ATR Arena Technical Resources
Austin, Texas
Job Description Job Title: Computer Support Specialist Job Location: Austin, Texas (Onsite) Compensation: $60,000 to $66,000 salary and monthly parking allowance Eligibility/Clearance: Secret Clearance required. US Citizenship required. This position supports a government contract Job Description: We are looking for an enthusiastic, well-qualified individual to fill the Computer Support Specialist position and to join our team of qualified, talented individuals. The Computer Support Specialist assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Aids users and organizations using computer software or equipment. Properly diagnoses problems and guides users through problem resolution. Sets up, image or repairs computer equipment and related devices. Trains users to utilize new computer hardware or software, including printing, installation, word processing, and email. Responds to phone, web, fax and email requests for assistance using remote tools and automated trouble ticketing system. Makes site visits to provide touch labor. Provides account management. Responsibilities (include but are not limited to): - Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem-solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather than reactive by nature - Strong verbal and written communication to effectively express concepts, plans, and proposals Requirements: - Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance: - Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. - Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. - Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with IAVA remediation. - Install, configure, troubleshoot, relocate, and repair desktops, handheld devices, and printers. - Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. - Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity. - Utilize network monitoring tools to monitor and proactively respond or alert appropriate support personnel. - Submit daily systems reports and contact the next level of support to escalate unresolved problems. - Answer HELPDESK calls and utilize the automated incident tracking systems to record work orders. Provide technical customer support. - Configure, diagnose, reimage, reload, utilize, troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows vista and Windows 10 OS and all associated peripheral devices. - Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2013 applications with a good understanding of Outlook and related components. - Configure, diagnose, reload, utilize troubleshoot and repair all NCES products. - Configure, diagnose, reload, utilize troubleshoot and repair all Jabber Instant Messaging (IM) applications. - Configure, diagnose, reload, utilize troubleshoot and repair all WiFi and AirCard applications and wireless services. - Configure, diagnose, reload, utilize troubleshoot and repair all handheld devices and handheld device Common Access Card (CAC) Smart Card readers. - Utilize Active Directory tools to manage and create objects in MS Server. Utilize remote tools to connect to remote desktops. Applications include SCCM. - Assist users during briefings and events with all collaborative tools such as Google Earth, Defense Cyber Operations (DCO) Connect Online, Jabber, Portals, and alert systems. Desired Qualifications: - Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus - General knowledge of Windows technology and TCP/IP networking Education/Certifications: - High school/GED - 3+ years of experience performing PC maintenance functions - Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 - MS Desktop Support Technician or equivalent certification preferred ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability
Job Description Job Title: Computer Support Specialist Job Location: Austin, Texas (Onsite) Compensation: $60,000 to $66,000 salary and monthly parking allowance Eligibility/Clearance: Secret Clearance required. US Citizenship required. This position supports a government contract Job Description: We are looking for an enthusiastic, well-qualified individual to fill the Computer Support Specialist position and to join our team of qualified, talented individuals. The Computer Support Specialist assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Aids users and organizations using computer software or equipment. Properly diagnoses problems and guides users through problem resolution. Sets up, image or repairs computer equipment and related devices. Trains users to utilize new computer hardware or software, including printing, installation, word processing, and email. Responds to phone, web, fax and email requests for assistance using remote tools and automated trouble ticketing system. Makes site visits to provide touch labor. Provides account management. Responsibilities (include but are not limited to): - Ability to organize, prioritize and meet deadlines - Capable of conveying complex information in a simplistic manner - Strong critical thinking and problem-solving skills - Strong self-starter requiring minimal supervision - Able to take proactive measures to prevent problems rather than reactive by nature - Strong verbal and written communication to effectively express concepts, plans, and proposals Requirements: - Essential Duties and Responsibilities: (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance: - Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. - Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. - Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with IAVA remediation. - Install, configure, troubleshoot, relocate, and repair desktops, handheld devices, and printers. - Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. - Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity. - Utilize network monitoring tools to monitor and proactively respond or alert appropriate support personnel. - Submit daily systems reports and contact the next level of support to escalate unresolved problems. - Answer HELPDESK calls and utilize the automated incident tracking systems to record work orders. Provide technical customer support. - Configure, diagnose, reimage, reload, utilize, troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows vista and Windows 10 OS and all associated peripheral devices. - Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2013 applications with a good understanding of Outlook and related components. - Configure, diagnose, reload, utilize troubleshoot and repair all NCES products. - Configure, diagnose, reload, utilize troubleshoot and repair all Jabber Instant Messaging (IM) applications. - Configure, diagnose, reload, utilize troubleshoot and repair all WiFi and AirCard applications and wireless services. - Configure, diagnose, reload, utilize troubleshoot and repair all handheld devices and handheld device Common Access Card (CAC) Smart Card readers. - Utilize Active Directory tools to manage and create objects in MS Server. Utilize remote tools to connect to remote desktops. Applications include SCCM. - Assist users during briefings and events with all collaborative tools such as Google Earth, Defense Cyber Operations (DCO) Connect Online, Jabber, Portals, and alert systems. Desired Qualifications: - Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards. - Extensive knowledge of Applications - Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus - General knowledge of Windows technology and TCP/IP networking Education/Certifications: - High school/GED - 3+ years of experience performing PC maintenance functions - Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 - MS Desktop Support Technician or equivalent certification preferred ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability
ATR Arena Technical Resources
Job Description Job Title: Sr. Salesforce Lead Developer/Architect Job Location: Remote Eligibility/Clearance: Must be authorized to work in the US Position Summary: Seeking a Development Lead / PSS Architect to serve as the senior technical resource across our LPI Practice-a growing portfolio of state government Salesforce Public Sector Solutions (PSS) implementations focused on digitizing professional licensing, permitting, and inspection workflows for state agencies. The ideal candidate is a self-starter who can own technical delivery across complex, multi-environment implementations, engage effectively with client and state agency stakeholders, and drive consistent quality with minimal oversight. This role serves as the primary technical decision-maker on LPI engagements, responsible for architecture, code quality, deployment strategy, and code review across distributed agile teams. We are seeking a candidate with strong communication skills, deep expertise in OmniStudio and Salesforce Industries, and a proven track record delivering solutions in the public sector-specifically within regulated environments, large-scale government programs, and multi-stakeholder initiatives. Responsibilities: - Own architecture decisions for OmniStudio/Vlocity configuration including OmniScripts, FlexCards, DataRaptors, Integration Procedures, and DataPacks. - Prioritize configuration and platform-native PSS capabilities over custom development - exhaust declarative and OmniStudio options before writing custom Apex or LWC. - Review user stories, estimate story points, and allocate stories to developers before sprint planning. - Lead the dev squad in technical discussions and solution design sessions. - Conduct code reviews and enforce development standards across teams of onshore and offshore developers. - Execute and coordinate deployment across SIT, UAT, and production environments; manage SFDX and Vlocity CLI tooling. - Monitor production stability; log and triage defects identified in production environments. - Follow up on Salesforce support tickets escalated to Salesforce Professional Services or support. - Lead data migration efforts including complaint and licensing data migration workstreams. - Support UAT phases including manual steps, user creation, and issue triage. - Collaborate with the Business Analyst and Product Owner to refine user stories, validate acceptance criteria, and flag scope or dependency issues early. - Develop Apex (classes and triggers), Lightning Components/LWC, and declarative flows to extend Salesforce PSS for licensing and regulatory workflows. - Design and configure constituent-facing Digital Experience (Community) sites including user registration, portal access, and self-service licensing workflows. - Design and implement role-based access controls, permission sets, sharing rules, and data visibility patterns appropriate for multi-agency government environments. - Build and maintain REST and SOAP API integrations, platform events, and outbound messaging to connect Salesforce PSS with external agency and state systems. - Build and maintain client trust with agency stakeholders; serve as technical point of contact for agency technical teams. - Contribute to LPI practice development - help build reusable patterns and tooling for future state government PSS implementations. Required Skills and Experience: - Bachelor's degree in Computer Science/Information Systems or related STEM field. - 5+ years of custom Salesforce development (Apex, LWC, Aura, Visualforce). - 3+ years hands-on experience with Salesforce OmniStudio (formerly Vlocity) - OmniScripts, FlexCards, DataRaptors, Integration Procedures. - Experience with Salesforce Public Sector Solutions (PSS) or Salesforce Industries (formerly Vlocity Government) strongly preferred. - Proven experience as a technical lead or senior developer on Salesforce delivery teams. - SFDX CLI and Vlocity CLI proficiency - project retrieve, deploy, DataPack import/export. - Experience with multi-environment deployment pipelines (dev / SIT / UAT / production). - Strong declarative skills: Lightning flows, Validation Rules, Approval Processes, formula fields. - Experience designing and building Salesforce Digital Experience (Community) sites for constituent self-service portals. - Strong implementation experience with Profiles, Permission Sets, role hierarchies, sharing rules, and multi-agency data visibility models. - REST and SOAP Web Services, Apex Callouts, Outbound Messaging, platform events, and streaming API. - Data migration experience - extraction, transformation, and load for government licensing or regulatory data. - Salesforce Certifications required: Platform Developer I. Platform Developer II highly preferred. - OmniStudio Developer certification preferred. - Strong analysis and troubleshooting skills; ability to diagnose production and sandbox environment issues. - Ability to work in Agile/Scrum team scenarios. Preferred Skills and Experience: - Prior experience on state, local or federal government Salesforce engagements. - Experience with licensing, permitting, or regulatory workflow implementations. - Salesforce Shield - Event Monitoring, Field Audit Trail, Platform Encryption. - DevOps tooling: code scanning, CI/CD pipeline configuration. (Copado/Gearset) - Mobile offline development experience. - Knowledge of AppExchange managed packages and security review requirements. - Experience coordinating deployments with client-controlled production environments (limited access scenarios). Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.
Job Description Job Title: Sr. Salesforce Lead Developer/Architect Job Location: Remote Eligibility/Clearance: Must be authorized to work in the US Position Summary: Seeking a Development Lead / PSS Architect to serve as the senior technical resource across our LPI Practice-a growing portfolio of state government Salesforce Public Sector Solutions (PSS) implementations focused on digitizing professional licensing, permitting, and inspection workflows for state agencies. The ideal candidate is a self-starter who can own technical delivery across complex, multi-environment implementations, engage effectively with client and state agency stakeholders, and drive consistent quality with minimal oversight. This role serves as the primary technical decision-maker on LPI engagements, responsible for architecture, code quality, deployment strategy, and code review across distributed agile teams. We are seeking a candidate with strong communication skills, deep expertise in OmniStudio and Salesforce Industries, and a proven track record delivering solutions in the public sector-specifically within regulated environments, large-scale government programs, and multi-stakeholder initiatives. Responsibilities: - Own architecture decisions for OmniStudio/Vlocity configuration including OmniScripts, FlexCards, DataRaptors, Integration Procedures, and DataPacks. - Prioritize configuration and platform-native PSS capabilities over custom development - exhaust declarative and OmniStudio options before writing custom Apex or LWC. - Review user stories, estimate story points, and allocate stories to developers before sprint planning. - Lead the dev squad in technical discussions and solution design sessions. - Conduct code reviews and enforce development standards across teams of onshore and offshore developers. - Execute and coordinate deployment across SIT, UAT, and production environments; manage SFDX and Vlocity CLI tooling. - Monitor production stability; log and triage defects identified in production environments. - Follow up on Salesforce support tickets escalated to Salesforce Professional Services or support. - Lead data migration efforts including complaint and licensing data migration workstreams. - Support UAT phases including manual steps, user creation, and issue triage. - Collaborate with the Business Analyst and Product Owner to refine user stories, validate acceptance criteria, and flag scope or dependency issues early. - Develop Apex (classes and triggers), Lightning Components/LWC, and declarative flows to extend Salesforce PSS for licensing and regulatory workflows. - Design and configure constituent-facing Digital Experience (Community) sites including user registration, portal access, and self-service licensing workflows. - Design and implement role-based access controls, permission sets, sharing rules, and data visibility patterns appropriate for multi-agency government environments. - Build and maintain REST and SOAP API integrations, platform events, and outbound messaging to connect Salesforce PSS with external agency and state systems. - Build and maintain client trust with agency stakeholders; serve as technical point of contact for agency technical teams. - Contribute to LPI practice development - help build reusable patterns and tooling for future state government PSS implementations. Required Skills and Experience: - Bachelor's degree in Computer Science/Information Systems or related STEM field. - 5+ years of custom Salesforce development (Apex, LWC, Aura, Visualforce). - 3+ years hands-on experience with Salesforce OmniStudio (formerly Vlocity) - OmniScripts, FlexCards, DataRaptors, Integration Procedures. - Experience with Salesforce Public Sector Solutions (PSS) or Salesforce Industries (formerly Vlocity Government) strongly preferred. - Proven experience as a technical lead or senior developer on Salesforce delivery teams. - SFDX CLI and Vlocity CLI proficiency - project retrieve, deploy, DataPack import/export. - Experience with multi-environment deployment pipelines (dev / SIT / UAT / production). - Strong declarative skills: Lightning flows, Validation Rules, Approval Processes, formula fields. - Experience designing and building Salesforce Digital Experience (Community) sites for constituent self-service portals. - Strong implementation experience with Profiles, Permission Sets, role hierarchies, sharing rules, and multi-agency data visibility models. - REST and SOAP Web Services, Apex Callouts, Outbound Messaging, platform events, and streaming API. - Data migration experience - extraction, transformation, and load for government licensing or regulatory data. - Salesforce Certifications required: Platform Developer I. Platform Developer II highly preferred. - OmniStudio Developer certification preferred. - Strong analysis and troubleshooting skills; ability to diagnose production and sandbox environment issues. - Ability to work in Agile/Scrum team scenarios. Preferred Skills and Experience: - Prior experience on state, local or federal government Salesforce engagements. - Experience with licensing, permitting, or regulatory workflow implementations. - Salesforce Shield - Event Monitoring, Field Audit Trail, Platform Encryption. - DevOps tooling: code scanning, CI/CD pipeline configuration. (Copado/Gearset) - Mobile offline development experience. - Knowledge of AppExchange managed packages and security review requirements. - Experience coordinating deployments with client-controlled production environments (limited access scenarios). Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.