Decagon

Senior Software Engineer, Agent Orchestration Decagon is a leading conversational AI platform that empowers every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries in every language at any time. Since emerging from stealth, Decagon has experienced rapid growth and partnered with industry leaders such as Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, and notable angels including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. About the Team The Agent Orchestration team builds the core execution layer that powers every agent interaction, coordinating model reasoning, evaluating agent behavior, and ensuring agents behave reliably in real customer environments. We focus on correctness, reliability, and speed, shaping how Decagon agents plan, decide, and act across millions of interactions. About the Role As a Senior Software Engineer on the Agent Orchestration team, you will design and build systems that determine how Decagon agents operate under real-world conditions. You will own complex distributed systems challenges and lay foundations that help teams improve agent performance, reliability, and quality. In this role, you will Build the execution engine that powers intelligent agents at scale Design systems that coordinate model reasoning and actions while staying fast and correct Improve reliability through better testing, observability, and safeguards Build foundations that help teams evaluate and improve agent behavior safely and continuously Qualifications 5+ years of experience building production systems Proficiency in Python or Typescript and comfort with asynchronous programming Strong debugging skills across complex technical stacks Ability to design reliable distributed systems that handle real-world failure modes A track record of owning large technical projects end-to-end Preferred Qualifications Experience with real-time or low latency systems Experience with workflow engines, agents, or model-driven applications Experience building tooling or infrastructure for other engineers Experience with experimentation or evaluation systems Benefits Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners, and snacks in the office to keep you at your best Base Pay Range $250,000.00/yr - $375,000.00/yr Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Referrals increase your chances of interviewing at Decagon by 2x. Location: San Francisco, CA

Senior Software Engineer, Voice Agent Decagon This range is provided by Decagon. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base Pay Range $250,000.00/yr - $375,000.00/yr About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values-customers are everything, relentless momentum, winner's mindset, and stronger together-shape how we work and grow as a team. About The Team The Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omni-channels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue. Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end to end. About The Role As a Senior Software Engineer focused on Voice Agent, you will design and improve the systems that power Decagon's live voice agents. You will work across streaming audio, transcription, synthesis, timing, and real-time orchestration. You will collaborate closely with Research to bring new models to production, with Infra to optimize performance, and with Product to unlock new conversational capabilities. Responsibilities Build the real-time voice runtime that powers natural customer conversations. Improve speech understanding and synthesis quality while keeping latency low. Design systems that manage timing, interruptions, and streaming audio reliably. Create tools that make voice interactions easy to debug, test, and observe at scale. Qualifications 5+ years of experience in software engineering. Proficiency with Typescript, Python, and asynchronous programming. Experience with asynchronous or streaming systems. Strong debugging skills across audio, networking, or real-time pipelines. An interest in speech, audio, or multimodal AI. Preferred Qualifications Experience with speech recognition or synthesis systems. Experience with VAD, streaming protocols, or other real-time audio systems. Experience designing or maintaining LLM-driven applications. Experience optimizing performance for low-latency use cases. Benefits Medical, dental, and vision benefits. Take what you need vacation policy. Daily lunches, dinners, and snacks in the office to keep you at your best. Compensation $250K - $330K + offers equity. Referrals increase your chances of interviewing at Decagon by 2x.

A leading conversational AI platform in San Francisco is seeking a Senior Software Engineer to enhance their voice agent systems. The role involves designing real-time orchestrations and improving synthesis quality. Ideal candidates will have extensive software engineering experience, proficiency in typescript and python, and a passion for audio AI. This position offers competitive compensation with benefits and fosters a collaborative workspace.

A leading conversational AI platform in California seeks a Staff Software Engineer focused on Voice Agent. This role involves owning the architecture of the voice runtime and leading improvements in speech understanding and audio quality. The ideal candidate will have over 8 years of engineering experience with technical leadership in real-time systems. Highly collaborative environment that offers competitive compensation of $300K to $375K along with equity and various benefits, including meals at the office.

Base pay range $300,000.00/yr - $375,000.00/yr About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values-customers are everything, relentless momentum, winner's mindset, and stronger together-shape how we work and grow as a team. About The Team The Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue. Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end. About The Role As a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon's voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions. You will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon's most important surfaces. In this role Own the architecture of Decagon's real-time voice runtime and shape its long-term roadmap Lead initiatives that improve speech understanding, synthesis quality, and conversational timing Define reliability, testing, and observability standards for live voice interactions Build frameworks that make voice systems easy to debug, measure, and iterate on Mentor senior engineers and help expand the technical culture of the Voice group Your background 8+ years of engineering experience with significant technical leadership Expertise in real-time systems, streaming pipelines, or audio-based applications Ability to define architectural direction and lead cross-functional projects Strong debugging skills across audio, networking, and model-driven systems Experience mentoring engineers and influencing engineering standards Even better Experience with speech recognition or synthesis systems Experience with VAD, streaming protocols, or other real-time audio systems Experience designing or maintaining LLM-driven applications Experience optimizing performance for low-latency use cases Benefits Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best Compensation $300K - $375K + Offers Equity