About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose We are seeking a talented and data-driven Senior Digital Marketing Data Analyst to join our marketing team. The ideal candidate will play a crucial role in helping us develop and execute effective digital marketing strategies to drive growth and achieve our business objectives. If you are passionate about digital marketing, have a keen analytical mindset, and possess the ability to turn data into actionable insights, we encourage you to apply. Essential Functions Analyze omni-channel marketing performance-including website traffic, paid and organic search, email, and social media-to generate clear, actionable insights that drive efficient, scalable new-business growth. Develop test-and-learn strategies to identify opportunities and behaviors that improve engagement, raise conversion rates, and increase average order value. Implement, deploy, and monitor ad-level tracking by applying appropriate tracking mechanisms to creative assets prior to vendor delivery; continuously analyze tracked performance and report insights, optimization opportunities, and recommendations to the Campaigns Manager. Create and maintain dashboards and reports to track key performance indicators (KPIs) and measure the success of marketing initiatives. Manage keyword research and monitor search rankings and organic conversion performance-while also optimizing for Answer Engine Optimization (AEO) and large-language-model (LLM) discoverability. Inform content marketing strategies through comprehensive evaluation of all content initiatives, including blogs, videos, and other key assets. Conduct market research to identify trends and opportunities and stay informed about industry best practices. Work closely with cross-functional teams, including sales, support, and engineering to ensure marketing initiatives align with overall business objectives. Partner with our IT Business Relationship Manager to ensure proper data hygiene and data governance, as well as optimal integrations with CRM, web analytics, ad platforms and internal databases. - SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. Qualifications QUALIFICATIONS - EDUCATION Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree marketing, business, data science, or a related field EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 4 7 in marketing preferred - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES Proven experience as a digital marketing analyst or in a similar analytical role Proficiency in data analysis tools and platforms, such as Google Analytics, Google AdWords / SA360, Facebook Ads Manager, and SEO tools Strong analytical and problem-solving skills Excellent communication and presentation abilities Familiarity with industry trends and digital marketing best practices Attention to detail and the ability to work independently as well as part of a team Certifications in digital marketing, analytics, or related fields are a plus Physical Requirements PHYSICAL REQUIREMENTS - Demand Frequency Sit while answering phones or reply to emails Frequent Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Frequent Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Frequent Hear sounds and recognize the difference between them Frequent See differences between colors, shades and brightness Frequent Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts - Salary Range $77,400.00 - $112,200.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
04/01/2026
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose We are seeking a talented and data-driven Senior Digital Marketing Data Analyst to join our marketing team. The ideal candidate will play a crucial role in helping us develop and execute effective digital marketing strategies to drive growth and achieve our business objectives. If you are passionate about digital marketing, have a keen analytical mindset, and possess the ability to turn data into actionable insights, we encourage you to apply. Essential Functions Analyze omni-channel marketing performance-including website traffic, paid and organic search, email, and social media-to generate clear, actionable insights that drive efficient, scalable new-business growth. Develop test-and-learn strategies to identify opportunities and behaviors that improve engagement, raise conversion rates, and increase average order value. Implement, deploy, and monitor ad-level tracking by applying appropriate tracking mechanisms to creative assets prior to vendor delivery; continuously analyze tracked performance and report insights, optimization opportunities, and recommendations to the Campaigns Manager. Create and maintain dashboards and reports to track key performance indicators (KPIs) and measure the success of marketing initiatives. Manage keyword research and monitor search rankings and organic conversion performance-while also optimizing for Answer Engine Optimization (AEO) and large-language-model (LLM) discoverability. Inform content marketing strategies through comprehensive evaluation of all content initiatives, including blogs, videos, and other key assets. Conduct market research to identify trends and opportunities and stay informed about industry best practices. Work closely with cross-functional teams, including sales, support, and engineering to ensure marketing initiatives align with overall business objectives. Partner with our IT Business Relationship Manager to ensure proper data hygiene and data governance, as well as optimal integrations with CRM, web analytics, ad platforms and internal databases. - SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. Qualifications QUALIFICATIONS - EDUCATION Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree marketing, business, data science, or a related field EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 4 7 in marketing preferred - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES Proven experience as a digital marketing analyst or in a similar analytical role Proficiency in data analysis tools and platforms, such as Google Analytics, Google AdWords / SA360, Facebook Ads Manager, and SEO tools Strong analytical and problem-solving skills Excellent communication and presentation abilities Familiarity with industry trends and digital marketing best practices Attention to detail and the ability to work independently as well as part of a team Certifications in digital marketing, analytics, or related fields are a plus Physical Requirements PHYSICAL REQUIREMENTS - Demand Frequency Sit while answering phones or reply to emails Frequent Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Frequent Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Frequent Hear sounds and recognize the difference between them Frequent See differences between colors, shades and brightness Frequent Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts - Salary Range $77,400.00 - $112,200.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Product Manager - NetSuite is responsible for defining and driving the product vision, strategy, and roadmap for the organization's NetSuite ERP platform, while also supporting the broader financial systems ecosystem, including Coupa, Sidetrade, and other finance-related applications. - This role bridges business needs with technical -execution-partnering with Finance, Procurement, Sales, Operations, Collections, and -IT stakeholders to ensure financial systems are optimized to support business growth, -streamline processes, and enable data-driven decision-making. THIS IS A FULLY REMOTE POSITION Essential Functions Product Strategy & Roadmap Own the end-to-end NetSuite product lifecycle-from ideation to deployment and continuous optimization. Define and maintain the NetSuite product roadmap aligned with enterprise objectives and business priorities. Support secondary financial systems (Coupa, Sidetrade, etc.) by identifying integration opportunities, automation enhancements, and -cross-platform optimizations. Evaluate and recommend new features, modules, and system integrations to improve business processes and system efficiency. Stakeholder Collaboration Serve as the primary liaison between business users and technical teams (internal and external) for NetSuite, while also supporting stakeholders in -Coupa, Sidetrade, and other financial platforms. Translate business requirements into detailed user stories, acceptance criteria, and functional specifications. Facilitate prioritization sessions and ensure alignment across departments on system enhancements and process improvements. System Enhancements & Governance Lead evaluation, testing, and rollout of NetSuite releases and modules (e.g., Advanced Revenue Management, Invoicing). Support enhancements and integrations for Coupa, Sidetrade, and other financial systems, ensuring data integrity, security, and compliance -across platforms. Oversee change management, documentation, and end-user training for new functionality and process updates. Analytics & Continuous Improvement Monitor KPIs related to NetSuite performance, process efficiency, and -data accuracy. Identify automation and process improvement opportunities across NetSuite and other financial systems to reduce manual effort and increase productivity. Stay current with NetSuite updates, emerging technologies, and best practices, as well as trends in Coupa, Sidetrade, and financial system -integrations. Qualifications - EDUCATION Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Information Systems, Computer Science, or related field. EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 5 - of hands-on experience managing or supporting financial systems (e.g., NetSuite, Coupa, Sidetrade). - - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES - REQUIRED: Proven experience as a Product Manager for NetSuite, with strong understanding of ERP functionality and finance processes. Experience with Coupa, Sidetrade, or other financial systems. Strong cross-functional collaboration and stakeholder management skills. Ability to translate complex business requirements into actionable technical solutions. Excellent communication, analytical, and stakeholder management skills.PREFERRED: NetSuite Administrator or SuiteFoundation Certification. Experience with integrations (Celigo or similar middleware). Background in SaaS, manufacturing, or field services industries. Familiarity with Agile methodologies and user story creation in Jira or similar tools.SOFT SKILLS: Strategic thinker who can connect technology initiatives to business outcomes. Highly organized with strong prioritization and project management skills. Collaborative, proactive, and adaptable in a fast-paced environment.SUCCESS METRICS: Increased process automation and system adoption. Reduced manual reconciliation and reporting effort. Improved financial close cycle and reporting accuracy. Positive stakeholder feedback on system enhancements and usability. Physical Requirements - Demand Frequency Sit while answering phones or reply to emails Frequent Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Occasional Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Occasional Hear sounds and recognize the difference between them Occasional - See differences between colors, shades and brightness Occasional Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts Salary Range $105,600.00 - $158,400.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
04/01/2026
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Product Manager - NetSuite is responsible for defining and driving the product vision, strategy, and roadmap for the organization's NetSuite ERP platform, while also supporting the broader financial systems ecosystem, including Coupa, Sidetrade, and other finance-related applications. - This role bridges business needs with technical -execution-partnering with Finance, Procurement, Sales, Operations, Collections, and -IT stakeholders to ensure financial systems are optimized to support business growth, -streamline processes, and enable data-driven decision-making. THIS IS A FULLY REMOTE POSITION Essential Functions Product Strategy & Roadmap Own the end-to-end NetSuite product lifecycle-from ideation to deployment and continuous optimization. Define and maintain the NetSuite product roadmap aligned with enterprise objectives and business priorities. Support secondary financial systems (Coupa, Sidetrade, etc.) by identifying integration opportunities, automation enhancements, and -cross-platform optimizations. Evaluate and recommend new features, modules, and system integrations to improve business processes and system efficiency. Stakeholder Collaboration Serve as the primary liaison between business users and technical teams (internal and external) for NetSuite, while also supporting stakeholders in -Coupa, Sidetrade, and other financial platforms. Translate business requirements into detailed user stories, acceptance criteria, and functional specifications. Facilitate prioritization sessions and ensure alignment across departments on system enhancements and process improvements. System Enhancements & Governance Lead evaluation, testing, and rollout of NetSuite releases and modules (e.g., Advanced Revenue Management, Invoicing). Support enhancements and integrations for Coupa, Sidetrade, and other financial systems, ensuring data integrity, security, and compliance -across platforms. Oversee change management, documentation, and end-user training for new functionality and process updates. Analytics & Continuous Improvement Monitor KPIs related to NetSuite performance, process efficiency, and -data accuracy. Identify automation and process improvement opportunities across NetSuite and other financial systems to reduce manual effort and increase productivity. Stay current with NetSuite updates, emerging technologies, and best practices, as well as trends in Coupa, Sidetrade, and financial system -integrations. Qualifications - EDUCATION Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Information Systems, Computer Science, or related field. EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 5 - of hands-on experience managing or supporting financial systems (e.g., NetSuite, Coupa, Sidetrade). - - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES - REQUIRED: Proven experience as a Product Manager for NetSuite, with strong understanding of ERP functionality and finance processes. Experience with Coupa, Sidetrade, or other financial systems. Strong cross-functional collaboration and stakeholder management skills. Ability to translate complex business requirements into actionable technical solutions. Excellent communication, analytical, and stakeholder management skills.PREFERRED: NetSuite Administrator or SuiteFoundation Certification. Experience with integrations (Celigo or similar middleware). Background in SaaS, manufacturing, or field services industries. Familiarity with Agile methodologies and user story creation in Jira or similar tools.SOFT SKILLS: Strategic thinker who can connect technology initiatives to business outcomes. Highly organized with strong prioritization and project management skills. Collaborative, proactive, and adaptable in a fast-paced environment.SUCCESS METRICS: Increased process automation and system adoption. Reduced manual reconciliation and reporting effort. Improved financial close cycle and reporting accuracy. Positive stakeholder feedback on system enhancements and usability. Physical Requirements - Demand Frequency Sit while answering phones or reply to emails Frequent Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Occasional Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Occasional Hear sounds and recognize the difference between them Occasional - See differences between colors, shades and brightness Occasional Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts Salary Range $105,600.00 - $158,400.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Salesforce Product Manager is responsible for defining, executing, and continuously optimizing the vision, strategy, and roadmap for the organization's Salesforce ecosystem-including Sales Cloud, Data Cloud, Marketing Cloud, CPQ, and Field Service (FSL). This role serves as the bridge between business stakeholders and technical delivery teams to ensure Salesforce enables seamless customer engagement, scalable business operations, and data-driven decision-making across the enterprise. THIS IS A FULLY REMOTE POSITION Essential Functions Product Strategy & Roadmap Own the full Salesforce product lifecycle-from ideation, design, and development to launch and ongoing optimization. Define and maintain a unified Salesforce roadmap aligned with enterprise objectives, focusing on customer acquisition, revenue growth, and operational efficiency. Evaluate new Salesforce features, releases, AppExchange solutions, and integration opportunities to extend platform value. Drive standardization and scalability across all Salesforce modules and related tools. Stakeholder Collaboration Serve as the primary liaison between business units (Sales, Marketing, Operations, Service, and Finance) and technical teams (internal and external). Translate business needs into clear user stories, use cases, and acceptance criteria. Facilitate cross-functional prioritization sessions to align competing needs across multiple business domains. Communicate platform strategy, roadmap updates, and release impacts to key stakeholders and end users. System Enhancements & Governance Lead implementation, testing, and rollout of new Salesforce features across Sales Cloud, CPQ, FSL, Data Cloud, and Marketing Cloud. Oversee data governance, integration, and security across all Salesforce instances and connected systems. Establish change management protocols, training, and documentation to drive consistent adoption and minimize disruption. Partner with IT and Infra to ensure compliance with data privacy and platform security standards. Analytics & Continuous Improvement Define and track KPIs to measure CRM adoption, process automation, lead-to-cash efficiency, and service performance. Partner with business teams to improve dashboards and analytics leveraging Salesforce Data Cloud and CRM Analytics. Identify automation and AI-driven opportunities (Einstein, Flow, or Marketing Cloud Journeys) to streamline business processes. Stay current on Salesforce innovations, releases, and best practices to proactively recommend platform improvements. Qualifications - EDUCATION Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree in Business, Information Systems, Computer Science, or a related field. EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 5 - of hands-on Salesforce experience, including configuration, automation (Flows, Process Builder, Apex fundamentals), and reporting. - - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES - Proven track record managing Salesforce implementations or acting as system owner/product manager across multiple modules. Strong understanding of: Sales Cloud: Lead, Opportunity, and Forecast Management CPQ: Pricing, Quoting, and Order Management Field Service (FSL): Work Order, Scheduling, and Resource Optimization Data Cloud: Data unification, enrichment, and segmentation Marketing Cloud: Campaign automation, journey orchestration, and analytics Excellent communication and stakeholder management skills across business and technical teams. Salesforce Certified Administrator, Product Owner, or Advanced Admin Certification. Experience with integrations via MuleSoft, Snaplogic, Informatica, Boomi or similar middleware. Background in SaaS, manufacturing, or field services industries. Familiarity with Agile/Scrum methodologies and tools such as Jira or simialr tools. Strategic mindset with the ability to link CRM capabilities to measurable business outcomes. Strong organizational, prioritization, and multitasking skills. Collaborative, proactive, and comfortable navigating ambiguity in a fast-paced environment. Effective communicator able to translate complex systems concepts for business audiences. Increased Salesforce adoption and user engagement across modules. Improved sales productivity and quote-to-cash cycle times. Enhanced customer insights through unified data and analytics. Reduction in manual workflows through automation and integration. Positive user and stakeholder feedback on system performance and usability. Physical Requirements Demand Frequency Sit while answering phones or reply to emails Frequent Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Occasional Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Occasional Hear sounds and recognize the difference between them Occasional - See differences between colors, shades and brightness Occasional Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts Salary Range $105,600.00 - $158,400.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
04/01/2026
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Salesforce Product Manager is responsible for defining, executing, and continuously optimizing the vision, strategy, and roadmap for the organization's Salesforce ecosystem-including Sales Cloud, Data Cloud, Marketing Cloud, CPQ, and Field Service (FSL). This role serves as the bridge between business stakeholders and technical delivery teams to ensure Salesforce enables seamless customer engagement, scalable business operations, and data-driven decision-making across the enterprise. THIS IS A FULLY REMOTE POSITION Essential Functions Product Strategy & Roadmap Own the full Salesforce product lifecycle-from ideation, design, and development to launch and ongoing optimization. Define and maintain a unified Salesforce roadmap aligned with enterprise objectives, focusing on customer acquisition, revenue growth, and operational efficiency. Evaluate new Salesforce features, releases, AppExchange solutions, and integration opportunities to extend platform value. Drive standardization and scalability across all Salesforce modules and related tools. Stakeholder Collaboration Serve as the primary liaison between business units (Sales, Marketing, Operations, Service, and Finance) and technical teams (internal and external). Translate business needs into clear user stories, use cases, and acceptance criteria. Facilitate cross-functional prioritization sessions to align competing needs across multiple business domains. Communicate platform strategy, roadmap updates, and release impacts to key stakeholders and end users. System Enhancements & Governance Lead implementation, testing, and rollout of new Salesforce features across Sales Cloud, CPQ, FSL, Data Cloud, and Marketing Cloud. Oversee data governance, integration, and security across all Salesforce instances and connected systems. Establish change management protocols, training, and documentation to drive consistent adoption and minimize disruption. Partner with IT and Infra to ensure compliance with data privacy and platform security standards. Analytics & Continuous Improvement Define and track KPIs to measure CRM adoption, process automation, lead-to-cash efficiency, and service performance. Partner with business teams to improve dashboards and analytics leveraging Salesforce Data Cloud and CRM Analytics. Identify automation and AI-driven opportunities (Einstein, Flow, or Marketing Cloud Journeys) to streamline business processes. Stay current on Salesforce innovations, releases, and best practices to proactively recommend platform improvements. Qualifications - EDUCATION Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree in Business, Information Systems, Computer Science, or a related field. EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 5 - of hands-on Salesforce experience, including configuration, automation (Flows, Process Builder, Apex fundamentals), and reporting. - - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES - Proven track record managing Salesforce implementations or acting as system owner/product manager across multiple modules. Strong understanding of: Sales Cloud: Lead, Opportunity, and Forecast Management CPQ: Pricing, Quoting, and Order Management Field Service (FSL): Work Order, Scheduling, and Resource Optimization Data Cloud: Data unification, enrichment, and segmentation Marketing Cloud: Campaign automation, journey orchestration, and analytics Excellent communication and stakeholder management skills across business and technical teams. Salesforce Certified Administrator, Product Owner, or Advanced Admin Certification. Experience with integrations via MuleSoft, Snaplogic, Informatica, Boomi or similar middleware. Background in SaaS, manufacturing, or field services industries. Familiarity with Agile/Scrum methodologies and tools such as Jira or simialr tools. Strategic mindset with the ability to link CRM capabilities to measurable business outcomes. Strong organizational, prioritization, and multitasking skills. Collaborative, proactive, and comfortable navigating ambiguity in a fast-paced environment. Effective communicator able to translate complex systems concepts for business audiences. Increased Salesforce adoption and user engagement across modules. Improved sales productivity and quote-to-cash cycle times. Enhanced customer insights through unified data and analytics. Reduction in manual workflows through automation and integration. Positive user and stakeholder feedback on system performance and usability. Physical Requirements Demand Frequency Sit while answering phones or reply to emails Frequent Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Occasional Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Occasional Hear sounds and recognize the difference between them Occasional - See differences between colors, shades and brightness Occasional Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts Salary Range $105,600.00 - $158,400.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Bidding Specialist role ensures alignment with the Company's risk tolerance, reviews bid solicitation notices and coordinates with internal departments for comprehensive submissions. This role independently manages the per-award phase of the RFP's, ITBs, RFQs and bidding solicitations. The Bidding Specialist processes any corresponding contract awards and reviewed them for accuracy in relation to original bid opportunities before execution and works closely with sales, finance, and management teams in order to provide support in contract administration. Essential Functions Reviews external clients' bid solicitation notices and forms to ensure they align with Company's risk tolerance coordinating with internal departments and management to gather necessary information for submission of the bid solicitation Responsible for the direct coordination with sales and operations to ensure the opportunity/bid is submitted completely and on time to ensure arrival by the opening date and time. Manages daily workload independently in a face pace environment Is responsible for setting up meetings with internal stakeholders to ensure coordination with various departments to support the bid preparation. Reviews the award contract for accuracy relating to original bid opportunity prior to execution and sends out the executed contract to external and internal stakeholder. Prepares specifications and other exhibits, compiling additional documents to complete client requirements and requests. Manages the relationship with Surety to gather required bonding (bid bonds and performance bond) including the close out of these bonds post close. Drafts responses for submission to the awarding agency and our client by the questions due by date for clarification in scope, technical or commercial terms. Works closely with Company's sales force, finance, and management teams. Ensures that all pricing drafted for the solicitation has been reviewed for profitability with the Pricing Department. Contract Management & Administration - Provides overall support in contract administration functions for the legal department. Acts as the point person on all requests relating to current and past bidding activities, responsible for relaying information to the internal sales force. Responsible for inputting essential contractual requirements and data into the Contract Management (CLM) database. Helps with special projects as assigned by the department manager and legal department as needed. Able to prioritize work to achieve successful completion of assignments within firm due dates. Establishes and maintains positive relationships with clients and internal stakeholders through a customer-oriented mindset. Exercises discretion and independent judgement in significant matters and entails direct responsibility for negotiating, processing, and coordinating across departments and fostering business growth. - SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. - Qualifications EDUCATION: 4 Year / Bachelor's Degree in related field such as Construction Management, Project Management or Governance, Risk, and Compliance - - EXPERIENCE: Minimum of 2 years of experience or the equivalent combination of education and experience - - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES General understanding of the Company's equipment, products, and services Discretion and independent judgment Excellent written and verbal communication and listening skills Excellent attention to detail, planning, organizational, analytical, and decision-making skills Negotiation skills Self-starter and strong PC proficiency (data entry, Microsoft Office Suite, PDF editor software, Salesforce, etc.) Experience with governmental and municipal agencies. Prior procurement, contracting experience, and/or bid submissions experience. Familiar with Salesforce application and Contract Management solutions (CLM) PDF editing software Working knowledge of basic commercial insurance concepts risk management fundamentals Physical Requirements Sit while answering phones or reply to emails Use hands and fingers to handle, control or feel objects, tools or controls Repeat the same movements when entering data See details of objects that are less than a few feet away Speak clearly so listeners can understand Understand the speech of another person Focus on one source of sound and ignore others Hear sounds and recognize the difference between them See differences between colors, shades and brightness Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts - Salary Range $66,700.00 - $96,700.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
04/01/2026
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Bidding Specialist role ensures alignment with the Company's risk tolerance, reviews bid solicitation notices and coordinates with internal departments for comprehensive submissions. This role independently manages the per-award phase of the RFP's, ITBs, RFQs and bidding solicitations. The Bidding Specialist processes any corresponding contract awards and reviewed them for accuracy in relation to original bid opportunities before execution and works closely with sales, finance, and management teams in order to provide support in contract administration. Essential Functions Reviews external clients' bid solicitation notices and forms to ensure they align with Company's risk tolerance coordinating with internal departments and management to gather necessary information for submission of the bid solicitation Responsible for the direct coordination with sales and operations to ensure the opportunity/bid is submitted completely and on time to ensure arrival by the opening date and time. Manages daily workload independently in a face pace environment Is responsible for setting up meetings with internal stakeholders to ensure coordination with various departments to support the bid preparation. Reviews the award contract for accuracy relating to original bid opportunity prior to execution and sends out the executed contract to external and internal stakeholder. Prepares specifications and other exhibits, compiling additional documents to complete client requirements and requests. Manages the relationship with Surety to gather required bonding (bid bonds and performance bond) including the close out of these bonds post close. Drafts responses for submission to the awarding agency and our client by the questions due by date for clarification in scope, technical or commercial terms. Works closely with Company's sales force, finance, and management teams. Ensures that all pricing drafted for the solicitation has been reviewed for profitability with the Pricing Department. Contract Management & Administration - Provides overall support in contract administration functions for the legal department. Acts as the point person on all requests relating to current and past bidding activities, responsible for relaying information to the internal sales force. Responsible for inputting essential contractual requirements and data into the Contract Management (CLM) database. Helps with special projects as assigned by the department manager and legal department as needed. Able to prioritize work to achieve successful completion of assignments within firm due dates. Establishes and maintains positive relationships with clients and internal stakeholders through a customer-oriented mindset. Exercises discretion and independent judgement in significant matters and entails direct responsibility for negotiating, processing, and coordinating across departments and fostering business growth. - SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities. - Qualifications EDUCATION: 4 Year / Bachelor's Degree in related field such as Construction Management, Project Management or Governance, Risk, and Compliance - - EXPERIENCE: Minimum of 2 years of experience or the equivalent combination of education and experience - - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES General understanding of the Company's equipment, products, and services Discretion and independent judgment Excellent written and verbal communication and listening skills Excellent attention to detail, planning, organizational, analytical, and decision-making skills Negotiation skills Self-starter and strong PC proficiency (data entry, Microsoft Office Suite, PDF editor software, Salesforce, etc.) Experience with governmental and municipal agencies. Prior procurement, contracting experience, and/or bid submissions experience. Familiar with Salesforce application and Contract Management solutions (CLM) PDF editing software Working knowledge of basic commercial insurance concepts risk management fundamentals Physical Requirements Sit while answering phones or reply to emails Use hands and fingers to handle, control or feel objects, tools or controls Repeat the same movements when entering data See details of objects that are less than a few feet away Speak clearly so listeners can understand Understand the speech of another person Focus on one source of sound and ignore others Hear sounds and recognize the difference between them See differences between colors, shades and brightness Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts - Salary Range $66,700.00 - $96,700.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Workforce Analyst - Regional Support Services is responsible for analyzing and reporting on call and web chat patterns, agent efficiency, and overall contact center performance. This role leverages data analytics to optimize workforce planning and improve operational effectiveness. Essential Functions Analyze and provide ongoing reports on call/web chat arrival patterns, agent efficiency, and contact center performance. Query and analyze data from contact center software, agent attendance systems, and workforce management (WFM) tools. Assess agent adherence to schedules and overall performance metrics. Develop and generate ad hoc reports related to scheduling, call/web chat volumes, agent performance, and other key performance indicators (KPIs). Maintain production data and verify staff plan hours for accuracy to enhance operational efficiency. Collaborate with management to develop and communicate work/training schedules for agents. Identify staffing needs based on deviation reports and recommend improvements. Analyze forecast accuracy and recommend enhancements to optimize project performance. Document, escalate, and communicate agent performance concerns to management. Manage skillset assignments, agent availability to queues, and callback assignments as directed by operations leadership. Provision agents within business systems to maximize performance and identify opportunities for improvement. Monitor real-time agent activities and notify management of unscheduled events or adherence issues. Address operational issues escalated by team members or other departments. Develop and deliver training for supervisors on workforce tools, processes, and best practices. Continuously create and update work instructions and job aids for supervisors. Perform other duties as assigned. This position has no supervisor responsibilities. - Qualifications EDUCATION Bachelors degree in business, analytics or a combination of relevant experience and education. - EXPERIENCE 3 years of experience in workforce analytics, contact center operations or a related field. - - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES Strong communication skills, both written and verbal, to effectively present data and insights to various stakeholders. Ability to analyze complex data, identify trends, and provide actionable recommendations. Exceptional attention to detail in reviewing and ensuring accuracy in reports and forecasts. Proficient in data visualization and interpreting large datasets to aid decision-making. Strong time management skills and ability to handle multiple tasks in a fast-paced environment. Problem-solving mindset with the ability to assess situations and implement solutions. Highly adaptable to changing priorities, tools, and processes. Advanced proficiency in Microsoft Excel, WFM software, and analytics tools (e.g., Power BI, Tableau). Collaborative team player with strong interpersonal skills to work across departments. Skilled in project management, forecasting, and scheduling for optimal resource allocation. Experience in creating training materials and delivering workforce management best practices. Physical Requirements Sit while answering phones or reply to emails Use hands and fingers to handle, control or feel objects tools or controls Repeat the same movements when entering data See details of objects that are less than a few feet away Speak clearly so listeners can understand Understand the speech of another person Focus on one source of sound and ignore others Hear sounds and recognize the difference between them See differences between colors, shades and brightness Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts - Salary Range $54,600.00 - $79,200.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
04/01/2026
About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. - Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. - By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Workforce Analyst - Regional Support Services is responsible for analyzing and reporting on call and web chat patterns, agent efficiency, and overall contact center performance. This role leverages data analytics to optimize workforce planning and improve operational effectiveness. Essential Functions Analyze and provide ongoing reports on call/web chat arrival patterns, agent efficiency, and contact center performance. Query and analyze data from contact center software, agent attendance systems, and workforce management (WFM) tools. Assess agent adherence to schedules and overall performance metrics. Develop and generate ad hoc reports related to scheduling, call/web chat volumes, agent performance, and other key performance indicators (KPIs). Maintain production data and verify staff plan hours for accuracy to enhance operational efficiency. Collaborate with management to develop and communicate work/training schedules for agents. Identify staffing needs based on deviation reports and recommend improvements. Analyze forecast accuracy and recommend enhancements to optimize project performance. Document, escalate, and communicate agent performance concerns to management. Manage skillset assignments, agent availability to queues, and callback assignments as directed by operations leadership. Provision agents within business systems to maximize performance and identify opportunities for improvement. Monitor real-time agent activities and notify management of unscheduled events or adherence issues. Address operational issues escalated by team members or other departments. Develop and deliver training for supervisors on workforce tools, processes, and best practices. Continuously create and update work instructions and job aids for supervisors. Perform other duties as assigned. This position has no supervisor responsibilities. - Qualifications EDUCATION Bachelors degree in business, analytics or a combination of relevant experience and education. - EXPERIENCE 3 years of experience in workforce analytics, contact center operations or a related field. - - ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES Strong communication skills, both written and verbal, to effectively present data and insights to various stakeholders. Ability to analyze complex data, identify trends, and provide actionable recommendations. Exceptional attention to detail in reviewing and ensuring accuracy in reports and forecasts. Proficient in data visualization and interpreting large datasets to aid decision-making. Strong time management skills and ability to handle multiple tasks in a fast-paced environment. Problem-solving mindset with the ability to assess situations and implement solutions. Highly adaptable to changing priorities, tools, and processes. Advanced proficiency in Microsoft Excel, WFM software, and analytics tools (e.g., Power BI, Tableau). Collaborative team player with strong interpersonal skills to work across departments. Skilled in project management, forecasting, and scheduling for optimal resource allocation. Experience in creating training materials and delivering workforce management best practices. Physical Requirements Sit while answering phones or reply to emails Use hands and fingers to handle, control or feel objects tools or controls Repeat the same movements when entering data See details of objects that are less than a few feet away Speak clearly so listeners can understand Understand the speech of another person Focus on one source of sound and ignore others Hear sounds and recognize the difference between them See differences between colors, shades and brightness Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account - 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts - Salary Range $54,600.00 - $79,200.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. - United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.