SRO Marketing

Join SRO Marketing , where we treat marketing like a great conversation-clear, engaging, and with excellent reception. We need a Sales Support Trainee in Burlingame to amplify our wireless campaign. The Entry Level Telecom Sales Advisor will grow our community network and ensure everyone gets a plan that connects them without the drama. As an Entry Level Telecom Sales Advisor , you bring the sunshine to tech talks. In Burlingame, the Entry Level Telecom Sales Advisor guides local customers through wireless plans that grow with their lives; whether it's a teen's first phone, a remote worker's hotspot, or a grandparent's big-button device-all while keeping costs lower than their morning coffee. Key Responsibilities of the Entry Level Telecom Sales Advisor Provide responsive support by addressing customer inquiries about affordable mobile services, prepaid data plans, and reliable wireless devices. Assist customers with enrollment processes for government supported connectivity programs, clarifying benefits and features of mobile technology solutions. Troubleshoot connectivity barriers by guiding customers through device activation, SIM setup, and account initialization to ensure seamless service. Recommend tailored communication packages by matching customer needs with the right balance of talk, text, and data options. Process account updates, service enrollments, and plan modifications with precision, maintaining CRM accuracy and compliance with program standards. Collaborate with the Sales Support Trainees to analyze customer feedback, refine outreach strategies, and strengthen community presence in assigned territories.