Scale Computing
Austin, Texas
hackajob is collaborating with Scale Computing to connect them with exceptional tech professionals for this role. Location: Austin, TX Job Type: Full-time, hybrid Company: Scale Computing, Inc (fka Acumera, Inc.) About Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Position Overview The Senior Technical Account Manager serves as a trusted technical advisor and strategic partner to Scale Computing's customers, supporting them from post-implementation through long-term growth and optimization. In addition to managing complex customer environments, this role provides advanced technical guidance, influences best practices, and supports continuous improvement across customer engagements. Senior TAMs are expected to operate with a high degree of autonomy, handle more complex and strategic accounts, and act as informal leaders within the Technical Account Management function-mentoring peers and partnering closely with cross-functional teams. This position is based in Austin, TX, and requires on-site presence at our headquarters multiple days per week, as well as periodic travel throughout the year to attend client meetings. Key Responsibilities Act as the main point of contact for Scale Computing Clients to provide supportability, performance, and best practices related to our AcuVigil managed networking system and Edge server products. Serve as a true strategic partner to clients, aligning Scale Computing solutions with their business goals and technical needs over multiple years. Facilitate customer meetings and conference calls to provide updates, address concerns, and align on technical and strategic objectives. Lead complex client onboarding processes, including post-implementation support and coordination, to ensure a seamless transition and optimal client experience. Perform advanced troubleshooting, root cause analysis, and system health checks; clearly communicate findings to customer and internal stakeholders. Develop deep expertise in Scale Computing products and platforms, using dashboards and tools to guide customers through data-driven decision-making. Possess a strong understanding of network switches, cellular backup solutions, server clusters, and firewalls, with the ability to confidently discuss and address client inquiries on these technical topics. Collaborate closely with Sales, Support, Product, and Engineering teams to advocate for customer needs and drive successful outcomes. Contribute to the continuous improvement of documentation, processes, and customer engagement models. Required Qualifications Proven experience successfully managing and delivering outcomes for enterprise or multi-site customers in a previous customer-facing technical role. Strong technical foundation in networking and infrastructure technologies, including switches, firewalls, VPNs, server clusters, and distributed environments. Demonstrated experience with Windows and Linux systems, VLANs, switch configuration, firewalls, and IPSec VPNs (Cisco, Fortinet). Excellent analytical, problem-solving, and communication skills. Ability to manage multiple priorities while maintaining strong attention to detail. Comfortable working cross-functionally with both technical and non-technical teams. Demonstrated ability to quickly learn new networking and edge products, and a history of proactively seeking out training opportunities to stay current on technology. Preferred Qualifications Experience acting as a technical lead or mentor for other Technical Account Managers or support engineers. Demonstrated ability to manage complex customer escalations and executive-level communications. Experience contributing to or influencing post-sales strategy, customer engagement models, or process improvements. Comfort partnering with Sales on renewals, expansions, or account planning. Experience working in managed services, networking, or infrastructure-focused organizations. Ability to translate technical challenges into clear business impact and recommendations. Interest in or experience with informal leadership, coaching, or cross-team initiatives. Education and Experience A minimum of a 2-year college degree or equivalent experience required. 4+ years of experience in a customer-facing technical role (networking, infrastructure, or related). Join the VOICE of Scale Computing At Scale Computing, our values guide everything we do: Vigilant - Ever watchful, we solve issues before they become problems Owner - We act with speed, accountability, and results Integrity - Doing the right thing creates value for all Champion - We support our clients with innovative services Empower - We share knowledge to enable leadership and growth Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
hackajob is collaborating with Scale Computing to connect them with exceptional tech professionals for this role. Location: Austin, TX Job Type: Full-time, hybrid Company: Scale Computing, Inc (fka Acumera, Inc.) About Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Position Overview The Senior Technical Account Manager serves as a trusted technical advisor and strategic partner to Scale Computing's customers, supporting them from post-implementation through long-term growth and optimization. In addition to managing complex customer environments, this role provides advanced technical guidance, influences best practices, and supports continuous improvement across customer engagements. Senior TAMs are expected to operate with a high degree of autonomy, handle more complex and strategic accounts, and act as informal leaders within the Technical Account Management function-mentoring peers and partnering closely with cross-functional teams. This position is based in Austin, TX, and requires on-site presence at our headquarters multiple days per week, as well as periodic travel throughout the year to attend client meetings. Key Responsibilities Act as the main point of contact for Scale Computing Clients to provide supportability, performance, and best practices related to our AcuVigil managed networking system and Edge server products. Serve as a true strategic partner to clients, aligning Scale Computing solutions with their business goals and technical needs over multiple years. Facilitate customer meetings and conference calls to provide updates, address concerns, and align on technical and strategic objectives. Lead complex client onboarding processes, including post-implementation support and coordination, to ensure a seamless transition and optimal client experience. Perform advanced troubleshooting, root cause analysis, and system health checks; clearly communicate findings to customer and internal stakeholders. Develop deep expertise in Scale Computing products and platforms, using dashboards and tools to guide customers through data-driven decision-making. Possess a strong understanding of network switches, cellular backup solutions, server clusters, and firewalls, with the ability to confidently discuss and address client inquiries on these technical topics. Collaborate closely with Sales, Support, Product, and Engineering teams to advocate for customer needs and drive successful outcomes. Contribute to the continuous improvement of documentation, processes, and customer engagement models. Required Qualifications Proven experience successfully managing and delivering outcomes for enterprise or multi-site customers in a previous customer-facing technical role. Strong technical foundation in networking and infrastructure technologies, including switches, firewalls, VPNs, server clusters, and distributed environments. Demonstrated experience with Windows and Linux systems, VLANs, switch configuration, firewalls, and IPSec VPNs (Cisco, Fortinet). Excellent analytical, problem-solving, and communication skills. Ability to manage multiple priorities while maintaining strong attention to detail. Comfortable working cross-functionally with both technical and non-technical teams. Demonstrated ability to quickly learn new networking and edge products, and a history of proactively seeking out training opportunities to stay current on technology. Preferred Qualifications Experience acting as a technical lead or mentor for other Technical Account Managers or support engineers. Demonstrated ability to manage complex customer escalations and executive-level communications. Experience contributing to or influencing post-sales strategy, customer engagement models, or process improvements. Comfort partnering with Sales on renewals, expansions, or account planning. Experience working in managed services, networking, or infrastructure-focused organizations. Ability to translate technical challenges into clear business impact and recommendations. Interest in or experience with informal leadership, coaching, or cross-team initiatives. Education and Experience A minimum of a 2-year college degree or equivalent experience required. 4+ years of experience in a customer-facing technical role (networking, infrastructure, or related). Join the VOICE of Scale Computing At Scale Computing, our values guide everything we do: Vigilant - Ever watchful, we solve issues before they become problems Owner - We act with speed, accountability, and results Integrity - Doing the right thing creates value for all Champion - We support our clients with innovative services Empower - We share knowledge to enable leadership and growth Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
Scale Computing
Austin, Texas
hackajob is collaborating with Scale Computing to connect them with exceptional tech professionals for this role. Who we are: Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for: As a Technical Account Manager at Scale Computing, you will act as the primary point of contact for clients following implementation and throughout their ongoing relationship with the company. In this capacity, you will work collaboratively with the Sales and Support Teams to address client concerns, monitor and analyze trends, lead strategic business reviews, and provide expert technical guidance across multi-site client locations - ensuring the successful utilization of our products and overall client satisfaction. This position is based in Austin, TX, and requires on-site presence at our headquarters multiple days per week, as well as periodic travel throughout the year to attend client meetings. Core Responsibilities: Act as the main point of contact for Scale Computing Clients to provide supportability, performance, and best practices related to our AcuVigil managed networking system and Edge server products. Serve as a true strategic partner to clients, aligning solutions with their business goals and technical needs over multiple years. Lead Client conference calls to facilitate project updates, address concerns, and align on strategic objectives. Ability to lead complex client onboarding processes, including post-implementation support and coordination, to ensure a seamless transition and optimal client experience. Understand and perform a Root Cause Analysis, and system health checks for Clients as needed while effectively communicating with company executives, sales, support, and architecture teams to drive successful completion of client requests. Develop in-depth knowledge of Scale Computing's products, including advanced technical proficiency in using dashboards and portals to guide clients through troubleshooting, while training them to effectively diagnose and interpret data relevant to their locations. Possess a strong understanding of network switches, cellular backup solutions, server clusters, and firewalls, with the ability to confidently discuss and address client inquiries on these technical topics. Demonstrate strong organizational skills to effectively triage incoming requests and respond promptly to client needs, ensuring efficient resolution and satisfaction. Make recommendations for updating and improving existing documentation within the Knowledge Base to ensure accuracy, clarity, and relevance. Successfully led and managed enterprise customer requests to completion in a past role, with a real passion for working directly with Clients. Superior analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems and excellent communication. A team player with strong interpersonal skills and the ability to effectively operate with a wide variety of people and roles at all levels, both technical and non-technical. Demonstration of technical aptitude with networking products, including but not limited to Cisco, Fortinet, and equipment related to retail multi-site locations. Demonstrated knowledge of Windows and Linux, network segmentation (VLANs), switch configuration, firewalls, and IPSec VPNs. Demonstrated ability to quickly learn new networking and edge products, and a history of proactively seeking out training opportunities to stay current on technology. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Education and Experience: A minimum of a 2-year college degree or equivalent experience required. 2+ years experience in a customer-facing role. 2+ years relevant work experience. Perks of Acumera: Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Acumera is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
hackajob is collaborating with Scale Computing to connect them with exceptional tech professionals for this role. Who we are: Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for: As a Technical Account Manager at Scale Computing, you will act as the primary point of contact for clients following implementation and throughout their ongoing relationship with the company. In this capacity, you will work collaboratively with the Sales and Support Teams to address client concerns, monitor and analyze trends, lead strategic business reviews, and provide expert technical guidance across multi-site client locations - ensuring the successful utilization of our products and overall client satisfaction. This position is based in Austin, TX, and requires on-site presence at our headquarters multiple days per week, as well as periodic travel throughout the year to attend client meetings. Core Responsibilities: Act as the main point of contact for Scale Computing Clients to provide supportability, performance, and best practices related to our AcuVigil managed networking system and Edge server products. Serve as a true strategic partner to clients, aligning solutions with their business goals and technical needs over multiple years. Lead Client conference calls to facilitate project updates, address concerns, and align on strategic objectives. Ability to lead complex client onboarding processes, including post-implementation support and coordination, to ensure a seamless transition and optimal client experience. Understand and perform a Root Cause Analysis, and system health checks for Clients as needed while effectively communicating with company executives, sales, support, and architecture teams to drive successful completion of client requests. Develop in-depth knowledge of Scale Computing's products, including advanced technical proficiency in using dashboards and portals to guide clients through troubleshooting, while training them to effectively diagnose and interpret data relevant to their locations. Possess a strong understanding of network switches, cellular backup solutions, server clusters, and firewalls, with the ability to confidently discuss and address client inquiries on these technical topics. Demonstrate strong organizational skills to effectively triage incoming requests and respond promptly to client needs, ensuring efficient resolution and satisfaction. Make recommendations for updating and improving existing documentation within the Knowledge Base to ensure accuracy, clarity, and relevance. Successfully led and managed enterprise customer requests to completion in a past role, with a real passion for working directly with Clients. Superior analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems and excellent communication. A team player with strong interpersonal skills and the ability to effectively operate with a wide variety of people and roles at all levels, both technical and non-technical. Demonstration of technical aptitude with networking products, including but not limited to Cisco, Fortinet, and equipment related to retail multi-site locations. Demonstrated knowledge of Windows and Linux, network segmentation (VLANs), switch configuration, firewalls, and IPSec VPNs. Demonstrated ability to quickly learn new networking and edge products, and a history of proactively seeking out training opportunities to stay current on technology. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Education and Experience: A minimum of a 2-year college degree or equivalent experience required. 2+ years experience in a customer-facing role. 2+ years relevant work experience. Perks of Acumera: Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Acumera is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
Scale Computing
Austin, Texas
hackajob is collaborating with Scale Computing to connect them with exceptional tech professionals for this role. Location: Austin, TX or Indianapolis, IN Job Type: Full-time, hybrid Department: Marketing Who we are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for The Senior Manager, Partner Marketing, leads partner-centric strategy, campaigns, and enablement to expand Scale Computing's two-tier partner ecosystem. This role manages a team of Partner Marketing Specialists to execute scalable co-marketing, demand-generation, and partner-enablement programs across reseller, MSP, and distribution partners. This role partners closely with Product Marketing, Sales, Channel Account Management, and Digital Marketing to build integrated campaigns, develop strategic partner plans, and accelerate pipeline contribution. The Senior Manager also acts as the lead marketing contact for key partner segments and programs. Responsibilities may evolve, and additional projects may be assigned. This position reports to the Director of Marketing. This position is hybrid and requires on-site presence multiple days per week in either our Austin, TX or Indianapolis, IN office. Responsibilities: Lead, coach, and develop a team of Partner Marketing Specialists, setting priorities, assigning ownership of initiatives, and driving high-quality execution across campaigns, MDF programs, enablement, and events. Own partner marketing strategy across reseller, MSP, and distribution channels aligned to company growth objectives. PRM Management (Impartner) Develop scalable partner plays and enablement frameworks, including co-marketing playbooks, repeatable campaigns, and partner adoption programs. Own MDF and incentive budgets, including forecasting, allocation, approvals, and ROI measurement across partner tiers. Continuously optimize MDF and incentive investment based on partner performance and ROI outcomes. Define and communicate partner program benefits and GTM opportunities, ensuring consistent messaging across collateral, the website, campaigns, and the field. Oversee partner communications and campaign deployment, including program updates, launches, and demand generation initiatives. Ensure operational excellence and performance reporting, maintaining execution standards across campaigns, events, and partner initiatives. Execute partner-led and co-branded programs that drive demand, adoption, and pipeline contribution across segments. Launch and manage partner promotions, SPIFFs, and incentives, including budget oversight, utilization tracking, and ROI reporting. Lead partner-focused events and webinars, including trade shows, regional field activities, and Scale Computing Platform 2026 , our flagship event. Evaluate sponsorships and partner event opportunities based on strategic impact and expected ROI. Track partner engagement and performance metrics, including MDF utilization, SPIFF impact, and pipeline attribution. Provide dashboards and executive-level reporting to sales and marketing leadership. Experience in channel and partner-led marketing within the technology space Strong understanding of reseller and MSP business models PRM Management Experience Proven experience managing MDF, SPIFF, and/or channel incentive budgets Strong finance and budgeting discipline; ability to forecast and track partner ROI Demonstrated ability to build budget models and justify spend allocations Demonstrated ability to lead teams and manage multiple partner programs simultaneously Ability to create scalable marketing frameworks and repeatable partner playbooks Excellent communication, presentation, and cross-functional collaboration skills Salesforce proficiency required; strong working knowledge of Google Suite Strong project management and organizational discipline Creative thinker with experience planning modern partner marketing activities Comfort with on-site support and event execution as needed Some onsite physical effort required (packing, shipping, booth installation/dismantle up to 30lbs) Preferred Qualifications Experience managing direct reports strongly preferred Experience with B2B SaaS and/or edge computing, virtualization, or infrastructure is a plus Experience with partner events, co-marketing programs, and field marketing preferred Education and Experience Bachelor's degree in marketing, business, communications, or related field 5-7 years of experience in partner marketing, channel programs, or technology marketing Familiarity with channel incentives, MDF, partner enablement, and reseller program models Work Environment Some early, late, or weekend hours may be required Occasional travel may be required Sitting, standing, and lifting during event execution Perks of Scale Computing Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
hackajob is collaborating with Scale Computing to connect them with exceptional tech professionals for this role. Location: Austin, TX or Indianapolis, IN Job Type: Full-time, hybrid Department: Marketing Who we are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for The Senior Manager, Partner Marketing, leads partner-centric strategy, campaigns, and enablement to expand Scale Computing's two-tier partner ecosystem. This role manages a team of Partner Marketing Specialists to execute scalable co-marketing, demand-generation, and partner-enablement programs across reseller, MSP, and distribution partners. This role partners closely with Product Marketing, Sales, Channel Account Management, and Digital Marketing to build integrated campaigns, develop strategic partner plans, and accelerate pipeline contribution. The Senior Manager also acts as the lead marketing contact for key partner segments and programs. Responsibilities may evolve, and additional projects may be assigned. This position reports to the Director of Marketing. This position is hybrid and requires on-site presence multiple days per week in either our Austin, TX or Indianapolis, IN office. Responsibilities: Lead, coach, and develop a team of Partner Marketing Specialists, setting priorities, assigning ownership of initiatives, and driving high-quality execution across campaigns, MDF programs, enablement, and events. Own partner marketing strategy across reseller, MSP, and distribution channels aligned to company growth objectives. PRM Management (Impartner) Develop scalable partner plays and enablement frameworks, including co-marketing playbooks, repeatable campaigns, and partner adoption programs. Own MDF and incentive budgets, including forecasting, allocation, approvals, and ROI measurement across partner tiers. Continuously optimize MDF and incentive investment based on partner performance and ROI outcomes. Define and communicate partner program benefits and GTM opportunities, ensuring consistent messaging across collateral, the website, campaigns, and the field. Oversee partner communications and campaign deployment, including program updates, launches, and demand generation initiatives. Ensure operational excellence and performance reporting, maintaining execution standards across campaigns, events, and partner initiatives. Execute partner-led and co-branded programs that drive demand, adoption, and pipeline contribution across segments. Launch and manage partner promotions, SPIFFs, and incentives, including budget oversight, utilization tracking, and ROI reporting. Lead partner-focused events and webinars, including trade shows, regional field activities, and Scale Computing Platform 2026 , our flagship event. Evaluate sponsorships and partner event opportunities based on strategic impact and expected ROI. Track partner engagement and performance metrics, including MDF utilization, SPIFF impact, and pipeline attribution. Provide dashboards and executive-level reporting to sales and marketing leadership. Experience in channel and partner-led marketing within the technology space Strong understanding of reseller and MSP business models PRM Management Experience Proven experience managing MDF, SPIFF, and/or channel incentive budgets Strong finance and budgeting discipline; ability to forecast and track partner ROI Demonstrated ability to build budget models and justify spend allocations Demonstrated ability to lead teams and manage multiple partner programs simultaneously Ability to create scalable marketing frameworks and repeatable partner playbooks Excellent communication, presentation, and cross-functional collaboration skills Salesforce proficiency required; strong working knowledge of Google Suite Strong project management and organizational discipline Creative thinker with experience planning modern partner marketing activities Comfort with on-site support and event execution as needed Some onsite physical effort required (packing, shipping, booth installation/dismantle up to 30lbs) Preferred Qualifications Experience managing direct reports strongly preferred Experience with B2B SaaS and/or edge computing, virtualization, or infrastructure is a plus Experience with partner events, co-marketing programs, and field marketing preferred Education and Experience Bachelor's degree in marketing, business, communications, or related field 5-7 years of experience in partner marketing, channel programs, or technology marketing Familiarity with channel incentives, MDF, partner enablement, and reseller program models Work Environment Some early, late, or weekend hours may be required Occasional travel may be required Sitting, standing, and lifting during event execution Perks of Scale Computing Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.