AAA Life Insurance Company

Director, Data Science and Marketing Analytics Innovation US-MI-Livonia Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Analytics & Data Science Livonia, MI Hybrid Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. How You'll Work Work Solution: Hybrid Relocation Eligibility: Available Responsibilities What You'll Do The Data Science and Marketing Analytics Innovation Lead drives data-driven marketing strategies for a specific product line. This agile, empathetic, adaptable analytics leader bridges marketing and data science teams while demonstrating deep data science marketing knowledge-including direct mail, digital strategies, customer behavior, campaign execution and optimization, and process automation -to develop effective, data-driven decisions. Excelling at multitasking, they seamlessly transition between strategic planning and tactical execution under tight deadlines, effectively communicating complex concepts to diverse audiences. They contribute to the organizational transformation initiatives, lead change management, foster a culture of data-driven decision-making, identify and implement emerging analytics technologies. This role supervises a team of data scientists, analysts, and engineers and collaborates with product team members and managers. Product Data and Analytics Strategy : Develop and execute data and analytics plans aligned with product and organizational goals. Predictive Modeling : Lead the creation of customer segmentation and propensity models to enhance marketing effectiveness. Marketing Analytics : Direct cross-channel campaign analysis, establish KPIs, and optimize marketing ROI. Cross-functional Collaboration : Serve as the primary liaison between data teams and marketing stakeholders, translating technical insights into actionable business recommendations. Team Leadership : Mentor and manage Data Scientists, Analysts, Engineers in a collaborative, innovative environment. Data Infrastructure : Collaborate with Analytics Engineering to build and maintain robust, compliant data pipelines. Experimental Design : Implement testing frameworks and A/B experiments to boost customer experience and marketing performance. Performance Reporting : Develop dashboards and reports to monitor product performance and key business metrics. Automation Strategy : Spearhead the identification, design, and implementation of automation opportunities, including generative AI, across the data and marketing workflow. Develop intelligent automation solutions that reduce manual effort, increase operational efficiency, and allow the team to focus on high-value strategic activities. Innovation and Optimization : Review and understand tools in the marketplace that will help with innovation and optimization. Actively seek out new use cases and experiments that will result in organizational transformation and sales and profit improvements. Qualifications Basic Required Qualifications Master's degree in Statistics, Data Science, Economics, Computer Science, Mathematics, or related quantitative field Minimum 10 years of experience in data science, analytics, or related field Minimum of 7 years of experience in managing and leading people Strategic thinker with a passion for innovative marketing strategies; has a deep understanding of direct mail and digital marketing analytics. Proven leadership in data science or analytics with a marketing focus. Strong technical background in predictive modeling, statistics, and data visualization coupled with experience leading teams through organizational transformation and innovation. Extensive hands-on experience in direct marketing, digital campaign optimization, experimental design, A/B testing, modeling using Generative AI/ML, and marketing media attribution models. Advanced training or academic focus in non-parametric statistics, resampling methods, or Bayesian approaches for small sample inference Experience applying sequential testing or multi-armed bandit approaches to maximize insights from limited samples in marketing contexts Advanced proficiency in Python, SQL, and marketing technology platforms such as DataRobot, Adobe Campaigns, DataBricks, and CDPs. Experience with marketing technology cloud platforms (AWS, Azure, GCP) and data visualization tools (Tableau, Power BI, or similar). Adaptable and quick with technology. Knowledge of automation tools and technologies (workflow automation, RPA, AI-driven automation). Experience designing and implementing automated reporting and alerting systems. Excellent persuasive communication skills for bridging technical and non-technical audiences. Excellent presentation skills for executive leadership. Preferred Qualifications Previous experience in the life insurance, insurance, or adjacent industry Experience with Generative AI technologies for marketing applications Experience leading cross-functional teams in a matrix organization without direct authority Experience with customer journey and lifetime value analysis Position Success Criteria Excellent written and verbal communication skills Strong organizational, problem-solving, and analytical skills Versatility, flexibility, and willingness to adapt to changing priorities Ability to exercise independent judgment and demonstrate leadership skills Proven ability to manage multiple projects and meet deadlines Strong interpersonal skills for effective collaboration and stakeholder engagement While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future. PM21 PI8cac5dbe83cb-8688

Business Continuity Manager US-MI-Livonia Job ID: Type: Regular Full-Time # of Openings: 1 Category: FLOR Livonia Overview AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Business Resilience Specialist will be responsible for building and maturing the business resilience programs - including Business Impact Assessment (BIA), Business Continuity Planning (BCP), Disaster Recovery (DR) and Crisis Management - to ensure best in class operational availability. Operating within the organization's core values and operating principles, this role establishes robust governance structures, rigorous testing protocols, and clear recovery policies to safeguard our operations. The Specialist ensures that the company's continuity and recovery strategies meet or exceed regulatory expectations and industry best practices. The role also works closely with cross-functional teams and all levels of management (including IT, Information Security, Facilities, Enterprise Risk Management, and Compliance) to promote a coordinated and effective approach to organizational resilience. Responsibilities How You'll Work Work Solution: Hybrid Relocation Eligibility: Available What You'll Do In this role you will lead the AAA Life's enterprise-wide business resilience program, including Business Impact Assessments, Business Continuity Planning, Disaster Recovery, and Crisis Management. You will establish standardized methodologies, tools, and governance frameworks to identify critical processes, define recovery objectives, and ensure plans are current, tested, and effective. You will partner closely with IT and business stakeholders to develop and validate disaster recovery capabilities and coordinate regulatory testing. You will serve as the primary facilitator for crisis management, leading preparedness activities, simulations, and real incident responses. You will ensure ongoing regulatory compliance through monitoring requirements, reporting program metrics, and engaging leadership. You will drive training, awareness, and cross-functional coordination to embed a strong culture of resilience across the organization. Qualifications Basic Qualifications Bachelor's Degree in Business Administration, Risk Management, Information Technology or a related field. 5+ years experience in business continuity, disaster recovery, operational resilience or a related field. Preferred Qualifications Experience with PowerBI 2+ years of project management experience. Disaster Recovery or Business Continuity certification AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future. PI92a65b645a59-0166

Annuity Processing Consultant US-MI-Livonia Job ID: Type: Regular Full-Time # of Openings: 1 Category: Operations Livonia Overview AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Annuity Processing Consultant plays a critical role in the administration and processing of annuity contracts. This role ensures the accurate and timely handling of annuity applications, policy issuances, and related service requests. The consultant works closely with internal teams, such as underwriting, actuarial, and compliance, to manage the lifecycle of annuity contracts and ensures all processes comply with industry regulations and company standards. Takes responsibility for the most complex, highest face amount and most senior applications and evaluates within guidelines established. Works closely with sales agents, customers on sensitive cases to gather information to process applications. Has authority to approve transactions up to dollar limit. Handles referral cases from others and assists in the development and training of less experienced processors. Responsibilities How You'll Work Work Solution: Remote Relocation Eligibility: Not Available What you will do Review and process incoming annuity applications, ensuring all required documentation is complete and accurate. Review policies/applications both inforce and new applications for suitability Process policy modifications, such as beneficiary updates, contract transfers, and partial and full withdrawals for all forms of withdrawals, in a timely manner. Handle requests for annuity payments, including annuitization and scheduled disbursements. Ensure all processing activities adhere to regulatory requirements, internal policies, and industry best practices. Has a collaborative relationship with agents/field management, applicants, vendors, other business units, and managers with a focus on attainment of sales goals and objectives. Proactively monitors reporting and cases to assure that sales objectives are achieved. Qualifications Qualifications Bachelor's degree in Business Administration, Finance, Insurance, or a related field (preferred). 6-8 years of experience in annuity processing, life insurance, or financial services operations. Experience with insurance or annuity systems (such as Policy Administration Systems) is highly desirable. Preferred Qualifications Strong understanding of annuity products, processing procedures, and regulatory compliance. Proficient in Microsoft Office Suite (Excel, Word, etc.) and familiar with internal systems used for annuity processing. Detailed knowledge of the sales process, distribution channels and product lines Strong analytical and problem-solving abilities. Effective communication skills, both written and verbal, with a customer service orientation. Relocation Available While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future. PM21 PI62a93f3d79ff-6796