Tri-Com Consulting

About the Role (1 Position) We are seeking a passionate Senior Software Trainer and Content Developer to create, maintain, and deliver engaging training programs for our software products. The ideal candidate has a blend of technical expertise, exceptional writing skills, and a talent for teaching, ensuring that our clients can maximize their productivity using our technology. Key Responsibilities: Training Content Development (Writer) Create Instructional Content: Develop and maintain comprehensive training materials, including user manuals, step-by-step guides, FAQs, quick reference guides, and knowledge base articles. Multimedia Creation: Produce video tutorials, recorded webinars, and interactive e-learning modules (e.g., using Articulate, Captivate, or screen-recording software). Documentation Maintenance: Update existing documentation to reflect software updates, new features, and enhancements. Collaborate with Product Teams: Partner with developers, product managers, and QA teams to gather accurate technical information for documentation. Standardize Content: Ensure all training materials align with company style guides and user-experience standards. Training Delivery (Trainer) Conduct Sessions: Deliver live training sessions, workshops, and webinars to diverse audiences, both in-person and virtually. Assess Learning Needs: Evaluate training needs through feedback, usage data, and direct interaction with clients. Provide Support: Provide one-on-one coaching, troubleshooting, and post-training support to ensure successful adoption. Analyze Effectiveness: Evaluate training programs through assessments and feedback to continuously improve content and delivery methods Support & Collaboration Gather requirements and translate them into technical specifications. Document solutions, configurations, and customization. Collaborate with business stakeholders and other developers. Required Skills & Qualifications Experience: 8+ years of experience in software training, technical writing, or instructional design. Technical Writing: Proven ability to translate complex technical jargon into clear, concise, user-friendly documentation. Instructional Design: Knowledge of adult learning principles and instructional design models (e.g., ADDIE). LMS Proficiency: Familiarity with Learning Management Systems (LMS) for delivering and tracking training. Software Familiarity: Strong understanding of software applications and ability to learn new tools quickly. Communication: Exceptional verbal and written communication skills with a strong, engaging presentation style. Tools: Experience with tools such as Articulate 360, Adobe Captivate, Camtasia, Snagit, or MS Office Suite Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, English, Communications, or Instructional Design. Certification in technical writing or instructional design. Experience with video editing software. Knowledge of Agile software development methodology Proven experience as a trainer, teacher, or similar role. Experience in designing technical, user-friendly documentation. Familiarity with remote training software (e.g., Zoom, Teams) and Adobe Captivate software

Job Title: Business Analyst Location: Glastonbury, CT - Hybrid - onsite for frequent meetings Duration: 4-month contract Project Description Our client needs to ensure that Medicaid eligible services are properly documented in accordance with the Consolidated Appropriations Act. The CAA implementation team is seeking assistance from a Business Analyst who has a strong familiarity with Medicaid billing documentation standards to help ensure client case note documentation meets all federal and state Medicaid requirements while ensuring audit compliance for billing. This position will be instrumental in creating documentation standards, recommending policy and data system modifications, and assisting with training curriculum development. Scope of Services Work with interagency representatives to understand how Medicaid waivers will impact business. Learn about the employees who will be delivering reimbursable services and how they currently record electronic case notes in their case management system. Support departments in understanding Medicaid's documentation requirements and how to ensure that medical necessity is established. Create business requirements that define the required data elements needed in department electronic systems such as date, time, location, supervising provider, service type, and signatures. Assist with creating standardized, Medicaid compliant note templates. Help departments craft policy that reinforce proper case note compliance. Collaborate with training staff and recommend training curriculum topics that will prepare line staff to differentiate between billable and non-billable activities and create Medicaid compliant case notes. May participate in training events and/or assist with creating training scenarios. Minimum Qualifications The minimum skills and experience required for a candidate to be considered for this position include: A minimum of 3 years' experience as a business analyst or in a similar field In-depth knowledge of Medicaid billing practices with particular emphasis on required documentation to meet audit standards Ability to assess current data systems and document change recommendations Strong oral and written communication skills Professionalism and flexibility in working relationships Ability to set individual priorities, complete work with limited direction, and work in a team environment. Experience in training curriculum development a plus. Experience utilizing MS Office suite, and specifically, the Treemont2 software highly desired. Timetable While the selected candidate will be allowed to work remotely while performing tasks independently, they will be required to attend frequent in-person meetings in Glastonbury, CT as well as other locations across the state of Connecticut.