Barrister Global services

Job Overview The technician will travel between multiple locations using a company-provided vehicle. A valid drivers license is required. Travel time is included within the standard 8-hour workday, with occasional overtime and weekend support as needed. The technician must have a Windows laptop. Role Summary This role provides Level 2 technical support, handling service requests and incident resolution through onsite and deskside assistance. Responsibilities include diagnosing and repairing hardware, troubleshooting software issues, and ensuring overall system functionality across retail locations. Key Responsibilities Deliver onsite deskside support and break-fix services Perform IMACD tasks (install, move, add, change, dispose) Provide hands-on support for IT systems, applications, and network devices Assist end users in resolving technical issues Support both hardware and software across store environments Supported Systems & Equipment Network Devices: Routers, switches, modems, and Wi-Fi access points POS Systems: Terminals, receipt printers, barcode scanners, cash drawers, and pin pads Security Systems: CCTV, alarms, and anti-theft devices Digital Displays: Screens and content management tools Payment Devices: Card terminals and contactless payment systems Customer Tools: Self-service kiosks and CRM platforms Back Office Equipment: Computers, workstations, servers, and backup systems Summary The role focuses on maintaining and supporting retail IT infrastructure, ensuring all devices and systems operate efficiently while providing reliable onsite technical assistance.