Midland States Bank

Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIe49cb9e9e51d-1417

LOD Specialist II At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-$80,000 Position Summary The primary focus of this position will center on the instructional design, implementation, and facilitation of LOD programming and corresponding collateral at Midland States Bank. This position requires project management skills and a strong understanding of Midlands strategic goals and initiatives to identify and deliver relevant learning and organizational development opportunities across our footprint. This position will require the ability to effectively utilize authoring software (Articulate) in the creation of eLearning content. This position requires the advanced skill in the facilitation of ILT (instructor-led training) opportunities both in person and by virtual platform (MS TEAMS and WebEx). A successful LOD Specialist II will demonstrate advanced proficiency in Communication, Emotional Intelligence, Training Delivery & Facilitation, and Learning Management Software (Cornerstone). This position must be an adaptable Servant Leader and Culture Champion consistently operating under a Growth Mindset. This position reports to the Manager of Learning & Organizational Development. Primary Accountabilities Primarily responsible for the development and delivery of a variety of programming that results in the upskilling/reskilling of MSB employees. Serve as a project manager that can bring a program from conceptualization to maintenance. Assists in development and delivery of job specific training (in person or virtual; end user and train the trainer). Responsible for assessing and recommending strategic opportunities to implement distance learning and computer/web-based training. Assists in the maintenance and continuous evaluation of recent technology/tools that support the L&D goals. Assists with vendor research, communication, and evaluation. Responsible for the delivery and facilitation of programming from Midland States Banks LOD portfolio. Plans, coordinates, conducts, and evaluates training programs (both internal and external) for target audiences. Designs plans, procedures, and processes for the administration of training; monitoring employee progress and program effectiveness. Leverages new developments, methods, practices, and techniques in the learning and organizational development fields. Partner and collaborate with subject matter specialists on content development and delivery to the organization. Assists in maintaining positive employee relations in the organization. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Bachelor's degree in Training and Development, Education, Business, Communications, or related field. Three to five or more years of training experience in assessment, course design, development, delivery and facilitation in multiple learning modalities such as workshop, virtual, e-learning, simulation and/or gamification. Experience in measurement tools and reporting for employee and leadership development programs. Excellent written and verbal communication skills, including presenting to key stakeholders, senior leaders, and large training groups in person or remotely. Ability and willingness to travel occasionally to support training needs in other locations (15-20% of time). Computer skills: MS Office applications (Word, Excel, PowerPoint, Outlook). Ability to influence and lead without formal authority. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIca604e8b5-

Midland States Bank is seeking an Associate Solutions Engineer to support technology solutions across our community-focused banking platform. In this role, you'll assist with implementing, configuring, and testing banking and treasury systems, working closely with business, IT, and vendor teams. Responsibilities include gathering requirements, troubleshooting issues, performing data analysis, and preparing user documentation. You'll help optimize digital banking experiences for customers while ensuring security and regulatory compliance, gaining strong exposure to finance, technology, and community banking operations.

Midland States Bank seeks a Product and Implementation Specialist to drive rollout of fintech services for business and retail clients. You'll lead onboarding of digital banking and payment solutions, gather requirements, configure and test systems, and coordinate with product, IT, and operations. You will train users, create support materials, and monitor performance post-launch. This role blends client-facing work with technical execution in a collaborative, community-focused banking culture with strong growth opportunities.

Midland States Bank seeks an Associate Solutions Engineer to support delivery of technology-enabled banking solutions for commercial and retail clients. In this role, you will assist with requirements gathering, solution design, configuration, testing, and documentation across digital banking, treasury, lending, and integration platforms. You'll partner with sales, product, and operations teams to tailor solutions, troubleshoot issues, and support client onboarding, while growing your expertise in finance, banking technology, and community-focused service.

Midland States Bank seeks a Product and Implementation Specialist to deliver fintech services for community banking clients. In this role, you'll lead implementations of digital banking, payments, and treasury solutions, gathering requirements, configuring systems, and supporting integrations. You'll train staff and clients, resolve technical issues, and ensure solutions meet regulatory and security standards. Collaborate with product, IT, and business teams to refine offerings and improve processes while supporting a relationship-based, community-focused banking culture.

Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIbe-1421