MSI
Elk Grove Village, Illinois
Summary:The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards. Work Hours:Monday to Friday from 09:00 AM to 05:00 PM, 4 Saturday(s) a month from 09:00 AM to 01:00 PM Seniority Level:Entry Level Employment Type:Full-time Compensation:This hourly, non-exempt position pays from $19 to $22 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $45,000 and $54,000 annually, or more, depending on experience, overtime hours, and bonuses. To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: Provide exceptional customer service through phone, email, and in-person interactions. Build and nurture strong customer relationships. Assist customers in selecting the appropriate products for their needs. Retrieve and bring product samples to customers in the showroom Address customer issues related to transactions, deliveries, and products Accurately maintain customer contact information and transaction records. Follow up with customers on quotes, inquiries, and sales opportunities. Process sales transactions, payments, and generate sales orders. Schedule deliveries and coordinate logistics for material shipments. Create shipping orders and packing lists. Answer inbound sales calls and proactively make outbound calls. Ensure showroom displays are maintained to the highest standards. Monitor stock levels to ensure efficient processing of customer orders. Support trade customers by understanding their project needs and recommending suitable MSI materials. Maintain marketing materials for easy customer access. Collaborate with Sales Representatives to keep account transactions and inventory up to date. Stay informed about company products and services. Perform additional duties as required. Additionally the candidate must meet the following Education and/or Experience requirements: High School Diploma required; some college coursework preferred. Minimum of 1 year of customer service experience. Strong communication skills with a positive, solution-oriented approach. Attentive to customer needs and details. Proven ability to manage multiple tasks simultaneously. Goal-oriented with a focus on delivering excellent customer service. Strong math skills and the ability to perform quick calculations. Proficient with PCs and navigating a multi-window environment. Intermediate skills in MS Outlook, Word, and Excel. Bilingual (Spanish) preferred. This role has the following physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits. The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision. Benefits:MSI offers a comprehensive benefits package that includes: Referral, Holiday, and Annual Bonuses Annual pay increases Paid Time Off Medical, Dental, and Vision Insurance Company-paid Short Term and Long Term disability Company-paid Life Insurance Tuition Reimbursement Traditional and Roth 401(k) plans with company matching contributions Charitable donation matching programs Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests About MSI:Founded in 1975, MSI is a leading supplier offlooring tile,countertops,wall and backsplash tileandhardscapingsurfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering ofGranite,Quartz,Porcelain,Luxury Vinyl flooring,Slate,Marble,Travertine,Sandstone,Limestone,Quartzite,onyx,stacked stoneandpaversimported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business Journal Supplier Diversity Award - Home Depot Flooring Distributor multiple years in a row - Floor Covering Weekly Top Workplaces Award winner multiple times - Top Workplaces MSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.
Summary:The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards. Work Hours:Monday to Friday from 09:00 AM to 05:00 PM, 4 Saturday(s) a month from 09:00 AM to 01:00 PM Seniority Level:Entry Level Employment Type:Full-time Compensation:This hourly, non-exempt position pays from $19 to $22 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $45,000 and $54,000 annually, or more, depending on experience, overtime hours, and bonuses. To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: Provide exceptional customer service through phone, email, and in-person interactions. Build and nurture strong customer relationships. Assist customers in selecting the appropriate products for their needs. Retrieve and bring product samples to customers in the showroom Address customer issues related to transactions, deliveries, and products Accurately maintain customer contact information and transaction records. Follow up with customers on quotes, inquiries, and sales opportunities. Process sales transactions, payments, and generate sales orders. Schedule deliveries and coordinate logistics for material shipments. Create shipping orders and packing lists. Answer inbound sales calls and proactively make outbound calls. Ensure showroom displays are maintained to the highest standards. Monitor stock levels to ensure efficient processing of customer orders. Support trade customers by understanding their project needs and recommending suitable MSI materials. Maintain marketing materials for easy customer access. Collaborate with Sales Representatives to keep account transactions and inventory up to date. Stay informed about company products and services. Perform additional duties as required. Additionally the candidate must meet the following Education and/or Experience requirements: High School Diploma required; some college coursework preferred. Minimum of 1 year of customer service experience. Strong communication skills with a positive, solution-oriented approach. Attentive to customer needs and details. Proven ability to manage multiple tasks simultaneously. Goal-oriented with a focus on delivering excellent customer service. Strong math skills and the ability to perform quick calculations. Proficient with PCs and navigating a multi-window environment. Intermediate skills in MS Outlook, Word, and Excel. Bilingual (Spanish) preferred. This role has the following physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits. The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision. Benefits:MSI offers a comprehensive benefits package that includes: Referral, Holiday, and Annual Bonuses Annual pay increases Paid Time Off Medical, Dental, and Vision Insurance Company-paid Short Term and Long Term disability Company-paid Life Insurance Tuition Reimbursement Traditional and Roth 401(k) plans with company matching contributions Charitable donation matching programs Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests About MSI:Founded in 1975, MSI is a leading supplier offlooring tile,countertops,wall and backsplash tileandhardscapingsurfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering ofGranite,Quartz,Porcelain,Luxury Vinyl flooring,Slate,Marble,Travertine,Sandstone,Limestone,Quartzite,onyx,stacked stoneandpaversimported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business Journal Supplier Diversity Award - Home Depot Flooring Distributor multiple years in a row - Floor Covering Weekly Top Workplaces Award winner multiple times - Top Workplaces MSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.
MSI
Orange, California
Summary:We are seeking a Graphic Artist with strong expertise in AI-generated design, interior visualization, and video content creation. This role focuses on producing high-quality product visuals, immersive room scenes, and motion content to support eCommerce, digital marketing, and sales initiatives. Work Hours:Monday to Friday from 08:00 AM to 05:00 PM Seniority Level:Associate Employment Type:Full-time Compensation:This hourly, non-exempt position pays from $21.75 to $24.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $52,000 and $55,000 annually, or more, depending on experience, overtime hours, and bonuses. To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: Key Responsibilities Create photorealistic product images, lifestyle visuals, and interior room scenes Generate AI-based room scenes featuring tile, flooring, stone, and vanities Produce and edit video content, including motion graphics and short-form marketing videos Design infographics, presentations, and digital marketing assets Manage multiple design projects and meet deadlines in a fast-paced environment Ensure brand consistency, color accuracy, and high-quality output across all deliverables AI Design&Visualization Skills Experience with AI image generation tools (Midjourney, Stable Diffusion, DALL E, or similar) Ability to create interior design visualizations, 3D-style room scenes, and product mockups Strong understanding of: Lighting, rendering, and material realism Texture mapping (tile, wood, stone, and surface finishes) Perspective, scale, and composition Familiarity with room visualization tools (Roomvo, TilesView, or similar) AI Video&Motion Graphics Experience with AI video generation tools (Runway ML, Higgsfield, Pika, Luma AI, Sora, or similar) Ability to create image-to-video, text-to-video, and motion-based content Strong skills in video editing, transitions, camera movement, and visual storytelling Tools&Technical Skills Adobe Creative Suite: Photoshop, Illustrator, Premiere Pro, After Effects AI design tools: Midjourney, Stable Diffusion, DALL E, Runway, Pika, etc. Knowledge of 3D design, rendering, or interior layout tools (SketchUp, Blender, Planner 5D, Homestyler preferred) Understanding of UX/UI principles and eCommerce design best practices Additionally the candidate must meet the following Education and/or Experience requirements: 3+ years of experience in graphic design, digital design, motion graphics, or visual design Strong portfolio demonstrating: AI-generated visuals Interior or product visualization Video and motion graphics work Proven ability to manage multiple projects and deliver within deadlines Preferred Experience Background in interior design, home improvement, flooring, tile, or building materials Experience with eCommerce platforms, product marketing, or retail content creation Portfolio Requirement Applicants must submit a portfolio that includes: Product renders and lifestyle imagery Video and motion graphics projects AI-generated room scenes or interior visualizations This role has the following physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits. The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision. Benefits:MSI offers a comprehensive benefits package that includes: Referral, Holiday, and Annual Bonuses Annual pay increases Paid Time Off Medical, Dental, and Vision Insurance Company-paid Short Term and Long Term disability Company-paid Life Insurance Tuition Reimbursement Traditional and Roth 401(k) plans with company matching contributions Charitable donation matching programs Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests About MSI:Founded in 1975, MSI is a leading supplier offlooring tile,countertops,wall and backsplash tileandhardscapingsurfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering ofGranite,Quartz,Porcelain,Luxury Vinyl flooring,Slate,Marble,Travertine,Sandstone,Limestone,Quartzite,onyx,stacked stoneandpaversimported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business Journal Supplier Diversity Award - Home Depot Flooring Distributor multiple years in a row - Floor Covering Weekly Top Workplaces Award winner multiple times - Top Workplaces MSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.
Summary:We are seeking a Graphic Artist with strong expertise in AI-generated design, interior visualization, and video content creation. This role focuses on producing high-quality product visuals, immersive room scenes, and motion content to support eCommerce, digital marketing, and sales initiatives. Work Hours:Monday to Friday from 08:00 AM to 05:00 PM Seniority Level:Associate Employment Type:Full-time Compensation:This hourly, non-exempt position pays from $21.75 to $24.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $52,000 and $55,000 annually, or more, depending on experience, overtime hours, and bonuses. To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: Key Responsibilities Create photorealistic product images, lifestyle visuals, and interior room scenes Generate AI-based room scenes featuring tile, flooring, stone, and vanities Produce and edit video content, including motion graphics and short-form marketing videos Design infographics, presentations, and digital marketing assets Manage multiple design projects and meet deadlines in a fast-paced environment Ensure brand consistency, color accuracy, and high-quality output across all deliverables AI Design&Visualization Skills Experience with AI image generation tools (Midjourney, Stable Diffusion, DALL E, or similar) Ability to create interior design visualizations, 3D-style room scenes, and product mockups Strong understanding of: Lighting, rendering, and material realism Texture mapping (tile, wood, stone, and surface finishes) Perspective, scale, and composition Familiarity with room visualization tools (Roomvo, TilesView, or similar) AI Video&Motion Graphics Experience with AI video generation tools (Runway ML, Higgsfield, Pika, Luma AI, Sora, or similar) Ability to create image-to-video, text-to-video, and motion-based content Strong skills in video editing, transitions, camera movement, and visual storytelling Tools&Technical Skills Adobe Creative Suite: Photoshop, Illustrator, Premiere Pro, After Effects AI design tools: Midjourney, Stable Diffusion, DALL E, Runway, Pika, etc. Knowledge of 3D design, rendering, or interior layout tools (SketchUp, Blender, Planner 5D, Homestyler preferred) Understanding of UX/UI principles and eCommerce design best practices Additionally the candidate must meet the following Education and/or Experience requirements: 3+ years of experience in graphic design, digital design, motion graphics, or visual design Strong portfolio demonstrating: AI-generated visuals Interior or product visualization Video and motion graphics work Proven ability to manage multiple projects and deliver within deadlines Preferred Experience Background in interior design, home improvement, flooring, tile, or building materials Experience with eCommerce platforms, product marketing, or retail content creation Portfolio Requirement Applicants must submit a portfolio that includes: Product renders and lifestyle imagery Video and motion graphics projects AI-generated room scenes or interior visualizations This role has the following physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits. The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision. Benefits:MSI offers a comprehensive benefits package that includes: Referral, Holiday, and Annual Bonuses Annual pay increases Paid Time Off Medical, Dental, and Vision Insurance Company-paid Short Term and Long Term disability Company-paid Life Insurance Tuition Reimbursement Traditional and Roth 401(k) plans with company matching contributions Charitable donation matching programs Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests About MSI:Founded in 1975, MSI is a leading supplier offlooring tile,countertops,wall and backsplash tileandhardscapingsurfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering ofGranite,Quartz,Porcelain,Luxury Vinyl flooring,Slate,Marble,Travertine,Sandstone,Limestone,Quartzite,onyx,stacked stoneandpaversimported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business Journal Supplier Diversity Award - Home Depot Flooring Distributor multiple years in a row - Floor Covering Weekly Top Workplaces Award winner multiple times - Top Workplaces MSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.