North Orange County Community College District

Classification Title: IT Technician II Salary Range: $6,617 - $7,985 Per Month Salary Schedule Information: Click Here for Current Classified Salary Schedule Job Title: IT Technician II Position Number: ISC996 Location: District Services Department: District Information Services Percentage of Employment : 100% Months of Employment : 12 Months Per Year Work Schedule: Monday - Friday, 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.) About Us ABOUT US: Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students' educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California's premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education. What We Offer WHAT WE OFFER: 100% employee medical premium coverage and a contribution toward dependent coverage (up to $9,051.21 for one dependent or $14,481.50 for two or more dependents annually) Fringe allowance to be used at employee's discretion (up to $2,646.10 annually) Voluntary (Medical/Dependent Day Care) Flexible Spending Account $50,000 life insurance benefit Deferred Compensation Program (403(b)/457 plans) Retirement Pension Plan ( CalSTRS / CalPERS ) Abundant Professional Growth & Development Opportunities (Receive up to $3,500 annually) 20 paid holidays + Paid vacation Cumulative sick leave Flexible/Hybrid Work Program: 3 days in office/2 days remote (Management approval required; may vary by Department/Position) Summer schedule (exceptions apply) Receive Premium Pay for years of continuous service: From 5% at 5 years, up to 36% at 36 years District paid employee post-retirement medical (for those who qualify) Employee Assistance Program Environment that fosters diversity and inclusion Progressive and innovative culture Opportunity to participate in various Faculty & Staff Associations Primary Purpose: PRIMARY PURPOSE This position is responsible for installing and maintaining computer hardware and software; maintaining and installing local area network systems; and providing technical assistance and guidance to end users. Essential Functions: ESSENTIAL FUNCTIONS Examples of essential functions are interpreted as being descriptive and not restrictive in nature. Job Description: JOB DESCRIPTION Installs, configures, tests, and maintains hardware and software including workstations, printers and other computer-related devices, and new and upgraded software. Develop scripts to distribute images and installation packages. Create, test, manage, troubleshoot and maintain operating system images for all platforms in production. Troubleshoots and resolves technical problems providing technical maintenance and repair support to end users. Manage out-of-warranty hardware repairs including recommendations of parts to be ordered. Directs more complex problems to higher level technical personnel and/or arranges for equipment service for major repairs. Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures software, user accounts, and web pages for District departments and personnel. Manages the phone system and main circuit; communicates with staff on phone requests and issues. Configures and test video conference equipment with Service Provider; schedules video conference for the District and for all other community colleges. Runs and monitors the daily production schedule and operates Enterprise Server Systems. Assists with Server installations and setups. Processes work requests and prioritizes tasks maintaining records of completed tasks. Create, test, manage, troubleshoot and maintain documentation including: checklists for image creation, driver versions per image, image updates in progress and required. Researches and determines appropriate need for workstation hardware, software, printer and copier; provides recommendations on the purchase of hardware, software and peripherals and maintains contact with technology vendors. Assures compliance with technical standards and software copyright laws; assures adherence to safety codes and regulations applicable to working with high voltage. Prepares and maintains a variety of records, logs and reports concerning work procedures, materials, parts, inventory and the repair and maintenance of equipment and software. Evaluate equipment to determine whether to repair in-house, send out, or surplus. Communicates with other departments and staff to determine their technology needs and provides solutions. Train team members in technical areas to improve skills. Develop, conduct and provide technical training and assistance for technical staff and end users; writes and updates technical and user documentation. Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner. Deliver, assemble and install instructional media equipment; assure that multimedia systems are properly installed and functioning correctly. Performs a variety of skilled and technical duties related to the troubleshooting, repair and adjustment of multimedia systems and other computer equipment. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events. Performs related duties as assigned. Working Relationships: WORKING RELATIONSHIPS The IT Technician II maintains frequent contact with various District departments and personnel, vendors and outside contractors. Knowledge, Skills and Abilities: KNOWLEDGE, SKILLS AND ABILITIES Knowledge of current computer hardware, software and related peripherals Knowledge of various computer software applications Knowledge of video conference equipment Knowledge of the District telephone system, maintenance and repair Knowledge of web page creation, publication and maintenance Knowledge of principles and practices of electronics as related to computer hardware and peripherals Knowledge of electronic theory and circuit analysis skills Knowledge of the principles, practices and techniques of training and providing technical instructions Knowledge of the correct English usage, grammar, spelling, punctuation and vocabulary Ability to analyze situations accurately and adopt a certain course of action Ability to plan, organize and prioritize work Ability to lift up to 80 pounds Ability to meet schedules and time lines Ability to communicate effectively, both orally and in writing Ability to understand and follow oral and written directions Ability to establish and maintain effective working relationships with others Special Requirements: SPECIAL REQUIREMENTS Coursework must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment. Minimum Qualifications: MINIMUM QUALIFICATIONS Two (2) years of college coursework in Computer Electronics, computer Sciences or a related field. Minimum of four (4) years' experience installing and maintaining hardware and software in a network environment. Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position. Desirable Qualifications: DESIRABLE QUALIFICATIONS Experience installing, configuring, and maintaining Windows and macOS systems, mobile devices, and peripherals. Knowledge of networked environments, including LAN/WAN, basic security, and workstation-level configuration. Familiarity with video conferencing systems, multimedia equipment, and phone systems management. Ability to troubleshoot and repair hardware and software issues, including out-of-warranty equipment. Experience creating and maintaining system images, drivers, and documentation. Skill in using IT ticketing systems, managing work requests, and maintaining detailed logs and records. Experience providing technical training and support to staff and end users. Ability to research, evaluate, and recommend hardware, software . click apply for full job details