Child Guidance Resource Centers

CGRC's Manager of Technology (IT) is responsible for the planning, implementation, security, and management of all technology systems and infrastructure within Child Guidance Resource Centers (CGRC). This includes development and oversight of IT strategy, hardware and software systems procurement and management, data security and compliance, vendor relationships, and technical support services. As a contributing member of the leadership team, the Technology Manager ensures that the IT team and technology supports the organization's mission of providing behavioral health services. The ideal candidate combines strategic vision with hands-on capabilities, aligning technology with clinical, administrative, and operational goals. Some responsibilities include: Develop and implement a comprehensive IT strategy aligned with organizational goals and budget. Serve as a technology advisor to the President / CEO and leadership team. Identify opportunities for leveraging technology to enhance service delivery, efficiency, and compliance while reducing operational costs Oversee day-to-day management of IT systems, including networks, servers, workstations, and cloud-based services Manage device inventory and lifecycle, including procurement, deployment, and retirement. Manage and evaluate IT personnel (external and internal) Develop and enforce IT policies and procedures in compliance with state and federal regulations including HIPAA, PII, and other applicable regulations. Support Electronic Health Record (EHR) systems, case management tools, telehealth platforms, and other clinical and operational software. Manage integrations between systems and maintain data accuracy, accessibility, and reporting capabilities. Ensure proper use of productivity software (e.g., Office 365, Teams, Google, etc.). Manage relationships with IT service providers, consultants, software vendors, and internet/telecom providers. Negotiate contracts and monitor service level agreements (SLAs). Develop and monitor the IT budget in collaboration with finance leadership. Who is CGRC? Child Guidance Resource Centers (CGRC) is an elite behavioral and mental health provider which uniquely elevates clinicians and colleagues as partners in the organization's strategic plan. CGRC's talent and vast experience directly impacts 10k families every year - for the better! We pride ourselves on encouraging growth and collaboration for the betterment of our collective worlds. In everything we do, we strive to ensure the families we serve thrive and we like to have fun along the way! Are you ready to choose your Employer Destination? Together, we will explore your talent and soar to greatness What can CGRC do for you? Do YOU want to be a Change Agent? If so, we want you to be a part of the Child Guidance partnership. Working here means being open to new experiences both as an individual and as part of a team. We offer the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. It is important to us that you enjoy a healthy work-life balance, and we will encourage you to have personal goals that focus on self-care. At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization. We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program. APPLY NOW TO JOIN OUR TEAM! Child Guidance Resource Centers is an Equal Opportunity Employer

The IT Desktop Support Tech provides support to the IT Team with executing day to day operations as well as engages directly with end users. This role troubleshoots problem areas (in person or virtually) in a timely and accurate fashion, provides end-user assistance as needed, and completes other duties as assigned. Some responsibilities include: Embody CGRC culture and values, while setting priorities and providing excellent customer service. Assist with inventory maintenance of all IT components and equipment. Administer and resolve issues with associated end-user utilizing CGRC's Helpdesk Ticketing system. Set up and deploy equipment for onboarding new employees at CGRC. Maintain accurate and helpful documentation for both the IT Team and end users related to IT initiatives/processes. Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users, when appropriate. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels. Assess the need for performance upgrades to end user workstations and associated equipment and work with the IT team to implement as appropriate. Collaborate with internal IT team and network consultants to ensure efficient operation of the desktop computing environment. Respond to incoming calls, e-mails, and/or work order production system regarding helpdesk requests. Who is CGRC? CGRC is a premier behavioral health provider that embraces employees as partners in the organization's strategic plan. What can CGRC do for you? Do YOU want to be a Change Agent? If so, we want you to be a part of the Child Guidance partnership. Working here means being open to new clinical experiences both as an individual and as part of a team. We offer reimbursed comprehensive clinical supervision and training with the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. If you are furthering your education, we want to be your partner. We are offering flexibility for classes, internship possibilities within our organization, and the availability for licensure supervision. It is important to us that you enjoy a healthy work-life balance and we will encourage you to have personal goals that focus on self-care. At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization. We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program. APPLY NOW TO JOIN OUR TEAM! Child Guidance Resource Centers is an Equal Opportunity Employer