Advanced Call Center Technologies, LLC.

Help Desk Tech Responsibilities: Monitor VRU's and IVR's on an hourly basis Update remote users with corporate antivirus software and any other software updates when applicable Create, troubleshoot and resolve work orders Troubleshoot user issues Monitor Track IT ticketing system Answer Help Desk line Follow up on work orders with requestors Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution Check resolutions on closed work orders daily Produce weekly reports as needed Update critical documentation in a timely manner Administer VPN dual authentication tool Qualifications and Experience: Strong verbal and written communication skills are required Strong troubleshooting skills Must be detail oriented, well organized and self-motivated Ability to work with all levels of management Must be able to effectively work independently and in team environments. Ability to work in a fast paced environment and manage time efficiently between multiple priorities. Advanced skills in Microsoft Office Active Directory Outlook Familiar with Windows 7 and 8 environments. Job Type: Full-time- Overnight Required experience: Prior Help Desk or IT experience Required education: Some college or technical school education