Marriott Vacations Worldwide
Orlando, Florida
Job Overview The Sr. Manager, Enterprise Environment and Release Management directs, controls, and administers the enterprise level test environments as well as coordinates and manages the movement of releases through the build, test, and production environments. The incumbent will ensure that there is a proper structure in place to allow the organization to scale efficiently. In partnership with multiple external suppliers and vendors that support application maintenance and for delivery of application development projects, this role interfaces and communicates with these vendors, internal IT application development staff, IT operations staff, and the MVW PMO daily. This role may be accountable for release management and code deployment staff provided by vendors. Expected Contributions Assist in the development of common strategies and procedures for release governance across the enterprise Participate and lead session to capture Non-Functional Requirements for lower environments that will be needed to test new projects and features Work with engineering in the implementation of Non-Functional Requirements for all environments. Assist in the enforcement of MVW standard operating procedures Assist in the development, analyze, and maintenance of tools that support and automate processes for software releases (e.g., manage workflow, file versioning, and build automation software) Work with the MVW PMO and stakeholders to determine an appropriate build schedule and create supporting deployment plans Manage change across environment swim lanes out to production ensuring all change is appropriately tested along the way Function as a liaison between the Enterprise Application Development & Maintenance and Operations to resolve any builds and baseline control issues Collaborate in maintaining an enterprise-wide release calendar Monitor and inform the management team when risks are discovered and effectively works to mitigate them Work with Application Development and DevOps to complete deployment requests and rollbacks as needed Follow standards for capturing release-related performance indicators Provide feedback to management as needed to assist in resource planning Coordinate with Software Engineers and DevOps to correct build errors Enforce SOPs for ensuring effective auditing practices are followed Utilize Change/Version Management software where required in the deployment process Provide test environment allocation for projects and maintenance releases Provide status and information of all test-environments along with connectivity details Monitor all applicable test environments Investigate and troubleshoot test environment issues and coordinate resolution Analyze data for identifying trends, spotting test environment issues, and taking steps to resolve them Develops operating plans and workable business processes for own department in alignment with function strategy Manages business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results. Responds to, solves, and makes decisions on business requests that have broad department impact and/or moderate risk Presents to their management team alternative solutions to issues Responsible for own work and contributing to team, department, and/or business results. Directs work of vendor staff Influences work of cross-functional or extended teams Assists more senior associates in achieving business results by: Attending to the daily request for environments, deployments to environments, and management of environments Present timely status back to those requesting services Document changes affectively in our Change Management System CMS Design, refine and implement comprehensive deployment plans by coordinating the review of deployment with IT and business stakeholders Establish effective methods of monitoring environmental health Take action to stabilize environments, perform needed research to identify root cause and provide status to those impacted Take action to resolve any systemic issues in each environment to alleviate recurrence Readily critiques own behavior to acknowledge mistakes to provide better service in their role Performs and acts independently to improve and increase skills and knowledge Performs other duties as appropriate Candidate Profile Education: Bachelor's degree or higher in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems and/or equivalent work experience Experience: 8 plus years IT progressive experience 5 plus years of expertise in Release Management Experience in both waterfall as well as Agile/DevOps project lifecycles Experience with Continuous Integration/Continuous Delivery (CI/CD) Experience with software solutions to search, analyze and visualize data gathered from websites, applications, etc. to help stabilize environments Knowledge of ITIL standards and best practices Ability to work outside of normal business hours Ability to manage many projects simultaneously Propensity to deliver under stringent deadlines and workloads Strong problem-solving skills Familiarity with the MVW legacy systems, relational databases (Oracle preferred), application servers, Unix servers, network structures and devices Familiarity with version management and IT governance software Familiarity with SOX IT Controls, PCI, and Security Controls Knowledge of software engineering methodologies Competencies: Strong analytical and problem-solving skills Collaborative skills Excellent communication skills appropriately tailored to either management or individual application teams Strong interpersonal skills in areas such as facilitation, negotiation, and working with internal and external customers Capacity to understand multi-level failure scenarios that can result from release activities Strategic thinking skills that minimize release-related downtime and risks Strong discern skills to differentiate minor problems from major ones Problem resolution skills that bring innovate solutions People skills (i.e., team orientation, judgement, interpersonal relations, results/goal orientation, resiliency/adaptability) Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Overview The Sr. Manager, Enterprise Environment and Release Management directs, controls, and administers the enterprise level test environments as well as coordinates and manages the movement of releases through the build, test, and production environments. The incumbent will ensure that there is a proper structure in place to allow the organization to scale efficiently. In partnership with multiple external suppliers and vendors that support application maintenance and for delivery of application development projects, this role interfaces and communicates with these vendors, internal IT application development staff, IT operations staff, and the MVW PMO daily. This role may be accountable for release management and code deployment staff provided by vendors. Expected Contributions Assist in the development of common strategies and procedures for release governance across the enterprise Participate and lead session to capture Non-Functional Requirements for lower environments that will be needed to test new projects and features Work with engineering in the implementation of Non-Functional Requirements for all environments. Assist in the enforcement of MVW standard operating procedures Assist in the development, analyze, and maintenance of tools that support and automate processes for software releases (e.g., manage workflow, file versioning, and build automation software) Work with the MVW PMO and stakeholders to determine an appropriate build schedule and create supporting deployment plans Manage change across environment swim lanes out to production ensuring all change is appropriately tested along the way Function as a liaison between the Enterprise Application Development & Maintenance and Operations to resolve any builds and baseline control issues Collaborate in maintaining an enterprise-wide release calendar Monitor and inform the management team when risks are discovered and effectively works to mitigate them Work with Application Development and DevOps to complete deployment requests and rollbacks as needed Follow standards for capturing release-related performance indicators Provide feedback to management as needed to assist in resource planning Coordinate with Software Engineers and DevOps to correct build errors Enforce SOPs for ensuring effective auditing practices are followed Utilize Change/Version Management software where required in the deployment process Provide test environment allocation for projects and maintenance releases Provide status and information of all test-environments along with connectivity details Monitor all applicable test environments Investigate and troubleshoot test environment issues and coordinate resolution Analyze data for identifying trends, spotting test environment issues, and taking steps to resolve them Develops operating plans and workable business processes for own department in alignment with function strategy Manages business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results. Responds to, solves, and makes decisions on business requests that have broad department impact and/or moderate risk Presents to their management team alternative solutions to issues Responsible for own work and contributing to team, department, and/or business results. Directs work of vendor staff Influences work of cross-functional or extended teams Assists more senior associates in achieving business results by: Attending to the daily request for environments, deployments to environments, and management of environments Present timely status back to those requesting services Document changes affectively in our Change Management System CMS Design, refine and implement comprehensive deployment plans by coordinating the review of deployment with IT and business stakeholders Establish effective methods of monitoring environmental health Take action to stabilize environments, perform needed research to identify root cause and provide status to those impacted Take action to resolve any systemic issues in each environment to alleviate recurrence Readily critiques own behavior to acknowledge mistakes to provide better service in their role Performs and acts independently to improve and increase skills and knowledge Performs other duties as appropriate Candidate Profile Education: Bachelor's degree or higher in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems and/or equivalent work experience Experience: 8 plus years IT progressive experience 5 plus years of expertise in Release Management Experience in both waterfall as well as Agile/DevOps project lifecycles Experience with Continuous Integration/Continuous Delivery (CI/CD) Experience with software solutions to search, analyze and visualize data gathered from websites, applications, etc. to help stabilize environments Knowledge of ITIL standards and best practices Ability to work outside of normal business hours Ability to manage many projects simultaneously Propensity to deliver under stringent deadlines and workloads Strong problem-solving skills Familiarity with the MVW legacy systems, relational databases (Oracle preferred), application servers, Unix servers, network structures and devices Familiarity with version management and IT governance software Familiarity with SOX IT Controls, PCI, and Security Controls Knowledge of software engineering methodologies Competencies: Strong analytical and problem-solving skills Collaborative skills Excellent communication skills appropriately tailored to either management or individual application teams Strong interpersonal skills in areas such as facilitation, negotiation, and working with internal and external customers Capacity to understand multi-level failure scenarios that can result from release activities Strategic thinking skills that minimize release-related downtime and risks Strong discern skills to differentiate minor problems from major ones Problem resolution skills that bring innovate solutions People skills (i.e., team orientation, judgement, interpersonal relations, results/goal orientation, resiliency/adaptability) Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide
Marco Island, Florida
Position Summery - Process contracts accurately by entering information into appropriate system. Ensure that signed contract paperwork is accurate and contains all necessary information and documentation. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software. Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying). Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners' service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Contract Processing Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro). Perform required Know Your Customer procedures, and complete any necessary follow-through with law department to ensure compliance with company policy Access customer credit file to validate availability of financing programs Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained Complete and send series of Docu Sign envelopes in prescribed order to ensure efficient delivery and compliance Ensure that signed contract paperwork is accurate and contains all necessary information and documentation when returned from customer. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR). Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received. Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment Transmit information or documents using mail, scanner, facsimile machine, Docu Sign , email. Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following up so that problem is corrected. Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed. Computers/Software Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers. Communication Monitor and respond to inbound customer, clients, and property communications via email, voice mail, etc. in a timely manner Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. Talk with and listen to other employees to effectively exchange information. Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Physical Tasks Enter and locate work-related information using computers. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested. Analytical Skills Computer Skills Learning Arithmetic Computation Interpersonal Skills Teamwork Interpersonal Skills Diversity Relations Communications Applied Reading Listening Communication Writing English Language Proficiency Personal Attributes Integrity Stress Tolerance Dependability Adaptability/Flexibility Presentation Organization Detail Orientation Multi-Tasking Time Management Physical Abilities Visual Acuity Education High school diploma/G.E.D. equivalent Related Work Experience 6 months related experience. Supervisory Experience No supervisory experience is required Certification Notary Public Work schedule - Weekly off Tuesday and Thursday. Should be flexible for extended working hours as per business needs. "Sign-on Bonus subject to eligibility requirements; prior workers or internal associate transfers are not eligible" Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Position Summery - Process contracts accurately by entering information into appropriate system. Ensure that signed contract paperwork is accurate and contains all necessary information and documentation. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software. Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying). Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners' service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Contract Processing Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro). Perform required Know Your Customer procedures, and complete any necessary follow-through with law department to ensure compliance with company policy Access customer credit file to validate availability of financing programs Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained Complete and send series of Docu Sign envelopes in prescribed order to ensure efficient delivery and compliance Ensure that signed contract paperwork is accurate and contains all necessary information and documentation when returned from customer. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR). Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received. Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment Transmit information or documents using mail, scanner, facsimile machine, Docu Sign , email. Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following up so that problem is corrected. Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed. Computers/Software Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers. Communication Monitor and respond to inbound customer, clients, and property communications via email, voice mail, etc. in a timely manner Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. Talk with and listen to other employees to effectively exchange information. Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Physical Tasks Enter and locate work-related information using computers. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested. Analytical Skills Computer Skills Learning Arithmetic Computation Interpersonal Skills Teamwork Interpersonal Skills Diversity Relations Communications Applied Reading Listening Communication Writing English Language Proficiency Personal Attributes Integrity Stress Tolerance Dependability Adaptability/Flexibility Presentation Organization Detail Orientation Multi-Tasking Time Management Physical Abilities Visual Acuity Education High school diploma/G.E.D. equivalent Related Work Experience 6 months related experience. Supervisory Experience No supervisory experience is required Certification Notary Public Work schedule - Weekly off Tuesday and Thursday. Should be flexible for extended working hours as per business needs. "Sign-on Bonus subject to eligibility requirements; prior workers or internal associate transfers are not eligible" Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide
Hilton Head Island, South Carolina
Relocation Assistance Available Salary Range:$65,000 to $78,000 Education and Experience • High school diploma or GED; 4 years' experience in the engineering and maintenance or related professional area; technical training in HVAC-R (Heating, Ventilation, Air Conditioning and Refrigeration) /electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years' experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVIITES Supporting management of Property Operations • Supervises distribution of repair work orders. • Ensures property policies are administered fairly and consistently. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. • Establishes and maintains open, collaborative relationships with associates. • Monitors timeliness and quality of completion of repair work orders. • Supervises Engineering and related areas in absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Ensures that regular on-going communication occurs with associates to create awareness of business objectives, communicate expectations and recognize performance. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and order or purchase new equipment, supplies, and furnishings. • Supervises the day to day operations of Engineering and related departments. Maintaining Property Standards • Inspects and evaluates the physical condition of facilities to determine the type of work required. • Maintains accurate logs and records as required. • Operates generators and fire pumps as necessary. • Provides emergency response services 24/7. • Repairs equipment (e.g., refrigeration, laundry) as necessary. • Ensures all associates have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service • Empowers associates to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Sets a positive example for guest relations. Conducting Human Resources Activities • Participates in interviewing and hiring of team members with the appropriate skills. • Uses all available on the job training tools to train new associates and provide follow-up training as necessary. • Communicates performance expectations in accordance with job descriptions for each position. • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. • Ensures associates understand Company, Resort and Departmental expectations and parameters. • Ensures associates are cross-trained to support successful daily operations. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them. • Schedules associates to business demands and tracks associate time and attendance. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. • Observes service behaviors of associates and provides feedback to individuals. • Ensures associate recognition is taking place on all shifts. • Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns. • Participates in associate progressive discipline procedures. • Reviews associate satisfaction results. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Relocation Assistance Available Salary Range:$65,000 to $78,000 Education and Experience • High school diploma or GED; 4 years' experience in the engineering and maintenance or related professional area; technical training in HVAC-R (Heating, Ventilation, Air Conditioning and Refrigeration) /electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years' experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVIITES Supporting management of Property Operations • Supervises distribution of repair work orders. • Ensures property policies are administered fairly and consistently. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. • Establishes and maintains open, collaborative relationships with associates. • Monitors timeliness and quality of completion of repair work orders. • Supervises Engineering and related areas in absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Ensures that regular on-going communication occurs with associates to create awareness of business objectives, communicate expectations and recognize performance. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and order or purchase new equipment, supplies, and furnishings. • Supervises the day to day operations of Engineering and related departments. Maintaining Property Standards • Inspects and evaluates the physical condition of facilities to determine the type of work required. • Maintains accurate logs and records as required. • Operates generators and fire pumps as necessary. • Provides emergency response services 24/7. • Repairs equipment (e.g., refrigeration, laundry) as necessary. • Ensures all associates have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service • Empowers associates to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Sets a positive example for guest relations. Conducting Human Resources Activities • Participates in interviewing and hiring of team members with the appropriate skills. • Uses all available on the job training tools to train new associates and provide follow-up training as necessary. • Communicates performance expectations in accordance with job descriptions for each position. • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. • Ensures associates understand Company, Resort and Departmental expectations and parameters. • Ensures associates are cross-trained to support successful daily operations. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them. • Schedules associates to business demands and tracks associate time and attendance. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. • Observes service behaviors of associates and provides feedback to individuals. • Ensures associate recognition is taking place on all shifts. • Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns. • Participates in associate progressive discipline procedures. • Reviews associate satisfaction results. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.