Software Galaxy Systems, LLC

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments . Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals . Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems . Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required. Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

Job Overview: Join a highly skilled team focused on developing, maintaining, and supporting print-related products on a mainframe platform. This role involves hands-on work with coding, testing, debugging, and enhancing existing print processes, while building expertise in mainframe technologies such as z/OS, PLX, and Assembler. You will collaborate closely with experienced engineers and cross-functional teams to troubleshoot issues, identify root causes, and implement effective solutions. The position requires a detail-oriented, process-driven individual who values thorough documentation, quality output, and continuous improvement of workflows, tools, and systems. Qualifications & Skills: Bachelor's degree in Engineering or a related field Strong knowledge of software development, system design, and integration Experience or strong interest in mainframe technologies (z/OS, PLX, Assembler) Excellent problem-solving skills with a focus on root cause analysis Detail-oriented with strong documentation and review capabilities Ability to work independently and collaboratively in a team environment Commitment to quality, accuracy, and delivering complete, polished solutions Key Responsibilities: Develop, test, debug, and maintain print-related applications on the mainframe Investigate issues, perform root cause analysis, and implement fixes or enhancements Collaborate with team members on troubleshooting, design discussions, and code reviews Contribute to system integration and ensure smooth operation of print services Maintain accurate and detailed documentation for systems, processes, and decisions Participate in improving development processes, tools, and team efficiency Lead or contribute to complex components or projects, ensuring timely and cost-effective delivery Provide technical guidance, support project planning, and contribute to organizational goals Ensure solutions align with best practices, latest technologies, and high-quality standards