To assist in providing technical support for a variety of hardware, software and peripheral equipment to upgrade existing hardware and software; to correct reported hardware and/or software problems; and to perform a variety of technical tasks relative to assigned areas of responsibility. Diagnose and recommend corrective actions to remedy software and/or hardware problems Participate in the planning, implementation and installation of new systems based upon City and user needs Receive and analyze requests for services; coordinate with staff members to fill requests. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Related education and experience may be interchangeable on a year for year basis Bachelor's degree from an accredited college or university with major coursework in information systems, computer science or a related field, plus one (1) year of information systems experience. 30 hours per week Maintain and install computer hardware Maintain local area network systems Resolve personal computer hardware and software problems Configure user-level system hardware, software, and network equipment Maintain communications systems between departmental personal computer and network systems and other Library computer systems Resolve technical hardware and software issues Resolve hardware and software problems Supporting voice-related systems including conferencing systems Perform computer hardware/software related repairs including refreshing the operating system Investigate and resolve computer software and hardware problems Provide technical support for routine user hardware and software problems Configure network-based software (operating systems, applications systems) and hardware systems to address voice, video and data services Operate, maintain, and support software/ hardware systems Configure and troubleshoot desktop systems, workstations, servers and network issues Install and configure hardware and software in systems Assist in installation, maintenance and support of end-point network hardware, software, and operating systems Provide software and system troubleshooting and support Provide technical support for all Enterprise systems, including hardware and operating systems Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware Troubleshoot servers and network-related equipment
03/27/2026
Full time
To assist in providing technical support for a variety of hardware, software and peripheral equipment to upgrade existing hardware and software; to correct reported hardware and/or software problems; and to perform a variety of technical tasks relative to assigned areas of responsibility. Diagnose and recommend corrective actions to remedy software and/or hardware problems Participate in the planning, implementation and installation of new systems based upon City and user needs Receive and analyze requests for services; coordinate with staff members to fill requests. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Related education and experience may be interchangeable on a year for year basis Bachelor's degree from an accredited college or university with major coursework in information systems, computer science or a related field, plus one (1) year of information systems experience. 30 hours per week Maintain and install computer hardware Maintain local area network systems Resolve personal computer hardware and software problems Configure user-level system hardware, software, and network equipment Maintain communications systems between departmental personal computer and network systems and other Library computer systems Resolve technical hardware and software issues Resolve hardware and software problems Supporting voice-related systems including conferencing systems Perform computer hardware/software related repairs including refreshing the operating system Investigate and resolve computer software and hardware problems Provide technical support for routine user hardware and software problems Configure network-based software (operating systems, applications systems) and hardware systems to address voice, video and data services Operate, maintain, and support software/ hardware systems Configure and troubleshoot desktop systems, workstations, servers and network issues Install and configure hardware and software in systems Assist in installation, maintenance and support of end-point network hardware, software, and operating systems Provide software and system troubleshooting and support Provide technical support for all Enterprise systems, including hardware and operating systems Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware Troubleshoot servers and network-related equipment
This is an entry level role, Premium Billing with the Health Plan. Cash Posting will be the primary function for this role. The person in this role would post cash for Premium Billing. This is a hybrid role. Mon and Fri are currently remote with the option of the team member working Mon and Fri in the office if preferred. Tue-Thur are in office and this is mandatory in office. Shift 8am-5pm (COMPANY WILL PROVIDE COMPUTER , EMPLOYEE MUST HAVE INTERNET AT HOME.) Responsible for moderately complex group insurance customer billing and accounts receivable. Provides service to customers regarding types of payments, reconciles moderately complex accounts, and handles collections and reinstatements. Process monthly self-billed and ASO account reconciliations including resolution of discrepancies. Perform billing and collections for Government Programs. Performs self billed reconciliation for the life of the group and analyzes and reports financial information to customers Analyzes billing errors and billing queries in order to correct errors Other duties as assigned. MUST DO BACKGROUND, EDUCATION, DRUG TESTING AND BADGING Evaluate new technology hardware and software Resolve technical hardware and software issues Resolve hardware and software problems Resolve software and hardware problems Call from computer users concerning hardware and software system operations Help resolve hardware or software problems Manage software support and maintenance Troubleshoot and provide technical support for software, hardware, and network access issues Resolve possible hardware, software and network problems Providing end-user support for desktop and network-related problems End users in use of hardware and software Centered support to all users on all software applications Diagnosing and resolving technical hardware and software issues Resolve technical hardware, software and telephone issues Assist with off-site support for client functions Interpret problems and provide technical support for hardware, software, and systems Evaluate user requests for problems with hardware and software Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training Assist with network software installation and problem troubleshooting Providing technical assistance and support related to computer systems, hardware, and software
03/27/2026
Full time
This is an entry level role, Premium Billing with the Health Plan. Cash Posting will be the primary function for this role. The person in this role would post cash for Premium Billing. This is a hybrid role. Mon and Fri are currently remote with the option of the team member working Mon and Fri in the office if preferred. Tue-Thur are in office and this is mandatory in office. Shift 8am-5pm (COMPANY WILL PROVIDE COMPUTER , EMPLOYEE MUST HAVE INTERNET AT HOME.) Responsible for moderately complex group insurance customer billing and accounts receivable. Provides service to customers regarding types of payments, reconciles moderately complex accounts, and handles collections and reinstatements. Process monthly self-billed and ASO account reconciliations including resolution of discrepancies. Perform billing and collections for Government Programs. Performs self billed reconciliation for the life of the group and analyzes and reports financial information to customers Analyzes billing errors and billing queries in order to correct errors Other duties as assigned. MUST DO BACKGROUND, EDUCATION, DRUG TESTING AND BADGING Evaluate new technology hardware and software Resolve technical hardware and software issues Resolve hardware and software problems Resolve software and hardware problems Call from computer users concerning hardware and software system operations Help resolve hardware or software problems Manage software support and maintenance Troubleshoot and provide technical support for software, hardware, and network access issues Resolve possible hardware, software and network problems Providing end-user support for desktop and network-related problems End users in use of hardware and software Centered support to all users on all software applications Diagnosing and resolving technical hardware and software issues Resolve technical hardware, software and telephone issues Assist with off-site support for client functions Interpret problems and provide technical support for hardware, software, and systems Evaluate user requests for problems with hardware and software Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training Assist with network software installation and problem troubleshooting Providing technical assistance and support related to computer systems, hardware, and software