRM software package. Obtain knowledge of the terms and conditions within the firms Master Service Agreement (MSA) and know and understand the entitlements provided to our customers Prepare Maintenance Pricing and Costing by utilizing current quoting pricing tool Prepare and Execute Maintenance Agreements Subscription Renewal Management/Communication: Using CRM software to track contract/subscription renewals (Internally/Externally) and provide reports to the necessary teams to execute/deliver on renewals. Value-Added Services: Offering value-added services promotional/current additional discounts to customers to increase contract/subscription revenue Customer Education: Providing ongoing education and support to help customers derive maximum value from their contract/subscription Monitoring Competitor Activity: Keeping an eye on competitor activity and market trends to ensure the company remains competitive and continues to offer value proposition that meets or exceeds customer expectations. Feedback Collection: Soliciting feedback from customer on their experience with the company's products or services. Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Preferred Qualifications: Experience with Oracle/NetSuite CRM platform. Understanding of Subscription and Billing Account relationships Understanding of Revenue Recognition Process Understanding of Revenue Arrangements/Revenue Rules Customer CHURN Management and Reporting Strong willingness and ability to learn new software applications quickly. Qualifications: Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. The interview process will include an initial phone or virtual interview screening. Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions. Regards Bill Stevens Senior Technical Recruiter PRI Technology Denville, New Jersey 07834 973 - 732 - 5454 x21 973 - 354 - 2799 Company Description Perennial Resources International is a full-service search and staffing firm whose mission, quite simply, is to serve the personnel needs of our clients. Headquartered in NYC, and part of a private equity owned organization, we have 20 physical offices and conduct business in 45 states. Company Description Perennial Resources International is a full-service search and staffing firm whose mission, quite simply, is to serve the personnel needs of our clients. Headquartered in NYC, and part of a private equity owned organization, we have 20 physical offices and conduct business in 45 states.