Hurricane Harbor Rockford

Overview:This position's primary duties include setting up and maintaining the park's IT hardware and software. Secondary responsibilities include assisting around the park as a supervisor wherever necessary. You will be expected to actively help both park guests and team members with any issues that may arise. Responsibilities:In-Park Duties and Responsibilities Interact with guests, team members, and fellow supervisors on a daily basis. Work with a diverse team. Cooperate with all team members and Park management. Assist both guests and team members with any technology related issues. Perform the duties associated with Help Desk Management. Documenting all end user communications in the Six Flags help desk system, ensuring prompt responses to all calls and work orders. Provide Hardware and Software support for operational and administrative systems, custom or 3rd party software and Corporate supported business systems. Ensures Six Flags Hurricane Harbor Rockford information systems infrastructure is properly maintained and operational. Monitors the Local Area Network (LAN) performance. Provides strict adherence to the corporate security policies and procedures. Provides first level end-user support for all in park and back office users. Coordinates and escalates support issues as needed to the appropriate local park management, corporate, and/or third-party support teams. Monitors and troubleshoots local SF Media Networks and Audio hardware and software. Participation in status calls or meetings to review initiatives or park needs. Assist in the maintenance of all documentation and materials related to user access rights and roles Communicate with Park Management Personnel regarding systems status and downtimes. Monitor and maintain park surveillance systems. Investigate and document policy and procedure violations. Team Member Expectations Maintain proper grooming and uniform guidelines at all times. Follow and enforce all park policies and procedures in a fair and consistent manner at all times. Must have strong teamwork skills and the ability to work well with others. Excellent communication skills to interact effectively with Guest, other Team Members, and leadership. Ability to handle multiple projects, while paying close attention to details. Work with minimal supervision and use efficient time management to complete required tasks and projects. Actively assist park management with any issues that may come up, IT related or otherwise. Qualifications:Skills and Qualifications: Must be at least 18 years old. Experience troubleshooting hardware, software, and networking issues. Knowledge of Microsoft Products including Windows 11, Active Directory, and Outlook. Strong communication skills as liaison between users and technical support. Excellent organizational and communication skills with close attention to detail. Ability to work a flexible schedule including nights, weekends, and holidays. Other Functions: All other duties assigned or necessary to support the park as a whole